United Kingdom · Realestate Facilities Management · Entry Level (0-2 years)

Building Systems Technician

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toBuilding Systems Specialist
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior Facilities Technician · BMS Operator (Entry) · Building Services Assistant · Maintenance Assistant (Systems)

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Building Systems Technician

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

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1What this role really is

This is where you'll get your hands dirty, literally. As a Building Systems Technician, you're the eyes and ears on the ground, making sure our buildings run smoothly day-to-day. You'll be working with the actual kit, learning the ropes from experienced pros, and helping to keep everything from the air conditioning to the lighting systems ticking over. It's a foundational role, meaning you'll be learning a lot, supporting the team, and getting a real feel for how complex commercial properties operate. Think of it as your apprenticeship in the real world of building management.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Building Automation System (BAS/BMS) - e.g., Johnson Controls Metasys, Siemens DesigoBasic

Navigating system graphics to view current conditions, acknowledging alarms, adjusting simple setpoints (under supervision), and pulling basic trend reports for review.

CMMS/IWMS (Computerised Maintenance Management System) - e.g., IBM Maximo, UpKeepIntermediate

Receiving and closing out assigned work orders, logging technician notes, tracking asset history for simple repairs, and running pre-defined preventive maintenance reports.

Advanced Excel (for Office 365)Intermediate

Using basic formulas, sorting, and filtering to organise data from equipment logs or utility bills. Creating simple charts to present findings to your supervisor.

CAD/BIM Viewers - e.g., Autodesk AutoCAD, Bluebeam RevuIntermediate

Opening and navigating building drawings (floor plans, mechanical schematics), printing relevant sections, and using basic markup tools to highlight an issue for a senior technician.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Routine Maintenance Task PrioritisationFollow supervisor's instructions; escalate if conflicting priorities arise.Prioritise routine tasks based on established schedule and impact, consulting manager for high-impact changes.Independently prioritise and schedule all routine maintenance, adjusting based on system criticality and operational needs.
Troubleshooting & Repair ApproachExecute pre-defined troubleshooting steps; escalate immediately if the issue isn't resolved or is outside your training.Independently diagnose and repair common system faults within your area of expertise; consult for complex or novel issues.Diagnose and resolve complex, intermittent, or novel system failures; make recommendations for major repairs or system modifications.
Vendor/Contractor EngagementAssist senior team members by providing access or basic information to vendors; do not engage directly on scope or cost.Coordinate specific vendor visits for routine repairs or PMs; provide technical details and oversee work quality.Select and manage specialist vendors for complex repairs or system upgrades; negotiate smaller contract terms (up to £5K).

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Preventive Maintenance (PM) Task Completion Rate
The percentage of scheduled preventive maintenance tasks you're assigned that you actually complete on time.
Target · 95%+ on-time completion

If you're given 20 PM tasks in a week (like checking filter gauges or logging temperatures), we'd expect you to finish at least 19 of them before their due date. This shows you're organised and reliable.

Critical Alarm Acknowledgement Time
How quickly you acknowledge critical alarms from the Building Management System (BMS) once they pop up.
Target · <15 minutes average acknowledgement

When the BMS flags a 'chiller fault' at 10:00 AM, we want to see you acknowledge it in the system by 10:10 AM at the latest. This tells us you're monitoring the systems and ready to act.

First-Time Fix Rate (Routine Issues)
The proportion of simple, routine work orders (e.g., changing a lightbulb, resetting a tripped breaker) that you fix on your first visit without needing a follow-up or senior help.
Target · 85%+ first-time fix rate

Out of 10 routine 'no light' calls, you should be able to change the bulb or check the fuse and resolve 9 of them straight away. This shows you're picking up the basic troubleshooting quickly.

Documentation & Log Accuracy
How accurately and completely you fill in maintenance logs, work order notes, and daily system check sheets.
Target · Minimal errors (less than 5% discrepancies)

When you log a temperature reading for a plant room, it should match what you actually saw on the gauge. Or, when you close a work order, your notes should clearly describe what you did. This is crucial for future troubleshooting and compliance.

Adherence to Safety Protocols
Consistently following all health and safety procedures, especially lockout/tagout, when working on equipment.
  • No safety incidents reported
  • always uses appropriate PPE
  • correctly applies lockout/tagout procedures
  • proactively identifies and reports potential hazards to a senior team member.
Proactive Learning & Asking Questions
Actively seeking to understand how systems work, asking thoughtful questions, and showing initiative in learning new processes.
  • Regularly asks 'why' something is done a certain way
  • takes notes during training or shadowing
  • researches system manuals in downtime
  • suggests small improvements to routine tasks (after checking with senior staff).
Team Collaboration & Support
Working well with the rest of the facilities team, offering help when needed, and communicating clearly.
  • Offers to help colleagues with tasks
  • responds promptly to radio/call requests
  • provides clear, concise updates to senior technicians
  • contributes positively to team discussions.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Hands-on Problem Solving

You'll spend a good chunk of your day physically checking equipment, troubleshooting minor faults, and making actual repairs. It's not all desk work; you're out there fixing things.

Getting a call about a leaky tap, finding the isolation valve, and fixing it yourself. Or, tracking down why a sensor isn't reading correctly and replacing it.

Continuous Learning & Skill Development

Every day will bring new systems, new problems, and new things to learn. You'll be shadowing experienced technicians, asking questions, and getting formal training on specific equipment.

Watching a senior technician tune a PID loop, then getting to try it yourself on a less critical system with their guidance. Or, learning how to interpret a new alarm code from the BMS manual.

Making a Tangible Impact

Your work directly affects the comfort, safety, and operational efficiency of the building. You'll see the immediate results of your efforts in a well-functioning environment.

Fixing a heating issue in an office where people were freezing, and then seeing them comfortable again. Or, making sure the emergency lighting system is ready for any eventuality.

What frustrates people
  • Doing the same daily checks over and over, especially when you feel like you've got it down.
  • Getting blamed for a 'cold office' when someone's left a window open or blocked a vent.
  • Not always understanding the 'why' behind a task, but having to do it anyway as part of the learning process.
  • Dealing with legacy systems that are clunky, temperamental, and feel like they're from another century.
  • The occasional 2 AM alarm call for something that turns out to be a minor fault you could fix in 10 minutes.
What this role does not give you
  • High-level strategic decision-making – that comes much later.
  • Complete autonomy over your schedule or projects; you'll have a lot of guidance.
  • A quiet, desk-bound job; you'll be on your feet and moving around the building a lot.
  • The chance to immediately implement radical new ideas; you'll be learning established best practices first.

6Who you work with

Your main impact is keeping the day-to-day operations smooth and preventing small issues from becoming big, expensive problems. You're essentially the first line of defence against things going wrong, ensuring the building's infrastructure supports everyone working inside. Get it right, and the building hums along quietly; get it wrong, and you'll hear about it from everyone.

Inside the business
  • Building Systems Specialists (your direct mentors)
  • Senior Building Systems Managers (who oversee the whole operation)
  • Property Managers (who'll tell you about occupant complaints)
  • Building Occupants (your ultimate 'customers' for comfort)
Outside the business
  • Approved Maintenance Contractors (you'll help them access systems)
  • Equipment Vendors (you might help with basic troubleshooting calls)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A genuine interest in how buildings work and a desire to learn hands-on technical skills.
  • Basic literacy and numeracy skills (GCSE level or equivalent) to read manuals, complete logs, and perform simple calculations.
  • A full UK driving licence (if the role involves travel between sites).
  • The physical ability to perform manual tasks, lift moderate weights, climb ladders, and work in various plant room environments.
  • A positive attitude and a willingness to follow instructions and learn from experienced colleagues.

8What to practise next

Where the job is going, and what to do about it starting this week.

IoT Sensor Integration & Basic Diagnostics

Our buildings are getting smarter, with more and more small, wireless sensors (IoT) feeding data into our systems. You'll need to know how to check these, replace batteries, and do basic troubleshooting when they go offline. This is important within 18 months.

Sensor Types · Network Connectivity (Basic) · Battery Management

  • This month: Identify any IoT sensors already in your building. Ask your supervisor how they're used.
  • Month 2: Research common types of building IoT sensors online and how they're installed.
  • Month 3: Shadow a senior technician when they're working with any wireless sensors or smart devices.
  • Month 4: Take an online introductory course on 'Internet of Things for Smart Buildings'.

Quick win: Next time you see a small, unfamiliar device on a wall or ceiling, ask what it is. Curiosity is the first step to understanding.

9Staying current once you are in

What people here do to keep up
  • Shadowing experienced technicians across different shifts and systems to gain broad exposure.
  • Enrolling in manufacturer-specific training courses for the particular BMS or HVAC equipment in our buildings.
  • Attending internal workshops on new safety procedures or system updates.
  • Taking online courses on basic electrical theory, plumbing systems, or HVAC fundamentals.
  • Reading industry publications and technical blogs to stay informed about new technologies and best practices.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Basic Data Literacy for AI Insights

More and more, our building systems are spitting out data that AI then crunches. You won't be building the AI, but you'll need to understand what it's telling you. This is critical within 12 months, as AI-driven fault detection becomes standard.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Building Systems Technician

5 units that map to this job, from the qualifications that cover it.

  1. Understand and carry out electrical work on industrial and commercial heating and ventilating systems and componentsCity & Guilds Limited · covers 2 of 10 standardsLevel 3
  2. Maintenance and Repair of Electrical Hard Facilities SystemsETC Awards Limited · covers 2 of 10 standardsLevel 3
  3. Understand and carry out electrical work on RAC systems and componentsCity & Guilds Limited · covers 2 of 10 standardsLevel 2
  4. Maintaining Mechanical Devices and EquipmentETC Awards Limited · covers 2 of 10 standardsLevel 2
  5. Understand electrical systems within building services engineeringExcellence, Achievement & Learning Limited · covers 1 of 10 standardsLevel 2
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Basic Data Literacy for AI Insights

More and more, our building systems are spitting out data that AI then crunches. You won't be building the AI, but you'll need to understand what it's telling you. This is critical within 12 months, as AI-driven fault detection becomes standard.

  • Interpreting Dashboards
  • Recognising Anomalies
  • Providing Feedback

What you’ll use

Skills this role draws on

Technical

  • Basic HVAC Systems Understanding
  • Electrical & Plumbing Fundamentals
  • Preventive Maintenance Execution
  • Building Safety & Compliance

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Apprenticeship Programme

    2-4 years

    Skills to master

    • Practical trade skills (electrical, mechanical, plumbing), health and safety protocols, basic system diagnostics, teamwork.

    You're ready to move on when

    • Successful completion of NVQ Level 2 or 3 in a relevant trade.
    • Demonstrated ability to work safely and independently on routine tasks.
    • Positive feedback from mentors and supervisors on attitude and learning aptitude.
  2. 2

    Entry-Level Maintenance/Handyperson Role

    1-3 years

    Skills to master

    • General building maintenance, basic fault finding, customer service skills, understanding of building operations.

    You're ready to move on when

    • Proven ability to manage a small workload of diverse maintenance tasks.
    • Strong problem-solving skills for everyday building issues.
    • A clear desire to specialise in building systems rather than general maintenance.
  3. 3

    Direct Entry with Technical College Qualification

    0-1 year (post-qualification)

    Skills to master

    • Theoretical understanding of building services, basic electrical/mechanical principles, practical workshop skills.

    You're ready to move on when

    • Successful completion of a BTEC or City & Guilds qualification in Building Services or a related engineering field.
    • Demonstrated ability to apply theoretical knowledge to practical scenarios.
    • Enthusiasm for hands-on work and learning specific site systems.

11Where this role leads

The long view:Your journey starts here, learning the fundamentals. We're committed to giving you the tools, training, and mentorship to build a truly rewarding and long-lasting career in building systems. The sky's the limit, but it all begins with mastering the basics and showing that keen desire to learn.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Building Systems Technician is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Understand and carry out electrical work on industrial and commercial heating and ventilating systems and componentsLevel 3

Applied to your work in Building Systems Technician

By completing this unit, learners will know electrical standards, principles of electricity supply, circuit layouts, safe isolation procedures, and preparation techniques for electrical work on industrial and commercial heating and ventilating systems.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Building Systems Technician

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Preventive Maintenance (PM) Task Completion RateThe percentage of scheduled preventive maintenance tasks you're assigned that you actually complete on time.If you're given 20 PM tasks in a week (like checking filter gauges or logging temperatures), we'd expect you to finish at least 19 of them before their due date. This shows you're organised and reliable.95%+ on-time completion
  • Critical Alarm Acknowledgement TimeHow quickly you acknowledge critical alarms from the Building Management System (BMS) once they pop up.When the BMS flags a 'chiller fault' at 10:00 AM, we want to see you acknowledge it in the system by 10:10 AM at the latest. This tells us you're monitoring the systems and ready to act.<15 minutes average acknowledgement
  • First-Time Fix Rate (Routine Issues)The proportion of simple, routine work orders (e.g., changing a lightbulb, resetting a tripped breaker) that you fix on your first visit without needing a follow-up or senior help.Out of 10 routine 'no light' calls, you should be able to change the bulb or check the fuse and resolve 9 of them straight away. This shows you're picking up the basic troubleshooting quickly.85%+ first-time fix rate
  • Documentation & Log AccuracyHow accurately and completely you fill in maintenance logs, work order notes, and daily system check sheets.When you log a temperature reading for a plant room, it should match what you actually saw on the gauge. Or, when you close a work order, your notes should clearly describe what you did. This is crucial for future troubleshooting and compliance.Minimal errors (less than 5% discrepancies)
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Building Systems Technician to Building Systems Specialist (Level 2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Building Systems Specialist (Level 2)→ your design
Where this takes you

Your journey starts here, learning the fundamentals. We're committed to giving you the tools, training, and mentorship to build a truly rewarding and long-lasting career in building systems. The sky's the limit, but it all begins with mastering the basics and showing that keen desire to learn.

See Your Progress GrowIllustration
Building Systems Technician
  • Basic HVAC Systems Understanding
  • Electrical & Plumbing Fundamentals
  • Preventive Maintenance Execution
  • Building Safety & Compliance
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Building Systems Technician is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Building Systems Specialist (Level 2)

    2-3 years in the Technician role

    This is your natural next step, where you'll start taking full ownership of specific systems within a building.

    • HVAC Control Logic (Basic): Understanding and making minor adjustments to control sequences.
    • CMMS Configuration: Setting up basic PM schedules and custom reports.
    • Energy Monitoring: Identifying basic energy waste and suggesting simple conservation measures.
Working with AI on the job

Working with AI

Where AI is starting to help

Even at the entry level, AI isn't just for the boffins anymore. It's becoming a seriously handy mate for anyone working with building systems. We're talking about tools that can help you get through the tedious bits faster, learn new things quicker, and generally make your day-to-day work a bit smoother. Think of it as having a super-smart assistant in your pocket.

In Realestate Facilities Management, AI is starting to change how we monitor, maintain, and understand our buildings. For a Building Systems Technician, this means less time on manual data entry or sifting through manuals, and more time learning the practical, hands-on skills that really matter. You won't be building AI models, but you'll certainly be using them to make your job easier and more effective.

Smart Work Order Assistance

AI can help you quickly draft clear, concise notes for your CMMS work orders by suggesting common phrases or summarising your verbal input. It can also pull up relevant past work orders or system manuals based on the fault code you enter. This means less time typing and more accurate records.

Basic Anomaly Flagging

Imagine AI constantly watching your building's energy dashboards. It can flag simple, obvious deviations from normal patterns – like a sudden spike in electricity use in a specific zone – prompting you to investigate. This helps you learn what 'normal' looks like and spot potential issues earlier than you might manually.

Quick Manual Lookup & Summaries

Got a new piece of kit or an unfamiliar alarm code? AI can quickly search through hundreds of pages of technical manuals, pull out the relevant section, and even summarise the key troubleshooting steps for you. No more endless scrolling through PDFs, just the info you need, fast.

Drafting Basic Incident Reports

After a minor system hiccup, AI can help you draft a simple incident report for your supervisor. You provide the key facts (what happened, what you did), and AI helps structure it into a clear, easy-to-read summary, saving you time and ensuring all the important details are there.

Common questions

Common questions

How do you become a Building Systems Technician?

Common routes in include Apprenticeship Programme (2-4 years), Entry-Level Maintenance/Handyperson Role (1-3 years) and Direct Entry with Technical College Qualification (0-1 year (post-qualification)). Times vary with prior experience.

Where can a Building Systems Technician progress to?

This role can lead on to Building Systems Specialist (Level 2) (2-3 years in the Technician role), depending on the skills you build.

What level is a Building Systems Technician in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Building Systems Technician?

Increasingly, Basic Data Literacy for AI Insights. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Building Systems Technician, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Building Systems Technician: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Realestate Facilities Management

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here are highly transferable across the entire Realestate Facilities Management sector, whether that's corporate offices, retail, data centres, or healthcare. Building systems are fundamental everywhere, so your expertise will always be in demand.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.