The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Supplier Onboarding SLA Adherence
The percentage of new suppliers successfully onboarded into our systems (including all necessary documentation and approvals) within the agreed service level agreement.
Target · 95% within 5 business daysIf we onboarded 20 new suppliers this month and 19 were completed within 5 days, that's a 95% adherence rate. The one that took longer? We'll look at why.
Supplier Master Data Accuracy
The cleanliness and correctness of supplier information in our ERP system, including contact details, payment terms, and classification codes. Errors here cause real headaches for Finance.
Target · 99% accuracy rateAn audit of 100 supplier records finds two with incorrect bank details or outdated contact names. That's 98% accuracy, so we'd need to improve by fixing those errors and preventing future ones.
Invoice Discrepancy Rate (Supplier-Related)
The percentage of invoices that come in from your managed suppliers that have issues requiring manual intervention or dispute (e.g., wrong pricing, incorrect quantity, missing PO).
Target · < 5% of invoicesOut of 100 invoices processed for your suppliers, 7 had issues. That's 7%, which means we'd need to work with those suppliers to get it down. Fewer issues mean less work for everyone.
Contract Renewal Tracking Compliance
Ensuring that all contracts for your managed suppliers are tracked with correct expiry and renewal dates, and that stakeholders are notified well in advance.
Target · 100% of contracts tracked, 90% of notifications sent 90+ days outYou've got 50 contracts. All 50 are in the system. For 45 of them, you've made sure the renewal alert went out three months before the expiry. That's good going.
Stakeholder Feedback & Collaboration
How well you work with internal teams (like Legal, Finance, or the business units) and how they feel about your support. Are you easy to work with? Do you make their lives easier?
- Positive comments in project retrospectives. Internal teams proactively coming to you for advice on supplier interactions. You're seen as helpful and responsive, not a bottleneck. You get invited to meetings because people value your input, not just because you have to be there.
Supplier Relationship Health
The overall quality and strength of the relationships you maintain with our suppliers. Are they responsive? Do they trust you? Do they feel like partners?
- Suppliers are quick to respond to queries. They offer solutions, not just problems. They're willing to be flexible when we have urgent needs. You can pick up the phone and have an honest conversation, even when things are a bit tricky.
Issue Resolution Effectiveness
How quickly and effectively you resolve problems that pop up with suppliers – whether it's a delivery delay, a quality issue, or a billing query.
- Problems don't linger. You're able to get to the root cause and implement a fix, or at least a workaround, promptly. Internal teams aren't escalating supplier issues past you. You're seen as the person who can 'get it sorted'.
Process Improvement Contributions
Your willingness and ability to spot inefficiencies in our supplier management processes and suggest ways to make things better, even small ones.
- You're not just following the process
- you're thinking about how to improve it. You bring ideas to your manager. You might even draft a new template or suggest a tweak to a workflow that saves everyone a bit of time.