UK

United Kingdom · Property and facilities · Senior (5-8 years)

Senior Chief Operations Officer (Facilities)

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandSenior (5-8 years)
  • Direct reportsNo direct reports
  • Reports toRegional Operations Manager
  • UK framework levelUsually a professional owning their own work, or leading a small team

Also advertised as Senior Facilities Manager · Portfolio Facilities Lead · Regional Facilities Lead · Complex Site Facilities Manager

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

IWFM Level 4 Diploma in Facilities Management Practice Institute of Workplace and Facilities Management · Level 4 · covers 8 of 12 standards
IWFM Level 5 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 5 of 12 standards
IWFM Level 4 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 4 · covers 4 of 12 standards
iCQ Level 4 Diploma in Facilities Management iCan Qualifications Limited · Level 4 · covers 4 of 12 standards
IWFM Level 5 Award in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 4 of 12 standards
IWFM Level 4 Award in Facilities Management Institute of Workplace and Facilities Management · Level 4 · covers 3 of 12 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Oversee works and maintenance facilities IWFM Level 4 Diploma in Facilities Management Practice
Managing facilities management projects IWFM Level 5 Certificate in Facilities Management
Managing health and safety in own area of facilities management IWFM Level 4 Certificate in Facilities Management
Facilities management projects iCQ Level 4 Diploma in Facilities Management
Understanding performance measurement in facilities management IWFM Level 4 Award in Facilities Management

The future skills this job leans on

Data Fluency turning numbers into a decision
Frontier Fluency the next wave, beyond mainstream AI
Systems Fluency seeing the whole picture
Trust Fluency keeping the digital world safe
Your Plan Illustration

Built for Senior Chief Operations Officer (Facilities)

5 units that map to this job, from the qualifications that cover it.

  1. Oversee works and maintenance facilities Institute of Workplace and Facilities Management · covers 8 of 12 standards Level 4
  2. Managing facilities management projects Institute of Workplace and Facilities Management · covers 5 of 12 standards Level 5
  3. Managing health and safety in own area of facilities management Institute of Workplace and Facilities Management · covers 4 of 12 standards Level 4
  4. Facilities management projects iCan Qualifications Limited · covers 4 of 12 standards Level 4
  5. Understanding performance measurement in facilities management Institute of Workplace and Facilities Management · covers 3 of 12 standards Level 4
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Chief Operations Officer (Facilities)?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Advanced Data Storytelling & Visualisation
  • IoT & Smart Building Integration Management
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Chief Operations Officer (Facilities) plan as you set up, starting with the free Data Fluency module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

This job involves making sure buildings run safely, smoothly and efficiently. You oversee building systems and services across one or more sites, coordinating everything from maintenance to safety compliance.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Planon / Archibus / MRI ManhattanONE (IWMS/CAFM) Advanced

You'll be configuring workflows, building custom reports to track performance, managing user permissions, and training new team members on how to get the most out of the system. This is your central hub for all facilities operations.

Johnson Controls Metasys / Siemens Desigo (BMS/BAS) Advanced

You'll be analysing energy consumption patterns, tweaking setpoints to optimise efficiency, and working closely with engineers to diagnose complex system faults. You'll use this to make our buildings smarter and cheaper to run.

IBM Maximo / Infor EAM (EAM) Advanced

You'll be developing asset hierarchies, defining maintenance strategies (like Reliability-Centred Maintenance), and analysing failure data to improve the reliability of our critical equipment. This is about making sure our assets last longer and cost less.

Procore / Autodesk Construction Cloud (Capital Projects) Advanced

You'll be managing project budgets, tracking progress against milestones, and administering contracts for smaller capital projects within the platform. This helps keep our refurbishment and upgrade projects on time and on budget.

Power BI / Tableau (Data & Analytics) Advanced

You'll be connecting to data sources (like your IWMS), building new dashboards to track your portfolio's KPIs, and presenting your findings to management. This is how you tell the story of what's happening in our buildings with actual numbers.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Routine Work Order Approval Requires supervisor approval for all external contractor work. Can approve routine work orders up to £500 without manager sign-off. Approves routine work orders up to £2,500; recommends larger ones to Regional Operations Manager.
Vendor Selection & Contract Renewal Provides input on vendor performance to supervisor. Manages day-to-day vendor relationships; seeks manager approval for new contracts/renewals. Leads vendor selection for services up to £50K; negotiates and recommends contract terms to Regional Operations Manager for final sign-off.
Emergency Expenditure Escalates all emergency expenditure for immediate approval. Can authorise emergency expenditure up to £1,000 for immediate safety/operational risks, informing manager immediately. Can authorise emergency expenditure up to £5,000 for critical safety or operational risks, informing Regional Operations Manager within the hour.
PPM Schedule Changes Follows established PPM schedules; reports any deviations. Proposes minor adjustments to PPM schedules for single sites, with manager approval. Designs and implements PPM schedule optimisations across the portfolio, consulting with Regional Operations Manager on significant changes to strategy.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Portfolio Uptime %
The percentage of time critical building systems (HVAC, power, water) are fully operational across your managed sites.
Target · 99.5% minimum (for non-critical systems), 99.9% (for critical infrastructure)

If a major HVAC unit is down for 24 hours in a month, and the total operational hours for that system were 720, that's a 0.14% downtime. We track this across all key systems.

Regional Budget Adherence
How well you manage the operational expenditure (OpEx) and minor capital expenditure (CapEx) for your portfolio against the agreed budget.
Target · Within ±3% variance of allocated budget

If your quarterly OpEx budget is £250,000, coming in at £255,000 means you're 2% over. We're looking for consistent control here, not big surprises.

Vendor SLA Performance
The average score of your key facilities contractors against their agreed Service Level Agreements (SLAs), covering response times, quality of work, and compliance.
Target · Average score of 90% across all critical vendors

If the cleaning contractor consistently misses their daily inspection targets, or the M&E team takes too long to respond to critical breakdowns, that drags the score down. We use a weighted scoring system.

Energy Consumption (kWh/sq ft)
The average energy usage per square foot across your managed properties, aiming for reductions year-on-year.
Target · 5-8% reduction year-on-year (depending on property type and existing efficiency)

If a building used 150 kWh/sq ft last year, and you bring it down to 140 kWh/sq ft this year, that's a great result and a tangible saving.

Stakeholder Satisfaction & Trust
How effectively you manage expectations and build trust with the business units and senior clients who use your facilities. Are they happy with the service? Do they see you as a reliable partner?
  • You'll know this is going well when business unit heads proactively involve you in their planning, trust your recommendations on facilities upgrades, and rarely escalate issues above your head. Positive feedback (even informal) is a good sign.
Proactive Problem-Solving & Risk Mitigation
Your ability to spot potential issues before they become major problems, and to put plans in place to prevent them. This isn't about reacting; it's about anticipating.
  • This looks like presenting a plan to upgrade an aging boiler before it breaks down in winter, identifying a potential compliance gap and closing it, or having a robust disaster recovery plan ready for a known risk. Fewer unexpected emergencies is a strong indicator.
Team Development & Mentorship
How well you support and develop the junior members of the facilities team, sharing your knowledge and helping them grow.
  • You'll be seen as a go-to person for advice, actively conducting informal training sessions, and providing constructive feedback on work orders or project plans. Junior team members feeling more confident and capable is the goal.
Compliance & Audit Readiness
Ensuring all your managed sites are fully compliant with statutory regulations and internal policies, and are always ready for an audit.
  • This means having all your documentation in order (fire safety certificates, legionella reports, lift inspection records), passing internal and external audits with minimal non-conformities, and never getting caught out by a surprise inspection.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex Problems

You'll get a real kick out of figuring out why a building system is failing intermittently, or how to get three different contractors to work together on a tricky project. It's like a puzzle you get to solve every day.

Successfully diagnosing a long-standing HVAC issue that no one else could fix, leading to significant energy savings and improved comfort.

Tangible Impact & Ownership

You like seeing the direct results of your work. When you implement a new PPM schedule and see asset uptime improve, or when you oversee a refurbishment project from start to finish, that's what drives you.

Leading a project to upgrade all lighting to LED across a portfolio, seeing the energy bill drop, and knowing you made that happen.

Ensuring Safety & Compliance

The idea of keeping people safe and making sure we're always on the right side of the law genuinely motivates you. You're the guardian of our buildings' operational integrity.

Implementing a new fire safety training programme that gets 100% compliance, or successfully navigating a complex regulatory audit without a single breach.

What frustrates people
  • The constant battle between capital expenditure (CapEx) for upgrades and operational expenditure (OpEx) for day-to-day maintenance.
  • Trying to implement smart building tech when half your portfolio runs on ancient, disconnected systems.
  • Vendor over-promising and under-delivering – the reality rarely matches the sales pitch.
  • The subjective nature of 'comfort' – someone's too hot is someone else's too cold.
  • The reality of being on call, 24/7, for major incidents across your sites.
What this role does not give you
  • A quiet, predictable 9-to-5 office job with no surprises.
  • A role where every single decision is made by you without consultation.
  • A role where you only deal with cutting-edge technology; legacy systems are a fact of life here.
  • A role without any budget constraints or difficult financial conversations.

8Who you work with

This role directly impacts our operational efficiency, safety compliance, and overall employee experience across a significant portion of our property portfolio. Your decisions can save (or cost) us serious money and directly affect how productive our people are. Get it right, and you're a hero; get it wrong, and it's a very visible problem.

Inside the business
  • Regional Operations Manager (your direct boss, for strategic alignment)
  • Finance Team (for budgets and cost control)
  • Health & Safety Officer (for compliance and incident management)
  • Business Unit Heads (the people whose offices you're looking after)
  • Procurement Team (for vendor selection and contract negotiation)
Outside the business
  • Key Facilities Vendors (cleaning, security, M&E contractors)
  • Local Authorities (for permits, inspections)
  • Specialist Consultants (e.g., energy, sustainability)
  • Tenants (if managing multi-tenanted properties)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 5 years of hands-on experience in facilities management, with a proven track record of managing a single complex site or a portfolio of properties.
  • Demonstrable experience in managing facilities budgets (OpEx and CapEx) and delivering projects on time and within budget.
  • Solid understanding of statutory compliance requirements for commercial buildings in the UK (e.g., fire safety, health & safety, legionella).
  • Experience managing external contractors and suppliers, including negotiating SLAs and monitoring performance.
  • Proficiency with at least one major IWMS/CAFM system (e.g., Planon, Archibus, MRI ManhattanONE) at an advanced user level.
  • Experience in mentoring or guiding junior team members, even if not in a formal line management role.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced CAFM/IWMS Configuration & Optimisation

As our portfolios grow and become more complex, simply using the CAFM system won't be enough. You'll need to understand how to configure it to our specific needs, optimise workflows, and ensure data integrity to drive maximum efficiency and reporting accuracy.

Workflow Automation Design · Data Model & Hierarchy Management · Integration with ERP/Finance Systems · User Experience (UX) Optimisation

  • This month: Deep dive into your current CAFM's configuration options. Explore areas you haven't touched before.
  • Next quarter: Identify one manual process that could be automated within the CAFM and work with the vendor or internal team to implement it.
  • Month 3-6: Take an advanced user or administrator course for your primary CAFM system.
  • Ongoing: Regularly review CAFM usage data to identify bottlenecks or areas for improvement in workflows.

Quick win: Review your current work order categories and statuses. Are they clear? Could they be streamlined to improve reporting and technician efficiency? Propose a small change.

Energy Management Systems (EMS) & Optimisation

Energy costs are only going up, and our ESG commitments are becoming more critical. You'll need to go beyond basic BMS monitoring and actively manage and optimise our energy consumption through dedicated EMS platforms and advanced analytics.

Energy Performance Indicators (EnPIs) · Fault Detection & Diagnostics (FDD) · Demand-Side Management (DSM) · Renewable Energy Integration

  • This month: Research different Energy Management Systems (e.g., Honeywell EBI, Schneider EcoStruxure Power).
  • Next quarter: Analyse your portfolio's energy bills for the last 12-24 months. Identify any unexplained spikes or trends.
  • Month 3-6: Propose a small energy-saving initiative for one site, focusing on a quick win (e.g., optimising lighting schedules).
  • Ongoing: Stay up-to-date on government incentives and regulations related to energy efficiency in commercial buildings.

Quick win: Review your current BMS schedules for lighting and HVAC. Are they aligned with actual occupancy? Often, there are easy savings to be made by simply adjusting timers.

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry webinars and conferences (e.g., Facilities Show, Workplace Trends) to stay current on emerging technologies and best practices.
  • Join professional bodies like the IWFM and actively participate in their special interest groups or local chapters.
  • Seek out opportunities to lead internal projects that stretch your current capabilities, particularly those involving new technology or cross-functional teams.
  • Undertake specific training in advanced data analytics or smart building systems to deepen your technical expertise.
  • Find a mentor (formal or informal) who is a Director or Head of Facilities, to learn from their strategic insights and leadership style.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Advanced Data Storytelling & Visualisation

We're drowning in data from our buildings – BMS, CAFM, IoT sensors. The challenge isn't collecting it, it's making sense of it and telling a compelling story to senior leaders. You'll need to translate complex dashboards into clear, actionable insights that justify investment or highlight risks.

  • Narrative-driven Dashboards
  • Key Performance Question (KPQ) Framework
  • Contextualising Data
  • Interactive Visualisations

IoT & Smart Building Integration Management

Our buildings are getting smarter, with more sensors and connected devices. You'll need to understand how to integrate these new technologies with existing systems (like BMS and CAFM) to get a unified view of building performance. It's about making our buildings truly intelligent, not just 'connected'.

  • Data Interoperability Standards
  • Edge Computing in FM
  • Cybersecurity for OT (Operational Technology)
  • Digital Twin Concepts

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Total Cost of Ownership (TCO) Analysis
  • Planned Preventative Maintenance (PPM) Strategy
  • Space Utilisation & Optimisation
  • Building Lifecycle Management
  • SLA & Vendor Performance Management
  • Sustainability & ESG Frameworks

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Facilities Manager (Level 2) Progression

    3-5 years

    Skills to master

    • Mastering single-site budget management, excelling in vendor oversight, demonstrating strong reactive and proactive maintenance planning, and showing early signs of leadership potential by informally guiding junior staff.

    You're ready to move on when

    • Consistently hitting budget targets for your site.
    • Receiving positive feedback from site occupants and business unit leaders.
    • Successfully managing minor capital projects from start to finish.
    • Proactively identifying and solving operational issues before they escalate.
    • Successfully mentoring a Facilities Coordinator or new starter.
  2. 2

    Specialist FM Role (e.g., Energy Manager, H&S Manager) Transition

    4-6 years

    Skills to master

    • Deep expertise in a specific area (like energy optimisation or health & safety compliance), coupled with a broader understanding of overall facilities operations and project management. You'll need to broaden your scope beyond just your specialism.

    You're ready to move on when

    • Successfully implemented significant energy-saving initiatives or improved H&S compliance across a portfolio.
    • Demonstrated ability to manage projects and budgets within your specialism.
    • Expressed a clear interest in broader operational management.
    • Taken on responsibilities outside your core specialism, even informally.
  3. 3

    External Senior Facilities Role Hire

    N/A

    Skills to master

    • Bringing 5-8 years of experience from a similar senior role in another organisation, ideally within a comparable industry or managing a similar scale/complexity of portfolio. We'd expect you to hit the ground running.

    You're ready to move on when

    • Proven track record of managing multi-site or complex facilities operations.
    • Strong references from previous employers highlighting leadership and operational excellence.
    • Demonstrated ability to manage significant budgets and vendor relationships.
    • Clear understanding of UK facilities regulations and best practices.

15Where this role leads

The long view: This role can lead to running facilities operations across an organisation, or into corporate real estate roles that combine property strategy with building management.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Chief Operations Officer (Facilities) is actually changing.

Where it leads

Roles this leads to

Also named as a next step, with no page in the catalogue yet:

  • Head of Facilities Operations (Level 5) (Specialist IC Track)

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Oversee works and maintenance facilities, worked against Senior Chief Operations Officer (Facilities).

Oversee works and maintenance facilities Level 4

Applied to your work in Senior Chief Operations Officer (Facilities)

This unit aims to provide learners with an understanding of how to maintain facilities through various maintenance activities, including the importance of planned preventative maintenance. Learners will be able to implement and review works and maintenance procedures in accordance with organisational policies, ensuring effectiveness and compliance.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Senior Chief Operations Officer (Facilities)
  • Total Cost of Ownership (TCO) Analysis
  • Planned Preventative Maintenance (PPM) Strategy
  • Space Utilisation & Optimisation
  • Building Lifecycle Management
  • SLA & Vendor Performance Management
  • Sustainability & ESG Frameworks
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Chief Operations Officer (Facilities) is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Regional Operations Manager (Level 4)

    3-5 years

    You'd move from managing a portfolio of sites yourself to managing a team of Senior Facilities Managers across a larger geographic region or business unit. This means managing managers and a much bigger P&L.

    • Portfolio Optimisation Strategy Making decisions about asset allocation and rationalisation across a region.
    • Advanced Vendor Governance Managing strategic vendor relationships at a regional level.
    • Risk Management at Scale Identifying and mitigating operational risks across a broader, more complex area.

  2. Head of Facilities Operations (Level 5) (Specialist IC Track)

    4-6 years

    If you prefer to stay hands-on and technical, this would be an Individual Contributor (IC) path where you'd become the go-to expert for a specific, critical area of facilities (e.g., Head of Energy & Sustainability, Head of Critical Systems). You'd still influence strategy but without direct line management.

    • Advanced Analytics & Modelling Developing sophisticated models for energy consumption, asset lifecycle, or space utilisation.
    • Technology Roadmap Development Defining the future technology stack for your specialism.
    • Regulatory Foresight Anticipating future regulations and their impact on your area of expertise.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, facilities management involves a lot of repetitive tasks and sifting through data. Imagine if you could offload some of that grunt work to AI, freeing you up to focus on the big, strategic stuff. Well, you can.

AI isn't here to replace you; it's here to make you incredibly efficient. For a Senior Chief Operations Officer in Facilities, this means less time buried in spreadsheets and more time actually improving our buildings and services. We're talking about tools that can predict problems, optimise energy, and even draft your reports.

Predictive Maintenance Automation

Imagine sensors on your HVAC units or lifts feeding data to an AI. It spots patterns, predicts a failure before it happens, and automatically creates a work order in your CAFM system. You get ahead of problems, rather than constantly reacting to them. This means less downtime and happier building occupants.

Energy Optimisation Analysis

An AI engine can constantly chew through data from your Building Management System (BMS), factoring in weather, occupancy, and even energy prices. It then fine-tunes heating, cooling, and lighting settings in real-time. This cuts energy waste without anyone even noticing, saving us a serious chunk of cash on utility bills.

Smart Contract & Invoice Review

Picture an AI scanning all your vendor contracts and incoming invoices. It flags discrepancies between what was agreed in the SLA and what you're being charged, or spots if a vendor missed a KPI that means we're due a penalty. This means fewer manual checks and more accurate billing, potentially recovering thousands in incorrect charges.

Executive Summary Generation

You know those monthly or quarterly performance reports that take hours to compile? AI tools can pull raw data from your CAFM, financial systems, and energy dashboards, then generate a first draft of the report, complete with charts and narrative summaries. You then just need to review, refine, and add your insights, saving you days of tedious work.

Common questions

Common questions

How do you become a Senior Chief Operations Officer (Facilities)?

Common routes in include Facilities Manager Progression (3-5 years), Specialist FM Role (e.g., Energy Manager, H&S Manager) Transition (4-6 years) and External Senior Facilities Role Hire (N/A). Times vary with prior experience.

Where can a Senior Chief Operations Officer (Facilities) progress to?

This role can lead on to Regional Operations Manager (3-5 years) and Head of Facilities Operations (Specialist IC Track) (4-6 years), depending on the skills you build.

What new skills matter most for a Senior Chief Operations Officer (Facilities)?

Increasingly, Advanced Data Storytelling & Visualisation and IoT & Smart Building Integration Management. These are the skills our record of this role lists as growing.

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17Where to go from here

Other roles at Level 4

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in property and facilities

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills involved transfer across sectors including healthcare, education, retail and public services. Managing buildings, people and budgets stays much the same, though compliance rules and daily demands change from one sector to another.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Data Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.