The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Operations Team Leader / Supervisor
2-3 years in an operational leadership role.Skills to master
- People management, daily problem-solving on the floor, understanding operational constraints, basic performance tracking.
You're ready to move on when
- You've successfully led a team to meet daily targets and solve minor operational issues.
- You've shown initiative in improving small processes within your team's control.
- You're known for coaching your team and fostering a positive work environment.
- 2
Junior Process Analyst / Business Analyst
2-4 years in a data-focused or process documentation role.Skills to master
- Data collection and analysis, process mapping, requirements gathering, report writing.
You're ready to move on when
- You're adept at extracting and cleaning data from various systems.
- You can clearly map out complex processes and identify inefficiencies on paper.
- You've contributed to projects that led to measurable improvements, even if you weren't leading them.
- 3
Graduate Scheme (Operations/Engineering focus)
2-3 years post-graduation within a structured development programme.Skills to master
- Exposure to different operational functions, project work, foundational business acumen, problem-solving frameworks.
You're ready to move on when
- You've completed rotations in various operational departments and gained a broad understanding.
- You've taken on and successfully delivered specific projects within your graduate programme.
- Your feedback from managers highlights your analytical skills and proactive approach to improving processes.