The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Operational Gross Margin Improvement
The percentage increase in gross margin for our operational business units, directly attributable to cost reduction and efficiency programmes you've led.
Target · Increase by 50-100 basis points (0.5% - 1.0%) year-on-year.If our Q2 gross margin was 30% and your initiatives push it to 30.75% by Q2 next year, that's a 75 basis point improvement.
Capital Expenditure (CapEx) ROI & Budget Adherence
The actual return on investment for major capital projects you've approved and overseen, compared to the initial business case, alongside how well you keep CapEx spend within budget.
Target · Achieve >15% average ROI on major CapEx projects; maintain <5% variance to approved CapEx budget.Leading the financial modelling for a £10M factory upgrade that delivers a 17% ROI, while keeping the project £200K under its £10M budget.
Working Capital Optimisation (Inventory Focus)
The reduction in cash tied up in inventory across our operational network, achieved through improved forecasting, supply chain efficiency, and SLOB (Slow-Moving and Obsolete) management.
Target · Reduce inventory days by 10-15% year-on-year, translating to a £2M-£5M cash release.Through better S&OP processes, you help reduce average inventory holdings from 90 days to 78 days, freeing up £3.5M in working capital.
Cost of Poor Quality (COPQ) Reduction
The financial impact of reducing scrap, rework, warranty claims, and other quality-related costs within our manufacturing and supply chain operations.
Target · Decrease COPQ as a percentage of revenue by 0.2-0.5% annually.Identifying and financially quantifying the impact of a new quality control process that reduces scrap by £500K per year, dropping COPQ from 2.5% to 2.1% of revenue.
Strategic Influence & Partnership
How effectively you act as a trusted financial advisor to the COO and other senior operational leaders, shaping their strategic decisions and being proactively consulted on major initiatives.
- You're regularly invited to strategic leadership meetings, your input is sought on major operational transformations, and you're seen as an indispensable partner, not just a finance gatekeeper. Operational VPs will often come to you first with a problem, rather than just presenting a solution.
Team Leadership & Development
The growth and effectiveness of your Operations Finance team, including their ability to take on more complex challenges, improve their technical skills, and progress in their careers.
- Your team consistently meets deadlines with high accuracy, there's a clear development plan for each member, and you have a strong talent pipeline. Feedback from your direct reports and their managers will highlight your mentorship and leadership qualities. Low regrettable attrition is also a good sign.
Risk Management & Mitigation
How well you identify, quantify, and help mitigate financial risks within operations, from commodity price volatility to supply chain disruptions and regulatory changes.
- You present clear, actionable risk assessments to the executive team, and your strategies help us avoid significant financial penalties or unexpected costs. We'll see fewer 'surprises' related to operational financial risks, thanks to your proactive approach.
Cross-Functional Collaboration & Alignment
Your ability to get different operational functions (e.g., Manufacturing, Logistics, Procurement) on the same page regarding financial goals and performance, even when their individual objectives might seem to conflict.
- You successfully lead cross-functional steering committees, and key operational decisions reflect a balanced view of financial and operational imperatives. People from different departments will praise your ability to bring them together to solve problems, rather than just pointing fingers.