How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Management Institute has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Management Institute awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Management Institute.
A CMI Level 5 Award in Management and Leadership is designed for individuals in management roles. It includes units on managing individuals, workforce planning, operational plans, quality management, and project management within a business context.
These are the units Chartered Management Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Management Institute. It does the teaching and the mapping. Chartered Management Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Conducting a Management Project Real unit · Chartered Management Institute
What you'll be able to do
- Plan a management project, including defining objectives and scope
- Plan a management project, including resource allocation and timelines
- Conduct a management project, adhering to the project plan
- Conduct a management project, monitoring progress and managing risks
- Conduct a management project, evaluating outcomes and making recommendations
Creating and Delivering Operational Plans Real unit · Chartered Management Institute
What you'll be able to do
- Understand the principles of operational planning within an organisation
- Understand how operational plans align with overall organisational objectives
- Create an operational plan that is consistent with organisational objectives
- Document an operational plan that is consistent with organisational objectives
- Manage the delivery of an operational plan effectively
- Lead the delivery of an operational plan effectively
- Manage the delivery of an operational plan effectively
- Lead the delivery of an operational plan effectively
Forming Successful Teams Real unit · Chartered Management Institute
What you'll be able to do
- Understand the purpose and characteristics of successful teams within an organisation
- Understand different approaches to team formation, including selection and induction
- Analyse and respond effectively to the challenges that can arise during team formation
- Evaluate the performance of a newly formed team against agreed objectives and targets
Managing Change Real unit · Chartered Management Institute
What you'll be able to do
- Understand the various reasons and drivers that necessitate change within organisations.
- Understand different approaches and methodologies for managing change effectively.
- Understand how to initiate, plan, and manage change initiatives within an organisation, considering potential challenges and resistance.
Managing Equality, Diversity and Inclusion Real unit · Chartered Management Institute
What you'll be able to do
- Understand the key concepts and legal requirements related to managing equality, diversity, and inclusion in the workplace.
- Understand the specific role and responsibilities of a manager in promoting and upholding equality, diversity, and inclusion within their team and the wider organisation.
- Develop a comprehensive equality action plan to drive positive change and foster a more inclusive environment.
- Effectively monitor and report on equality, diversity, and inclusion metrics to track progress and identify areas for improvement.
Managing Finance Real unit · Chartered Management Institute
What you'll be able to do
- Understand the role of finance within organisations, including financial planning, control, and reporting
- Set and manage budgets effectively to achieve financial objectives
Managing Performance Real unit · Chartered Management Institute
What you'll be able to do
- Understand the rationale for managing performance within organisations, including its importance and benefits
- Understand frameworks used for performance management
- Understand diagnostic tools used for performance management
- Understand evaluation tools used for performance management
- Manage performance effectively, including setting objectives and providing feedback
Managing Projects to Achieve Results Real unit · Chartered Management Institute
What you'll be able to do
- Understand the role of projects in delivering organisational strategy and achieving business goals
- Understand processes for initiating projects, including identifying project needs and defining project scope
- Understand processes for planning projects, including developing project plans and allocating resources
- Understand processes for managing projects, including monitoring progress and managing risks
Managing Quality and Continuous Improvement Real unit · Chartered Management Institute
What you'll be able to do
- Understand the scope of quality management within organisations
- Understand the purpose of quality management within organisations
- Understand different approaches for managing quality within an organisation
- Understand the application of continuous improvement methodologies within organisations
- Judge the success of quality management initiatives within an organisation
- Measure the success of quality management initiatives within an organisation
Managing Risk Real unit · Chartered Management Institute
What you'll be able to do
- Understand the scope of business risk management, including identification, assessment, and mitigation
- Understand the process for managing business risk, including planning, implementation, and monitoring
Managing Stakeholder Relationships Real unit · Chartered Management Institute
What you'll be able to do
- Understand the different types of stakeholder relationships that exist within an organisation
- Understand the value that effective stakeholder relationships can bring to an organisation
- Understand the various frameworks that can be used for effective stakeholder management
- Effectively manage stakeholder relationships to achieve organisational objectives
- Know methods for measuring the impact of stakeholder engagement on overall organisational performance
Managing conflict Real unit · Chartered Management Institute
What you'll be able to do
- Understand the different types of conflict that can occur within organisations
- Understand the causes of conflict within organisations
- Understand the stages of conflict within organisations
- Understand the impact of conflict within organisations
- Understand how to investigate conflict situations in the workplace, including gathering information and interviewing individuals
- Understand approaches for managing conflict effectively
- Understand techniques for managing conflict effectively
- Understand the knowledge required for managing conflict effectively
- Understand the skills required for managing conflict effectively
- Understand the behaviours required for managing conflict effectively
Managing the Customer Experience Real unit · Chartered Management Institute
What you'll be able to do
- Understand the fundamental principles that underpin effective management of the customer experience.
- Understand how to map and analyse the customer journey within the specific context of an organisation.
- Effectively manage the customer experience to enhance customer satisfaction and loyalty.
- Monitor and measure the customer experience using appropriate metrics and feedback mechanisms.
Planning, Procuring and Managing Resources Real unit · Chartered Management Institute
What you'll be able to do
- Explain the importance of effective and efficient resource use in organisations
- Describe how to plan resources to meet organisational objectives
- Describe how to procure resources
- Describe how to monitor resource use in organisations
Principles of Delivering Coaching and Mentoring Real unit · Chartered Management Institute
What you'll be able to do
- Explain the role and purpose of coaching and mentoring within an organisation
- Describe the use of models and processes used in workplace coaching and mentoring
- Describe how to manage the delivery of effective coaching and mentoring
Principles of Developing a Skilled and Talented Workforce Real unit · Chartered Management Institute
What you'll be able to do
- Explain the benefits of developing a skilled and talented workforce
- Analyse the factors which influence workforce development
- Explain the scope of learning and development as part of a workforce development strategy
- Describe how to measure the impact of workforce development
Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success Real unit · Chartered Management Institute
What you'll be able to do
- Understand different approaches to developing individuals within teams
- Understand different approaches to managing individuals within teams
- Understand different approaches to leading individuals within teams
- Understand approaches to achieving a balance of skills within teams
- Understand approaches to achieving a balance of experience within teams
- Know techniques for leading individuals to achieve success
- Know techniques for leading teams to achieve success
Principles of Innovation Real unit · Chartered Management Institute
What you'll be able to do
- Explain the role of innovation within organisations
- Describe the process of managing innovation in an organisation
Principles of Leadership Real unit · Chartered Management Institute
What you'll be able to do
- Understand the practical application of leadership principles and practices within an organisational setting.
- Understand the characteristics, strengths, and weaknesses of different leadership styles.
- Understand the impact of leadership on organisational performance, culture, and employee engagement.
Principles of Management and Leadership in an Organisational Context Real unit · Chartered Management Institute
What you'll be able to do
- Analyse the factors which impact on an organisation’s internal environment
- Evaluate the factors which impact on an organisation’s external environment
- Evaluate the knowledge, skills and behaviours required to be effective in a management and leadership role
Principles of Marketing Products and Services Real unit · Chartered Management Institute
What you'll be able to do
- Understand the crucial role of marketing in supporting the achievement of overall organisational objectives and strategic goals.
- Understand the various factors within the organisation’s marketing environment that can significantly impact the marketing of a product or service, including market trends, competitor activities, and customer behaviour.
- Effectively market a product or service, utilising appropriate marketing strategies, techniques, and channels to reach the target audience and achieve desired outcomes.
Principles of Recruiting, Selecting and Retaining Talent Real unit · Chartered Management Institute
What you'll be able to do
- Understand the factors that impact on recruitment and selection processes
- Plan for recruitment and selection, including defining job roles and creating job descriptions
- Understand approaches to the recruitment of a diverse and talented workforce
- Understand approaches to the selection of a diverse and talented workforce
- Understand strategies for retaining talent within an organisation
Principles of managing and leading individuals and teams to achieve success Real unit · Chartered Management Institute
What you'll be able to do
- Understand different approaches to managing teams within an organisation
- Understand different approaches to leading teams within an organisation
- Achieve a balance of skills within teams to maximise performance
- Achieve a balance of experience within teams to maximise performance
- Know techniques for managing individuals to achieve success in their roles
- Know techniques for leading individuals to achieve success in their roles
- Know techniques for managing teams to achieve success in meeting objectives
- Know techniques for leading teams to achieve success in meeting objectives
Using Data and Information for Decision Making Real unit · Chartered Management Institute
What you'll be able to do
- Understand the use of data and information in decision making processes within an organisation
- Interpret data and information accurately to support effective decision making
- Present data and information clearly and concisely for use in decision making
Using Reflective Practice to Inform Personal and Professional Development Real unit · Chartered Management Institute
What you'll be able to do
- Understand the value of reflective practice in informing personal development
- Understand the value of reflective practice in informing professional development
- Apply reflective practice to inform personal development
- Apply reflective practice to inform professional development
Workforce Planning Real unit · Chartered Management Institute
What you'll be able to do
- Understand the rationale for workforce planning in relation to organisational objectives
- Understand the rationale for workforce planning in relation to strategic goals
- Understand the principles of effective workforce planning
- Understand the practices involved in effective workforce planning
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Assess Workforce Demand
- Standard
Assess Workforce Supply
- Standard
Contribute to preparing for workforce planning based on service needs
- Standard
Identify and evaluate forces for change that may impact on the workforce
- Standard
Identify the purpose and scope of a workforce plan based on service needs
- Standard
Identify, analyse and assess risk
- Standard
Manage Financial Resources
- Standard
Manage Risk
- Standard
Manage finance for your area of responsibility
- Standard
Manage the development and direction of work
- Standard
Manage, monitor and report risk
- Standard
Managing Finance
- Standard
Plan the workforce to achieve outcomes
- Standard
Raise awareness of risk management within an organisation
- Standard
Raise awareness of risk management within an organisation
- Standard
Use information for decision making
- Standard
Workforce Planning
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 6 records
- 1 record
- 2 records
- 1 record
- 1 record
Showing 6 roles, drawn from 675 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Quality Improvement Manager
This role can lead to positions such as VP of Global Operational Excellence or Chief Operations Officer, or into wider business strategy and transformation work.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by Chartered Management Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Conducting a Management ProjectCreating and Delivering Operational PlansForming Successful TeamsManaging ChangeManaging Equality, Diversity and InclusionManaging FinanceManaging PerformanceManaging Projects to Achieve Results
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Managing conflict” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Principles of Marketing Products and Services” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Conducting a Management Project” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Managing Finance” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Assess Workforce Demand
- Assess Workforce Supply
- Contribute to preparing for workforce planning based on service needs
- Identify and evaluate forces for change that may impact on the workforce
- Identify the purpose and scope of a workforce plan based on service needs
- Identify, analyse and assess risk
- Manage Financial Resources
- Manage Risk
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Conducting a Management Project, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will develop skills to plan, conduct, and evaluate a management project. The unit covers defining project objectives and scope, allocating resources, managing risks, implementing the project, and making recommendations based on outcomes.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CMI Level 5 Award in Management and Leadership
26 units in this credential, in the order it lists them, awarded by Chartered Management Institute.
- Conducting a Management Project
- Creating and Delivering Operational Plans
- Forming Successful Teams
- Managing Change
- Managing Equality, Diversity and Inclusion
- Managing Finance
and 20 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.