UK

United Kingdom · Operations · Senior (5-8 years)

Senior Distribution Specialist

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandSenior (5-8 years)
  • Direct reportsNo direct reports
  • Reports toDistribution Manager
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Senior Logistics Coordinator · Operations Specialist (Distribution) · Supply Chain Analyst (Distribution)

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

City & Guilds Level 3 Certificate in Logistics Operations City & Guilds Limited · Level 3 · covers 2 of 10 standards
ETCAL Level 3 NVQ Diploma in Engineering Technical Support ETC Awards Limited · Level 3 · covers 1 of 10 standards
EAL Level 3 Diploma in Advanced Manufacturing and Engineering - Technical Support Technician (Development Competence) Excellence, Achievement & Learning Limited · Level 3 · covers 1 of 10 standards
Pearson BTEC Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) Pearson Education Ltd · Level 3 · covers 1 of 10 standards
EAL Level 3 NVQ Extended Diploma in Engineering Technical Support Excellence, Achievement & Learning Limited · Level 3 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Introduction to Distribution Operations AIM Qualifications Entry 3 Certificate in Skills for Working in Transport and Logistics Industries
Make an effective contribution to a business in the logistics sector City & Guilds Level 3 Certificate in Logistics Operations
Supporting logistics operations in an engineering manufacturing environment ETCAL Level 3 NVQ Diploma in Engineering Technical Support

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
Systems Fluency seeing the whole picture
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Your Plan Illustration

Built for Senior Distribution Specialist

3 units that map to this job, from the qualifications that cover it.

  1. Introduction to Distribution Operations AIM Qualifications · covers 2 of 10 standards Entry Level
  2. Make an effective contribution to a business in the logistics sector City & Guilds Limited · covers 2 of 10 standards Level 3
  3. Supporting logistics operations in an engineering manufacturing environment ETC Awards Limited · covers 1 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Distribution Specialist?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Prompt Engineering & LLM Integration
  • Advanced Data Visualisation & Storytelling
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Distribution Specialist plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

A Senior Distribution Specialist keeps goods moving through a distribution process, from arrival to on-time despatch. You look for snags in daily logistics and work out how to fix them. You own key parts of the distribution process, making sure operations keep running even when problems come up.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

SAP EWM (Extended Warehouse Management) Advanced

Troubleshooting complex transaction failures (e.g., goods receipt issues, picking errors), training new users on specific modules, writing basic queries to extract data, and contributing to UAT for system upgrades. You'll know it inside out.

Blue Yonder TMS (Transportation Management System) Advanced

Building multi-stop routes, analysing carrier performance data within the system, configuring basic rating engine rules, and supporting the team with complex tendering issues. You'll be a power user.

Microsoft Excel (Power Query, Pivot Tables) Expert

Automating reporting with Power Query, building new interactive dashboards for operational insights, performing detailed root cause analysis on performance data, and creating ad-hoc models for 'what if' scenarios. You'll make Excel sing.

Power BI / Tableau Expert

Building new interactive dashboards from scratch, connecting to various data sources, and performing deep-dive analysis on distribution metrics to identify trends and opportunities. You'll turn raw data into actionable insights.

project44 / FourKites (Supply Chain Visibility) Advanced

Configuring notification rules for critical shipments, analysing platform data to identify chronic delays by lane or carrier, and working with carriers to improve their data compliance. You'll use it to proactively manage exceptions.

MS Teams / Outlook Advanced

Organising project channels for process improvement initiatives, creating process documentation (e.g., in a Teams Wiki), leading cross-functional problem-solving calls, and managing complex email communications with carriers and stakeholders.

Workday Adaptive Planning (or similar FP&A tool) Basic

Providing accurate data inputs for freight budget forecasting, understanding and analysing variance reports related to distribution costs, and helping to explain any significant deviations. You won't build the budget, but you'll feed it.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Daily Task Prioritisation Follows supervisor's prioritisation; escalates conflicts. Prioritises routine tasks independently; escalates urgent conflicts. Independently prioritises tasks within workstream; adjusts based on operational needs; consults manager on major shifts.
Problem Resolution (Operational) Identifies problem, informs supervisor, executes prescribed solution. Resolves common issues using established procedures; proposes solutions for minor variations. Diagnoses and resolves complex, non-routine operational problems; designs and implements preventative measures; consults manager on systemic issues.
Process Improvement Identifies potential issues, suggests to supervisor. Proposes minor process tweaks; drafts updated procedures for review. Designs, implements, and measures impact of process improvements within assigned workstreams; makes recommendations for broader changes to manager.
Carrier Selection/Routing Selects from pre-approved routing guide; escalates exceptions. Selects optimal carrier/mode based on cost/service for routine shipments; escalates non-standard requests. Optimises carrier/mode selection for complex shipments; identifies opportunities for cost savings/service improvement within existing contracts; recommends changes to routing guide.
Budgetary Spend (Operational) No authority; requests approval for all spend. Approves minor incidentals (e.g., small office supplies) up to £100; requests approval for larger expenses. Recommends spend up to £5K for operational tools or small projects; requires manager approval for anything above this threshold.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Freight Cost per Unit/Shipment
The average cost to ship one unit or one order.
Target · Achieve a 5% reduction quarter-on-quarter through mode optimisation and carrier selection.

If our average cost per shipment was £10.50 last quarter, you'd aim for £9.98 this quarter by, say, shifting more volume to LTL instead of FTL where appropriate, or finding better backhaul opportunities.

Carrier On-Time In-Full (OTIF) Performance
The percentage of shipments delivered on time and complete by our carriers.
Target · Improve OTIF for Tier 2 carriers from 88% to 92% within 6 months, and maintain >95% for Tier 1 carriers.

If a carrier delivered 88 out of 100 shipments on time and in full last month, you'll work with them to identify root causes and get that number closer to 92, maybe by improving their load planning or our documentation.

Inventory Accuracy at Shipping Point
How accurately our system reflects what's actually available to ship.
Target · Maintain >99.5% inventory accuracy for all outbound shipments, reducing discrepancies by 20% over 12 months.

Catching that the WMS says we have 100 units of product X, but the warehouse only has 98, before a customer order for 99 units comes in. Your analysis helps us prevent those 'ghost' inventory issues.

Process Improvement Initiative Completion
The number of identified process bottlenecks or inefficiencies that you've successfully resolved or significantly improved.
Target · Lead and complete at least 2 major process improvement projects per year, delivering measurable cost or service benefits.

Identifying that a specific type of international shipment consistently gets held up at customs due to missing paperwork, then designing and implementing a new checklist that reduces delays by 50%.

Problem Resolution Quality & Speed
How effectively and quickly you resolve complex operational issues, especially those escalated from junior team members.
  • You'll be the go-to person when a tricky shipment issue arises—think a multi-stop delivery gone wrong, or a carrier dispute. Evidence includes clear, concise communication during incidents, well-documented root cause analyses, and solutions that prevent recurrence. Managers will note your ability to de-escalate and provide practical next steps.
Mentorship & Knowledge Sharing
Your ability to guide and develop junior Distribution Specialists, sharing your experience and helping them grow.
  • Junior team members will seek your advice on complex tasks. You'll lead informal training sessions on new processes or system functionalities. Feedback from your manager and peers will highlight your willingness to teach and support others, helping them 'unstick' themselves from problems.
Cross-Functional Collaboration Effectiveness
How well you work with other teams (e.g., Customer Service, Inventory) to achieve shared goals and resolve inter-departmental issues.
  • You'll be invited to cross-functional meetings because people trust your input. You'll proactively reach out to other departments when you spot a potential issue that impacts them, rather than waiting for them to find it. Feedback from these teams will consistently praise your helpfulness and ability to get things done together.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex Puzzles

You'll get a real kick out of diagnosing why a particular lane is underperforming, or figuring out how to reconcile a tricky inventory discrepancy. The more layers to the problem, the more you'll enjoy peeling them back.

Successfully identifying that a recurring shipping delay was due to a specific carrier's route planning software conflicting with our dock scheduling system, and then finding a workaround.

Making a Tangible Impact

You're not just pushing papers; you're directly influencing our operational efficiency and costs. Seeing a process you improved actually save money or speed up deliveries will be genuinely satisfying.

Implementing a new carrier selection logic that reduces freight costs by £10K per quarter, and seeing that reflected in the budget reports.

Mentoring and Developing Others

You enjoy sharing your knowledge and helping junior colleagues navigate the complexities of distribution. Seeing someone you've mentored successfully tackle a problem they once struggled with will be a big win for you.

Guiding a new specialist through their first complex freight claim, helping them understand the nuances and successfully resolve it.

What frustrates people
  • The 4:55 PM 'Hot' Shipment: Being handed an urgent, must-go-today order from Sales minutes before the last carrier pickup, requiring you to drop everything and scramble, often for a customer who 'needs it yesterday.'
  • Carrier No-Shows: When a scheduled truck simply doesn't arrive, throwing the entire dock schedule and labour plan into chaos for the day, and then you're left scrambling to find an alternative.
  • System vs. Physical: The constant battle of reconciling what the WMS thinks is in a location versus what is actually on the shelf, often leading to frantic searches for 'ghost' inventory that just isn't there.
  • Sales Promises, Operations Delivers: Being held accountable for meeting an impossible delivery date that a salesperson promised a client without ever consulting the logistics team's actual capabilities or lead times. You'll be the one explaining why it can't happen.
  • The Blame Game: Automatically being blamed for a late delivery, only to spend hours proving through tracking data that the shipment was on time but the customer's receiving department delayed it. It's frustrating, but you'll get good at collecting evidence.
  • The Cost vs. Service Squeeze: Facing intense pressure from Finance to reduce freight spend while simultaneously facing pressure from Sales to improve delivery speed and reliability. It's a constant balancing act.
  • 'Minor' Data Entry Errors, Major Consequences: Discovering that a one-digit typo in a customs declaration has held up a £250,000 international shipment for a week. You'll see how small mistakes can have huge ripple effects.
What this role does not give you
  • A predictable, unchanging daily routine – expect curveballs.
  • Complete control over external factors like carrier performance or port delays.
  • A quiet, solitary work environment – you'll be collaborating and communicating constantly.

8Who you work with

This role directly impacts our operational efficiency, freight spend, and customer satisfaction. Your ability to spot issues and fix them before they become big problems helps us avoid costly chargebacks, improves our delivery reputation, and frees up our customer service team to focus on more complex issues. Honestly, you're a linchpin in making sure our products get to where they need to be, when they need to be there.

Inside the business
  • Warehouse Operations Team Leads
  • Customer Service Department
  • Inventory Planning Team
  • Finance (for freight cost analysis)
  • Sales Operations
Outside the business
  • Key Carrier Account Managers
  • 3PL (Third-Party Logistics) Providers
  • Technology Vendors (WMS/TMS support)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 5 years of hands-on experience in a distribution, logistics, or warehouse operations role, where you've actively managed operational processes.
  • Proven experience in identifying and implementing process improvements that led to measurable results (e.g., cost savings, service improvements).
  • Demonstrable experience with WMS and TMS systems, not just as a user, but understanding how they work and troubleshooting common issues.
  • Strong analytical skills, particularly with Excel (Power Query, Pivot Tables) and data visualisation tools like Power BI or Tableau.
  • Experience in informally guiding or mentoring junior team members, even if it wasn't a formal reporting line.
  • A solid understanding of freight modes, carrier operations, and inventory control principles.

10What to practise next

Where the job is going, and what to do about it starting this week.

WMS/TMS Advanced Configuration & Troubleshooting

As we rely more heavily on these systems, the ability to not just use them, but to understand their configuration, diagnose complex errors, and suggest improvements will be invaluable. You'll move beyond being a user to being a system 'whisperer'.

Warehouse layout and slotting optimisation rules · Transportation routing algorithms · Integration points and data flows (EDI/API) · User acceptance testing (UAT) methodologies

  • This week: Spend time with our IT/WMS support team to understand their common troubleshooting steps for system errors.
  • This month: Ask to be involved in any upcoming UAT for system upgrades. Pay close attention to the test scripts and defect logging.
  • Month 2: Take an online course or read documentation on advanced configuration options for our specific WMS/TMS.
  • Month 3: Propose a small configuration change or workflow improvement within the WMS/TMS that you believe will solve a recurring operational issue.

Quick win: Offer to lead a small training session for new users on a specific WMS/TMS module, forcing you to deepen your understanding of its functionality.

Basic Scripting for Automation (e.g., Python)

A lot of repetitive data manipulation or simple report generation can be automated with basic scripting. Learning a language like Python (even just the basics) will allow you to build small tools that save hours, making you incredibly efficient and valuable.

Data cleaning and transformation with pandas · Automating report generation · Interacting with APIs (basic) · Error handling and logging

  • This week: Start a free online Python course (e.g., Codecademy, DataCamp) focusing on data manipulation.
  • This month: Identify one small, repetitive task you do weekly that involves data (e.g., consolidating multiple Excel files) and try to automate it with a simple Python script.
  • Month 2: Learn how to connect Python to a database or an API to pull data directly, rather than relying on manual exports.
  • Month 3: Share your automated script with the team and show them how it works. You might inspire others!

Quick win: Automate a simple data formatting task in Excel using a Python script. It might take a bit of effort upfront, but the time saved will add up.

11Staying current once you are in

What people here do to keep up
  • Attending industry webinars and conferences focused on warehouse automation, last-mile delivery, or supply chain resilience.
  • Joining professional groups or online forums for logistics and supply chain professionals to share knowledge and learn from peers.
  • Taking online courses in advanced Excel, Power BI, or basic Python for data analysis and automation.
  • Reading industry publications and thought leadership pieces to stay ahead of emerging trends and technologies in distribution.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering & LLM Integration

Honestly, competitors are already using tools like ChatGPT and Claude to draft reports in 10 minutes that used to take 2 hours. Analysts who figure this out will outproduce their peers 3:1. It's about working smarter, not harder, and getting AI to do the grunt work.

  • Context windows and token limits
  • Temperature settings for different tasks
  • RAG (Retrieval Augmented Generation) architectures
  • Output validation and hallucination detection
  • Prompt chaining for complex analysis

Advanced Data Visualisation & Storytelling

It's not enough to just have data; you need to make it understandable and actionable for everyone from the warehouse manager to the CEO. The ability to tell a compelling story with data is becoming non-negotiable for influencing decisions and driving change.

  • Dashboard design best practices
  • Choosing the right chart type
  • Narrative flow in presentations
  • Interactive reporting techniques
  • Identifying key insights vs. just reporting numbers

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Inventory Management & Control
  • Lean Warehousing & Six Sigma Principles
  • Freight & Carrier Management
  • Demand & Supply Planning Integration (Understanding)
  • Logistics Network Modelling (Conceptual)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Distribution Specialist (L2)

    2-3 years

    Skills to master

    • Independently managing daily shipment planning, resolving common carrier and system issues, accurate data entry, and basic reporting. You'll need to be consistently reliable and proactive.

    You're ready to move on when

    • Consistently hitting individual performance targets (e.g., order processing accuracy, on-time shipment rate).
    • Proactively identifying and resolving routine operational issues without supervision.
    • Demonstrating a solid understanding of our WMS and TMS systems.
    • Taking initiative to learn new processes and help new team members.
  2. 2

    Logistics Coordinator (from another company)

    1-2 years (after joining us as a Specialist)

    Skills to master

    • Adapting to our specific systems and processes, building relationships with our carrier base, and demonstrating a proactive approach to problem-solving within our context. You'll need to prove your capabilities in our environment.

    You're ready to move on when

    • Successfully onboarding and quickly becoming proficient with our internal tools and workflows.
    • Bringing fresh perspectives and ideas from previous roles that can improve our operations.
    • Consistently delivering high-quality work and demonstrating a strong work ethic.
    • Earning the trust and respect of your peers and manager.

15Where this role leads

The long view: This work can lead to running a distribution facility as a manager, or to shaping a wider distribution network at director level.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Distribution Specialist is actually changing.

Where it leads

Roles this leads to

The record names a next step, but the catalogue has no page for it yet:

  • Lead Distribution Specialist / Logistics Supervisor (L4)
  • Supply Chain Analyst (Senior IC Track)

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Introduction to Distribution Operations, worked against Senior Distribution Specialist.

Introduction to Distribution Operations Entry Level

Applied to your work in Senior Distribution Specialist

The objective of this unit is to introduce learners to the distribution operations environment, enabling them to recognise key aspects such as main areas of activity, health and safety, and security measures. Learners will also be able to identify different roles within a distribution environment and describe their main responsibilities.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

Start my Senior Distribution Specialist plan, free
See Your Progress Grow Illustration
Senior Distribution Specialist
  • Inventory Management & Control
  • Lean Warehousing & Six Sigma Principles
  • Freight & Carrier Management
  • Demand & Supply Planning Integration (Understanding)
  • Logistics Network Modelling (Conceptual)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Distribution Specialist is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Lead Distribution Specialist / Logistics Supervisor (L4)

    3-5 years

    This is a step into formal team leadership, managing a small team of specialists or coordinators. You'll move from owning workstreams to owning people's performance and development.

    • WMS/TMS system administration (more advanced configuration, user access management).
    • Advanced analytics for team performance and resource optimisation.
    • Project management for larger operational initiatives.
    • Risk management specific to distribution operations.

  2. Supply Chain Analyst (Senior IC Track)

    3-5 years

    This is a specialist individual contributor (IC) path, focusing more on data, analytics, and strategic planning rather than people management. You'd become the go-to expert for complex analytical problems.

    • Advanced SQL for data extraction and manipulation.
    • Python or R for statistical analysis and automation.
    • Network optimisation software (e.g., Llamasoft, Coupa Supply Chain).
    • Demand forecasting methodologies and tools.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, some parts of distribution can be a bit of a grind. Imagine if you could offload the repetitive stuff, predict problems before they happen, and spend more time on the interesting, high-impact work. That's where AI comes in.

We're not talking about robots taking over your job, but smart tools that act like a super-efficient assistant. For a Senior Distribution Specialist, AI can dramatically cut down on manual planning, help you spot issues faster, and even draft those endless status updates, freeing you up to focus on strategic improvements and complex problem-solving. Honestly, it's a game-changer.

Automated Dispatch & Route Optimisation

Use an AI-powered TMS module to automatically tender loads to the optimal carrier based on cost, service, and capacity. It can even dynamically re-route shipments in real-time based on traffic and weather data, saving you from constant manual adjustments.

Predictive Delay Analysis

AI analyses historical and real-time data (weather, traffic, carrier performance, port congestion) to flag shipments that have a high probability of being delayed before it happens. This means you can proactively intervene, rather than react to a missed delivery.

Freight Audit & Rate Benchmarking

An AI tool can automatically audit carrier freight invoices against contracted rates, flagging discrepancies for your review. It can also continuously benchmark your rates against the market to identify negotiation opportunities, ensuring we're always getting the best deal without you having to manually check every line item.

AI-Assisted Stakeholder Communication

Use an AI assistant to draft routine status update emails to customers ('Your shipment ETA is now...') and internal teams. It can also summarise daily performance reports into concise bullet points for management, cutting down on repetitive writing tasks.

Common questions

Common questions

How do you become a Senior Distribution Specialist?

Common routes in include Distribution Specialist (2-3 years) and Logistics Coordinator (from another company) (1-2 years (after joining us as a Specialist)). Times vary with prior experience.

Where can a Senior Distribution Specialist progress to?

This role can lead on to Lead Distribution Specialist / Logistics Supervisor (3-5 years) and Supply Chain Analyst (Senior IC Track) (3-5 years), depending on the skills you build.

What new skills matter most for a Senior Distribution Specialist?

Increasingly, Prompt Engineering & LLM Integration and Advanced Data Visualisation & Storytelling. These are the skills our record of this role lists as growing.

Free tools

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Three free tools, no account needed. Each one ends with a role, a level and a way in.

Read the Zavmo manifesto to understand how you will be taught Meet your tutors

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17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in operations

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills used in this work carry across industries. Retail, e-commerce, manufacturing, pharmaceuticals and third-party logistics all need people who understand distribution. Any business that moves physical goods needs this kind of work done.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Senior Distribution Specialist plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.