The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Total Landed Cost Reduction
This is about the overall cost of getting products from origin to destination, including purchase price, freight, duties, and handling. We're looking for real, measurable savings.
Target · Achieve £2M-£5M in savings through network optimisation and carrier negotiation annually.Identifying a new intermodal route that saves £250K on a specific product line, or renegotiating a major carrier contract to save £1.5M over three years.
Perfect Order Percentage
This metric combines on-time delivery, in-full delivery, damage-free, and accurate documentation. It's the ultimate measure of logistics quality.
Target · Improve from 88% to 95% within 24 months.Achieving 94% Perfect Order in Q2, up from 90% in Q1, by implementing better carrier selection and improving warehouse picking accuracy.
Supply Chain Risk Mitigation
How well we handle the unexpected. This isn't just about avoiding problems, but having solid contingency plans and executing them when things go sideways.
Target · Successfully navigate 2-3 major disruptions (e.g., port strikes, geopolitical events, major carrier failures) per year with less than 5% impact on service levels or unplanned cost increases.When the Suez Canal was blocked, you quickly rerouted critical shipments via air freight for key customers, minimising delays to less than 3 days and keeping the cost impact below 4% of the affected freight value.
Logistics Technology ROI
When we invest in new WMS, TMS, or visibility platforms, we expect a return. You'll be accountable for making sure these investments pay off.
Target · Deliver positive ROI on new major logistics technology implementations (e.g., a new TMS) within 18-24 months of go-live.After implementing the new TMS, we saw a 7% reduction in freight spend and a 15% improvement in load consolidation, leading to a full ROI within 16 months.
Strategic Network Design & Optimisation
Are you constantly challenging the status quo? Are you proposing and executing changes that make our network fundamentally better, not just incrementally?
- Regularly presenting multi-year network strategies to the executive team
- successful implementation of new distribution models (e.g., direct-to-consumer, regional hubs)
- measurable improvements in network flexibility and scalability.
Team Leadership & Development
How well are you building and nurturing your team? Are your managers growing, and are they effectively leading their own people?
- High retention rates for your direct reports
- clear succession plans in place for key roles
- positive feedback from skip-level reports on mentorship and development opportunities
- a noticeable improvement in team morale and capability.
Cross-Functional Influence & Collaboration
Logistics touches everything. Can you get Sales, Production, and Finance on board with your plans, even when it means tough trade-offs?
- Being proactively consulted by other department heads on strategic initiatives
- successful resolution of complex inter-departmental issues without escalation
- positive feedback from peers on collaborative projects and joint initiatives.
Innovation & Digital Adoption
Are you bringing in new ideas and technologies? Are we staying ahead, or just keeping up?
- Successful pilot programmes for new logistics technologies (e.g., AI-driven forecasting, drone inventory)
- measurable improvements in data-driven decision making across the team
- a culture of continuous improvement and experimentation within logistics.