UK

United Kingdom · Learning and development · Entry Level (0-2 years)

Learning Coordinator

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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Where should we send it?

One email: what AI is changing in this job, the new skills it asks for, where it leads, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toLearning Programme Specialist
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as L&D Administrator · Training Coordinator · Learning Support Assistant

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

SFJ Awards Level 3 Certificate In Learning and Development SFJ Awards · Level 3 · covers 2 of 10 standards
Focus Awards Level 3 Diploma in Playwork (RQF) Focus Awards Limited · Level 3 · covers 2 of 10 standards
TQUK Level 3 Diploma in Specialist Support for Teaching and Learning in Schools (RQF) Training Qualifications UK Ltd · Level 3 · covers 1 of 10 standards
NOCN Level 3 Diploma in Healthcare Support NOCN · Level 3 · covers 1 of 10 standards
Highfield Level 3 Diploma in Adult Care (RQF) (England) Highfield Qualifications · Level 3 · covers 1 of 10 standards
City & Guilds Level 4 Diploma in Learning and Development City & Guilds Limited · Level 4 · covers 2 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Identify individual learning and development needs SFJ Awards Level 3 Certificate In Learning and Development
Provide learning opportunities for colleagues Focus Awards Level 3 Diploma in Playwork (RQF)
Support learning and development within own area of responsibility TQUK Level 3 Diploma in Specialist Support for Teaching and Learning in Schools (RQF)
Facilitate learning and development activities to meet individual needs and preferences NOCN Level 3 Diploma in Healthcare Support
Support individuals to access education, training or employment Highfield Level 3 Diploma in Adult Care (RQF) (England)

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Automation Fluency building AI into how work runs
Your Plan Illustration

Built for Learning Coordinator

5 units that map to this job, from the qualifications that cover it.

  1. Identify individual learning and development needs SFJ Awards · covers 2 of 10 standards Level 3
  2. Provide learning opportunities for colleagues Focus Awards Limited · covers 2 of 10 standards Level 3
  3. Support learning and development within own area of responsibility Training Qualifications UK Ltd · covers 1 of 10 standards Level 3
  4. Facilitate learning and development activities to meet individual needs and preferences NOCN · covers 1 of 10 standards Level 3
  5. Support individuals to access education, training or employment Highfield Qualifications · covers 1 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Learning Coordinator?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skill this role is being asked for

  • Digital Literacy & Automation Mindset
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Learning Coordinator plan as you set up, starting with the free Automation Fluency module. No card.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

A learning coordinator organises the practical side of training programmes, from booking rooms to preparing course materials.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Learning Management System (LMS) - e.g., Cornerstone OnDemand, Docebo, Workday Learning Intermediate

You'll be managing course catalogues, enrolling users, running standard attendance reports, and troubleshooting basic learner issues like login problems or course access.

Authoring Tools - e.g., Articulate 360 (Storyline, Rise), Adobe Captivate Basic

You might make minor text edits to existing eLearning modules, publish pre-built templates, and perform quality assurance checks before a course goes live.

Project & Collaboration Suite - e.g., Asana, Monday.com, MS Teams, Miro Intermediate

You'll be managing your personal tasks, updating project boards with your progress, collaborating on shared documents, and participating in virtual meetings.

Analytics & Visualization Tools - e.g., Tableau, Power BI Basic

You'll view pre-built dashboards to check programme attendance or completion rates, export raw data (usually to Excel), and create simple charts for weekly status reports.

Survey & Feedback Tools - e.g., Qualtrics, SurveyMonkey Intermediate

You'll deploy existing survey templates ('happy sheets'), collate responses, and create basic summary reports on learner feedback.

Learning Experience Platform (LXP) - e.g., Degreed, LinkedIn Learning Hub Basic

You'll help curate content into existing learning pathways, promote featured content, and assist users with platform navigation and finding resources.

HR Information System (HRIS) - e.g., Workday HCM, SAP SuccessFactors Basic

You'll look up employee data, verify job roles, and check manager hierarchies to ensure people are eligible for specific learning programmes.

Microsoft Office Suite / Google Workspace Advanced

You'll be using Outlook/Gmail for all your communications, Word/Docs for programme guides, Excel/Sheets for tracking data, and PowerPoint/Slides for presentation support.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Programme Scheduling & Room Bookings Propose options based on availability; manager approves final decision. Independently book routine sessions; consult manager for high-stakes or complex scheduling conflicts. Define scheduling policy and allocate resources across multiple programmes.
Learner Communication Content Draft emails and messages using approved templates; manager reviews and approves before sending. Adapt existing templates for specific programme needs; manager reviews for new programme launches. Define communication strategy and key messaging for major initiatives.
LMS System Configuration Perform basic tasks like user enrollment and course assignment; escalate any configuration changes or complex issues. Configure learning paths and custom reports within established guidelines; consult on system integrations. Lead LMS vendor selection and define the enterprise learning tech ecosystem strategy.
Budget Allocation (e.g., catering, materials) Gather quotes and provide cost estimates; manager approves all spending. Approve routine programme expenses up to £500; consult manager for larger items. Manage programme budget up to £250K with full authority within approved limits.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Session Fill Rate
The percentage of available places filled for scheduled virtual or in-person training sessions.
Target · 98%+

If we schedule a VILT session for 20 people, you'll make sure at least 19 turn up, by sending reminders and managing the waitlist properly.

Learner Satisfaction (Level 1 Kirkpatrick)
Average score from 'happy sheet' surveys, measuring how learners felt about the session's organisation and logistics.
Target · 4.5/5.0 average

After a new hire induction, learners rate the organisation, venue, and materials. You'll aim for consistently high scores here.

Learner Support Ticket Resolution
Percentage of learner queries (e.g., LMS login issues, pre-work access) resolved within a specific timeframe.
Target · 95% within 24 hours

Someone can't log into the LMS for their course. You'll get them sorted within a day, so they don't miss out.

Logistics & Communication Error Rate
The number of errors in programme logistics (e.g., wrong room booking, incorrect calendar invite, missing materials) or learner communications.
Target · <2% error rate

Out of 50 calendar invites sent for a programme, you'll have no more than one that needs correcting due to your error.

Material Readiness
Percentage of programmes where all physical and digital materials are prepared, checked, and available on time.
Target · 100%

For every workshop, the handouts are printed, the projector works, and the online resources are linked and ready before the session starts.

Proactive Problem-Solving
Identifying potential issues before they become actual problems and taking steps to prevent them.
  • You'll spot a double-booking conflict in the calendar a week ahead and sort it out. You'll notice a key document is missing from the shared drive and upload it without being asked. Your manager won't have to remind you about recurring tasks because you're already on it.
Clear & Helpful Communication
Providing learners and colleagues with all necessary information in an easy-to-understand and timely manner.
  • Learners rarely ask follow-up questions about logistics because your emails are so clear. Colleagues find your updates concise and accurate. You'll explain LMS issues in simple terms, not tech jargon, so people actually understand what to do.
Reliability & Follow-Through
Consistently delivering on commitments and ensuring tasks are completed to a high standard.
  • If you say you'll do something, it gets done. Deadlines are met. You're the person others trust to handle the details because you always follow through, even on the boring bits. Your manager won't need to chase you for updates
  • you'll provide them.
Positive Learner Experience
Contributing to a smooth, welcoming, and supportive experience for all learners.
  • Learners often mention your helpfulness in feedback. You're known for being approachable and patient when people have questions or issues. The overall 'feel' of our programmes is professional and organised, thanks to your efforts.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Helping Others Learn and Grow

You'll get a real kick out of seeing a smooth training session unfold, knowing you made it happen. When a learner thanks you for helping them with an LMS issue, that's your fuel. You enjoy being the person who makes things easier for others.

Receiving an email from a new starter saying how much they appreciated your clear instructions for their induction programme.

Structured and Organised Work

You thrive on clear processes, checklists, and making sure every 'i' is dotted and 't' is crossed. The satisfaction of a perfectly organised calendar or a fully stocked training room is genuinely motivating for you.

Successfully managing the logistics for a complex, multi-day workshop, with every detail accounted for and no last-minute scrambling.

Being Part of a Supportive Team

You enjoy working alongside others, contributing to a shared goal, and learning from experienced colleagues. The camaraderie of the L&D team and the feeling of collective achievement are important to you.

Collaborating with a Programme Specialist to prepare for a big launch, feeling like your contributions are valued and necessary.

What frustrates people
  • Dealing with a clunky, outdated Learning Management System that fights you every step of the way.
  • Chasing busy Subject Matter Experts for basic information or approvals.
  • Getting last-minute requests that completely mess up your carefully planned schedule.
  • Being asked to 'fix' a problem with training when the real issue is something else entirely (like poor management or a broken process).
  • The sheer volume of small, fiddly administrative tasks that never seem to end.
What this role does not give you
  • High-level strategic decision-making or budget control.
  • Significant instructional design or content creation from scratch.
  • Direct management of a team (at this level).
  • A quiet, uninterrupted work environment (expect lots of comms and requests).

8Who you work with

You're the glue that holds our learning programmes together. Your work directly ensures that our employees get the training they need, when they need it, without administrative headaches. This frees up more senior L&D folk to focus on designing brilliant content, rather than chasing room bookings. If you nail this, it means better learning experiences for everyone, which ultimately helps our people do their jobs better and our business run more smoothly.

Inside the business
  • Learners (our employees)
  • Subject Matter Experts (SMEs)
  • L&D Programme Managers and Trainers
  • HR Business Partners
  • IT Support Team
Outside the business
  • Training Venue Providers
  • Catering Suppliers
  • External Training Vendors (for basic logistics)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • A solid grasp of general office software (Microsoft Office or Google Workspace).
  • Excellent organisational skills – you'll need to be naturally tidy and methodical.
  • A genuine customer service mindset – you're here to help our learners and colleagues.
  • Strong written and verbal communication skills.
  • The ability to learn new software and processes quickly.
  • A proactive attitude; if you see something that needs doing, you'll get on with it.

10What to practise next

Where the job is going, and what to do about it starting this week.

Basic Data Storytelling

Everyone in L&D, even at entry level, needs to be able to communicate the impact of our programmes. It's not enough to just say '20 people attended'; you'll need to start explaining what that attendance means, even in simple terms.

Identifying Trends · Simple Visualisation · Contextualising Data

  • This month: When you pull a report, try to write a one-sentence summary of the main takeaway before sharing it.
  • Next 3 months: Practice creating simple charts in Excel or Power BI to visualise your data (e.g., attendance over time).
  • Next 6 months: Ask your manager or a Programme Specialist how they use data to make decisions, and try to apply that thinking to your own reports.

Quick win: Whenever you present numbers, add a quick, plain-English sentence explaining what they mean. For example, 'Our satisfaction score was 4.6, which is great, but we saw a dip in the afternoon session feedback, suggesting fatigue.'

11Staying current once you are in

What people here do to keep up
  • Take online courses in L&D basics (e.g., 'Introduction to Learning & Development' on LinkedIn Learning or Coursera).
  • Shadow experienced L&D professionals to see how they manage programmes and interact with stakeholders.
  • Attend free webinars or industry events (virtual or in-person) to keep up with L&D trends.
  • Read L&D blogs and articles to build your knowledge of the sector.
  • Actively seek feedback on your work and look for opportunities to take on new, slightly more challenging tasks.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Literacy & Automation Mindset

More and more tools are becoming available to automate repetitive tasks. If you can use these effectively, you'll save yourself time and make our L&D operations even more efficient. It's about working smarter, not just harder.

  • Workflow Automation Basics
  • No-Code/Low-Code Tools
  • AI-Assisted Task Management

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Instructional Design Models (ADDIE)
  • Learning Evaluation (Kirkpatrick Level 1)
  • Adult Learning Theory (Andragogy - Knowles)
  • Change Management (Prosci's ADKAR® Model)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Administrative Assistant / Office Manager

    1-3 years

    Skills to master

    • Organisation, scheduling, communication, basic IT troubleshooting, stakeholder support.

    You're ready to move on when

    • You're known for being incredibly organised and reliable.
    • You've successfully managed complex calendars or event logistics.
    • You're the person everyone goes to when they need something sorted out efficiently.
  2. 2

    Customer Service Representative

    1-2 years

    Skills to master

    • Problem-solving, empathetic communication, handling enquiries, managing expectations, using CRM systems.

    You're ready to move on when

    • You're great at dealing with frustrated customers calmly and effectively.
    • You can explain complex information in a simple, helpful way.
    • You consistently receive positive feedback for your support and helpfulness.
  3. 3

    Recent Graduate (Any Discipline)

    0-1 year

    Skills to master

    • Academic rigour, research skills, project work, adapting to a professional environment, eagerness to learn.

    You're ready to move on when

    • You've completed relevant internships or volunteer work showing organisational skills.
    • You're a quick learner and keen to apply theoretical knowledge in a practical setting.
    • You've got a strong work ethic and a genuine interest in people development.

15Where this role leads

The long view: This work builds a foundation in how learning programmes run day to day. It can lead to roles such as learning programme manager or L&D project manager.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Learning Coordinator is actually changing.

Where it leads

Roles this leads to

Also named as a next step, with no page in the catalogue yet:

  • L&D Systems Administrator

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Identify individual learning and development needs, worked against Learning Coordinator.

Identify individual learning and development needs Level 3

Applied to your work in Learning Coordinator

The objective of this unit is to enable learners to understand and apply the principles of learning needs analysis for individuals. Learners will be able to conduct a learning needs analysis, analyse the findings, and agree on individual learning and development needs with relevant parties, ensuring effective communication throughout the process.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Learning Coordinator
  • Instructional Design Models (ADDIE)
  • Learning Evaluation (Kirkpatrick Level 1)
  • Adult Learning Theory (Andragogy - Knowles)
  • Change Management (Prosci's ADKAR® Model)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Learning Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Learning Programme Specialist (Level 2)

    2-3 years in the Coordinator role

    You'll move from supporting multiple programmes to owning one or two established programmes end-to-end, with less direct supervision.

    • Basic content curation and adaptation (not creating from scratch, but tailoring existing materials).
    • Deeper LMS configuration (building learning paths, custom reports).
    • Basic data analysis for programme effectiveness (moving beyond 'happy sheets').

  2. L&D Systems Administrator

    2-4 years in the Coordinator role

    This is a more technical, specialist path. You'd become the go-to expert for our learning technology, focusing less on programme content and more on system optimisation.

    • Expert-level LMS configuration and administration.
    • Data governance and security for learning platforms.
    • Basic scripting or API knowledge for system integrations.
    • Reporting automation and dashboard creation.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a lot of L&D work, especially at the coordinator level, involves repetitive admin tasks. But here's the thing: AI isn't just for data scientists anymore. It's becoming a seriously handy assistant for anyone who wants to get more done, faster.

Imagine cutting down the time you spend on tedious tasks, freeing you up to focus on more interesting parts of the job or even just getting home a bit earlier. We're actively exploring and encouraging the use of AI tools to make everyone's life easier, including yours. You won't be expected to be an AI expert, but you'll certainly be encouraged to use these smart tools to streamline your day.

Automated Learner Support & Comms

Use an AI chatbot, integrated with our LMS, to instantly answer 70% of common learner questions. Think 'When is the pre-work due?' or 'How do I reset my password?' This means fewer interruptions for you and quicker answers for our learners. It's about automating the high-volume, low-value stuff.

AI-Assisted Content Curation

Need to pull together a list of articles or videos for pre-reading? Use generative AI to quickly scan, summarise, and find the top resources on a new topic (e.g., 'hybrid working best practices'). This can turn hours of research into minutes, giving you a strong starting point for any new module's resources.

Smart Feedback Analysis

After a programme, you'll collect lots of open-ended feedback. AI tools can help you quickly read through all those comments, identify key themes, spot common frustrations, and even gauge overall sentiment. This means you can quickly see what worked and what didn't, without manually sifting through hundreds of responses.

Automated Scheduling & Logistics

AI-powered tools can help you find optimal times for meetings and training sessions, considering everyone's calendars and time zones. They can also automate sending out reminders, follow-ups, and even basic venue checks. Less manual calendar juggling, more smooth operations.

Common questions

Common questions

How do you become a Learning Coordinator?

Common routes in include Administrative Assistant / Office Manager (1-3 years), Customer Service Representative (1-2 years) and Recent Graduate (Any Discipline) (0-1 year). Times vary with prior experience.

Where can a Learning Coordinator progress to?

This role can lead on to Learning Programme Specialist (2-3 years in the Coordinator role) and L&D Systems Administrator (2-4 years in the Coordinator role), depending on the skills you build.

What new skills matter most for a Learning Coordinator?

Increasingly, Digital Literacy & Automation Mindset. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

Read the Zavmo manifesto to understand how you will be taught Meet your tutors

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17Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in learning and development

Stay in the field you know and move sideways rather than up.
If you leave this industry

The organisation, communication and project support skills involved transfer well to other settings. They can lead to project coordination roles in other departments, event management, or administrative roles in different industries.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Automation Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.