Highfield Qualifications · RQF Level 3

Highfield Level 3 Diploma in Adult Care (RQF) (England)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 3
  • Total credits58
  • Guided learning389 hours
  • Units in this qualification150

Awarded by Highfield Qualifications · on the Ofqual register

Start here

See how this course maps onto your role

Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.

Check my fluency, free

About 5 minutes · No card · Nothing to commit to

What you’ll learn

What each unit actually teaches you to do

This qualification supports a role in the workplace and also supports delivery of the Lead Adult Care Worker Level 3 Apprenticeship Standard. Learn More

These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Administer medication to individuals and monitor the effectsReal unit · Highfield Qualifications
You'll gain knowledge of legislation, policies, and procedures relevant to medication administration in care settings. The unit covers common medication types, their uses, preparation, administration techniques, and monitoring of effects to ensure safe practice.

What you'll be able to do

  • Understand the relevant legislation, policies, and procedures that govern the administration of medication in a care setting.
  • Know about common types of medication, their intended uses, and potential side effects.
  • Understand the correct procedures and techniques for the safe and accurate administration of medication.
  • Prepare effectively for the administration of medication, including verifying prescriptions and preparing the environment.
  • Administer medication to individuals according to prescribed instructions and monitor for any adverse effects or changes in condition.
Assess the needs of carers and familiesReal unit · Highfield Qualifications
It teaches you to appreciate the contribution of families and carers in care provision. You'll develop communication skills to engage with carers, assess their needs, and contribute to planning support tailored to families and carers.

What you'll be able to do

  • Understand the contribution that families and carers make in caring for individuals, recognising their roles and responsibilities.
  • Engage with families and carers who are providing care, establishing effective communication and building positive relationships.
  • Assess the needs of families and carers, considering their physical, emotional, and practical requirements.
  • Identify a plan to support families and carers, outlining specific actions and resources to meet their identified needs.
Assist with the transfer of individuals, who misuse substances, between agencies and services.Real unit · Highfield Qualifications
This unit equips learners with knowledge of legislation and organisational policies affecting the transfer of individuals who misuse substances between agencies and services. You'll apply procedures correctly while respecting individuals' rights and ensuring safe transfer processes.

What you'll be able to do

  • Understand how relevant legislation impacts on the transfer of individuals between agencies and services for substance misuse
  • Understand how organisational policies impact on the transfer of individuals between agencies and services for substance misuse
  • Apply agency and service procedures correctly in preparing people for transfer from one service to another
  • Apply agency and service procedures correctly in supervising people during transfer from one service to another
  • Respect the rights of the individual during the transfer process
  • Value diversity when assisting with the transfer of individuals between agencies and services
  • Use communication skills effectively in working with individuals during the transfer process
  • Use communication skills effectively in working with the agencies and services to which individuals are being transferred
Care Worker Responsibilities and Ways of WorkingReal unit · Highfield Qualifications
This unit covers agreed ways of working and responsibilities within care settings. You'll understand the importance of effective communication, working relationships, and partnership working while adhering to organisational policies and procedures.

What you'll be able to do

  • Understand agreed ways of working within a care setting, including policies, procedures, and protocols.
  • Understand the importance of effective working relationships in care settings, including communication, collaboration, and respect.
  • Work in ways that are agreed with the employer, adhering to organisational policies and procedures.
  • Work in partnership with others, including colleagues, other professionals, and the individuals being supported.
Carry out comprehensive substance misuse assessmentReal unit · Highfield Qualifications
You'll gain a comprehensive understanding of substance misuse, including signs, implications, and available services. The unit covers preparing for and conducting comprehensive substance misuse assessments, identifying risks, and gathering relevant information to inform interventions.

What you'll be able to do

  • Understand the signs and implications of a range of substance misuse related problems, including physical, psychological, and social consequences.
  • Understand the range of substance misuse services and interventions available, including harm reduction strategies, treatment options, and support networks.
  • Prepare for a comprehensive substance misuse assessment by gathering relevant information and ensuring a suitable environment.
  • Assess possible risks to the individual associated with their substance misuse, including risks to themselves and others.
  • Assess individuals’ substance misuse and related problems, using appropriate assessment tools and techniques to gather information about their substance use history, patterns, and consequences.
  • Follow up the assessment process by documenting findings, developing care plans, and making referrals to appropriate services.
Carry out initial assessments to identify and prioritise the needs of substance misusers.Real unit · Highfield Qualifications
You'll understand the effects of various substances and evaluate individual substance misuse patterns. This unit covers assessing needs, prioritising interventions, and making referrals to specialist substance misuse services.

What you'll be able to do

  • Understand the range of different substances that may be misused and their potential effects on individuals.
  • Evaluate individuals’ substance misuse patterns and their understanding of available substance misuse services.
  • Assess individuals’ needs related to substance misuse and identify appropriate interventions.
  • Make referrals to specialist substance misuse services to ensure individuals receive appropriate support.
Causes and Spread of InfectionReal unit · Highfield Qualifications
This unit provides knowledge of the causes of infection, including bacteria, viruses, fungi, and parasites, and explains their characteristics. You'll also understand the various transmission routes of infection and measures to prevent spread within care settings.

What you'll be able to do

  • Explain the various causes of infection, including bacteria, viruses, fungi, and parasites.
  • Describe the different routes of transmission of infection, such as direct contact, airborne transmission, and droplet transmission.
Cleaning, Decontamination and Waste ManagementReal unit · Highfield Qualifications
This unit focuses on maintaining a clean environment in care settings, detailing decontamination principles and procedures. You'll understand the importance of effective waste management to prevent infection spread.

What you'll be able to do

  • Understand how to maintain a clean environment in a care setting.
  • Understand the principles and steps of the decontamination process.
  • Understand the importance of good waste management practice.
Continuing Professional Development (CPD) in Care SettingsReal unit · Highfield Qualifications
You'll understand the knowledge, skills, and behaviours required for competence in their care roles and demonstrate commitment to ongoing professional development. The unit emphasises reflective practice and leadership behaviours to improve ways of working.

What you'll be able to do

  • Know what knowledge, skills and behaviours are required to demonstrate competence in own work role
  • Demonstrate a proactive and ongoing commitment to own professional development, seeking opportunities for learning and growth
  • Understand the value of reflective practice as a tool for self-assessment and continuous improvement
  • Use reflective practice techniques to critically analyse own performance and identify areas for improvement in ways of working
  • Develop and demonstrate leadership behaviours within own role, inspiring and motivating others to achieve excellence in care
Contribute to effective team working in health and social care settingsReal unit · Highfield Qualifications
This unit provides learners with an understanding of team theories and principles underpinning effective teamwork in health and social care. You'll learn to contribute to team working, support members, and review team performance.

What you'll be able to do

  • Understand different theories relating to teams and team working.
  • Understand the principles that underpin effective teamwork in health and social care settings.
  • Work effectively as part of a team in a health and social care setting.
  • Support individual team members to contribute effectively to the team.
  • Review the work of the team to identify areas for improvement and development.
Contribute to raising awareness of health issuesReal unit · Highfield Qualifications
You'll understand factors affecting health awareness-raising activities and develop skills to assist in planning, implementing, and evaluating such activities to promote health issues within communities.

What you'll be able to do

  • Understand the factors that affect awareness-raising activities about health issues.
  • Recognise the need for raising awareness of health issues in specific situations.
  • Assist in the planning of activities designed to raise awareness of health issues.
  • Contribute to the implementation of activities for raising awareness of health issues.
  • Review the effectiveness of activities implemented to raise awareness of health issues.
Coordination of Activity Provision in Social CareReal unit · Highfield Qualifications
It teaches you to understand the coordination of activity provision in social care settings. You'll learn to involve others, manage budgets, select venues, and monitor and evaluate activities to enhance individual engagement and well-being.

What you'll be able to do

  • Understand the process of activity coordination.
  • Involve others in activity provision.
  • Budget for activity provision.
  • Select venues for activities.
  • Understand how to monitor and evaluate activity provision.
Develop and sustain effective working relationships with staff in other agenciesReal unit · Highfield Qualifications
You'll understand the importance of inter-agency collabouration and partnership working. This unit covers developing and sustaining effective working relationships with staff in other agencies to provide holistic support.

What you'll be able to do

  • Understand the context of working in partnership with other agencies and the importance of inter-agency collaboration.
  • Develop effective working relationships with staff in other agencies through clear communication and mutual respect.
  • Sustain effective working relationships with staff in other agencies by maintaining open communication and addressing any challenges proactively.
Develop professional supervision practice in health and social care settingsReal unit · Highfield Qualifications
You'll understand the purpose and principles of professional supervision in health and social care. The unit covers preparing for supervision, providing feedback, supporting performance management, and maintaining standards of practice.

What you'll be able to do

  • Understand the purpose of professional supervision in health and social care settings.
  • Understand how the principles of professional supervision can be used to inform performance management in health and social care settings.
  • Undertake the preparation for professional supervision with supervisees in health and social care settings.
  • Provide professional supervision in health and social care settings.
  • Manage conflict situations during professional supervision in health and social care settings.
  • Evaluate own practice when conducting professional supervision in health and social care settings.
Diabetes AwarenessReal unit · Highfield Qualifications
You'll gain a comprehensive understanding of diabetes, including types, causes, symptoms, and long-term implications. The unit also covers implementing a person-centred approach and understanding nutritional and lifestyle factors in diabetes care.

What you'll be able to do

  • Understand diabetes, including its causes, symptoms, and potential long-term implications for individuals' health and wellbeing.
  • Know the most common types of diabetes, such as Type 1, Type 2, and gestational diabetes, and understand their distinct causes and risk factors.
  • Understand how to implement a person-centred approach when supporting individuals with diabetes, ensuring their individual needs and preferences are respected.
  • Understand the nutritional needs of individuals with diabetes, including the importance of balanced meals, carbohydrate counting, and managing blood sugar levels through diet.
  • Understand factors relating to an individual's experience of diabetes, such as the emotional, social, and psychological impact of the condition.
  • Understand the importance of monitoring diabetes through regular blood glucose testing, HbA1c checks, and other relevant health indicators.
  • Understand the links between diabetes and other conditions, such as cardiovascular disease, kidney disease, and nerve damage, and how these can be managed.
Effective Handling of Information in Care SettingsReal unit · Highfield Qualifications
You'll understand legal and organisational requirements for handling information in care settings. The unit covers confidentiality, consequences of mishandling information, and practical skills for storing, sharing, and recording information appropriately.

What you'll be able to do

  • Understand requirements for handling information in care settings.
  • Implement good practice in handling information.
Enable individuals to develop strategies to manage their behaviourReal unit · Highfield Qualifications
It teaches you to understand legislation, policies, and factors influencing behaviour. You'll work with individuals to recognise the impact of their behaviour on others and support the development of personalised behaviour management strategies.

What you'll be able to do

  • Understand relevant legislation, policies, and best practice in relation to supporting individuals to manage their behaviour
  • Understand the various factors that can influence an individual's behaviour, including triggers and underlying causes
  • Work with individuals to recognise and understand the impact of their behaviour on others
  • Support individuals to develop strategies for managing their behavioural responses in different situations
  • Evaluate and review the effectiveness of strategies for managing behavioural responses, making adjustments as necessary
Enable individuals to negotiate environmentsReal unit · Highfield Qualifications
You'll understand factors impacting an individual's ability to negotiate environments, including mobility, sensory, and cognitive impairments. The unit develops skills to prepare, support, evaluate, and revise assistance to enable effective navigation of surroundings.

What you'll be able to do

  • Understand the physical factors that may impact on an individual being able to negotiate their environments, including mobility impairments, sensory impairments and cognitive impairments
  • Understand the psychological factors that may impact on an individual being able to negotiate their environments, including anxiety, fear and low self-esteem
  • Understand the social and environmental factors that may impact on an individual being able to negotiate their environments, including accessibility, safety and social support
  • Prepare to support an individual to negotiate an environment by assessing their needs and preferences
  • Prepare to support an individual to negotiate an environment by identifying potential hazards and barriers
  • Prepare to support an individual to negotiate an environment by developing a plan of support
  • Support the individual to negotiate an environment, providing encouragement and assistance as needed
  • Support the individual to negotiate an environment, promoting their independence and autonomy
  • Support the individual to negotiate an environment, ensuring their safety and well-being
  • Evaluate the support provided to an individual to negotiate an environment, gathering feedback from the individual and other relevant parties
  • Revise the support provided to an individual to negotiate an environment, based on the evaluation and changing needs
Enable rights and choices of individuals with dementia whilst minimising risksReal unit · Highfield Qualifications
This unit covers key legislation and agreed ways of working that support the rights and choices of individuals with dementia while minimising risks. You'll learn to maximise these rights, involve carers and others, and understand legal responsibilities in care practice.

What you'll be able to do

  • Understand key legislation that supports the fulfilment of rights and choices of individuals with dementia while minimising risk of harm
  • Understand agreed ways of working that support the fulfilment of rights and choices of individuals with dementia while minimising risk of harm
  • Maximise the rights and choices of individuals with dementia
  • Involve carers and others in supporting individuals with dementia
  • Maintain the privacy, dignity and respect of individuals with dementia whilst promoting rights and choices
Encourage learning and developmentReal unit · Highfield Qualifications
This unit provides knowledge of learning principles, including different learning styles and theories. You'll support individuals' learning and development by selecting appropriate resources and evaluating progress to inform future learning strategies.

What you'll be able to do

  • Understand the principles of learning and development, including different learning styles and theories.
  • Support individuals' learning and development by providing appropriate resources and guidance.
  • Evaluate individuals’ learning and development to identify areas of progress and areas for further development.
End of life and dementia careReal unit · Highfield Qualifications
You'll understand the specific needs and preferences of individuals with dementia at the end of life. The unit covers managing pain and distress, respecting individual preferences, and supporting carers, enabling learners to provide compassionate end-of-life care.

What you'll be able to do

  • Understand considerations for individuals with dementia at end of life, including their specific needs and preferences
  • Understand how to support individuals with dementia affected by pain and distress at end of life, using appropriate techniques and interventions
  • Understand how to support carers of individuals with dementia at end of life, providing them with information, emotional support, and practical assistance
Equality, diversity and inclusion in dementia care practiceReal unit · Highfield Qualifications
It teaches you to understand the unique experiences of individuals with dementia and the importance of diversity, equality, and inclusion in dementia care. You'll learn to provide person-centred, inclusive support and promote diversity.

What you'll be able to do

  • Understand that each individual’s experience of dementia is unique.
  • Understand the importance of diversity, equality and inclusion in dementia care and support.
  • Work in a person-centred manner to ensure inclusivity of the individual with dementia.
  • Work with others to encourage support for diversity and equality.
Essential Digital Skills for Working in CareReal unit · Highfield Qualifications
This unit provides learners with essential digital skills for care settings, including the use of digital devices and systems to support individuals, manage information securely, communicate, collabourate, and engage in continuous learning.

What you'll be able to do

  • Understand how to use digital devices and systems in care settings.
  • Understand how to handle information digitally within care settings.
  • Understand how to use digital devices and systems to support individuals accessing care.
  • Understand how to use digital devices and systems to monitor individuals accessing care and support.
  • Understand how to communicate using digital devices in care settings.
  • Understand how to collaborate using digital devices in care settings.
  • Understand how to learn using digital devices in care settings.
  • Understand how to maintain own online safety.
  • Understand how to support individuals to be safe online.
  • Understand how to support others to be safe online.
  • Understand how to be responsible online.
Facilitate learning and development activities to meet individual needs and preferencesReal unit · Highfield Qualifications
This unit equips learners to facilitate learning and development activities tailored to individual needs and preferences. You'll identify, plan, prepare for, and deliver activities that promote independence and enhance quality of life.

What you'll be able to do

  • Understand the role of learning and development activities in meeting individual needs, promoting independence, and enhancing quality of life.
  • Identify learning and development activities that are tailored to meet individual needs and preferences, taking into account their abilities, interests, and goals.
  • Plan learning and development activities in collaboration with individuals, ensuring their active participation and ownership of the learning process.
  • Prepare for learning and development activities, gathering necessary resources, creating a supportive environment, and addressing any potential barriers.
  • Facilitate learning and development activities with individuals, using effective communication and teaching strategies to promote engagement and understanding.
  • Evaluate and review learning and development activities, assessing their effectiveness in meeting individual needs and identifying areas for improvement.
Facilitate person centred assessment, planning, implementation and reviewReal unit · Highfield Qualifications
It teaches you to facilitate person-centred assessment, care planning, implementation, monitoring, and review. You'll understand relevant legal and ethical frameworks and the importance of involving individuals in all aspects of their care.

What you'll be able to do

  • Understand the principles underpinning person-centred assessment and care planning.
  • Facilitate person-centred assessment processes.
  • Contribute to the planning of care or support, ensuring it is person-centred.
  • Support the implementation of care plans effectively.
  • Monitor care plans to ensure they are meeting the individual's needs.
  • Facilitate a review of care plans and their implementation, involving the individual and relevant others.
Facilitate the development of effective group practice in health and social care or children and young people’s settingsReal unit · Highfield Qualifications
It teaches you to understand group development and dynamics within health, social care, or children and young people’s settings. You'll learn to create a supportive climate, facilitate group activities, and manage group processes effectively.

What you'll be able to do

  • Understand how groups develop and function in health and social care or children and young people’s work settings, including stages of group development and dynamics.
  • Create a climate that facilitates effective groups in health and social care or children and young people’s work settings, promoting trust, respect, and open communication.
  • Facilitate a group in health and social care or children and young people’s work settings, guiding discussions, managing conflict, and ensuring participation.
  • Enhance learning through the constructive use of power, authority and influence in group work in health and social care or children and young people’s work settings, promoting shared decision-making and empowerment.
  • Monitor and review the work of a group in health and social care or children and young people’s work settings, evaluating progress, identifying challenges, and making recommendations for improvement.
Gain access to the homes of individuals, deal with emergencies and ensure security on departureReal unit · Highfield Qualifications
This unit equips learners with skills to safely gain access to individuals' homes, respond to emergencies, and ensure security on departure. You'll identify agreed entry and exit methods, manage situations when access is denied, and follow procedures to maintain safety and security.

What you'll be able to do

  • Identify agreed ways to gain entry to and leave individuals' homes.
  • Gain entry to individuals’ homes following agreed procedures.
  • Take appropriate action when unable to gain entry to individuals' homes, in line with agreed procedures.
  • Deal with emergencies encountered after gaining entry to individuals' homes, following agreed procedures.
  • Ensure security when leaving individuals’ homes, following agreed procedures.
  • Review procedures for entering and leaving individuals' homes, and suggest improvements.
Help individuals address their substance use through an action planReal unit · Highfield Qualifications
It teaches you to support individuals in addressing substance use through developing and reviewing action plans. You'll understand causes, effects, and the importance of individual histories in planning effective interventions.

What you'll be able to do

  • Understand the background relating to substance use, including its potential causes and effects, to support the development of an effective action plan.
  • Develop an action plan with individuals, taking into account their specific needs, goals, and circumstances.
  • Review the action plan with individuals regularly, monitoring progress, and making adjustments as necessary to ensure its effectiveness.
Identify and act upon immediate risk of danger to substance misusersReal unit · Highfield Qualifications
It teaches you to identify factors and triggers that increase the immediate risk of danger to substance misusers. You'll learn to recognise signs and symptoms of immediate danger and act appropriately to ensure safety.

What you'll be able to do

  • Identify immediate risks of danger to substance misusers, considering various factors and potential triggers.
  • Act upon immediate risks of danger to substance misusers, following established protocols and ensuring their safety and well-being.
Identify the physical health needs of individuals with mental health needs and plan appropriate actionsReal unit · Highfield Qualifications
It teaches you to assess the physical health needs of individuals with mental health needs and plan appropriate actions. You'll understand assessment methods, conduct assessments, record outcomes accurately, and identify relevant resources and services to support individuals.

What you'll be able to do

  • Understand how to assess the physical health needs of individuals with mental health needs
  • Carry out assessments of the physical health needs of individuals with mental health needs
  • Record the outcome of assessments accurately and comprehensively
  • Plan actions needed following physical health assessments to address identified needs
  • Identify resources and services needed by individuals following physical health assessments to support their well-being
  • Make referrals to appropriate healthcare professionals and services based on assessment outcomes
Implement the positive behavioural support modelReal unit · Highfield Qualifications
You'll gain a comprehensive understanding of the Positive Behavioural Support model, including its historical context, ethical principles, and relevant legislation. The unit covers challenging behaviour analysis and the implementation of person-centred prevention strategies.

What you'll be able to do

  • Understand the context of the Positive Behavioural Support model.
  • Understand the term ‘challenging behaviour’.
  • Understand the context in which challenging behaviour occurs.
  • Contribute to the functional analysis in relation to an individual's challenging behaviour.
  • Understand the key characteristics of Positive Behavioural Support.
  • Implement primary prevention strategies.
  • Use a person-centred approach to develop plans that promote participation.
  • Implement secondary prevention strategies.
  • Implement non-aversive reactive strategies.
  • Understand and implement Positive Behavioural Support Plans.
Implement therapeutic group activitiesReal unit · Highfield Qualifications
You'll understand the principles of therapeutic group activities and develop skills to plan, prepare, support individuals during sessions, and contribute to evaluating the effectiveness of these activities.

What you'll be able to do

  • Understand the principles of therapeutic group activities
  • Plan and prepare for therapeutic group activities
  • Support individuals during therapeutic group activities
  • Contribute to the evaluation of therapeutic group activities
Increase awareness about drugs, alcohol or other substances with individuals and groupsReal unit · Highfield Qualifications
You'll understand legislation, policy, and organisational procedures related to substance use. The unit covers substance effects, treatments, and strategies to increase awareness among individuals and groups.

What you'll be able to do

  • Understand the relevant legislation and policy relating to substance use, including legal frameworks and organisational policies
  • Understand substance use, its potential effects on individuals, and available treatment options and support services
  • Identify individuals’ existing knowledge, beliefs, and values about substances, taking into account cultural and personal perspectives
  • Increase individuals’ knowledge and understanding of substances, providing accurate information and addressing misconceptions
Introduction to personalisation in social careReal unit · Highfield Qualifications
This unit introduces the concept of personalisation in social care, including its principles and supporting systems. You'll understand how personalisation affects support delivery and learn how to implement personalised approaches effectively.

What you'll be able to do

  • Understand the meaning of personalisation in social care and its underlying principles.
  • Understand the systems and processes that support personalisation in social care settings.
  • Understand how personalisation affects the way support is provided to individuals.
  • Understand how to implement personalisation in practice, ensuring individual needs and preferences are met.
Leadership and Management in Adult CareReal unit · Highfield Qualifications
This unit provides an understanding of leadership and management concepts in adult care. You'll identify necessary skills for both roles and learn how to adapt leadership and management styles to different situations.

What you'll be able to do

  • Understand the concepts of ‘leadership’ and ‘management’ in adult care settings.
  • Understand the skills needed as a leader and as a manager in adult care settings and explain why managers in social care need both skill sets.
  • Understand how and why leadership and management styles and skills may need to be adapted to address different situations.
Maintaining the Independent Advocacy RelationshipReal unit · Highfield Qualifications
It teaches you to maintain effective independent advocacy relationships by managing ethical dilemmas, conflict, accurate record-keeping, prioritising work, and using supervision and networks to reflect and improve practice.

What you'll be able to do

  • Respond appropriately when faced with ethical or practical dilemmas in an advocacy setting
  • Deal positively and constructively with conflict situations that may arise during the advocacy process
  • Maintain accurate and comprehensive records of all advocacy activities and interactions
  • Prioritise competing work commitments effectively, ensuring that the needs of the individual are met
  • Use personal values and power appropriately and ethically within the advocacy relationship
  • Use supervision as a tool to reflect on practice, identify areas for improvement, and enhance professional development
  • Use local and national networks to access resources, information, and support for advocacy work
  • Respond appropriately to any concerns or allegations of abuse, following established safeguarding procedures
Manage Self for Leadership in Adult CareReal unit · Highfield Qualifications
You'll develop self-awareness and behaviour management skills essential for leadership in adult care. The unit covers workload management, championing service values, and managing personal learning and professional development.

What you'll be able to do

  • Understand the importance of self-awareness in a leadership role
  • Understand how to manage own behaviour in a leadership role
  • Understand how to manage own workload effectively
  • Understand own role in championing the vision of the service
  • Understand own role in championing the values of the service
  • Understand how to manage own learning and development
  • Understand how to manage own continuing professional development
Manage induction in health and social care settingsReal unit · Highfield Qualifications
It teaches you to understand the purpose and management of induction programmes in health and social care. You'll plan, support, and evaluate induction processes to ensure effective staff integration and compliance with requirements.

What you'll be able to do

  • Understand the purpose and importance of induction programmes for new staff in health and social care settings.
  • Manage the induction process effectively in health and social care settings, ensuring new staff receive appropriate training and support.
  • Support the implementation of induction processes in health and social care settings, contributing to their smooth operation.
  • Evaluate the effectiveness of the induction process in health and social care settings, identifying areas for improvement.
  • Implement improvements to the induction process in health and social care settings, based on evaluation findings and best practice.
Manage team performanceReal unit · Highfield Qualifications
You'll understand how to manage team performance effectively. The unit covers setting clear objectives, applying different leadership styles, providing feedback, allocating work, assuring quality, and managing communication within a team.

What you'll be able to do

  • Understand the principles of managing team performance.
  • Understand the processes involved in managing team performance.
  • Allocate work to team members effectively.
  • Assure the quality of work completed by the team.
  • Manage communications within a team to ensure effective working.
Managing symptoms in end of life careReal unit · Highfield Qualifications
You'll understand the physical, emotional, and psychological effects of symptoms in end of life care. The unit develops skills to manage these symptoms effectively and integrate symptom management within the overall care planning process.

What you'll be able to do

  • Understand the physical, emotional, and psychological effects of symptoms experienced by individuals receiving end of life care.
  • Manage symptoms of end of life care, providing comfort and support to individuals and their families.
  • Understand how to manage symptoms of pain effectively, using appropriate techniques and medications.
  • Integrate symptom management into the overall care management process, ensuring a holistic and person-centred approach.
Move and position individuals in accordance with their care planReal unit · Highfield Qualifications
You'll understand legislation, guidelines, anatomy, and physiology relevant to moving and positioning individuals. The unit develops skills to minimise risks and safely move and position individuals in accordance with care plans.

What you'll be able to do

  • Understand current legislation, national guidelines, policies, procedures and protocols in relation to moving and positioning individuals, ensuring compliance with legal and ethical requirements.
  • Understand anatomy and physiology in relation to moving and positioning individuals, including the musculoskeletal system and the principles of safe manual handling.
  • Minimise risk before moving and positioning individuals by conducting thorough risk assessments and implementing appropriate safety measures.
  • Move and position an individual safely and effectively, using appropriate techniques and equipment to minimise the risk of injury to both the individual and the care worker.
  • Know when to seek advice and/or assistance from others when moving and positioning an individual, recognising limitations and ensuring the safety and wellbeing of the individual.
Obtain venous blood samplesReal unit · Highfield Qualifications
You'll understand legislation, guidelines, and anatomy relevant to obtaining venous blood samples. The unit develops practical skills to prepare for, safely obtain, and handle venous blood samples in accordance with protocols and organisational procedures.

What you'll be able to do

  • Summarise current legislation, national guidelines, policies, procedures and protocols relating to obtaining venous blood samples.
  • Describe the anatomy and physiology of the relevant body systems involved in obtaining venous blood samples.
  • Prepare the environment, equipment, and individual in readiness for obtaining venous blood samples.
  • Obtain venous blood samples safely and effectively, adhering to established procedures.
  • Prepare venous blood samples for transportation, ensuring correct labelling and storage.
Prepare environments and resources for use during healthcare activitiesReal unit · Highfield Qualifications
This unit covers the preparation and management of environments and resources for healthcare activities. You'll understand procedures, infection control importance, and how to prepare and maintain medical equipment and environments for safe use.

What you'll be able to do

  • Understand how to prepare environments for use during healthcare activities
  • Understand how to manage environments for use during healthcare activities
  • Understand how to prepare resources for use during healthcare activities
  • Understand how to manage resources for use during healthcare activities
  • Prepare environments for use during healthcare activities
  • Prepare medical equipment for use during healthcare activities
  • Prepare medical devices for use during healthcare activities
  • Prepare resources for use during healthcare activities
  • Ensure that environments are ready for their next intended use
  • Ensure that resources are ready for their next intended use
Prepare for and carry out extended feeding techniquesReal unit · Highfield Qualifications
You'll understand legislation, anatomy, physiology, and agreed practices related to extended feeding techniques. The unit develops skills to prepare for, manage risks, and safely carry out extended feeding in accordance with legal and ethical requirements.

What you'll be able to do

  • Understand relevant legislation and agreed ways of working when using extended feeding techniques, ensuring compliance with legal and ethical requirements.
  • Understand anatomy and physiology in relation to extended feeding, including the digestive system and potential complications.
  • Understand different extended feeding techniques, including their indications, contraindications, and potential risks.
  • Manage risks relating to extended feeding, implementing appropriate safety measures and responding effectively to emergencies.
  • Prepare for extended feeding, ensuring that equipment is clean and functional, and that the individual is comfortable and positioned correctly.
  • Carry out and complete extended feeding techniques safely and effectively, following established protocols and monitoring the individual's response.
  • Maintain accurate records and report on extended feeding, documenting relevant information and communicating any concerns to the appropriate healthcare professionals.
Prepare for and support quality auditsReal unit · Highfield Qualifications
This unit covers the principles of quality management within health and social care, including defining quality and explaining its benefits. You'll learn to prepare for and support quality audits by gathering relevant documentation and understanding audit scope and purpose.

What you'll be able to do

  • Understand the principles underpinning the management of quality.
  • Prepare for quality audits.
  • Support quality audits.
Prepare to support individuals within a shared lives arrangementReal unit · Highfield Qualifications
This unit provides learners with knowledge of shared lives arrangements and their benefits for individuals needing support. You'll learn to access and share relevant information and analyse the impact on key people involved.

What you'll be able to do

  • Understand how shared lives arrangements can benefit individuals needing support and care.
  • Access information relevant to the provision of a shared lives arrangement for individuals.
  • Share information appropriately with relevant parties involved in the shared lives arrangement.
  • Address the potential impact on key people, including family members and other carers, of providing a shared lives arrangement.
  • Carry out an analysis of own development needs in relation to supporting an individual in a shared lives arrangement.
Principles of self-directed supportReal unit · Highfield Qualifications
You'll gain a comprehensive understanding of self-directed support principles, including how to assist individuals in directing their own support and developing personalised support plans. The unit also covers the use of personal budgets and outcome-focused reviews.

What you'll be able to do

  • Understand the principles of self-directed support and its importance in empowering individuals.
  • Understand how to support an individual to direct their own support, enabling them to make informed choices.
  • Understand how to develop a person-centred support plan in collaboration with the individual.
  • Understand the different ways that people can use their personal budget to meet their identified needs and achieve their desired outcomes.
  • Understand the purpose and process of outcome-focused reviews in self-directed support, ensuring ongoing relevance and effectiveness.
Principles of supporting an individual to maintain personal hygieneReal unit · Highfield Qualifications
You'll understand the importance of good personal hygiene for health and well-being. This unit covers how to encourage and support individuals to maintain hygiene while recognising when poor hygiene may indicate underlying issues.

What you'll be able to do

  • Understand the importance of good personal hygiene for an individual's health, well-being and social inclusion.
  • Encourage an individual to maintain personal hygiene, respecting their dignity and preferences.
  • Support an individual to maintain personal hygiene, providing assistance as needed while promoting independence.
  • Understand when poor hygiene may be an indicator of other underlying personal issues, such as neglect, abuse, or mental health problems.
Principles of supporting individuals with a learning disability regarding sexuality and sexual healthReal unit · Highfield Qualifications
This unit provides learners with knowledge of human sexuality development across the lifespan, focusing on individuals with learning disabilities. You'll explore how learning disabilities affect sexual development, sexual health issues, and relevant legislation influencing support.

What you'll be able to do

  • Understand the development of human sexuality across the lifespan
  • Understand how the sexual development of individuals with a learning disability can differ from typical development
  • Understand the issues of sexual health and how these can be supported for individuals with a learning disability
  • Understand relevant legislation influencing the support of sexuality and sexual health for individuals with learning disabilities
  • Support the sexual expression of an individual with a learning disability in a safe and appropriate manner
Professional Development in Adult CareReal unit · Highfield Qualifications
You'll understand the importance of continuous professional development in adult care settings and the benefits it brings to individuals, teams, and organisations. The unit also covers the value of litreacy, numeracy, and digital skills for effective practice and available development methods.

What you'll be able to do

  • Understand the importance of professional development in the context of adult care.
  • Understand the value of developing and maintaining literacy, numeracy and digital skills for effective practice in adult care.
Promote active supportReal unit · Highfield Qualifications
This unit covers the principles of active support, translating values such as dignity and respect into person-centred practical actions. You'll learn to promote participation through positive interaction, daily planning, and person-centred record keeping.

What you'll be able to do

  • Understand how active support translates values into person-centred practical action when working with an individual.
  • Interact positively with individuals to promote their participation in activities and daily life.
  • Develop and implement person-centred daily plans to promote an individual’s participation in activities.
  • Use person-centred records to evaluate an individual’s participation in activities and identify areas for improvement.
Promote effective communication with individuals with sensory lossReal unit · Highfield Qualifications
You'll explore the importance of effective two-way communication with individuals experiencing sensory loss. The unit covers active listening, communication barriers, and various supportive methods, enabling learners to evaluate and facilitate appropriate communication strategies.

What you'll be able to do

  • Understand the importance of effective two-way communication.
  • Understand different methods that can support communication with individuals with sensory loss.
  • Support the individual with communication.
  • Evaluate the effectiveness of methods of communication used to support an individual with sensory loss.
Promote nutrition and hydration in early years and childcare settingsReal unit · Highfield Qualifications
You'll understand the principles of a balanced diet and hydration for children in early years and childcare settings. The unit covers planning and promoting nutrition and hydration, adapting menus to meet individual needs, and contributing to malnutrition prevention.

What you'll be able to do

  • Understand the principles of a balanced diet for children in early years and childcare settings
  • Plan a balanced diet for children in early years and childcare settings
  • Promote a balanced diet for children in early years and childcare settings
  • Understand the principles of hydration for babies and children in early years and childcare settings
  • Promote hydration in babies and/or children in early years and childcare settings
  • Understand how to contribute to the prevention of malnutrition in babies and children in early years and childcare settings
  • Understand the principles of infant feeding
  • Understand the importance of special dietary requirements for babies and children in early years and childcare settings
  • Contribute to the monitoring of nutrition for babies or children in early years and childcare settings
  • Contribute to the monitoring of hydration for babies or children in early years and childcare settings
Promote nutrition and hydration in health and social care settingsReal unit · Highfield Qualifications
This unit covers the components of a balanced diet, nutritional guidelines, and the importance of hydration. You'll learn to promote nutrition and hydration and understand how to prevent malnutrition in care settings.

What you'll be able to do

  • Understand the components of a balanced diet and their importance for health and well-being.
  • Understand current nutritional guidelines and recommendations for different population groups.
  • Promote good nutrition practices in health and social care settings, encouraging healthy eating habits.
  • Promote adequate hydration in health and social care settings, ensuring individuals have sufficient fluid intake.
  • Understand how to prevent malnutrition in health and social care settings, identifying and addressing risk factors.
  • Carry out nutritional screening in health and social care settings to identify individuals at risk of malnutrition.
  • Monitor and record the nutrition and hydration needs of individuals in health and social care settings, documenting intake and any concerns.
  • Understand the factors that can affect special dietary requirements in health and social care settings, such as allergies, intolerances, and medical conditions.
Promote positive behaviourReal unit · Highfield Qualifications
You'll understand legislation, frameworks, and policies relating to positive behaviour support. They will develop skills to promote positive behaviour using proactive and reactive strategies, and understand the appropriate use of restrictive interventions.

What you'll be able to do

  • Understand how relevant legislation, frameworks, codes of practice and organisational policies relate to promoting positive behaviour support.
  • Promote positive behaviour in line with agreed plans.
  • Understand the context and appropriate use of proactive strategies to promote positive behaviour.
  • Understand the context and appropriate use of reactive strategies to promote positive behaviour.
  • Understand the use of restrictive interventions and their implications.
  • Respond appropriately to incidents of challenging behaviour, following organisational procedures.
  • Support individuals and others following an incident of challenging behaviour.
  • Review and revise approaches to promoting positive behaviour, in consultation with relevant parties.
Promoting Choice and Independence in Care SettingsReal unit · Highfield Qualifications
This unit develops learners' skills to promote individuals' rights to make informed choices and foster independence in care settings. You'll understand supporting preferences, respecting decisions, and the role of risk assessments in person-centred care.

What you'll be able to do

  • Promote individuals’ rights to make choices.
  • Promote individuals’ independence.
  • Understand the role of risk assessments in promoting person-centred approaches, choice and independence.
Promoting Effective Communication in Care SettingsReal unit · Highfield Qualifications
It teaches you to understand the importance of effective communication in care settings. You'll learn to meet diverse communication needs and preferences and understand the role of advocacy in supporting communication.

What you'll be able to do

  • Understand why effective communication is important in the work setting
  • Understand the variety in peoples’ communication needs and preferences
  • Communicate effectively with others
  • Meet the communication and language needs, wishes and preferences of individuals
  • Understand the role of independent advocacy services in supporting individuals to communicate their wishes, needs, preferences and outcomes
  • Understand confidentiality in care settings
Promoting Equality, Diversity, Inclusion and Human Rights in Care SettingsReal unit · Highfield Qualifications
You'll understand factors influencing equality, diversity, inclusion, and human rights in care settings. The unit covers relevant legislation, organisational policies, and how to promote these principles through inclusive and respectful working practices.

What you'll be able to do

  • Understand the various influencers on working practices that are designed to promote equality, diversity, inclusion and human rights.
  • Understand the importance of equality, diversity, inclusion and human rights within own work setting.
  • Actively promote equality, diversity, inclusion and human rights in a care setting.
  • Work in an inclusive way, respecting and valuing the diversity of individuals.
Promoting General Health and Safety in Care SettingsReal unit · Highfield Qualifications
You'll understand their own and others' health and safety responsibilities within care settings. The unit covers procedures for responding to accidents and sudden illness and teaches you to carry out health and safety duties effectively.

What you'll be able to do

  • Understand own responsibilities, and the responsibilities of others, relating to health and safety in a care setting.
  • Understand the procedures for responding to accidents and sudden illness in a care setting.
  • Carry out own responsibilities for health and safety in the care setting, adhering to relevant procedures and guidelines.
Promoting Individuals’ Health and Wellbeing in Care SettingsReal unit · Highfield Qualifications
This unit covers the importance of promoting and maintaining individuals' health and wellbeing in care settings. You'll understand how to monitor health, assess and respond to changes, and promote wellbeing through collabouration with relevant professionals.

What you'll be able to do

  • Understand the importance of promoting and maintaining individuals’ overall health and wellbeing in care settings
  • Monitor individuals’ health indicators and recognise signs of potential health concerns
  • Assess and respond appropriately to changes in an individual’s health and wellbeing, escalating concerns as necessary
  • Actively promote individuals’ health and well-being through appropriate interventions and support, encouraging healthy lifestyle choices
Promoting Infection Prevention and Control in Care SettingsReal unit · Highfield Qualifications
This unit provides knowledge and skills to prevent and control infection spread in care settings. You'll understand the chain of infection, sources, transmission routes, and implement appropriate prevention and control measures.

What you'll be able to do

  • Understand how to prevent the spread of infection in care settings
  • Understand how to control the spread of infection in care settings
  • Prevent the spread of infection in care settings
  • Control the spread of infection in care settings
Promoting Person-Centred Practice in Care SettingsReal unit · Highfield Qualifications
You'll explore person-centred practice in care settings, including core values, benefits, and key principles. The unit emphasises building positive relationships and working effectively to meet individual needs and preferences.

What you'll be able to do

  • Understand the application of person-centred practices in care settings
  • Understand the importance of individuals’ relationships in person-centred care
  • Work in a person-centred way in care settings
Promoting Personal WellbeingReal unit · Highfield Qualifications
You'll develop understanding of their own wellbeing, self-care, and resilience, including the relationship between resilience, health, and wellbeing. The unit covers strategies to maintain and improve wellbeing and manage stress and anxiety effectively.

What you'll be able to do

  • Understand the components of own wellbeing.
  • Understand the principles of self-care.
  • Understand the principles of resilience.
  • Understand the importance of maintaining own wellbeing.
  • Understand the importance of improving own wellbeing.
  • Understand the relationship between resilience and health.
  • Understand the relationship between resilience and wellbeing.
  • Maintain own wellbeing.
  • Improve own wellbeing.
  • Manage own stress.
  • Manage own anxiety.
Promoting Specialised Health and Safety in Care SettingsReal unit · Highfield Qualifications
This unit covers specialised health and safety practices in care settings, including safe moving and handling of equipment, managing hazardous substances, promoting fire safety, and implementing security measures to ensure a safe environment for individuals and staff.

What you'll be able to do

  • Move and handle equipment and other objects safely, adhering to relevant health and safety guidelines.
  • Handle hazardous substances and materials safely, following established protocols and procedures.
  • Promote fire safety in the work setting, ensuring compliance with fire safety regulations.
  • Implement security measures in the work setting to protect individuals and property.
Provide services to those affected by someone else’s substance use.Real unit · Highfield Qualifications
This unit equips learners with knowledge of support services available for individuals affected by someone else's substance use. You'll understand issues affecting children and young people in such families and how to enable affected individuals to review their support options.

What you'll be able to do

  • Know about the range of available support services for individuals affected by someone else’s substance use, including helplines, support groups and counselling services
  • Understand issues that affect children and young people within families affected by drug and alcohol use, including neglect, abuse and emotional distress
  • Understand the potential impact of parental substance misuse on children's development and well-being
  • Identify a range of options for individuals affected by someone else’s substance use, including seeking professional help, setting boundaries and accessing support networks
  • Identify the potential risks and benefits of each option for individuals affected by someone else's substance use
  • Enable individuals affected by someone else’s substance use to review the effectiveness of selected options, considering their impact on their well-being and safety
  • Enable individuals affected by someone else's substance use to identify alternative options if the initial choices are not effective
Provide support for individuals within a shared lives arrangementReal unit · Highfield Qualifications
You'll learn to support individuals within shared lives arrangements by establishing needs, preferences, and addressing power imbalances. This unit covers effective communication and assisting individuals to maintain positive relationships.

What you'll be able to do

  • Understand how to establish the needs, background, experiences, wishes, preferences, and choices of an individual who may benefit from a shared lives arrangement.
  • Identify how an individual’s needs can be met through a shared lives arrangement, considering their specific circumstances.
  • Address potential power imbalances that may arise in a shared lives arrangement, ensuring the individual's rights and autonomy are protected.
  • Assist individuals to adjust to the home environment within a shared lives arrangement.
  • Support key people, such as family members or existing carers, to adjust to a shared lives arrangement.
  • Contribute to the on-going review of the shared lives arrangement, ensuring it continues to meet the individual's needs and preferences.
Provide support for journeysReal unit · Highfield Qualifications
You'll understand factors affecting individuals when planning support for journeys. The unit covers supporting journey planning, undertaking, and reviewing, ensuring safety, preferences, and access needs are met.

What you'll be able to do

  • Understand factors to consider when planning support for journeys for individuals
  • Support individuals to plan journeys
  • Support individuals when making journeys
  • Review the support provided for individuals when making journeys
Provide support to adults who have experienced harm or abuseReal unit · Highfield Qualifications
You'll understand their role and that of others in supporting adults who have experienced harm or abuse. The unit covers maintaining professional boundaries, supporting safe disclosure, and providing appropriate support to individuals affected by harm or abuse.

What you'll be able to do

  • Understand the role of self and others when supporting individuals who have experienced harm or abuse, including professional boundaries and responsibilities.
  • Support individuals to disclose harm or abuse in a safe and sensitive manner, following appropriate procedures and guidelines.
  • Support individuals who have experienced harm or abuse, providing emotional support, practical assistance, and signposting to relevant services.
Provide support to individuals to continue recommended therapiesReal unit · Highfield Qualifications
This unit provides knowledge and skills to support individuals in continuing recommended therapies. You'll encourage adherence, provide practical support, and accurately observe, record, and report therapy-related information.

What you'll be able to do

  • Understand the importance of supporting individuals to continue with their recommended therapies, promoting adherence and positive outcomes
  • Encourage individuals to complete activities as recommended by therapists, providing motivation and practical assistance
  • Provide practical support to individuals to continue with their recommended therapy, ensuring a safe and comfortable environment
  • Observe, accurately record, and promptly report on observations made during recommended therapy sessions, noting any changes or concerns
  • Contribute to the evaluation and review of recommended therapies, providing feedback and suggestions for improvement
Provide support to maintain and develop skills for everyday lifeReal unit · Highfield Qualifications
You'll understand the context of supporting skills for everyday life and develop the ability to assist individuals in planning, maintaining, regaining, or developing these skills. The unit also covers evaluating the support provided.

What you'll be able to do

  • Understand the context of supporting skills for everyday life
  • Support individuals to plan for maintaining skills for everyday life
  • Support individuals to plan for developing skills for everyday life
  • Support individuals to retain skills for everyday life
  • Support individuals to regain skills for everyday life
  • Support individuals to develop skills for everyday life
  • Evaluate support for developing skills for everyday life
  • Evaluate support for maintaining skills for everyday life
Provide support to manage pain and discomfortReal unit · Highfield Qualifications
You'll understand pharmacological and non-pharmacological approaches to managing pain and discomfort. This unit covers assisting individuals to minimise pain, monitoring, recording, and reporting on pain management effectively.

What you'll be able to do

  • Understand different approaches to managing pain and discomfort, including pharmacological and non-pharmacological methods.
  • Assist individuals in minimising their pain or discomfort through appropriate support and interventions.
  • Monitor, record, and report on the management of individuals’ pain or discomfort, ensuring accurate and timely documentation.
Providing Independent Advocacy SupportReal unit · Highfield Qualifications
This unit equips learners with skills to establish and maintain effective advocacy relationships. You'll understand safe boundaries, professional conduct, supporting individuals to explore choices, develop action plans, and promote self-advocacy.

What you'll be able to do

  • Establish safe boundaries to maintain the advocacy relationship, ensuring professional conduct and protecting the interests of the individual being supported.
  • Establish the advocacy relationship by clearly defining roles, responsibilities, and expectations with the individual receiving advocacy support.
  • Assist the individual receiving advocacy support to explore and make choices by providing information, guidance, and support to enable informed decision-making.
  • Construct an action plan in collaboration with the individual receiving advocacy support, outlining specific goals, strategies, and timelines for achieving desired outcomes.
  • Support the individual receiving advocacy support to self-advocate by empowering them to express their own views, assert their rights, and participate in decision-making processes.
  • Act on the instruction of the person receiving advocacy support, ensuring their wishes and preferences are respected and acted upon within legal and ethical boundaries.
  • Review and end the advocacy relationship in a planned and sensitive manner, ensuring the individual is aware of available support services and resources.
Purpose and principles of Independent AdvocacyReal unit · Highfield Qualifications
You'll explore the purpose and principles of Independent Advocacy, including its core values of empowerment, independence, and person-centredness. This unit covers different types of advocacy support and the roles and responsibilities of advocates.

What you'll be able to do

  • Understand the meaning of Independent Advocacy and its purpose.
  • Explain the principles and values that underpin Independent Advocacy practice.
  • Describe the historical development of Advocacy services.
  • Explain the different types of Advocacy support available and their specific purposes.
  • Understand the roles and responsibilities of an Independent Advocate in various settings.
  • Understand the recognised standards that govern Advocacy practice.
Recognise indications of substance misuse and refer individuals to specialistsReal unit · Highfield Qualifications
You'll understand relevant legislation and organisational procedures related to substance misuse. The unit covers recognising indications of misuse, assessing and monitoring risk, handling information appropriately, and referring individuals to specialist support.

What you'll be able to do

  • Outline the regulations and legislation that applies to the misuse of substances, in line with organisational procedures and legal requirements.
  • Identify the various indications of substance misuse, including physical, behavioural, and psychological signs.
  • Assess and monitor risk associated with substance misuse in accordance with organisational procedures, ensuring individual safety and well-being.
  • Explain how to handle information and maintain accurate records related to substance misuse, adhering to confidentiality and data protection principles.
  • Refer individuals to appropriate specialist services for substance misuse support, in line with organisational requirements and referral pathways.
Resource Management in Adult CareReal unit · Highfield Qualifications
You'll explore resource management issues in adult care, including financial and human resource considerations. The unit covers recruitment, retention, and the analysis of resource management impact on service delivery.

What you'll be able to do

  • Understand resource management issues in adult care settings.
  • Understand financial management arrangements within adult care organisations.
  • Understand human resource issues relevant to adult care.
  • Understand recruitment and retention issues within the adult care sector.
  • Analyse the impact of resource management on service delivery in adult care.
Responding to the advocacy needs of different groups of peopleReal unit · Highfield Qualifications
You'll develop knowledge and skills to respond to the advocacy needs of diverse groups. This unit covers making advocacy accessible, understanding social exclusion, models of disability, and promoting diversity through non-instructed advocacy.

What you'll be able to do

  • Make advocacy accessible to individuals and different groups
  • Define social exclusion
  • Explain the medical and social model of disability
  • Promote diversity
  • Use non-instructed advocacy
Stroke AwarenessReal unit · Highfield Qualifications
You'll gain a comprehensive understanding of stroke, including its types, causes, and signs. The unit covers recognising stroke symptoms promptly, managing risk factors, emergency response, treatment, and ongoing management to support stroke survivors effectively.

What you'll be able to do

  • Know what a stroke is and its different types
  • Recognise the signs and symptoms of stroke
  • Understand the management of risk factors for stroke
  • Understand the importance of emergency response and treatment for stroke to minimise long-term effects
  • Understand the ongoing management of stroke survivors, including rehabilitation and support
Supervision and Performance Management in Adult CareReal unit · Highfield Qualifications
This unit covers the principles and purpose of supervision in adult care, focusing on staff development and quality assurance. You'll understand procedures for managing performance issues and promoting safe working practices through effective supervision.

What you'll be able to do

  • Understand the principles and purpose of supervision in adult care settings, including its role in supporting staff development, ensuring quality of care, and promoting safe working practices.
  • Understand the procedures to address performance management issues in adult care, including identifying performance concerns, providing constructive feedback, and implementing performance improvement plans.
Support families in maintaining relationships in their wider social structuresReal unit · Highfield Qualifications
You'll explore the significance of social interactions and relationships for families of individuals with specific needs. The unit covers recognising discrimination issues and supporting families to access social opportunities within their wider social networks.

What you'll be able to do

  • Understand the importance of social interactions and relationships for families of people with specific needs, recognising the positive impact on well-being and quality of life.
  • Understand the issues surrounding discrimination that families of people with specific needs may face, and how to challenge discriminatory practices.
  • Support families to access opportunities for social contact within their wider social structures, facilitating participation in community activities and events.
  • Support families to maintain social contacts within their wider social structures, providing practical assistance and emotional support to overcome barriers to social inclusion.
Support families who are affected by Acquired Brain InjuryReal unit · Highfield Qualifications
This unit provides learners with knowledge of the impact of acquired brain injury on families, including emotional, practical, and financial challenges. You'll assess support needs and understand relevant legislation to effectively support affected families.

What you'll be able to do

  • Understand the impact on families who care for an individual who is in a minimally responsive or vegetative state, recognising the emotional, practical, and financial challenges they may face.
  • Understand the long-term effects of acquired brain injury on family dynamics, relationships, and roles within the family unit.
  • Understand legislation that is relevant to carers of an individual affected by acquired brain injury, including their rights and entitlements.
  • Assess the support required by families who hold the primary caring role, identifying their individual needs and preferences.
  • Work in partnership with other professionals and agencies to provide coordinated and effective support to families affected by acquired brain injury.
Support individuals at the end of lifeReal unit · Highfield Qualifications
It teaches you to understand the aims and principles of end of life care, including factors affecting care such as cultural and personal beliefs. You'll explore advance care planning and learn to provide support to individuals and key people during end of life care.

What you'll be able to do

  • Understand the aims and fundamental principles that underpin end of life care
  • Understand the various factors that can affect end of life care for individuals
  • Understand the purpose and processes involved in advance care planning in relation to end of life care
  • Provide practical and emotional support to individuals and their key people during end of life care
  • Understand the roles of different organisations and support services available to individuals and their key people in relation to end of life care
  • Support individuals sensitively and respectfully through the process of dying
  • Take appropriate and timely actions following the death of individuals
  • Manage own feelings and emotional responses in relation to the dying or death of individuals, ensuring self-care and well-being
Support individuals during a period of changeReal unit · Highfield Qualifications
You'll understand reasons for change and typical emotional and behavioural responses. The unit develops skills to support individuals in planning, managing, and adapting to change, as well as evaluating the effectiveness of the support provided.

What you'll be able to do

  • Explain the various reasons for change and the potential emotional and behavioural responses individuals may exhibit during periods of change.
  • Support individuals to plan how to manage or adapt to change, considering their individual needs and preferences.
  • Provide practical and emotional support to individuals to manage or adapt to change, promoting their well-being and independence.
  • Evaluate the effectiveness of the support provided during a period of change, identifying areas for improvement and future learning.
Support individuals during the last days of lifeReal unit · Highfield Qualifications
It teaches you to support individuals and their families during the last days of life. You'll understand the emotional and physical impacts, respond to common symptoms, and adapt care to meet changing needs compassionately and effectively.

What you'll be able to do

  • Understand the impact of the last days of life on the individual and those close to them.
  • Understand how to respond to common symptoms experienced during the last days of life, providing comfort and support.
  • Support individuals and their families or carers during the last days of life with empathy and respect.
  • Respond to the changing needs of an individual during the last days of life, adapting support as required.
  • Work according to national guidelines, local policies and procedures, taking into account the individual's preferences and wishes after their death.
  • Manage own feelings and emotions in relation to an individual’s dying or death, seeking support when needed.
Support individuals in the use of assistive technologyReal unit · Highfield Qualifications
You'll gain knowledge of a range of assistive technologies and their purposes. This unit covers supporting individuals to select, use, and evaluate assistive technology to meet their needs effectively.

What you'll be able to do

  • Understand the range of assistive technology available to support individuals, including its purpose and effectiveness.
  • Support individuals in the selection of appropriate assistive technology.
  • Support an individual in the effective use of assistive technology aids.
  • Evaluate the effectiveness of the use of assistive technology in meeting identified outcomes for the individual.
Support individuals in their relationshipsReal unit · Highfield Qualifications
You'll develop knowledge and skills to support individuals in developing and maintaining relationships. The unit covers factors affecting relationship capacity, identifying beneficial relationships, and providing support to develop new and maintain existing relationships respectfully.

What you'll be able to do

  • Understand factors affecting the capacity of individuals to develop and/or maintain relationships.
  • Support individuals to identify beneficial relationships that meet their needs and preferences.
  • Support individuals to develop new relationships in a way that respects their choices and promotes their wellbeing.
  • Support individuals to maintain existing relationships, respecting their choices and promoting their wellbeing.
  • Work with individuals to review the support provided for relationships, and make adjustments as necessary.
Support individuals through detoxification programmesReal unit · Highfield Qualifications
You'll understand the assessment processes required before detoxification and the role of multi-disciplinary teams. They will develop skills to introduce individuals to detoxification programmes, create and review treatment plans, and manage the closure of these programmes.

What you'll be able to do

  • Understand how assessments should be undertaken in relation to detoxification programmes.
  • Introduce individuals to detoxification programmes, explaining the process and expected outcomes.
  • Develop detoxification treatment and care plans in collaboration with individuals and relevant professionals.
  • Review detoxification treatment and care plans to ensure they remain appropriate and effective.
  • Manage the closure of individuals’ detoxification programmes, ensuring a smooth transition and appropriate aftercare.
Support individuals to access and manage direct paymentsReal unit · Highfield Qualifications
You'll understand the role and responsibilities associated with direct payments in health and social care. The unit covers supporting individuals to make informed decisions, select services, complete paperwork, and manage payments.

What you'll be able to do

  • Understand the role and responsibilities associated with direct payments in health and social care.
  • Support individuals to make informed decisions about whether or not to use direct payments.
  • Provide support to individuals in selecting appropriate services to be purchased using their direct payments.
  • Provide assistance and support to individuals in completing the necessary paperwork associated with direct payments.
  • Understand how to identify and address difficulties, dilemmas, and conflicts that may arise in relation to direct payments.
  • Contribute to the review of the support provided to individuals through direct payments, ensuring it meets their needs.
  • Contribute to the review of the management of direct payments, ensuring financial accountability and compliance.
Support individuals to access and use services and facilitiesReal unit · Highfield Qualifications
This unit provides learners with knowledge of factors influencing individuals’ access to services and facilities, including barriers and discrimination. You'll learn to support individuals in selecting, accessing, using, and reviewing services effectively.

What you'll be able to do

  • Understand factors that influence individuals’ access to services and facilities
  • Support individuals to select appropriate services and facilities
  • Support individuals to access and use services and facilities effectively
  • Support individuals to review their access to and use of services and facilities, and identify any required changes
Support individuals to access education, training or employmentReal unit · Highfield Qualifications
It teaches you to support individuals in accessing education, training, or employment by understanding the benefits of engagement and relevant legislation and guidance. You'll identify available support and contribute to facilitating access to these opportunities.

What you'll be able to do

  • Understand the value of engagement in training, education or employment for individuals and the positive impact it can have on their lives.
  • Understand how relevant legislation, guidance and codes of practice support an individual to access training, education or employment opportunities.
  • Understand the range of support available to individuals accessing education, training or employment, including financial, practical, and emotional support.
  • Support an individual to identify and access education, training or employment opportunities that meet their individual needs and preferences.
  • Support individuals to undertake education, training or employment, providing appropriate assistance and encouragement.
  • Evaluate engagement in education, training or employment, assessing the individual's progress and identifying any areas for improvement.
Support individuals to access housing and accommodation servicesReal unit · Highfield Qualifications
This unit covers the support available for individuals to access housing and accommodation services. You'll learn to identify suitable services, plan access, and provide ongoing support tailored to individual needs.

What you'll be able to do

  • Understand the types of support available to individuals to access housing and accommodation services
  • Work with individuals to identify housing and accommodation services that meet their assessed needs
  • Work with individuals to plan the steps required to access appropriate housing and accommodation services
  • Work with individuals to access housing and accommodation services, providing appropriate support
  • Work with housing and accommodation services to ensure they meet the identified needs of individuals
  • Contribute to the review of housing and accommodation services to ensure they are meeting the needs of individuals effectively
Support individuals to be part of a communityReal unit · Highfield Qualifications
It teaches you to understand how communities support social inclusion and develop skills to assist individuals in participating in community life. You'll identify individual needs, facilitate involvement, and evaluate participation.

What you'll be able to do

  • Understand how communities can support social inclusion by providing opportunities for individuals to connect with others, participate in activities, and feel valued and respected.
  • Support the social inclusion of individuals in communities by identifying their interests and needs, facilitating their participation in community activities, and advocating for their rights and access to services.
  • Evaluate the participation of individuals in communities by assessing their level of engagement, identifying any barriers to participation, and making recommendations for improvement.
Support individuals to deal with personal relationship problemsReal unit · Highfield Qualifications
It teaches you to support individuals in assessing and overcoming personal relationship problems. You'll develop skills in active listening, summarising concerns, documenting issues, accessing specialist support, and supporting individuals to end unhelpful relationships.

What you'll be able to do

  • Support individuals to assess relationship problems by listening to their concerns and experiences
  • Support individuals to assess relationship problems by helping them to identify the underlying issues and patterns of behaviour
  • Support individuals to assess relationship problems by encouraging them to consider their own role in the relationship
  • Support individuals to overcome relationship problems by helping them to develop communication and conflict resolution skills
  • Support individuals to overcome relationship problems by encouraging them to seek professional counselling or therapy
  • Support individuals to overcome relationship problems by helping them to set realistic expectations and boundaries
  • Know how and when to access specialist support about relationship problems, including relationship counselling, legal advice and domestic violence services
  • Support individuals to end unhelpful relationships safely and respectfully
  • Support individuals to end unhelpful relationships by helping them to develop a safety plan and access support services
  • Support individuals to end unhelpful relationships by encouraging them to focus on their own well-being and future
  • Evaluate the support provided for relationship problems by gathering feedback from the individual and other relevant parties
  • Evaluate the support provided for relationship problems by reflecting on own practice and identifying areas for improvement
Support individuals to develop and run support groupsReal unit · Highfield Qualifications
You'll explore the role and benefits of support groups and develop skills to assist individuals in assessing needs, establishing, running, and evaluating support groups within their communities.

What you'll be able to do

  • Understand the role and benefits of support groups for individuals
  • Support individuals to assess the need for additional support groups within their community
  • Support individuals to develop their own support groups, including planning and resource allocation
  • Support individuals to run support groups effectively, ensuring inclusivity and participation
  • Support individuals to evaluate the effectiveness of support groups and identify areas for improvement
Support individuals to live at homeReal unit · Highfield Qualifications
You'll understand the principles of supporting individuals to live at home, emphasising person-centred support and promoting independence. The unit includes planning, securing additional services, and partnership working to enhance home living.

What you'll be able to do

  • Understand the principles of supporting individuals to live at home.
  • Contribute to planning support for individuals living at home.
  • Work with individuals to secure additional services and facilities to enable them to live at home.
  • Work in partnership to introduce additional services for individuals living at home.
  • Contribute to reviewing support for individuals living at home.
Support individuals to maintain personal hygieneReal unit · Highfield Qualifications
You'll understand the importance of personal hygiene for health and well-being and develop skills to support individuals in maintaining hygiene. The unit covers assisting, encouraging, and educating individuals, and recognising when poor hygiene may indicate underlying issues.

What you'll be able to do

  • Understand the importance of good personal hygiene for maintaining health, well-being, and social inclusion.
  • Support individuals to maintain personal hygiene by providing assistance, encouragement, and education, while respecting their dignity and independence.
  • Understand when poor hygiene may be an indicator of other underlying personal issues, such as physical or mental health problems, neglect, or abuse, and know how to respond appropriately.
Support individuals to manage their financesReal unit · Highfield Qualifications
You'll learn how to access reliable financial information and provide practical support to individuals in managing their finances. The unit includes contributing to applications for financial assistance and reviewing support arrangements to promote financial responsibility.

What you'll be able to do

  • Access reliable and up-to-date information and advice about financial affairs relevant to individuals
  • Provide practical support to individuals to manage their finances effectively and responsibly
  • Contribute to the process of applying for financial assistance on behalf of individuals, ensuring accuracy and compliance
  • Contribute to reviewing the effectiveness of support provided to individuals for managing their finances, identifying areas for improvement
Support individuals to prepare for and settle in to new home environmentsReal unit · Highfield Qualifications
This unit provides knowledge and skills to support individuals preparing for and settling into new home environments. You'll consider emotional, practical, and social factors to facilitate adjustment and review the impact of the new setting on the individual.

What you'll be able to do

  • Understand the various factors that can affect an individual's move to a new home environment, including emotional, practical, and social considerations.
  • Support individuals in preparing for their move into new home environments, ensuring their needs and preferences are taken into account.
  • Support individuals in settling into their new home environments, providing assistance and encouragement to promote a sense of belonging and well-being.
  • Support individuals to review the impact of their new home environments on their overall quality of life, identifying any challenges and implementing appropriate solutions.
Support individuals to stay safe from harm or abuseReal unit · Highfield Qualifications
You'll understand legislative frameworks and organisational policies that safeguard individuals from harm or abuse. They will develop skills to support individuals in recognising risks, staying safe, and work collabouratively with professionals to promote safeguarding.

What you'll be able to do

  • Understand how legislative frameworks, policies and procedures support the safeguarding of individuals from harm or abuse.
  • Support individuals to gain understanding of behaviours and situations that may make them vulnerable to harm or abuse, explaining potential risks.
  • Support individuals to gain understanding about how to stay safe, including strategies for self-protection and reporting concerns.
  • Work in ways that support individuals to stay safe, adhering to safeguarding policies and procedures and promoting a safe environment.
Support individuals who are bereavedReal unit · Highfield Qualifications
You'll understand the emotional, physical, and social effects of bereavement on individuals and the principles of providing empathetic support. The unit also covers how to assist individuals in expressing their responses to loss and the role of specialist agencies.

What you'll be able to do

  • Understand the effects of bereavement on individuals.
  • Understand principles for supporting individuals who are bereaved.
  • Support individuals to express their response to loss.
  • Support individuals who are bereaved.
  • Understand the role of specialist agencies in supporting individuals who are bereaved.
  • Manage own feelings when providing support for individuals who are bereaved.
Support individuals who are distressedReal unit · Highfield Qualifications
You'll explore causes and effects of distress on individuals and the impact on their own well-being when providing support. The unit develops skills to prepare for and support individuals experiencing distress using appropriate techniques and interventions.

What you'll be able to do

  • Understand the potential causes and effects of distress on individuals, considering a range of factors.
  • Understand the potential impacts on own well-being when supporting an individual who is distressed, and strategies for self-care.
  • Prepare to support individuals who are experiencing distress, including assessing the situation and gathering relevant information.
  • Support individuals who are experiencing distress, using appropriate communication and de-escalation techniques.
  • Support individuals to manage distress in the long term, promoting coping mechanisms and resilience.
  • Accurately record and report on an individual’s distress, following organisational procedures and maintaining confidentiality.
Support individuals who are substance users.Real unit · Highfield Qualifications
This unit provides learners with knowledge of different substances, their effects, and usage patterns. You'll support individuals to adopt safe practices, provide care following substance use, and assist in reducing substance use.

What you'll be able to do

  • Understand information about different substances, their effects, and how they might be used by individuals.
  • Enable individuals to adopt safe practices associated with substance use, minimising potential harm.
  • Support individuals when they have used substances, providing appropriate care and assistance.
  • Support individuals in reducing their substance use, offering encouragement and guidance.
Support individuals with a learning disability to access healthcareReal unit · Highfield Qualifications
You'll understand legislation, policies, and guidance relevant to supporting individuals with learning disabilities to access healthcare. This unit covers healthcare services, professional roles, mental capacity, and safeguarding responsibilities.

What you'll be able to do

  • Understand legislation, policies and guidance relevant to individuals with learning disabilities accessing healthcare
  • Understand the function of different healthcare services that an individual with learning disabilities may need to access
  • Understand the role of professionals within different healthcare services that a person with learning disabilities may need to access
  • Understand how plans for healthcare and regular health checks underpin long-term health and well-being for individuals with learning disabilities
  • Complete and review plans for healthcare
  • Understand the issues that an individual with learning disabilities may face when accessing a variety of healthcare services
  • Support an individual with learning disabilities when accessing a variety of healthcare services
Support individuals with autistic spectrum conditionsReal unit · Highfield Qualifications
You'll gain knowledge of legislative frameworks and characteristics of autistic spectrum conditions. The unit covers supporting individuals through person-centred care, promoting independence, respecting diversity, and addressing ethical considerations in care provision.

What you'll be able to do

  • Understand legislative frameworks that relate to individuals with autistic spectrum conditions, including relevant legislation, guidance, and ethical considerations.
  • Understand the main characteristics of autistic spectrum conditions, including variations in social interaction, communication, sensory processing, and behaviour.
  • Support individuals with autistic spectrum conditions by providing person-centred care, promoting independence, and respecting their individual needs and preferences.
  • Support individuals with autistic spectrum condition with verbal and non-verbal communication, using appropriate communication strategies and techniques.
  • Support individuals with transitions and change, by providing clear information, preparing them for changes, and offering reassurance and support.
Support individuals with multiple conditions and/or disabilitiesReal unit · Highfield Qualifications
You'll understand the impact of multiple conditions and/or disabilities on individuals' physical, mental, emotional, and social well-being. The unit covers the learner's role in providing appropriate support and understanding available resources.

What you'll be able to do

  • Understand the impact of multiple conditions on individuals' physical health and well-being
  • Understand the impact of multiple conditions on individuals' mental health and emotional well-being
  • Understand the impact of multiple conditions and/or disabilities on individuals' social interactions and relationships
  • Understand own role and responsibilities in supporting individuals with multiple conditions and/or disabilities, within the boundaries of the role
  • Understand how to work in partnership with other professionals to support individuals with multiple conditions and/or disabilities
  • Understand the range of support services available for individuals with multiple conditions and/or disabilities, including statutory, voluntary and private sector organisations
  • Understand how to access information and support for individuals with multiple conditions and/or disabilities
  • Assist individuals with multiple conditions and/or disabilities to participate in activities of daily living
  • Assist individuals with multiple conditions and/or disabilities to engage in social and leisure activities
  • Evaluate the effectiveness of the support provided to an individual to engage in activities, using feedback from the individual and other relevant parties
  • Revise the support provided to an individual to engage in activities, based on the evaluation
Support individuals with self-directed supportReal unit · Highfield Qualifications
It teaches you to understand self-directed support and how to assist individuals in directing their own care. You'll learn to support the development of personalised support plans, understand personal budgets, and provide guidance and advocacy to empower individuals.

What you'll be able to do

  • Understand self-directed support, including its principles, benefits, and challenges
  • Understand how to support individuals to direct their own support and develop their support plan, empowering them to make informed choices
  • Understand the different ways that individuals can use their personal budget, including direct payments, managed accounts, and individual service funds
  • Support individuals to direct their support, providing guidance, information, and advocacy as needed
  • Support individuals to use their personal budget in different ways, ensuring that they are able to access the services and support they need
  • Support individuals with an outcome-focused review, evaluating their progress and making adjustments to their support plan as necessary
Support individuals with specific communication needsReal unit · Highfield Qualifications
This unit equips learners with knowledge to identify and respond to individuals' specific communication needs. You'll support the use of communication technology and aids, contribute to addressing communication challenges, and interact using preferred methods.

What you'll be able to do

  • Understand how to identify and respond to an individual’s specific communication needs
  • Understand how to support individuals in the effective use of communication technology and aids
  • Contribute to the process of identifying and addressing the specific communication needs of individuals
  • Interact effectively with individuals using their preferred communication method(s)
  • Promote effective communication between individuals and others involved in their care and support
  • Review an individual’s communication needs and the effectiveness of the support provided, making recommendations for improvement as necessary
Support parents with disabilitiesReal unit · Highfield Qualifications
This unit provides learners with knowledge of legislative and policy frameworks supporting parents with disabilities. You'll learn to identify support needs, overcome barriers, and provide appropriate assistance to parents with disabilities in various contexts.

What you'll be able to do

  • Understand the legislative and policy frameworks that underpin good practice in the support of parents with disabilities, including relevant legislation, guidance, and ethical considerations.
  • Understand the support parents with disabilities may need, considering their individual circumstances, needs, and preferences.
  • Support parents with disabilities by providing practical assistance, emotional support, and advocacy.
  • Support individuals with disabilities to overcome the barriers they may face in becoming parents and bringing up children, such as access to information, resources, and support services.
  • Develop positive working relationships with parents with disabilities, based on trust, respect, and open communication.
  • Work in partnership with other workers, different services, and informal support networks to ensure coordinated and effective support for parents with disabilities.
  • Understand how to maintain the primary focus on safeguarding and promoting the welfare of the child when supporting parents with disabilities.
Support people who are providing homes to individualsReal unit · Highfield Qualifications
You'll learn to assess and approve adult placement or shared lives carers, support carers in preparing to provide a home, and manage the matching process between carers and individuals. The unit emphasises safeguarding, suitability, and motivation evaluation.

What you'll be able to do

  • Carry out assessments to determine the suitability of adult placement / shared lives carers for approval.
  • Support adult placement / shared lives carers in preparing their homes and themselves for providing care to an individual.
  • Carry out the matching process to appropriately pair adult placement / shared lives carers with individuals requiring care.
  • Monitor and review the placements of individuals with adult placement / shared lives carers to ensure their wellbeing and the effectiveness of the placement.
Support person-centred thinking and planningReal unit · Highfield Qualifications
You'll understand the principles and practice of person-centred thinking, planning, and reviews. The unit covers relevant legislation and policies and teaches you to apply person-centred approaches in their own lives and professional practice.

What you'll be able to do

  • Understand the principles and practice of person-centred thinking, planning and reviews in health and social care.
  • Understand the context within which person-centred thinking and planning takes place, including relevant legislation and policies.
  • Understand own role in person-centred planning, including responsibilities and limitations.
  • Apply person-centred planning principles in relation to own life, demonstrating understanding and commitment.
  • Implement person-centred thinking, planning and reviews effectively in a health and social care setting.
Support positive risk taking for individualsReal unit · Highfield Qualifications
This unit covers the importance of positive risk-taking and person-centred risk assessment. You'll understand legal frameworks and develop skills to support individuals in making informed decisions about risks.

What you'll be able to do

  • Understand the importance of risk-taking in everyday life for individuals
  • Understand the importance of a positive approach to risk-assessment
  • Understand the importance of a person-centred approach to risk-assessment
  • Understand the framework which underpins an individual’s right to make decisions
  • Understand the framework which underpins an individual’s right to take risks
  • Support individuals to make decisions about risks
  • Support individuals to take risks safely
  • Understand duty of care in relation to supporting positive risk-taking
Support the development of community partnershipsReal unit · Highfield Qualifications
This unit covers the role and benefits of community partnerships in health and social care. You'll learn to identify opportunities, bring stakeholders together, support the establishment, and contribute to the management of effective community partnerships.

What you'll be able to do

  • Understand the role of community partnerships in providing support and resources to individuals and communities.
  • Identify situations where community partnerships could inform and support practice, enhancing service delivery.
  • Bring people together from different organisations and backgrounds to establish community partnerships.
  • Support the setting up of community partnerships, including defining aims, objectives, and roles.
  • Contribute to the running of community partnerships, ensuring effective communication and collaboration.
  • Contribute to the review of community partnerships, evaluating their impact and identifying areas for improvement.
Support the spiritual wellbeing of individualsReal unit · Highfield Qualifications
This unit provides knowledge of the importance of spiritual wellbeing and its impact on health and quality of life. You'll identify diverse spiritual needs and understand how values and beliefs affect spiritual wellbeing to support individuals effectively.

What you'll be able to do

  • Understand the importance of spiritual wellbeing for individuals and how it contributes to their overall health and quality of life.
  • Identify the spiritual needs of an individual and others, recognising that these needs may be diverse and personal.
  • Understand the impact of personal values and beliefs on your own and an individual's spiritual wellbeing, and how these may influence care practices.
  • Support individuals' spiritual wellbeing by providing appropriate care and support that respects their beliefs and values.
Support use of medication in social care settingsReal unit · Highfield Qualifications
This unit provides learners with knowledge of the legislative framework, common medications, and roles and responsibilities related to medication use in social care settings. You'll learn to administer medication safely, receive and store medication, and maintain accurate records.

What you'll be able to do

  • Understand the legislative framework for the use of medication in social care settings, including relevant laws, regulations, and guidelines
  • Know about common types of medication and their use, including their purpose, dosage, side effects, and contraindications
  • Understand roles and responsibilities in the use of medication in social care settings, including those of care workers, supervisors, and healthcare professionals
  • Understand techniques for administering medication safely and effectively, following established protocols and procedures
  • Receive, store and dispose of medication supplies safely, in accordance with organisational policies and legal requirements
  • Promote the rights of the individual when managing medication, ensuring their autonomy, dignity, and respect
  • Support use of medication, providing assistance and encouragement to individuals as needed
  • Record and report on use of medication accurately and promptly, documenting any relevant information or concerns
Supporting infection prevention and control in social careReal unit · Highfield Qualifications
You'll understand infection prevention and control policies applicable to social care settings. The unit includes supporting practice implementation, minimising infection risks when using equipment, and responding appropriately to outbreaks.

What you'll be able to do

  • Understand how infection prevention and control policies and guidelines can be applied effectively within various social care settings.
  • Support the implementation of infection prevention and control practices in the work setting, ensuring adherence to protocols.
  • Minimise the risk and spread of infection when using equipment, following correct cleaning and disinfection procedures.
  • Understand how to respond appropriately to outbreaks of infection in the work setting, implementing control measures.
  • Follow correct recording and reporting procedures regarding infection prevention and control incidents and concerns.
Team Leadership in Adult CareReal unit · Highfield Qualifications
This unit covers the principles of team leadership and development within adult care settings. You'll understand the roles and responsibilities of team leaders and explore strategies to build cohesive, effective teams.

What you'll be able to do

  • Understand team leadership in adult care, including the roles and responsibilities of a team leader.
  • Understand team development in adult care, including strategies for building a cohesive and effective team.
Test for substance use.Real unit · Highfield Qualifications
It teaches you to prepare for and conduct substance use testing following agreed procedures and protocols. You'll understand the importance of health and safety, confidentiality, and effective communication of test outcomes to relevant parties.

What you'll be able to do

  • Prepare to test individuals for substance use, following agreed procedures and protocols.
  • Test for substances, adhering to health and safety guidelines and maintaining confidentiality.
  • Communicate outcomes of testing for substances to relevant parties, in accordance with agreed procedures and legal requirements.
The Principles of Duty of Care in Care SettingsReal unit · Highfield Qualifications
This unit provides learners with an understanding of duty of care principles and their role in ensuring safe practice in care settings. You'll learn to address conflicts between individual rights and duty of care, respond to concerns and complaints, and prevent adverse events.

What you'll be able to do

  • Understand how duty of care contributes to safe practice in care settings
  • Address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
  • Respond to concerns and complaints effectively and appropriately
  • Recognise adverse events, incidents, errors and near misses
  • Respond to adverse events, incidents, errors and near misses
  • Prevent adverse events, incidents, errors and near misses
The Principles of Infection Prevention and ControlReal unit · Highfield Qualifications
You'll gain comprehensive knowledge of infection prevention and control, including roles and responsibilities, relevant legislation, policies, and procedures. The unit covers systems to prevent infections and the importance of maintaining a safe care environment.

What you'll be able to do

  • Understand own and others’ roles and responsibilities in the prevention and control of infections within a care setting.
  • Understand the relevant legislation and policies relating to the prevention and control of infections, including national guidelines and local protocols.
  • Understand the systems and procedures relating to the prevention and control of infections, such as hand hygiene, waste disposal, and environmental cleaning.
  • Understand the importance of risk assessment in relation to the prevention and control of infections, including identifying potential hazards and implementing control measures.
  • Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections, including the correct selection, application, and disposal of PPE.
  • Understand the importance of good personal hygiene in the prevention and control of infections, including hand washing techniques and respiratory hygiene.
The Principles of Mental Capacity and Restrictive Practice in Care SettingsReal unit · Highfield Qualifications
You'll study the principles of mental capacity and restrictive practices in care settings. The unit covers legal frameworks, assessment of capacity, consent, and applying these principles to protect individual rights.

What you'll be able to do

  • Understand the fundamental principles of mental capacity as defined by relevant legislation and guidance.
  • Understand how to apply the principles of mental capacity and consent in practical situations within care settings, ensuring individual rights are protected.
  • Understand what constitutes restrictive practices and the legal and ethical considerations surrounding their use in care settings.
The Principles of Safeguarding and Protection in Care SettingsReal unit · Highfield Qualifications
This unit covers safeguarding and protection from abuse and neglect within care settings. You'll understand national and local contexts, recognise signs of abuse, reduce risks, respond appropriately, and follow reporting procedures.

What you'll be able to do

  • Understand the national context of safeguarding and protection from abuse and neglect
  • Understand the local context of safeguarding and protection from abuse and neglect
  • Recognise signs of abuse and neglect
  • Understand ways to reduce the likelihood of abuse and neglect occurring
  • Respond to suspected or disclosed abuse and neglect
  • Recognise and report unsafe practices
  • Understand the principles of online safety
Understand Mental Health ProblemsReal unit · Highfield Qualifications
This unit introduces learners to various types of mental ill health, their characteristics, symptoms, and potential causes. You'll also explore the impact of mental ill health on individuals and their social networks, enhancing understanding of associated challenges.

What you'll be able to do

  • Understand the different types of mental ill health conditions and their characteristics.
  • Understand the potential impact of mental ill health on individuals and those within their social network, including family, friends, and carers.
Understand Mental Well-Being and Mental Health PromotionReal unit · Highfield Qualifications
You'll examine different perspectives on mental well-being and mental health, including influencing factors across the lifespan. The unit also covers strategies for promoting mental well-being among individuals and groups.

What you'll be able to do

  • Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span.
  • Implement an effective strategy for promoting mental well-being and mental health with individuals and groups.
Understand Models of DisabilityReal unit · Highfield Qualifications
This unit provides learners with an understanding of the medical, social, and biopsychosocial models of disability. You'll analyse how these models influence individual identity, experience, and service delivery.

What you'll be able to do

  • Understand the difference between various models of disability, such as the medical model, social model, and biopsychosocial model.
  • Understand how the adoption of different models of disability can shape an individual’s identity and lived experience.
  • Understand how the adoption of different models of disability can influence and shape service delivery approaches and practices.
Understand Physical DisabilityReal unit · Highfield Qualifications
You'll understand the concept of physical disability and the importance of focusing on the individual rather than the disability. The unit explores societal impacts and promotes inclusion, independence, respect, and dignity for individuals with physical disabilities.

What you'll be able to do

  • Understand the importance of differentiating between the individual and the disability.
  • Understand the concept of physical disability.
  • Understand the impact of living with a physical disability within society.
  • Understand the importance of promoting inclusion and independence.
Understand Sensory LossReal unit · Highfield Qualifications
It teaches you to understand factors affecting individuals with sensory loss, including physical, psychological, and social aspects. It covers effective communication methods and recognising signs of sensory impairment.

What you'll be able to do

  • Understand the various factors that can impact on an individual experiencing sensory loss, including physical, psychological, and social factors
  • Understand the importance of effective communication for individuals with sensory loss, including the use of appropriate communication methods and aids
  • Understand the main causes and conditions of sensory loss, including common eye and ear conditions
  • Recognise when an individual may be experiencing sight and / or hearing loss and identify appropriate actions that may be taken to support them
Understand Stroke Care ManagementReal unit · Highfield Qualifications
This unit provides knowledge of legislation, policy, and guidance related to stroke care management. You'll understand how to support individuals to manage stroke effects, including communication and physical needs, in line with care plans.

What you'll be able to do

  • Understand relevant legislation, policy and guidance relating to supporting individuals to manage stroke
  • Understand how to support individuals to manage stroke in accordance with their care plan
  • Understand specific communication factors affecting individuals following a stroke, including aphasia and dysarthria
  • Understand strategies to support effective communication with individuals affected by stroke
  • Understand the changing physical needs of individuals affected by stroke, including mobility, balance and coordination
  • Understand how to support individuals with their changing physical needs following a stroke
  • Understand the impact of the effects of stroke on daily living, including personal care, eating and drinking, and household tasks
  • Understand how to support individuals to maintain their independence and quality of life following a stroke
  • Understand the associated complications for an individual with stroke, including pressure sores, falls and infections
  • Understand how to recognise and respond to potential complications following a stroke
  • Understand the importance of adopting a person-centred approach in stroke care management, respecting the individual's preferences and choices
Understand advance care planningReal unit · Highfield Qualifications
This unit covers the principles and processes of advance care planning, emphasising autonomy, capacity, and best interests decisions. You'll understand person-centred approaches and legal requirements to support individuals in planning their future care.

What you'll be able to do

  • Explain the core principles underpinning advance care planning, including autonomy, capacity, and best interests.
  • Outline the process of advance care planning, from initiation to review and documentation.
  • Describe person-centred approaches to advance care planning, ensuring individual preferences and values are respected.
Understand and enable interaction and communication with individuals who have dementiaReal unit · Highfield Qualifications
This unit explores factors affecting communication and interaction with individuals who have dementia. You'll develop verbal and non-verbal communication skills to engage positively, valuing the individual’s identity and promoting effective interactions.

What you'll be able to do

  • Understand the various factors that can affect interactions and communication with individuals who have dementia, including physical, cognitive, and emotional factors.
  • Demonstrate the ability to communicate effectively with an individual with dementia using a range of verbal techniques, such as clear and simple language, active listening, and appropriate tone of voice.
  • Demonstrate the ability to communicate effectively with an individual with dementia using a range of non-verbal techniques, such as body language, facial expressions, and touch.
  • Communicate positively with an individual who has dementia by valuing their individuality, respecting their personal history, and acknowledging their feelings and experiences.
  • Use positive interaction approaches with individuals with dementia, such as person-centred care, validation therapy, and reminiscence therapy.
Understand and meet the nutritional requirements of individuals with dementiaReal unit · Highfield Qualifications
You'll gain an understanding of the unique nutritional needs of individuals with dementia, including the effects of cognitive impairment and swallowing difficulties. They will learn to support individuals to maintain good nutrition and consider the impact of mealtime environments.

What you'll be able to do

  • Understand the nutritional needs that are unique to individuals with dementia, considering factors such as cognitive impairment and swallowing difficulties.
  • Understand the effect that mealtime environments can have on an individual with dementia, including the impact of noise, distractions, and social interaction.
  • Support an individual with dementia to enjoy good nutrition, providing assistance with eating, adapting meals to their preferences, and creating a positive mealtime experience.
Understand how to provide support when working in end of life careReal unit · Highfield Qualifications
You'll explore current approaches to end of life care, including palliative and hospice care. This unit covers understanding individual responses, communication factors, symptom management, and supporting those involved in end of life situations.

What you'll be able to do

  • Understand current approaches to end of life care
  • Understand an individual's response to their anticipated death
  • Understand factors regarding communication for those involved in end of life care
  • Understand how to support those involved in end of life care situations
  • Understand how symptoms might be identified in end of life care
  • Understand advance care planning
Understand how to support individuals during the last days of lifeReal unit · Highfield Qualifications
This unit provides learners with knowledge of supporting individuals during the last days of life. You'll understand physical, emotional, and psychological needs, the impact on individuals and others, and appropriate actions following death.

What you'll be able to do

  • Understand common features of support during the last days of life.
  • Understand the impact of the last days of life on the individual and others.
  • Support individuals and others during the last days of life.
  • Understand the actions to be taken following an individual’s death.
  • Manage own feelings in relation to an individual’s dying or death.
Understand how to support individuals with autistic spectrum conditionsReal unit · Highfield Qualifications
You'll gain a comprehensive understanding of autistic spectrum conditions, including characteristics, diagnostic criteria, and impacts. The unit also explores relevant theories, concepts, and the legal and policy frameworks underpinning good practice.

What you'll be able to do

  • Understand the main characteristics and diagnostic criteria associated with autistic spectrum conditions
  • Understand how autistic spectrum conditions can impact on the lives of individuals and those around them, considering a range of potential effects
  • Understand different theories and concepts about autism, including their strengths and limitations
  • Understand the legal and policy framework that underpins good practice in the support of individuals with autistic spectrum conditions, including relevant legislation and guidance
  • Understand how to achieve effective communication with individuals with an autistic spectrum condition, adapting communication methods as necessary
  • Understand how to support individuals with an autistic spectrum condition, promoting their independence and well-being
Understand positive risk taking for individuals with disabilitiesReal unit · Highfield Qualifications
This unit provides learners with an understanding of positive risk-taking for individuals with disabilities. You'll explore rights, person-centred risk assessment approaches, and relevant legal and policy frameworks supporting decision-making.

What you'll be able to do

  • Understand that individuals with disabilities have the same right as everyone else to take risks and make choices.
  • Understand the importance of a positive, person-centred approach to risk assessment for individuals with disabilities.
  • Understand the legal and policy framework underpinning an individual with disabilities' right to make decisions and take risks.
  • Understand the importance of considering, with an individual with disabilities, the potential risks associated with the choices they make.
  • Understand the importance of a partnership approach to risk taking, involving the individual, their support network, and relevant professionals.
Understand the Effects of Ageing in Activity ProvisionReal unit · Highfield Qualifications
This unit provides learners with knowledge of physiological and cognitive changes associated with ageing, including sensory, mobility, and memory alterations. You'll understand how these changes impact participation in activities and recognise common age-related health conditions.

What you'll be able to do

  • Understand the various effects of human ageing on physical and cognitive functions.
  • Understand the impact of age-related changes on an individual's ability to participate in and benefit from activity provision.
Understand the administration of medication to individuals with dementia using a person centred approachReal unit · Highfield Qualifications
This unit covers the common medications used to manage symptoms of dementia and their potential side effects. You'll understand how to provide person-centred care through the appropriate and effective administration of medication, considering individual medical histories.

What you'll be able to do

  • Understand the common medications available to, and appropriate for, individuals with dementia
  • Understand how to provide person-centred care to individuals with dementia through the appropriate and effective use of medication
Understand the context of supporting individuals with learning disabilitiesReal unit · Highfield Qualifications
This unit provides understanding of legislation, policies, and historical context relating to supporting individuals with learning disabilities. You'll explore the nature and characteristics of learning disabilities and principles of inclusive practice.

What you'll be able to do

  • Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities, including the Equality Act 2010 and the Mental Capacity Act 2005.
  • Understand the nature and characteristics of learning disability, including different types of learning disability and their associated challenges.
  • Understand the historical context of learning disability, including past attitudes and practices that have impacted on the lives of individuals with learning disabilities.
  • Understand the basic principles and practice of advocacy, empowerment, and active participation in relation to supporting individuals with learning disabilities and their families, including promoting their rights and choices.
  • Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers, including the impact of stigma and discrimination.
  • Promote effective communication with individuals with learning disabilities, using a range of communication methods and adapting communication styles to meet individual needs.
Understand the diversity of individuals with dementia and the importance of inclusionReal unit · Highfield Qualifications
You'll understand the concept of diversity and its relevance to individuals with dementia. The unit emphasises person-centred care and inclusion, recognising the unique experiences and needs of individuals from diverse backgrounds.

What you'll be able to do

  • Understand the concept of diversity and its relevance to working with individuals who have dementia, recognising the unique backgrounds, experiences, and perspectives of each person.
  • Understand that each individual’s experience of dementia is unique, and that their needs and preferences should be respected and valued.
  • Understand the importance of working in a person-centred way and how this links to inclusion, ensuring that individuals with dementia are actively involved in decisions about their care and support.
Understand the factors affecting older peopleReal unit · Highfield Qualifications
You'll understand the physical, psychological, and social changes associated with ageing and societal attitudes towards older people. The unit emphasises the importance of person-centred approaches and promoting independence to support dignity and autonomy.

What you'll be able to do

  • Understand the impact of the ageing process on older people, including physical, psychological, and social changes.
  • Understand attitudes of society to older people and how these attitudes can affect their well-being and quality of life.
  • Understand the importance of using person-centred approaches with older people to promote their dignity and autonomy.
  • Understand the importance of independence for older people and how to support them to maintain their independence for as long as possible.
Understand the impact of Acquired Brain Injury on individualsReal unit · Highfield Qualifications
You'll understand Acquired Brain Injury (ABI), its causes, and types. The unit covers the physical, cognitive, emotional, and behavioural impacts of ABI, including specialist communication needs and managing personality changes in individuals and their supporters.

What you'll be able to do

  • Understand the nature and causes of Acquired Brain Injury (ABI).
  • Understand the diverse impacts of Acquired Brain Injury on individuals, including physical, cognitive, and emotional effects.
  • Understand the specialist communication needs of an individual with Acquired Brain Injury and how to effectively support them.
  • Understand the impact that personality changes resulting from ABI can have on an individual and those providing support, and strategies for managing these changes.
  • Understand the impact of challenging behaviour that may arise as a result of Acquired Brain Injury and appropriate strategies for responding.
Understand the process and experience of dementiaReal unit · Highfield Qualifications
You'll gain knowledge of the neurology of dementia, its impact on individuals, families, and carers, and the importance of person-centred care. The unit covers types of dementia, brain function changes, and the effects of diagnosis.

What you'll be able to do

  • Understand the neurology of dementia, including the different types and their impact on brain function.
  • Understand the impact of recognition and diagnosis of dementia on individuals, families, and carers.
  • Understand how dementia care must be underpinned by a person-centred approach, respecting the individual's rights, dignity, and preferences.
Understand the role of communication and interactions with individuals who have dementiaReal unit · Highfield Qualifications
This unit provides learners with an understanding of communication and interaction with individuals who have dementia. You'll explore verbal, non-verbal, and behavioural communication methods, the importance of positive interactions, and factors affecting communication.

What you'll be able to do

  • Understand that individuals with dementia may communicate in different ways, including verbally, non-verbally, and through behaviour.
  • Understand the importance of positive interactions with individuals with dementia, including the impact on their well-being and quality of life.
  • Understand the factors which can affect interactions and communication of individuals with dementia, such as cognitive impairment, sensory loss, and environmental factors.
Understand theories of relationships and social networksReal unit · Highfield Qualifications
You'll study relationship theories relevant to health and social care practice and analyse how relationships and social networks affect well-being and self-esteem. The unit also covers factors influencing relationship development and maintenance.

What you'll be able to do

  • Understand the relevance of relationship theories, such as attachment theory, social exchange theory, and systems theory, to health and social care practice.
  • Analyse the impact of relationships and social networks on the well-being and self-esteem of individuals receiving health and social care.
  • Understand the various factors that can influence the process of a relationship, including communication styles, power dynamics, and cultural differences.
Understanding and Enabling Assisting and Moving IndividualsReal unit · Highfield Qualifications
You'll gain knowledge of safe manual handling principles related to assisting and moving individuals. The unit covers preparing environments, understanding risks to workers and individuals, and applying safe techniques to reduce harm.

What you'll be able to do

  • Understand the key concepts of manual handling in relation to assisting and moving individuals safely
  • Understand the potential impact of assisting and moving activities on both workers and individuals receiving care
  • Understand the roles and responsibilities of workers and others involved in assisting and moving individuals
  • Prepare the environment appropriately before assisting and moving an individual, ensuring safety and accessibility
  • Support the individual to prepare themselves physically and mentally before assisting and moving
  • Assist and move an individual safely and effectively, in accordance with their individual risk assessment and care plan
  • Report and record any changes or concerns that may affect the individual’s care and support plan for assisting and moving
Undertake agreed pressure area careReal unit · Highfield Qualifications
You'll understand the anatomy and physiology of the skin relevant to pressure area care. The unit covers causes and prevention of pressure ulcers, infection control, safe manual handling, and following agreed care plans to provide effective pressure area care.

What you'll be able to do

  • Understand the anatomy and physiology of the skin in relation to pressure area care, including the causes and prevention of pressure ulcers.
  • Understand good practice in relation to own role when undertaking pressure area care, including infection control and manual handling techniques.
  • Follow the agreed care plan when undertaking pressure area care, ensuring the individual's comfort and dignity.
  • Understand the use of materials, equipment and resources that are available when undertaking pressure area care, and how to use them safely and effectively.
  • Prepare to undertake pressure area care, including gathering necessary equipment and ensuring the environment is safe and comfortable.
  • Undertake pressure area care, following the agreed care plan and monitoring the individual's skin condition.
Undertake physiological measurementsReal unit · Highfield Qualifications
This unit provides knowledge of legislation, policy, and good practice for undertaking physiological measurements. You'll gain practical skills to prepare, undertake, record, and report physiological measurements accurately and safely.

What you'll be able to do

  • Understand relevant legislation for undertaking physiological measurements
  • Understand relevant policy for undertaking physiological measurements
  • Understand good practice for undertaking physiological measurements
  • Understand the physiological states that can be measured
  • Prepare to take physiological measurements
  • Undertake physiological measurements accurately
  • Record results of physiological measurements clearly
  • Report results of physiological measurements appropriately
Undertake tissue viability risk assessmentsReal unit · Highfield Qualifications
You'll understand the importance of tissue viability risk assessments in preventing pressure ulcers and skin damage. The unit covers how to undertake, record, report, and review assessments while considering legal and ethical responsibilities.

What you'll be able to do

  • Understand the need for tissue viability risk assessment in preventing pressure ulcers and other skin damage.
  • Undertake tissue viability risk assessment using recognised tools and techniques.
  • Record and report on tissue viability risk assessment findings accurately and effectively.
  • Understand when the risk assessment should be reviewed and updated based on changes in an individual's condition or circumstances.
Undertake urethral catheterisation processesReal unit · Highfield Qualifications
This unit equips learners with knowledge of legislation, anatomy, and good practice related to urethral catheterisation. You'll learn to prepare for, insert, monitor, and care for urethral catheters safely and effectively.

What you'll be able to do

  • Understand relevant legislation, policy, and good practice guidelines in relation to carrying out urethral catheterisation.
  • Understand the relevant anatomy and physiology of the urinary system in relation to urethral catheterisation.
  • Prepare the environment, equipment, and individual for the insertion of urethral catheters.
  • Insert urethral catheters safely and effectively, following established procedures.
  • Monitor and care for the urethral catheter after insertion, identifying and addressing any potential complications.
  • Care for and support the individual during and after the urethral catheterisation procedure, ensuring their comfort and dignity.
Work in partnership with families to support individualsReal unit · Highfield Qualifications
It teaches you to work in partnership with families to support individuals receiving care. You'll understand legal and ethical requirements and develop skills to establish, maintain, and plan shared approaches with families.

What you'll be able to do

  • Understand the principles of partnership working with families and family members in the context of care and/or support.
  • Understand the requirements of partnership working with families and family members in the context of care and/or support.
  • Establish positive relationships with families and family members of individuals receiving care and/or support.
  • Maintain positive relationships with families and family members of individuals receiving care and/or support.
  • Plan shared approaches to the care and support of individuals in collaboration with their families and family members.
  • Work with families to access appropriate support services in their role as carers.
  • Exchange information about partnership work with families, adhering to confidentiality and data protection policies.
  • Record information accurately and appropriately about partnership work with families.
  • Contribute to reviewing the effectiveness of partnership work with families.
  • Provide constructive feedback about the support available for families.
Work with families, carers and individuals during times of crisisReal unit · Highfield Qualifications
You'll develop knowledge and skills to work with individuals, carers, and families during times of crisis. The unit covers relevant legislation, policy, and practice, ethical conduct, confidentiality, risk management strategies, and appropriate responses to crisis situations.

What you'll be able to do

  • Understand relevant legislation, policy and practice when working with individuals, carers and families in times of crisis, ensuring compliance and ethical conduct
  • Develop risk management strategies when working with individuals, carers and families in times of crisis, to minimise potential harm and promote safety
  • Respond during times of crisis effectively and appropriately, providing immediate support and assistance
  • Review the outcomes of requests for action during times of crisis, evaluating their effectiveness and identifying areas for improvement
Work with other professionals and agencies to support individuals with physical disabilityReal unit · Highfield Qualifications
It teaches you to understand the roles of various professionals and agencies in supporting individuals with physical disabilities. You'll learn to assess individual needs for inclusive social care and demonstrate effective partnership working to provide holistic support.

What you'll be able to do

  • Understand the contribution that other professionals and agencies can make to support individuals with physical disabilities, recognising the importance of multidisciplinary working.
  • Assess the needs of individuals with physical disabilities for inclusive social care provision, ensuring their needs are met in a person-centred way.
  • Demonstrate partnership working with other professionals and agencies to provide coordinated and effective support to individuals with physical disabilities.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Administer medication to individuals and monitor the effectsAssess the needs of carers and familiesAssist with the transfer of individuals, who misuse substances, between agencies and services.Care Worker Responsibilities and Ways of WorkingCarry out comprehensive substance misuse assessmentCarry out initial assessments to identify and prioritise the needs of substance misusers.Causes and Spread of InfectionCleaning, Decontamination and Waste Management

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration
Highfield Level 3 Diploma in Adult Care (RQF) (England)
  • Advocate for the improvement of health and wellbeing
  • Contribute to working in partnership with carers
  • Create and capitalise upon opportunities to advocate the need for improving health and wellbeing
  • Develop and sustain cross-sectoral collaborative working for health and wellbeing
  • Develop and sustain effective working with staff from other agencies
  • Empower families, carers and others to support individuals
  • Enable Individuals and Families to Identify Factors Affecting, and Options for Optimising, Their Health and Well-Being
  • Enable individuals, groups and communities to develop their knowledge and skills about promoting health and wellbeing
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Advocate for the improvement of health and wellbeingContribute to working in partnership with carersCreate and capitalise upon opportunities to advocate the need for improving health and wellbeingDevelop and sustain cross-sectoral collaborative working for health and wellbeingDevelop and sustain effective working with staff from other agenciesEmpower families, carers and others to support individualsEnable Individuals and Families to Identify Factors Affecting, and Options for Optimising, Their Health and Well-BeingEnable individuals, groups and communities to develop their knowledge and skills about promoting health and wellbeingEnable workers and agencies to work collaborativelyEngage and Support LearnersEngage and work collaboratively with a range of people and agencies to protect and improve population health and wellbeingEstablish with groups, communities and organisations their interests, concerns and priorities and enable them to identify acceptable representationFacilitate effective learningIdentify potential mental health needs and related issuesIdentify symptoms of diabetes in a child or young person and refer them for further assessmentImplement, monitor and evaluate therapeutic interventions within an overall care programmeLead the Implementation of Inter-Agency Services for Addressing Health and Wellbeing NeedsManage environments and resources for use during healthcare activities+16 more

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Administer medication to individuals and monitor the effectsLevel 3

Applied to your own work

Learners will gain knowledge of legislation, policies, and procedures relevant to medication administration in care settings. The unit covers common medication types, their uses, preparation, administration techniques, and monitoring of effects to ensure safe practice.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for Highfield Level 3 Diploma in Adult Care (RQF) (England)

150 units in this credential, in the order it lists them, awarded by Highfield Qualifications.

  1. Administer medication to individuals and monitor the effects
  2. Assess the needs of carers and families
  3. Assist with the transfer of individuals, who misuse substances, between agencies and services.
  4. Care Worker Responsibilities and Ways of Working
  5. Carry out comprehensive substance misuse assessment
  6. Carry out initial assessments to identify and prioritise the needs of substance misusers.

and 144 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.