The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Learner Satisfaction (Level 1)
How happy learners are with your session delivery, content relevance, and your facilitation style.
Target · An average score of 4.5/5.0 across all your delivered sessions.If you run 10 sessions in a month, we'd expect the average rating from all participants to be at least 4.5 out of 5.0. This means consistently getting positive feedback on your delivery.
Session Completion Rate
The percentage of enrolled participants who actually complete your scheduled training sessions.
Target · Maintain a 95%+ completion rate for all your assigned programmes.If 100 people sign up for your 'New Manager Foundations' programme, we'd expect at least 95 of them to attend and complete all parts of it. This tells us your sessions are compelling enough to keep people engaged.
Post-Session Reporting Timeliness
Making sure all the necessary admin, like attendance records and basic feedback summaries, is done quickly after a session.
Target · All post-session reporting completed within 24 hours of session conclusion.You finish a virtual session on Tuesday afternoon, so the attendance sheet and a quick summary of 'happy sheet' feedback should be logged in the LMS by Wednesday afternoon, latest. We need this data for our records and to spot any immediate issues.
Knowledge Retention (Level 2)
How well learners grasp the key concepts, measured through quizzes or short assessments after the training.
Target · Achieve an average score of >85% on Level 2 knowledge checks for your core programmes.If your 'Product Onboarding' programme includes a quiz on product features, we'd expect the average score across all your participants to be above 85%. This shows your delivery is effective at transferring knowledge.
Learner Engagement & Participation
How actively learners participate in discussions, activities, and Q&A during your sessions, showing they're truly thinking about the content.
- You'll see it in the chat activity during virtual sessions, the number of questions asked, how readily people volunteer for activities, and the quality of their contributions. Your manager might drop into a session or review recordings to observe this. We're looking for active minds, not just passive listeners.
Adaptability & Responsiveness
Your ability to adjust your delivery on the fly based on learner needs, unexpected questions, or technical glitches.
- When a learner asks a curveball question, you don't get flustered
- you address it or 'park' it gracefully. If a tech issue crops up, you calmly use a backup plan. Your manager will notice if you can pivot a session when a group clearly isn't grasping a concept, rather than just ploughing on regardless.
Feedback Quality & Actionability
The depth and constructiveness of the feedback you get from learners, and your ability to use it to refine your approach.
- Beyond just 'good session,' we'd hope to see comments like 'The analogy for X really helped me understand Y.' You'll also be expected to review your feedback, identify patterns, and propose small tweaks to future sessions. Your manager will look for evidence that you're not just collecting feedback, but actually learning from it.
Informal Mentorship & Support
How you informally support and guide newer or less experienced team members, sharing your knowledge and helping them get unstuck.
- You'll be the person newer facilitators go to for advice on handling a tough crowd or troubleshooting a tech issue. Your manager will hear about you offering to review someone's session plan or giving constructive feedback after a co-facilitated event. It's about being a helpful colleague, not just doing your own thing.