How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.

More on studying for a qualification

01What it is

Get help from City & Guilds apprenticeship experts to explore our full range of qualifications in teaching, learning, and development & learning support.

These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

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02The units

What each unit actually teaches you to do

Assess occupational competence in the work environment Real unit · City & Guilds Limited
You'll learn to assess occupational competence in the workplace. The unit covers planning assessment activities, selecting appropriate methods, making justified assessment decisions, providing feedback, and maintaining legal and good practice standards.

What you'll be able to do

  • Plan the assessment of occupational competence in a structured and organised manner
  • Select appropriate assessment methods to accurately measure occupational competence
  • Make informed and justifiable assessment decisions about an individual's occupational competence based on gathered evidence
  • Provide clear and constructive feedback to individuals following the assessment of their occupational competence
  • Document and report assessment outcomes in accordance with organisational procedures
  • Maintain confidentiality and adhere to data protection regulations when handling assessment information
  • Comply with relevant legal requirements and good practice guidelines when assessing occupational competence
Assess vocational skills, knowledge and understanding Real unit · City & Guilds Limited
You'll learn to prepare and conduct assessments of vocational skills, knowledge, and understanding. The unit covers creating assessment plans, selecting suitable methods, providing feedback, and maintaining compliance with legal and good practice requirements.

What you'll be able to do

  • Prepare valid and reliable assessments of vocational skills, knowledge and understanding
  • Carry out assessments of vocational skills, knowledge and understanding in a fair and consistent manner
  • Provide required information and feedback following the assessment of vocational skills, knowledge and understanding
  • Maintain legal and good practice requirements when assessing vocational skills, knowledge and understanding
Develop and prepare resources for learning and development Real unit · City & Guilds Limited
It teaches you to develop and prepare resources for learning and development. You'll understand key principles of resource design, the influence of learning theories, and how to create and adapt resources to meet specific learning needs.

What you'll be able to do

  • Understand the key principles that underpin the development and preparation of learning and development resources
  • Understand how learning theories inform the design of effective resources
  • Develop a range of resources to meet identified learning and development needs
  • Prepare resources in a format suitable for the intended audience and learning environment
  • Evaluate the effectiveness of developed resources in supporting learning
Engage learners in the learning and development process Real unit · City & Guilds Limited
It teaches you to engage learners actively in the learning and development process. You'll understand principles of engagement, the role of mentoring and coaching, and support learners in reviewing their progress and reflecting on their learning.

What you'll be able to do

  • Understand the principles and purpose of actively engaging learners in the learning and development process.
  • Understand the role of mentoring and coaching in facilitating effective learning and development.
  • Assist and actively engage learners throughout their learning and development journey.
  • Assist learners in reviewing their own progress and identifying areas for improvement.
Engage with employers to develop and support learning provision Real unit · City & Guilds Limited
This unit equips learners with knowledge and skills to engage effectively with employers to develop and support learning provision. You'll understand relevant legislation, communication techniques, and how to evaluate the impact of employer involvement on learners and organisations.

What you'll be able to do

  • Understand information relating to employers developing provision for learners, including relevant legislation and guidance
  • Understand how to engage with employers for the benefit of learners, including communication and collaboration techniques
  • Engage with employers effectively for the benefit of learners
  • Evaluate the effect of employer provision on the learner and partner organisation
Evaluate and improve learning and development provision Real unit · City & Guilds Limited
You'll gain understanding and skills to evaluate and improve learning and development provision within organisations. This unit covers evaluation methods, stakeholder roles, data analysis, and implementing improvements while ensuring compliance with regulatory and quality standards.

What you'll be able to do

  • Understand the contexts for evaluation and quality improvement of learning and development provision
  • Understand the methods used in the evaluation of learning and development
  • Evaluate learning and development in accordance with organisational requirements
  • Improve learning and development provision, ensuring regulatory and organisational requirements are met
Facilitate learning and development for individuals Real unit · City & Guilds Limited
This unit provides learners with knowledge and skills to facilitate effective one-to-one learning and development. You'll understand principles of facilitation, adapt to individual learning styles, and support learners in applying and reflecting on new knowledge and skills.

What you'll be able to do

  • Understand the principles and practices of one-to-one learning and development
  • Facilitate one-to-one learning and development sessions
  • Assist individual learners in applying new knowledge and skills in practical contexts
  • Assist individual learners in reflecting on their learning and/or development
Facilitate learning and development in groups Real unit · City & Guilds Limited
You'll explore principles and practices of facilitating learning and development in groups. The unit covers managing group dynamics, applying facilitation techniques, resolving conflicts, and supporting learners to apply and reflect on new knowledge and skills.

What you'll be able to do

  • Understand the principles and practices of learning and development in groups, including different group dynamics and facilitation techniques
  • Facilitate learning and development in groups effectively
  • Assist groups to apply new knowledge and skills in practical contexts
  • Assist learners to reflect on their learning and development undertaken in groups
Identify individual learning and development needs Real unit · City & Guilds Limited
You'll learn to identify individual learning and development needs through effective learning needs analysis. The unit covers principles, methods of identification, consideration of learning styles, and agreeing specific learning objectives with individuals.

What you'll be able to do

  • Understand the principles and practices underpinning learning needs analysis for individuals.
  • Conduct a thorough learning needs analysis for individual learners.
  • Agree specific and measurable individual learning and development needs with learners.
Plan and prepare specific learning and development opportunities Real unit · City & Guilds Limited
This unit develops learners’ ability to plan and prepare specific learning and development opportunities. You'll set SMART objectives, align activities with organisational goals, and select suitable methods and resources to meet individual learner needs.

What you'll be able to do

  • Plan learning and development opportunities that align with identified learning objectives and organisational goals
  • Identify and address individual learner needs when planning learning and development opportunities
  • Prepare specific learning and development opportunities that are engaging and motivating for learners
  • Select appropriate learning methods and resources to support the delivery of learning and development opportunities
  • Create a supportive and inclusive learning environment for all learners
Provide information and advice to learners and employers Real unit · City & Guilds Limited
It teaches you to provide accurate information and advice to learners and employers about learning and development opportunities. You'll understand the range of available support services, recognise their professional boundaries, and assist in accessing appropriate information.

What you'll be able to do

  • Understand the range of information and advice available for learners and employers
  • Understand own professional boundaries and limitations in relation to providing information and advice
  • Provide accurate and relevant information and advice to learners and employers
  • Assist learners and employers to access appropriate information and advice
Reflect on and improve own practice in learning and development Real unit · City & Guilds Limited
You'll understand approaches to reflective practice and continuing professional development. The unit covers models of reflection, analysing feedback, and developing plans to improve personal effectiveness as a learning and development practitioner.

What you'll be able to do

  • Understand different approaches to reflective practice and their application in learning and development
  • Understand the processes involved in continuing professional development (CPD) and its importance
  • Critically reflect on own performance as a learning and development practitioner, identifying strengths and areas for improvement
  • Analyse feedback from learners, colleagues, and managers to inform own development
  • Develop and implement a personal development plan to improve own learning and development practice
  • Evaluate the impact of own development activities on own practice and learner outcomes
Understand the principles and practices of learning and development Real unit · City & Guilds Limited
This unit provides learners with an understanding of the principles and practices of learning and development. You'll explore its purpose within organisations, the learning and development cycle, diverse learner needs, practitioner roles, and relevant legislative requirements.

What you'll be able to do

  • Understand the purpose and context of learning and development within organisations and society.
  • Understand the stages and components of the learning and development cycle.
  • Understand the diverse learning needs of individuals and groups in relation to learning and development.
  • Understand the various roles and responsibilities of a learning and development practitioner.
  • Understand the relevant legislative and organisational requirements that impact learning and development activities.
Understanding the Employing Organisation Real unit · City & Guilds Limited
This unit provides learners with knowledge of their employing organisation’s structure, aims, and objectives. You'll understand their role within the organisation and explore opportunities for professional development and career progression.

What you'll be able to do

  • Understand the structure of their organisation, including its different departments and functions
  • Understand the key aims and objectives of their organisation and how they are achieved
  • Understand their own contribution to their organisation’s key aims and objectives
  • Understand the opportunities for entry, professional development and progression within their organisation
Understanding the principles and practices of assessment Real unit · City & Guilds Limited
You'll gain a comprehensive understanding of assessment principles and requirements, including validity, reliability, fairness, and authenticity. The unit covers regulatory frameworks, assessment methods, planning, involvement of learners, decision-making, and quality assurance processes.

What you'll be able to do

  • Understand the fundamental principles that underpin effective assessment practices
  • Understand the regulatory requirements and guidelines related to assessment
  • Understand a variety of assessment methods available for different learning contexts
  • Understand how to plan assessments that are fair, valid, and reliable
  • Understand how to effectively involve learners in the assessment process, promoting self-assessment and reflection
  • Understand how to involve other relevant parties in the assessment process, such as employers or mentors
  • Understand how to make sound and justifiable assessment decisions based on evidence
  • Understand the importance of quality assurance in maintaining the integrity of the assessment process
  • Understand the procedures for quality assuring assessment practices
  • Understand how to manage information relating to assessment accurately and securely
  • Understand the legal and ethical considerations that must be adhered to during assessment
  • Understand good practice guidelines for conducting assessments in a fair and consistent manner
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Advise on learning and progression

    Standard
  • Develop plans to meet your organisation's goals

    Standard
  • Evaluate and improve learning and development provision

    Standard
  • Evaluate the learner experience of enterprise and entrepreneurship education

    Standard
  • Facilitate effective learning

    Standard
  • Identify Individual Learning and Development

    Standard
  • Identify the learning and development needs of the groups you work with

    Standard
  • Manage Own Reflective Practice for Driver CPC Trainers

    Standard
  • Plan Learning

    Standard
  • Plan and Prepare Family Learning Programmes

    Standard
  • Plan and deliver learning

    Standard
  • Plan and prepare learning and development programmes

    Standard
  • Plan and prepare specific learning and development opportunities

    Standard
  • Reflect on and develop practice

    Standard
  • Reflect on, develop and maintain own skills and practice in learning and development

    Standard
04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Showing 6 roles, drawn from 8 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

Learning Facilitator

This work can lead to managing a learning team as a Learning & Development Manager, or moving into culture and talent work as an Organisational Development Consultant.

See the whole journey
05The credits

The credits, and who awards them

Level 3 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Assess occupational competence in the work environmentAssess vocational skills, knowledge and understandingDevelop and prepare resources for learning and developmentEngage learners in the learning and development processEngage with employers to develop and support learning provisionEvaluate and improve learning and development provisionFacilitate learning and development for individualsFacilitate learning and development in groups

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Navigator The Navigator · your what-if tutor Illustration
The Navigator Your plan for “Plan and prepare specific learning and development opportunities” assumes the same two people are free in March. What have you seen that makes you slightly uneasy about that?
You One of them has been pulled onto the migration twice already. Probably fine.
The Navigator That is the thread worth pulling. Let us build the version where it happens a third time and find the move that works either way.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Bring your own plan Create

    For “Plan and prepare specific learning and development opportunities” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.

  • Map a live decision Analyse

    “Evaluate and improve learning and development provision” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
City & Guilds Level 3 Certificate in Learning and Development
  • Advise on learning and progression
  • Develop plans to meet your organisation's goals
  • Evaluate and improve learning and development provision
  • Evaluate the learner experience of enterprise and entrepreneurship education
  • Facilitate effective learning
  • Identify Individual Learning and Development
  • Identify the learning and development needs of the groups you work with
  • Manage Own Reflective Practice for Driver CPC Trainers
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Assess occupational competence in the work environment, one of this qualification's own units.

Assess occupational competence in the work environment Level 3

Applied to your work in any of these jobs

Learners will acquire skills to assess occupational competence in the workplace. The unit covers planning assessment activities, selecting appropriate methods, making justified assessment decisions, providing feedback, and maintaining legal and good practice standards.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for City & Guilds Level 3 Certificate in Learning and Development

15 units in this credential, in the order it lists them, awarded by City & Guilds Limited.

  1. Assess occupational competence in the work environment
  2. Assess vocational skills, knowledge and understanding
  3. Develop and prepare resources for learning and development
  4. Engage learners in the learning and development process
  5. Engage with employers to develop and support learning provision
  6. Evaluate and improve learning and development provision

and 9 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

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Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.