UK

United Kingdom · Knowledge management · Mid-Level (2-5 years)

Knowledge Sharing Coordinator

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toSenior Knowledge Sharing Coordinator
  • UK framework levelUsually a coordinator, or early in a professional job

Also advertised as KM Content Specialist · Information Curator · Knowledge Analyst

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

iCQ Level 4 NVQ Diploma in Management iCan Qualifications Limited · Level 4 · covers 3 of 11 standards
Pearson Edexcel Level 4 NVQ Diploma in Business Administration Pearson Education Ltd · Level 4 · covers 1 of 11 standards
CMI Level 5 NVQ Diploma in Management and Leadership Chartered Management Institute · Level 5 · covers 4 of 11 standards
GQA Level 3 Certificate In Understanding the Print working environment GQA Qualifications Limited · Level 3 · covers 2 of 11 standards
City & Guilds Level 4 Certificate in Leadership and Management City & Guilds Limited · Level 4 · covers 1 of 11 standards
City & Guilds Level 4 Diploma in Leadership and Management City & Guilds Limited · Level 4 · covers 1 of 11 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Manage knowledge in an organisation CMI Level 5 NVQ Diploma in Management and Leadership
Knowledge of Print Administration GQA Level 3 Certificate In Understanding the Print working environment
Knowledge and information management City & Guilds Level 4 Certificate in Leadership and Management

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
Your Plan Illustration

Built for Knowledge Sharing Coordinator

3 units that map to this job, from the qualifications that cover it.

  1. Manage knowledge in an organisation Chartered Management Institute · covers 4 of 11 standards Level 5
  2. Knowledge of Print Administration GQA Qualifications Limited · covers 2 of 11 standards Level 3
  3. Knowledge and information management City & Guilds Limited · covers 1 of 11 standards Level 4
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Knowledge Sharing Coordinator?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skill this role is being asked for

  • Prompt Engineering & LLM Integration
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Knowledge Sharing Coordinator plan as you set up, starting with the free AI Fluency module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

A Knowledge Sharing Coordinator organises company information so teams can find what they need. You sort useful content from outdated material and make the right information easy to reach. The work involves research, editing and thinking about how people find and use information.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Confluence / Notion / SharePoint Intermediate

Creating, editing, and publishing knowledge base articles; managing permissions for specific spaces; building simple page structures.

MS Teams / Slack Intermediate

Organising knowledge sharing channels; posting announcements; answering questions in dedicated help channels; using basic integrations.

Loom / Camtasia / Canva Basic

Creating simple screen-recording tutorials for processes; using templates to design basic infographics or visual aids for articles.

Enterprise Search Tools (e.g., Coveo, Lucidworks) Intermediate

Using search effectively to find information; tagging content to improve basic findability; understanding how search results are influenced by metadata.

Engagement Analytics (e.g., Google Analytics, Power BI basic) Basic

Pulling pre-built reports on page views, search terms, and bounce rates to understand content performance; identifying popular articles or search gaps.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Content Creation & Updates Updates existing content following clear instructions. New content requires detailed review. Independently creates new content from SME input or existing drafts. Decides on content structure and tone within guidelines. Proposes significant updates to existing articles. Defines content strategy for a workstream. Approves content before publication. Designs new content templates and guidelines.
Content Organisation & Taxonomy Applies existing tags and categories to content as instructed. Suggests new tags or minor adjustments to existing categories. Organises content within defined spaces. Flags inconsistent tagging. Designs and implements new taxonomy structures for specific domains. Leads discussions on taxonomy governance. Audits and refines existing information architecture.
SME Engagement & Knowledge Harvesting Assists senior colleagues in scheduling SME interviews. Takes notes during sessions. Independently schedules and conducts knowledge harvesting interviews with SMEs. Follows up to get content contributions. Coaches SMEs on content best practices. Develops strategies for SME engagement across departments. Trains junior staff on effective knowledge harvesting techniques. Resolves conflicts around knowledge ownership.
Tool & Platform Usage Uses designated KM platforms (e.g., Confluence) to edit and publish content. Independently uses core KM platforms. Explores new features for efficiency. Troubleshoots common user issues. Evaluates new KM tools and platforms. Configures advanced features and integrations. Provides expert-level support and training.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Content Freshness Score
The percentage of knowledge base articles you own that have been reviewed and verified as accurate within their designated review cycle (typically every 3-6 months).
Target · Maintain >90% 'verified' status for all assigned content.

If you manage 100 articles, at least 90 of them should have a 'verified' tag within the last 6 months. If a crucial 'How to Reset Your VPN' guide is 18 months old, that's a miss.

New Content Publishing SLA Adherence
The percentage of new content requests (from a validated source, like a Product update) that you publish or significantly update within a 48-hour service-level agreement.
Target · Achieve 95% adherence to the 48-hour SLA.

A new feature launches on Tuesday. You get the documentation request. If the relevant article is live by Thursday afternoon, you've hit the target. If it slips to Friday, that counts against you.

User Satisfaction Rating
The average rating users give on 'Was this article helpful?' prompts at the bottom of the knowledge base articles you manage.
Target · Achieve an average rating of >4.0/5.0.

If 100 users rate your 'Expense Policy' article, and the average score is 4.2, you're doing well. If it drops to 3.5, we'll need to figure out why and improve it.

Content Clarity & Readability
How easy it is for a typical user to understand and act on the information you've provided, regardless of their technical background.
  • Feedback from user surveys, direct comments in Slack, and informal conversations where colleagues say, 'That guide you wrote really helped me get it.' We'll also look at how often people need to ask follow-up questions after reading your content – fewer questions means clearer content.
SME Engagement & Collaboration
Your ability to build relationships with Subject Matter Experts (SMEs) and get them to contribute their knowledge willingly and effectively.
  • SMEs proactively reaching out to you with updates, positive feedback from SMEs about your process, and a noticeable increase in their willingness to participate in knowledge harvesting sessions. It's about them seeing the value in working with you, not just feeling like it's another chore.
Process Adherence & Improvement
How consistently you follow our established content lifecycle processes (creation, review, publishing, archiving) and your suggestions for making those processes better.
  • Regular use of content templates, consistent application of tagging and metadata, and proactive suggestions for streamlining workflows or improving our internal KM guidelines. We're looking for someone who not only follows the rules but also thinks about how to make them smarter.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Making a Tangible Difference

You'll get a real kick out of seeing your content directly reduce support tickets or hearing a new colleague say, 'That guide you wrote saved me hours!'

A new sales rep closing a deal faster because they found the pricing sheet you organised in seconds.

Organising Chaos

You genuinely enjoy taking a messy pile of information and turning it into something structured, searchable, and logical. The act of tidying up digital spaces is satisfying for you.

Transforming a jumble of shared drive documents into a clear, tagged Confluence space.

Continuous Learning & Problem Solving

Every day brings a new piece of information to understand and explain, or a new challenge in how to best present it. You're constantly learning about different parts of the business.

Figuring out the best way to document a complex engineering process for a non-technical audience.

What frustrates people
  • Chasing SMEs: The endless, often thankless task of pursuing busy experts for their knowledge.
  • Fighting Content Entropy: The constant battle against outdated information and content decay.
  • The 'Company Librarian' Stigma: Being seen as just a 'tidier' rather than a strategic enabler.
  • Tool Proliferation: When new collaboration tools are adopted without a clear strategy, creating more silos.
  • Proving ROI: The difficulty of putting a hard number on 'time saved' or 'mistakes prevented'.
What this role does not give you
  • A quiet, solitary role: You'll be talking to people constantly, trying to extract their knowledge.
  • Instant gratification: Building a robust knowledge base is a long game, with incremental wins.
  • Direct authority over content creators: You'll need to influence and persuade, not command.
  • A static, 'set it and forget it' environment: The knowledge base is a living, breathing thing that needs constant attention.

8Who you work with

Your work directly influences how quickly our colleagues can do their jobs, how consistent our customer messaging is, and how efficiently we onboard new talent. Frankly, you make us smarter as an organisation. Good knowledge sharing means fewer mistakes, faster problem-solving, and a generally happier workforce. It's about making sure the collective brain of the company is accessible and useful.

Inside the business
  • Product Teams (they create a lot of the 'what' and 'why')
  • Sales Teams (they need quick answers for clients)
  • Customer Support (they're on the front line, using our knowledge constantly)
  • Engineering (they've got the deep technical 'how')
  • Marketing (they often need to align messaging with our internal knowledge)
  • HR & Onboarding (they rely on our content to get new people settled)
Outside the business
  • Knowledge Base Platform Vendors (e.g., Confluence support)
  • Content Tool Providers (e.g., Canva, Loom support)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven ability to write clear, concise, and grammatically correct English content.
  • Demonstrable experience in organising information logically, whether in a digital or physical context.
  • A foundational understanding of how to use common digital collaboration and content platforms (e.g., Microsoft 365 suite, Google Workspace).
  • Experience working with multiple stakeholders to gather information or complete tasks.
  • A natural curiosity about how businesses operate and a desire to help people.

10What to practise next

Where the job is going, and what to do about it starting this week.

Data-Driven Knowledge Strategy

Simply put, 'gut feeling' isn't enough anymore. Being able to prove the value of our knowledge efforts with data, and using that data to decide what content to create or improve, is becoming essential for securing resources and showing impact.

KM Metrics Beyond Page Views · A/B Testing Content · Correlation vs. Causation · Reporting & Visualisation

  • This week: Dive deeper into our existing analytics dashboards. What stories do the numbers tell?
  • This month: Propose one small A/B test for an article title or summary and track its performance.
  • Month 2: Learn the basics of a data visualisation tool like Power BI or Tableau (if not already proficient).
  • Month 3: Present a 'state of our content' report for your area, using data to highlight successes and areas for improvement.

Quick win: Start regularly reviewing your content's search terms and page views. What are people looking for? What are they not finding? Use this to guide your next content update.

11Staying current once you are in

What people here do to keep up
  • Attending industry webinars or virtual conferences on knowledge management, content strategy, or information architecture.
  • Joining online communities or forums dedicated to knowledge management professionals to share ideas and learn from peers.
  • Taking online courses on technical writing, content design, or specific KM tools (e.g., LinkedIn Learning, Udemy).
  • Reading books or articles by thought leaders in the KM space to stay current with trends and best practices.
  • Actively seeking feedback on your content and processes from colleagues and users to continuously improve.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering & LLM Integration

Honestly, competitors are already using tools like ChatGPT and Claude to draft reports in minutes that used to take hours. Analysts who get good at this will simply outproduce their peers. It's about working smarter, not harder.

  • Context Windows & Token Limits
  • Temperature Settings
  • RAG (Retrieval Augmented Generation)
  • Output Validation & Hallucination Detection
  • Prompt Chaining

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Content Lifecycle Management
  • Taxonomy & Folksonomy Design (Application)
  • Knowledge Harvesting Techniques
  • Community of Practice (CoP) Support

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Content Writer / Technical Writer

    2-3 years

    Skills to master

    • Structuring complex information, writing for different audiences, using content management systems, basic SEO for internal search.

    You're ready to move on when

    • You've independently managed content projects from brief to publication.
    • You're comfortable interviewing subject matter experts and translating their input.
    • You've received positive feedback on the clarity and accuracy of your written work.
  2. 2

    Library Assistant / Archivist

    2-4 years

    Skills to master

    • Information classification (taxonomy), metadata management, digital asset management, user support and information retrieval.

    You're ready to move on when

    • You've organised large collections of information, digital or physical.
    • You understand the principles of information architecture and findability.
    • You're adept at helping users find specific information efficiently.
  3. 3

    Junior Administrator / Operations Support

    3-5 years

    Skills to master

    • Process documentation, internal communications, basic project coordination, understanding business operations and pain points related to information access.

    You're ready to move on when

    • You've taken initiative to document internal processes or create guides for colleagues.
    • You're known for your organisational skills and attention to detail.
    • You've identified and solved problems related to information sharing in your previous role.

15Where this role leads

The long view: This work can lead to strategy roles that shape how a whole organisation manages information, or to programme management roles overseeing knowledge systems and tools.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Knowledge Sharing Coordinator is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Manage knowledge in an organisation, worked against Knowledge Sharing Coordinator.

Manage knowledge in an organisation Level 4

Applied to your work in Knowledge Sharing Coordinator

The objective of this unit is to enable learners to understand and manage knowledge effectively within an organisation. Learners will identify different types of knowledge, determine knowledge needs, and implement strategies and processes to manage knowledge assets in alignment with organisational goals.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Knowledge Sharing Coordinator
  • Content Lifecycle Management
  • Taxonomy & Folksonomy Design (Application)
  • Knowledge Harvesting Techniques
  • Community of Practice (CoP) Support
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Knowledge Sharing Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Senior Knowledge Sharing Specialist (Level 3)

    3-5 years in this role

    You'll move from owning specific content areas and small projects to leading larger content initiatives, improving processes, and mentoring junior colleagues.

    • Advanced Taxonomy & Information Architecture Design Designing new classification systems.
    • Facilitation of Communities of Practice Actively building and nurturing knowledge-sharing groups.
    • KM Programme Management Leading complex projects with multiple dependencies.
    • Data Analysis for KM Insights Using analytics to drive strategic content decisions.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, parts of knowledge management can be a bit repetitive. But what if you could offload some of that grunt work to AI? We're not talking about replacing you; we're talking about giving you superpowers. Imagine spending less time on the tedious bits and more on the strategic, creative stuff that really matters.

Our Knowledge Management team is really keen on using AI to make your job smoother and more impactful. We're looking at how tools can help you get to the good stuff faster, so you can focus on building relationships with SMEs and crafting truly excellent content, rather than getting bogged down in manual tasks. Here's a glimpse of how AI can actually help you day-to-day:

Automated Content Triage & Tagging

Imagine new documents landing in a shared drive or Teams channel. AI can scan these for you, suggest relevant tags based on our taxonomy, and even flag potential duplicates. This means less manual sorting and more time for actual content creation.

Knowledge Gap Analysis

Instead of guessing what content people need, AI can analyse our enterprise search logs and support tickets. It'll spot common questions people are asking but not finding answers for, giving you a data-driven backlog of content to create. No more shooting in the dark!

First-Draft Generation

Got a long meeting transcript or a dense technical document? Feed it into a generative AI model and ask it to produce a concise summary, a set of FAQs, or even a one-page 'quick start' guide. This drastically cuts down on your initial writing and synthesis time, letting you focus on refining and adding that human touch.

Communication & Promotion Assistance

Once you've published a brilliant new article, you need to tell people about it. AI can help you draft announcements for Slack, Teams, or email newsletters, tailoring the tone for different audiences. It speeds up the 'marketing' aspect of your role, ensuring your hard work gets seen.

Common questions

Common questions

How do you become a Knowledge Sharing Coordinator?

Common routes in include Content Writer / Technical Writer (2-3 years), Library Assistant / Archivist (2-4 years) and Junior Administrator / Operations Support (3-5 years). Times vary with prior experience.

Where can a Knowledge Sharing Coordinator progress to?

This role can lead on to Senior Knowledge Sharing Specialist (3-5 years in this role), depending on the skills you build.

What new skills matter most for a Knowledge Sharing Coordinator?

Increasingly, Prompt Engineering & LLM Integration. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

Read the Zavmo manifesto to understand how you will be taught Meet your tutors

Or try another one

17Where to go from here

Other roles at Level 3

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in knowledge management

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills built here, organising content, working with stakeholders, managing change, apply beyond knowledge management. They can lead to content strategy roles in marketing, information architecture roles in product teams, or learning and development roles in HR.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free AI Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.