City & Guilds Limited · RQF Level 4
City & Guilds Level 4 Diploma in Leadership and Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 4
- Total credits37
- Guided learning34 hours
- Units in this qualification104
Awarded by City & Guilds Limited · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
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These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analysing and Interpreting Statistics to Inform Management DecisionsReal unit · City & Guilds Limited
This unit equips learners with skills to analyse data using appropriate statistical tools and techniques. You'll interpret statistical results to inform management decisions and communicate findings effectively to stakeholders.
What you'll be able to do
- Understand how to analyse data using a statistical tool to support management decision-making.
- Interpret the results generated from a statistical analysis to inform a management decision.
Applying lean production and improvement methodologies to operational problems in service deliveryReal unit · City & Guilds Limited
It teaches you to plan and implement a service delivery improvement project using lean production and improvement methodologies. You'll develop a detailed project plan and produce a report analysing project outcomes and recommending further improvements.
What you'll be able to do
- Plan and undertake a service delivery improvement project using appropriate lean production and improvement methodologies
- Implement a service delivery improvement project using lean production and improvement methodologies
- Monitor and evaluate the progress of a service delivery improvement project
- Develop a comprehensive report on the outcomes of the service improvement project, including recommendations for further improvement
Assessing Your Own Leadership Capability and PerformanceReal unit · City & Guilds Limited
You'll explore different leadership styles and assess their own leadership capability and performance against organisational values and goals. The unit supports adopting effective leadership approaches to motivate staff and enhance organisational outcomes.
What you'll be able to do
- Understand different leadership styles within an organisation, including their strengths and weaknesses
- Review the effectiveness of own leadership capability and performance in meeting organisational values and goals
- Adopt an effective leadership style to motivate staff to achieve organisational values and goals
Becoming an effective leaderReal unit · City & Guilds Limited
It teaches you to understand and evaluate their leadership abilities in relation to key responsibilities. You'll analyse their leadership style, its impact on others, and identify areas for personal development.
What you'll be able to do
- Understand own ability to fulfil key responsibilities of the leadership role.
- Evaluate own ability to lead others.
Budgetary planning and controlReal unit · City & Guilds Limited
You'll understand how budgetary planning aligns with organisational objectives and the types of budgets used. The unit covers the development, implementation, and control of budgets, including monitoring performance and taking corrective actions.
What you'll be able to do
- Understand how budgetary planning supports the achievement of an organisation's strategic objectives
- Understand the processes involved in developing and implementing budgets within an organisation
- Understand the importance of effective budget control in ensuring financial stability and accountability
- Understand how to measure and monitor performance against budgets, identifying variances and their potential causes
- Understand how to take corrective action to address budget variances and ensure that objectives are met
Contributing to innovation and creativity in the workplaceReal unit · City & Guilds Limited
You'll gain knowledge of innovation and creativity in the workplace. The unit covers definitions, types, drivers, and conditions affecting innovation, as well as the role of creative thinking in fostering innovative organisational practices.
What you'll be able to do
- Understand the meaning and significance of innovation in a business context
- Understand the different types of innovation, such as product, process, and service innovation, and their application within an organisation
- Understand the key drivers of innovation, including market trends, technological advancements, and competitive pressures
- Understand the conditions that promote and hinder innovation in the workplace, such as organisational culture, leadership style, and resource availability
- Understand the use of creative thinking techniques, such as brainstorming and mind mapping, in the innovation process
- Understand the stages involved in the innovation process, from idea generation to implementation and evaluation
- Understand how to implement innovation initiatives within an organisation
- Understand how to measure the impact of innovation on organisational performance
Data collection and analysis to justify management decision-makingReal unit · City & Guilds Limited
You'll learn to collect, analyse, and present data relevant to management decision-making. The unit covers data analysis techniques and how to use data to justify decisions clearly and concisely.
What you'll be able to do
- Understand how to gather, analyse, and present data
- Use data analysis to justify a management decision
Delegating authority in the workplaceReal unit · City & Guilds Limited
This unit equips learners with knowledge of the benefits of delegation for individuals and organisations. You'll learn to delegate tasks effectively by providing clear instructions, support, and monitoring progress, as well as improving their own delegation abilities.
What you'll be able to do
- Understand the benefits of delegation for both the individual and the organisation
- Delegate tasks effectively in the workplace, providing clear instructions and appropriate support
- Improve own ability to delegate and empower others by reflecting on experiences and seeking feedback
Developing Critical ThinkingReal unit · City & Guilds Limited
You'll critically assess their own beliefs, attitudes, and values in relation to management theories. The unit encourages analysis of the origins and influences of these personal factors and their impact on management practice.
What you'll be able to do
- Critically assess own beliefs in relation to management theories
- Critically assess own attitudes in relation to management theories
- Critically assess own value systems in relation to management theories
- Critically assess the validity of management theories in relation to own beliefs
- Critically assess the validity of management theories in relation to own attitudes
- Critically assess the validity of management theories in relation to own values
Developing Individual Mental ToughnessReal unit · City & Guilds Limited
It teaches you to assess their own mental toughness using appropriate tools and techniques. You'll understand strategies to develop mental toughness and plan actions to improve their resilience and coping skills.
What you'll be able to do
- Assess own mental toughness using appropriate tools and techniques
- Understand how mental toughness can be developed through various strategies
- Plan to improve own mental toughness by setting goals and identifying actions
Developing Your Leadership StylesReal unit · City & Guilds Limited
You'll understand the characteristics and outcomes of effective leadership and assess their own leadership styles and behaviours. The unit covers evaluating the implications of leadership styles within organisations and developing leadership capabilities.
What you'll be able to do
- Understand the outcomes of effective leadership
- Assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
Developing a culture to support innovation and improvementReal unit · City & Guilds Limited
You'll understand organisational culture and its influence on innovation and improvement. The unit covers the role of values and different functions in supporting innovation, and how to develop a culture that fosters idea generation and implementation.
What you'll be able to do
- Understand the key elements of an organisation’s culture and its impact on performance
- Understand the importance of organisational values in underpinning a culture that fosters innovation and improvement
- Understand the roles of different functions within an organisation in supporting innovation and change initiatives
- Develop a culture that supports the generation and implementation of new ideas
- Understand the importance of risk management in creating a culture that supports creativity and innovation
- Understand the important role of communication in facilitating the innovation process
Developing and Leading Teams to Achieve Organisational Goals and ObjectivesReal unit · City & Guilds Limited
This unit covers the importance of leading teams to achieve organisational goals. You'll explore different leadership styles, factors influencing team dynamics, and develop strategies to build cohesive, collabourative teams.
What you'll be able to do
- Understand the importance of leading teams effectively to achieve organisational goals and objectives
- Develop teams, fostering collaboration and a shared sense of purpose
- Lead teams, motivating individuals and ensuring the achievement of organisational goals and objectives
Developing people in the workplaceReal unit · City & Guilds Limited
You'll explore the importance of promoting personal development in the workplace. This unit covers identifying individual development needs, setting development goals, and the role of managers in supporting personal growth for both individuals and organisations.
What you'll be able to do
- Understand the importance of promoting personal development
- Plan for an individual’s development
Developing yourself and othersReal unit · City & Guilds Limited
It teaches you to identify development needs for themselves and others using various methods. You'll understand continuous professional development and how to evaluate the effectiveness of development activities.
What you'll be able to do
- Identify individual and team development needs through various methods such as performance reviews, skills gap analysis, and feedback.
- Develop self through continuous professional development, reflection, and seeking feedback.
- Develop others through coaching, mentoring, training, and delegation to achieve organisational objectives.
- Evaluate the effectiveness of development activities.
Giving briefings and making presentationsReal unit · City & Guilds Limited
This unit develops learners' ability to plan, deliver, and evaluate briefings and presentations. You'll learn to tailor content to audiences, use appropriate communication techniques and visual aids, and identify areas for improvement.
What you'll be able to do
- Plan a briefing or presentation, considering the target audience, objectives, and key messages.
- Conduct a briefing or presentation, using appropriate communication techniques and visual aids to engage the audience.
- Evaluate the effectiveness of a briefing or presentation, identifying areas for improvement in future deliveries.
Improving and maintaining the organisation’s environmental performanceReal unit · City & Guilds Limited
This unit provides learners with an understanding of environmental sustainability within organisational strategy. You'll learn to identify and resolve environmental problems through environmental audits and analyse the impact of relevant regulations and legislation.
What you'll be able to do
- Understand the strategic context of environmental sustainability within organisations.
- Understand how to identify environmental problems and issues within an organisation.
- Understand how to resolve environmental problems and issues through the application of an environmental audit.
Interpreting financial statements to assess organisational performance using financial ratiosReal unit · City & Guilds Limited
You'll understand the purpose and components of key financial statements and the financial expectations of organisational stakeholders. They will learn to calculate and interpret financial ratios to assess organisational performance across various areas.
What you'll be able to do
- Understand the purpose and function of financial statements, including the balance sheet, income statement, and cash flow statement
- Understand the financial expectations and information needs of various organisational stakeholders, such as shareholders, creditors, and employees
- Understand how to calculate and use a range of financial ratios to assess organisational performance
- Understand how to interpret financial ratios to assess performance areas relevant to organisational stakeholders, such as profitability, liquidity, and solvency
- Analyse financial statements using financial ratios to assess organisational performance
Knowledge and information managementReal unit · City & Guilds Limited
This unit covers the principles and importance of knowledge management within an organisation. You'll understand how to identify, manage, and protect knowledge assets to support innovation and organisational objectives.
What you'll be able to do
- Understand the concept of knowledge management, including its definition and key principles
- Understand the importance of knowledge management in terms of an organisation’s knowledge assets, including intellectual property and expertise
- Understand the management of knowledge assets, including their identification, storage, sharing and utilisation
- Understand the key knowledge management processes required for innovation, including knowledge creation, capture, transfer and application
- Develop a framework for establishing a knowledge management culture within the organisation, including strategies for promoting knowledge sharing and collaboration
Leading Innovation and ChangeReal unit · City & Guilds Limited
This unit covers the importance of innovation and change management within organisations. You'll explore factors influencing innovation, propose solutions to improve performance, and develop skills to lead and manage change initiatives effectively.
What you'll be able to do
- Understand the need for innovation within an organisation.
- Understand the need for change management within an organisation.
- Propose innovative solutions to improve organisational performance.
- Lead change within an organisation.
- Manage change within an organisation.
Leading and motivating a team effectivelyReal unit · City & Guilds Limited
This unit equips learners with knowledge to communicate an organisation's vision and strategy effectively to a team. You'll understand how to motivate and develop the team to achieve organisational goals and enhance performance.
What you'll be able to do
- Communicate the organisation's vision and strategy to the team effectively.
- Motivate the team to achieve organisational goals.
- Develop the team to enhance their skills and performance.
Making a Financial CaseReal unit · City & Guilds Limited
It teaches you to understand key financial concepts such as ROI, NPV, and payback period used in management decision-making. You'll develop and justify a financial case to support specific management decisions.
What you'll be able to do
- Understand financial concepts used to inform management decisions.
- Make a financial case to inform a management decision.
Making professional PresentationsReal unit · City & Guilds Limited
You'll learn to plan, structure, and deliver professional presentations. The unit covers audience analysis, message development, use of visual aids, communication techniques, and self-evaluation of presentation effectiveness.
What you'll be able to do
- Plan a professional presentation, taking into account the audience, purpose, and key messages
- Structure the presentation logically and effectively to engage the audience
- Select appropriate visual aids and supporting materials to enhance the presentation
- Deliver a professional presentation with confidence and clarity
- Use effective communication techniques to engage the audience and convey key messages
- Manage time effectively during the presentation
- Respond to questions and feedback from the audience in a professional manner
- Evaluate own ability to make professional presentations, identifying strengths and areas for improvement
- Reflect on feedback received from others to enhance future presentations
Management CommunicationReal unit · City & Guilds Limited
You'll develop knowledge of effective communication in management. The unit covers communication styles, channels, and the development of communication skills through reflection to enhance management practice.
What you'll be able to do
- Understand the importance of effective communication in management, including different communication styles and channels
- Develop effective communication skills as a reflective manager, adapting communication to suit different audiences and situations
- Evaluate own communication skills and identify areas for improvement, using feedback and reflection
Managing Customer RelationsReal unit · City & Guilds Limited
You'll learn to manage customer relations through environmental scanning techniques to identify and retain customers. The unit also covers understanding the customer supply chain and its role in meeting customer requirements effectively.
What you'll be able to do
- Use environmental scanning techniques to find new customers
- Use environmental scanning techniques to retain existing customers
- Understand how the customer supply chain operates to meet customer requirements
Managing ImprovementReal unit · City & Guilds Limited
It teaches you to assess organisational effectiveness in meeting customer requirements and to plan and implement quality improvement projects. You'll evaluate their own ability to manage quality and identify actions to enhance customer satisfaction.
What you'll be able to do
- Understand how to assess the effectiveness of the organisation in relation to customer requirements
- Understand own ability to manage quality to meet customer requirements
- Understand own ability to improve quality to meet customer requirements
- Plan projects to meet customer requirements
- Plan projects to exceed customer requirements
- Implement projects to meet customer requirements
- Implement projects to exceed customer requirements
Managing Individual DevelopmentReal unit · City & Guilds Limited
It teaches you to evaluate individual performance using various assessment methods and to develop and implement personal development plans. You'll provide constructive feedback and monitor progress to support individual growth within organisations.
What you'll be able to do
- Evaluate individual performance in an organisation, using appropriate methods.
- Identify areas for individual development within an organisation.
- Develop a personal development plan for an individual in an organisation.
- Implement a personal development plan for an individual in an organisation.
- Monitor the progress of an individual's personal development plan.
Managing InformationReal unit · City & Guilds Limited
You'll explore the importance of managing information effectively within an organisation, including types of information and legal requirements. The unit develops skills to gather, analyse, and disseminate information to support decision-making.
What you'll be able to do
- Understand the importance of managing information effectively within the organisation
- Understand the different types of information used within the organisation
- Understand the legal and ethical requirements for managing information
- Gather information from relevant sources to support decision-making or problem-solving in your area of responsibility
- Analyse gathered information to identify key trends, patterns, and insights
- Use information analysis to make informed decisions or solve problems effectively
- Disseminate information on a management decision clearly and concisely
- Disseminate information through the appropriate organisational channels to reach the intended audience
- Ensure the accuracy and timeliness of disseminated information
Managing Marketing ActivitiesReal unit · City & Guilds Limited
This unit covers the concepts and processes involved in managing marketing activities, including market research, the marketing mix, and marketing strategies. You'll also review the effectiveness of marketing within an organisation.
What you'll be able to do
- Understand the fundamental concepts involved in managing marketing activities within an organisation
- Understand the importance of market research and analysis in informing marketing decisions
- Understand the key elements of the marketing mix (product, price, place, promotion)
- Review and evaluate the effectiveness of existing marketing activities within an organisation, identifying areas for improvement
- Recommend changes to marketing activities based on the review of their effectiveness
Managing MeetingsReal unit · City & Guilds Limited
This unit provides knowledge of different types of meetings and their suitability for various purposes. You'll develop skills in preparing for meetings, managing their own performance during meetings, and effectively following up on actions arising from meetings.
What you'll be able to do
- Understand different types of meetings
- Understand the suitability of different types of meetings for different purposes
- Understand how to prepare effectively for a meeting
- Develop own performance in managing meetings
- Follow up actions from meetings effectively
- Manage actions from meetings effectively
Managing Mental Health in the WorkplaceReal unit · City & Guilds Limited
You'll gain skills to manage mental health in the workplace, including evaluating existing initiatives and ensuring legal compliance. The unit also covers how to hold and record supportive conversations with staff about their mental health.
What you'll be able to do
- Identify the strengths and weaknesses of existing mental health initiatives in the workplace.
- Carry out the legal requirements to ensure staff’s positive mental health and wellbeing at work.
- Hold and record conversations with staff about their mental health concerns in a supportive and appropriate manner.
Managing Own Continuing Professional DevelopmentReal unit · City & Guilds Limited
You'll learn to manage their continuing professional development by reviewing personal and work-related experiences. They will identify learning opportunities, plan development activities, and evaluate the impact of learning on workplace performance.
What you'll be able to do
- Review personal and work-related development experiences to identify learning opportunities
- Review personal and work-related development aims, objectives and priorities to inform development planning
- Plan development activities to address identified learning needs and achieve desired outcomes
- Undertake planned development activities, such as training courses, mentoring, or self-study
- Evaluate the effectiveness of planned development activities in achieving learning objectives
- Review and reflect on learning gained from development activities
- Analyse the effect of learning on workplace performance, identifying areas of improvement
- Implement changes in workplace practices based on learning and reflection
Managing Projects in the OrganisationReal unit · City & Guilds Limited
You'll develop the ability to plan, manage, and control projects within an organisation by defining objectives, identifying stakeholders, and allocating resources effectively. The unit also covers evaluating personal project management skills to improve future project outcomes.
What you'll be able to do
- Plan a project within the organisation, defining clear objectives and scope.
- Manage a project in an organisation, ensuring it aligns with organisational goals.
- Monitor and control project progress, addressing any issues or risks effectively.
- Evaluate own ability to manage a project, identifying strengths and areas for improvement.
- Reflect on lessons learned from managing a project to enhance future performance.
Managing RecruitmentReal unit · City & Guilds Limited
This unit provides learners with knowledge of human resource planning and its impact on organisational performance. You'll plan and implement recruitment activities in compliance with legal and organisational requirements.
What you'll be able to do
- Understand the principles of human resource planning within an organisation
- Understand the requirements of human resource planning within an organisation
- Plan recruitment activities in line with legal requirements
- Plan recruitment activities in line with organisational requirements
- Implement recruitment activities in line with legal requirements
- Implement recruitment activities in line with organisational requirements
Managing ResourcesReal unit · City & Guilds Limited
You'll understand principles and requirements for managing physical resources effectively. The unit covers planning and implementing improvements, legal and organisational considerations, and health and safety aspects related to resource management.
What you'll be able to do
- Understand the principles of managing physical resources for which you are accountable.
- Understand the requirements for managing physical resources for which you are accountable.
- Plan improvements for managing physical resources for which you are accountable.
- Implement improvements for managing physical resources for which you are accountable.
Managing Stress and Conflict in the OrganisationReal unit · City & Guilds Limited
This unit focuses on understanding workplace stress and conflict within an organisation. You'll evaluate existing support mechanisms and policies, and develop skills to improve stress and conflict management in their area of responsibility.
What you'll be able to do
- Understand the effectiveness of own organisation in dealing with workplace stress, including identifying sources of stress and support mechanisms
- Understand the effectiveness of own organisation in dealing with workplace conflict, including conflict resolution strategies and policies
- Improve the management of workplace stress in own area of responsibility by implementing strategies to reduce stress levels
- Improve the management of workplace conflict in own area of responsibility by implementing conflict resolution processes
Managing a healthy and safe environmentReal unit · City & Guilds Limited
This unit covers the importance of maintaining a healthy and safe working environment. You'll understand relevant legislation and organisational policies, and develop skills to manage risks and promote wellbeing in the workplace.
What you'll be able to do
- Understand the importance of working in a healthy and safe environment, including relevant legislation and organisational policies
- Manage a healthy and safe environment, implementing procedures to minimise risks and promote wellbeing
- Respond effectively to health and safety incidents, following established protocols and reporting procedures
Managing and implementing change in the workplaceReal unit · City & Guilds Limited
You'll understand the reasons for organisational change and develop skills to manage and implement change effectively. The unit covers change management techniques, communication strategies, and addressing resistance among stakeholders.
What you'll be able to do
- Understand the reasons for change in an organisation, including internal and external drivers
- Manage and implement change in the workplace, using appropriate change management techniques
- Communicate the reasons for change effectively to team members and stakeholders
- Address resistance to change and support individuals through the change process
Managing equality and diversity in own areaReal unit · City & Guilds Limited
This unit provides learners with knowledge of equality and diversity legislation, policies, and practices relevant to their area of responsibility. You'll understand how to influence equality and diversity management and address discriminatory behaviour.
What you'll be able to do
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Influence the management of equality and diversity in own area of responsibility
Managing for Efficiency and EffectivenessReal unit · City & Guilds Limited
You'll assess an organisation's efficiency and effectiveness in managing resources and processes to achieve targets. The unit also enables evaluation of personal management abilities, identifying areas for improvement.
What you'll be able to do
- Assess the organisation’s ability to manage resources efficiently in order to achieve targets and objectives
- Assess the organisation’s ability to manage processes effectively in order to achieve targets and objectives
- Evaluate own ability to manage resources efficiently
- Evaluate own ability to manage processes effectively
Managing personal developmentReal unit · City & Guilds Limited
You'll learn to identify and prioritise work-related development needs aligned with organisational objectives. The unit covers implementing and evaluating development activities and understanding their impact on workplace performance.
What you'll be able to do
- Understand how to identify and prioritise work-related development requirements, aligning them with organisational objectives
- Implement planned development activities, providing support and guidance to individuals
- Evaluate the effectiveness of development activities, measuring their impact on individual and organisational performance
- Apply learning in the workplace, demonstrating improved skills and knowledge
Managing remote workersReal unit · City & Guilds Limited
You'll explore different forms of remote working and their suitability for business needs. The unit covers legislative and regulatory requirements, as well as the benefits and disadvantages of managing remote workers.
What you'll be able to do
- Understand the different forms of remote working that can best apply for business requirements.
- Understand the different forms of remote working that can best apply for enterprise requirements.
- Apply the legislative requirements for remote working.
- Apply the regulatory requirements for remote working.
- Understand the benefits of managing remote workers.
- Understand the disadvantages of managing remote workers.
Managing risk in the workplaceReal unit · City & Guilds Limited
You'll understand the importance of managing risks in the workplace, including legal, ethical, and organisational considerations. The unit develops skills to identify potential hazards and apply appropriate risk management techniques within their area of responsibility.
What you'll be able to do
- Understand the importance of managing risks in the workplace, considering legal, ethical and organisational factors
- Identify potential risks within own area of responsibility, using appropriate risk assessment techniques
- Manage identified risks in own area of responsibility, implementing suitable control measures and monitoring their effectiveness
Managing the analysis of secondary dataReal unit · City & Guilds Limited
This unit covers the gathering and evaluation of complex data from diverse secondary sources. You'll learn to review their own data analysis findings and assess research activities to identify areas for future self-development.
What you'll be able to do
- Gather complex data from diverse secondary sources
- Evaluate complex data gathered from diverse secondary sources
- Review the findings from own analysis of data
- Review research activity and identify areas for future self development
Managing work analysisReal unit · City & Guilds Limited
This unit introduces the strategic context and purpose of work analysis in organisations. You'll conduct work analysis to improve performance and make informed decisions based on analysis outcomes to support organisational goals.
What you'll be able to do
- Understand the strategic context of work analysis and its contribution to organisational goals
- Understand the purpose of work analysis in improving organisational performance
- Conduct a work analysis to identify areas for improvement in organisational performance
- Use appropriate methods and tools to conduct a thorough work analysis
- Make informed decisions based on the outcomes of the work analysis to improve organisational performance
Managing workplace projectsReal unit · City & Guilds Limited
You'll understand how to manage simple workplace projects, including planning, organising resources, and monitoring progress. The unit also covers the financial and non-financial implications of projects, such as budgeting and risk management.
What you'll be able to do
- Manage a simple workplace project, including planning, organising, and monitoring progress.
- Understand the financial and non-financial implications of a workplace project, including budgeting, resource allocation, and risk management.
Motivating people in the workplaceReal unit · City & Guilds Limited
This unit provides knowledge of factors affecting workplace motivation and performance. You'll explore management styles, working environments, and reward systems, developing skills to improve motivation and performance.
What you'll be able to do
- Understand the factors that may affect performance in the work place
- Understand the factors that may affect motivation in the work place
- Improve levels of motivation in the workplace
- Increase performance in the workplace
Partnership WorkingReal unit · City & Guilds Limited
You'll explore the principles of partnership working, including collabouration, communication, and shared responsibility. The unit covers how to meet partners' needs and expectations and establish effective partnership agreements.
What you'll be able to do
- Understand the principles of partnership working, including collaboration, communication, and shared responsibility
- Understand the benefits and challenges of working in partnership with other organisations or individuals
- Understand how to identify and engage with potential partners
- Understand how to identify and meet the needs and expectations of partners
- Understand how to manage conflicts and disagreements that may arise in partnership working
- Understand how to establish clear communication channels and protocols with partners
- Understand how to reach a partnership working agreement that outlines roles, responsibilities, and objectives
- Understand how to monitor and evaluate the effectiveness of partnership working arrangements
Planning and allocating workReal unit · City & Guilds Limited
You'll develop knowledge of effective work planning and allocation within a team. The unit covers resource identification, setting realistic deadlines, task prioritisation, and improving team performance through monitoring and support.
What you'll be able to do
- Plan work effectively in the workplace, taking into account available resources and deadlines
- Allocate work to team members, considering their skills, experience, and workload
- Understand how to improve the performance of a team in delivering to plan, including monitoring progress and providing support
Planning and leading a complex team activityReal unit · City & Guilds Limited
It teaches you to plan and lead complex team activities. You'll develop skills in defining objectives, allocating resources and roles, communicating effectively with the team, and reviewing their leadership performance.
What you'll be able to do
- Plan a complex team activity, considering resources, timelines, and objectives
- Communicate information about the activity clearly and effectively to the team
- Review own ability to lead a team through a complex activity, identifying strengths and areas for development
Planning change in the workplaceReal unit · City & Guilds Limited
It teaches you to understand the internal and external forces driving change within an organisation. You'll learn to identify areas requiring change, plan change initiatives, and communicate these plans effectively within the workplace.
What you'll be able to do
- Understand the various forces that drive change within an organisation, including internal and external factors
- Understand the potential impact of change on individuals, teams and the organisation as a whole
- Identify areas where change is needed within an organisation
- Plan a change initiative, including setting objectives, identifying resources and developing a timeline
- Communicate the planned change effectively to stakeholders
- Manage resistance to change and support individuals through the transition
Preparing to apply lean production and improvement methodologies to operational problems in service deliveryReal unit · City & Guilds Limited
This unit introduces lean production and improvement methodologies for addressing operational problems in service delivery. You'll learn to measure and analyse service issues using lean techniques and develop service improvement projects accordingly.
What you'll be able to do
- Understand how to use lean production and improvement methods to measure and analyse service problems
- Understand how to develop a service improvement project using lean production and improvement methodologies
Solving problems and making decisionsReal unit · City & Guilds Limited
You'll learn to describe and analyse problems within organisations, gather and interpret relevant information, evaluate options, and plan, monitor, and review decision implementation and communication.
What you'll be able to do
- Describe a problem, including its nature, scope and impact on the organisation
- Gather relevant information from appropriate sources to solve a problem effectively
- Interpret information gathered to inform problem-solving activities
- Evaluate different options to make an informed decision
- Plan the implementation of decisions made
- Monitor the implementation of decisions
- Review the implementation of decisions to ensure effectiveness
- Communicate decisions effectively to relevant stakeholders
Solving problems by making effective decisions in the workplaceReal unit · City & Guilds Limited
You'll learn to analyse complex workplace problems and apply decision-making techniques to assess possible solutions. The unit also covers planning the implementation of chosen solutions, considering risks and organisational impact.
What you'll be able to do
- Analyse a complex problem in the context of the workplace to identify key issues and contributing factors.
- Apply decision-making techniques when assessing possible solutions to a workplace problem.
- Plan how you will implement the chosen solution to a workplace problem, including resource allocation and timelines.
Understand how to establish an effective teamReal unit · City & Guilds Limited
You'll explore how to establish and maintain effective teams by understanding communication styles, conflict resolution techniques, and team-building principles. The unit emphasises fostering collabouration and defining roles to support team success.
What you'll be able to do
- Understand how to develop and maintain effective working relationships within a team environment, considering communication styles and conflict resolution techniques.
- Understand the key elements of building a successful team, including defining roles, setting goals, and fostering collaboration.
Understand how to lead effective meetingsReal unit · City & Guilds Limited
This unit equips learners with knowledge to prepare, plan, and manage effective meetings. It covers setting objectives, creating agendas, selecting participants, and facilitating discussions to achieve meeting outcomes.
What you'll be able to do
- Understand how to prepare for a meeting, including setting objectives and creating an agenda
- Understand how to plan a meeting, including selecting participants and choosing a suitable venue
- Understand how to manage a meeting effectively, including facilitating discussion and managing time
Understand how to manage contracts and contractors in the workplaceReal unit · City & Guilds Limited
You'll gain knowledge of contract and contractor management in the workplace. The unit covers relevant policies, procedures, and legal requirements to manage contracts and contractors effectively.
What you'll be able to do
- Understand how contracts are managed in the workplace, including relevant policies and procedures
- Understand how contractors can be effectively managed in the workplace, including legal and organisational requirements
Understand the organisation and its contextReal unit · City & Guilds Limited
This unit covers the understanding of an organisation's structure, culture, and purpose. You'll gain knowledge of internal factors influencing the organisation and the external context within which it operates, enabling a comprehensive view of organisational dynamics.
What you'll be able to do
- Understand the organisation as a distinct entity with its own structure, culture and purpose
- Understand the internal factors that influence the organisation's operations and performance
- Understand the external context within which the organisation operates, including market forces, legal requirements and social trends
- Understand how the external context impacts the organisation's strategic direction and decision-making
Understanding Good Practice in Coaching within an Organisational ContextReal unit · City & Guilds Limited
You'll gain an understanding of effective coaching practices within an organisational context. The unit covers coaching models, ethical contracting, the coaching process, and the importance of recording, reflection, and supervision in coaching practice.
What you'll be able to do
- Understand effective coaching within an organisational context, including different coaching models and their application.
- Understand the importance of effective and ethical contracting in coaching, including setting clear goals and boundaries.
- Understand the process of effective coaching within their own workplace, including planning, delivery, and evaluation.
- Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts, and how these contribute to professional development.
Understanding Good Practice in Mentoring within an Organisational ContextReal unit · City & Guilds Limited
You'll gain an understanding of effective mentoring practices within an organisational context. The unit covers mentor characteristics, ethical contracting, the mentoring process, and the importance of recording, reflection, and supervision.
What you'll be able to do
- Understand the characteristics of effective mentoring within an organisational context
- Understand the benefits of mentoring for both the mentor and the mentee
- Understand the importance of establishing effective and ethical contracting arrangements in mentoring relationships
- Understand the key elements of an effective mentoring contract
- Understand the stages involved in the process of effective mentoring within their own workplace
- Understand the importance of active listening and questioning skills in mentoring
- Understand the role of recording, reflection, and supervision in mentoring within their own practice or other contexts
- Understand the importance of maintaining confidentiality and ethical boundaries in mentoring
Understanding Governance of OrganisationsReal unit · City & Guilds Limited
You'll gain a comprehensive understanding of governance within organisations, including roles, responsibilities, legal and financial undertakings. The unit also explores how to influence the effectiveness of governing bodies.
What you'll be able to do
- Understand the role of governance within an organisation.
- Understand the responsibilities of governance within an organisation.
- Understand the legal undertakings of a governing body.
- Understand the financial undertakings of a governing body.
- Understand how to influence the effectiveness of the governing body.
Understanding and developing relationships in the workplaceReal unit · City & Guilds Limited
It teaches you to understand and develop positive workplace relationships. You'll explore the needs and expectations of others, demonstrate empathy and effective communication, and manage relationships where needs cannot be fully met.
What you'll be able to do
- Understand the needs and/or expectations of others in the workplace, considering diverse perspectives and communication styles.
- Meet the needs and/or expectations of others in the workplace, demonstrating empathy and effective communication skills.
- Manage relationships where it is not possible to meet the needs and/or expectations of others, using conflict resolution and negotiation techniques.
Understanding conflict management in the workplaceReal unit · City & Guilds Limited
This unit provides an understanding of conflict management in the workplace. You'll explore different forms of conflict, the importance of early intervention, various resolution approaches, and relevant organisational policies.
What you'll be able to do
- Understand the principles of conflict management in the workplace.
- Understand different approaches to conflict resolution.
- Understand the impact of conflict on individuals and teams.
- Understand organisational policies and procedures related to conflict management.
Understanding costs and budgets in an organisationReal unit · City & Guilds Limited
This unit provides learners with an understanding of budgets and costs within an organisation. You'll explore the purpose and function of budgets, various budget types, and methods for preparing, controlling, and analysing costs effectively.
What you'll be able to do
- Understand the purpose and function of budgets within an organisation
- Understand the different types of budgets used in organisations
- Understand the process of budget preparation and control
- Understand the different types of costs incurred within an organisation
- Understand methods for analysing and controlling costs within an organisation
Understanding customer service standards and requirementsReal unit · City & Guilds Limited
This unit provides learners with knowledge of legal and organisational requirements for managing customer service. You'll understand customer service standards and how to monitor performance to identify areas for improvement.
What you'll be able to do
- Understand the legal and organisational requirements for managing customer service, including relevant legislation and internal policies.
- Understand customer service standards, including quality expectations and performance indicators.
- Monitor customer service performance, using appropriate methods and tools to gather feedback and identify areas for improvement.
Understanding discipline in the workplaceReal unit · City & Guilds Limited
You'll develop knowledge of relevant legislation and organisational policies relating to discipline in the workplace. This unit also covers methods for monitoring discipline to ensure fairness and consistency, emphasising adherence to legal and organisational requirements.
What you'll be able to do
- Understand the legal aspects and organisational policies that relate to discipline in the workplace
- Understand how to effectively monitor discipline in the workplace, ensuring fairness and consistency
Understanding financial managementReal unit · City & Guilds Limited
You'll gain an understanding of financial management within an organisation, including its role in decision-making. The unit covers the importance of recording financial information and managing budgets for operational areas.
What you'll be able to do
- Understand the role of finance within the context of an organisation and its impact on decision-making
- Understand the value of recording financial management information for analysis and reporting purposes
- Understand how to create and manage budgets for the effective management of own area of operation
Understanding good practice in workplace coachingReal unit · City & Guilds Limited
You'll explore the context and key factors contributing to effective workplace coaching. The unit covers the coaching process, including goal setting, providing constructive feedback, and development planning to support coachees.
What you'll be able to do
- Understand the context and key factors that contribute to effective workplace coaching
- Understand the process and content required for effective workplace coaching, including goal setting, feedback, and development planning
Understanding good practice in workplace mentoringReal unit · City & Guilds Limited
You'll explore good practice in workplace mentoring, including its benefits and limitations. The unit covers the mentoring process, such as establishing rapport, setting goals, providing feedback, and monitoring progress.
What you'll be able to do
- Understand the context for effective workplace mentoring, including its benefits and limitations
- Understand the process for effective workplace mentoring, including establishing rapport, setting goals, and providing feedback
Understanding health and safety in the workplaceReal unit · City & Guilds Limited
It teaches you to understand an organisation's health and safety policy and responsibilities. You'll also understand their own duties in maintaining a safe working environment, including risk assessments and control measures.
What you'll be able to do
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment, including risk assessments and control measures
- Understand own responsibilities for health and safety in the workplace, including reporting hazards and following safe working practices
Understanding how to manage remote workersReal unit · City & Guilds Limited
This unit explores the nature of remote working and its various forms. You'll learn to lead, communicate with, and support remote teams, addressing the benefits and challenges for both organisations and employees.
What you'll be able to do
- Understand the nature of remote working, including its benefits and challenges.
- Lead a remote working team effectively, including communication and performance management.
- Provide support for remote workers to ensure their well-being and productivity.
Understanding how to manage the efficient use of materials and equipmentReal unit · City & Guilds Limited
This unit provides knowledge of managing material stocks and equipment efficiently within an organisation. You'll understand acquisition, control, recording processes, and methods to minimise waste and ensure effective stock management.
What you'll be able to do
- Understand how material stocks are acquired within an organisation.
- Understand how material stocks are controlled to prevent loss and wastage.
- Understand how material stocks are recorded accurately for auditing and reporting purposes.
- Understand the need for effective and efficient use of equipment to maximise productivity.
- Minimise waste in an organisation through effective resource management.
Understanding how to motivate to improve performanceReal unit · City & Guilds Limited
This unit explores factors influencing motivation in the workplace and how motivational theories can be applied to improve performance. You'll analyse individual needs, organisational culture, and job design in relation to motivation.
What you'll be able to do
- Understand the various factors that influence motivation levels in the workplace, including individual needs, organisational culture, and job design.
- Understand how different theories of motivation can be applied to improve performance levels within a team or organisation.
- Understand how to apply motivational techniques to improve individual and team performance.
- Understand how to monitor and evaluate the effectiveness of motivational strategies.
Understanding incident management and disaster recovery in the workplaceReal unit · City & Guilds Limited
You'll understand business risk management principles and identify potential threats to organisational operations. The unit covers strategies to reduce the impact of business interruption and procedures for effective recovery following major incidents.
What you'll be able to do
- Understand business risk management principles and identify potential threats to the organisation's operations
- Understand how to reduce the impact of business interruption on people and the organisation as a whole
- Understand how to implement recovery procedures after a major incident has occurred in the workplace, minimising disruption and ensuring business continuity
Understanding innovation and change in an organisationReal unit · City & Guilds Limited
You'll gain an understanding of innovation and organisational change. The unit covers planning, implementing, monitoring, and reviewing innovation and change initiatives, including their effects on people and teams.
What you'll be able to do
- Understand the concepts of innovation and change within an organisational context
- Understand how to plan the implementation of innovation and change in an organisation
- Understand how to monitor the implementation of innovation and change in an organisation
- Understand how to review the implementation of innovation and change in an organisation
- Understand how to communicate innovation and change effectively within an organisation
- Understand the potential effects of innovation and change on people and teams in an organisation
Understanding leadershipReal unit · City & Guilds Limited
You'll understand different leadership styles and their effects on team performance. The unit also covers key leadership qualities and supports learners in reviewing their own leadership potential and identifying areas for development.
What you'll be able to do
- Understand different leadership styles and their impact on team performance
- Understand leadership qualities and review own leadership qualities and potential, identifying areas for development
Understanding marketing for managersReal unit · City & Guilds Limited
This unit introduces learners to basic marketing concepts such as segmentation, targeting, and positioning. You'll understand the marketing mix and how marketing concepts are applied within an organisational context.
What you'll be able to do
- Understand basic marketing concepts and their application within an organisation
- Understand the marketing context, including the external factors that influence marketing decisions
Understanding negotiation and networking in the workplaceReal unit · City & Guilds Limited
You'll develop knowledge of influencing and negotiation techniques to achieve workplace objectives. The unit also covers the value of networking, including how to build and maintain professional relationships effectively.
What you'll be able to do
- Influence and negotiate with others to achieve objectives in the workplace, using appropriate communication and persuasion techniques.
- Understand the value of networking in the workplace, including building and maintaining professional relationships.
Understanding organisational culture and ethicsReal unit · City & Guilds Limited
You'll understand organisational ethics and culture and their influence on leadership style and structure. The unit covers how to analyse and leverage ethics and culture to improve organisational performance.
What you'll be able to do
- Understand the principles of organisational ethics and culture.
- Understand organisational ethics and culture in relation to own organisation.
- Understand how an organisation’s ethics and culture influence leadership style.
- Understand how an organisation’s ethics and culture influence organisation structure.
- Understand how to leverage ethics and culture to improve organisation performance.
Understanding organising and delegating in the workplaceReal unit · City & Guilds Limited
You'll understand the principles of organising people and delegating tasks to achieve workplace objectives. The unit covers different organisational structures, matching skills to roles, and the delegation process including providing clear instructions and monitoring outcomes.
What you'll be able to do
- Understand the principles of organising people effectively to achieve specific objectives in the workplace.
- Understand the process of delegation and how it can be used to achieve workplace objectives, considering factors such as task suitability and individual capabilities.
Understanding performance managementReal unit · City & Guilds Limited
This unit provides learners with knowledge of performance management's role in achieving organisational and individual goals. You'll understand how to manage individual performance, provide constructive feedback, and address underperformance effectively.
What you'll be able to do
- Understand the value of assessing performance to meet both organisational goals and individual development needs
- Understand how performance management contributes to overall organisational success
- Manage the performance of individuals within a team, including setting objectives, providing feedback and conducting performance reviews
- Understand the importance of providing regular and constructive feedback in the workplace
- Understand how feedback can be used to improve performance and motivate individuals
- Manage underperformance in the workplace, including identifying the causes, implementing improvement plans and taking disciplinary action if necessary
Understanding procurement and supplier management in the workplaceReal unit · City & Guilds Limited
You'll understand the procurement process within an organisation, including ethical and sustainable practices. The unit covers how specialists and suppliers are identified, selected, and managed to ensure effective procurement outcomes.
What you'll be able to do
- Understand the procurement processes and procedures within own organisation
- Understand how specialists and suppliers are identified, selected, and managed effectively within own organisation
Understanding quality management in the workplaceReal unit · City & Guilds Limited
This unit covers the principles and significance of quality management in the workplace. You'll understand how quality management impacts organisational performance and customer satisfaction, and explore the processes and systems involved in delivering quality outcomes.
What you'll be able to do
- Understand the importance of quality management within the workplace, including its impact on organisational performance and customer satisfaction.
- Understand how quality is delivered within the workplace, including the processes, procedures, and systems involved.
Understanding recruitment and selection of new staff in the workplaceReal unit · City & Guilds Limited
This unit covers the planning and execution of recruitment and selection processes. You'll understand how to define job roles, develop job descriptions and person specifications, select appropriate recruitment channels, and choose suitable candidates.
What you'll be able to do
- Plan the recruitment and selection process for new staff in the workplace, including defining job roles and responsibilities
- Develop a recruitment strategy to attract suitable candidates
- Select the right person for a job role based on their skills, experience and qualifications
- Conduct effective interviews and assessments to evaluate candidates
- Make informed hiring decisions based on the evidence gathered during the recruitment and selection process
Understanding security measures in the workplaceReal unit · City & Guilds Limited
This unit provides learners with knowledge of common workplace security measures and the legislation governing their use. You'll evaluate the effectiveness of existing security protocols and identify potential improvements to enhance organisational security.
What you'll be able to do
- Understand the range of security measures that can be implemented in the workplace and the relevant legislation that governs their use.
- Evaluate the effectiveness of existing security measures within an organisation, identifying strengths and weaknesses.
- Identify potential improvements to existing security measures to enhance workplace safety and security.
Understanding stress management in the workplaceReal unit · City & Guilds Limited
You'll understand how to manage stress in the workplace, recognising signs and symptoms in themselves and others. The unit covers techniques to support individuals and minimise stress through proactive management strategies.
What you'll be able to do
- Manage stress in the workplace for yourself and others.
- Understand how to support individuals in the team who are experiencing stress.
- Understand how to minimise stress in others through proactive management techniques.
Understanding support services operations in an organisationReal unit · City & Guilds Limited
This unit provides knowledge of support services operations within an organisation, including the range of services required and relevant legislation. You'll explore current provision, delivery methods, and options for effective service delivery.
What you'll be able to do
- Understand the range of support services required by the organisation
- Understand the legislation that impacts on support services within the organisation
- Understand what support services are and how they are currently being provided
- Understand how support services are currently being delivered
- Understand the options available for delivering support services
Understanding sustainability and environmental issues in an organisationReal unit · City & Guilds Limited
This unit covers sustainability, corporate social responsibility, and environmental issues affecting organisations. You'll examine strategies to manage these issues and consider constraints and opportunities related to environmentally friendly organisational buildings.
What you'll be able to do
- Understand the concepts of sustainability and corporate social responsibility (CSR) and their relevance to organisational practices.
- Understand the environmental issues that can affect an organisation and how these issues can be effectively managed through appropriate strategies and policies.
- Understand the constraints and opportunities presented by an organisation's building(s) in terms of environmental friendliness and sustainable practices.
Understanding the Macro Economic EnvironmentReal unit · City & Guilds Limited
You'll understand the impact of domestic and international economic environments on organisations. The unit covers macroeconomic indicators, government policies, globalisation, exchange rates, and trade agreements.
What you'll be able to do
- Understand the impact of the domestic economic environment on the organisation
- Understand the impact of the international economic environment on the organisation
Understanding the Management of FacilitiesReal unit · City & Guilds Limited
You'll understand the roles and responsibilities within facilities management and how these contribute to organisational goals. The unit covers the skills required for effective facilities management and the development of facilities management plans.
What you'll be able to do
- Understand the various roles and responsibilities within facilities management
- Understand how facilities management roles contribute to organisational goals
- Understand how facilities management responsibilities contribute to organisational goals
- Understand the process of developing a facilities management plan within an organisation
Understanding the Organisational EnvironmentReal unit · City & Guilds Limited
It teaches you to analyse how macro-environmental factors, including political, economic, social, technological, and legal aspects, affect an organisation. You'll understand the impact of these factors on organisational operations.
What you'll be able to do
- Analyse how the organisation is affected by factors in the macro-environment, such as political, economic, social, technological, legal and environmental factors
- Understand the impact of economic factors, such as inflation, interest rates and exchange rates, on the organisation
- Understand the impact of political factors, such as government policies and regulations, on the organisation
- Understand the legal environment within which the organisation operates, including employment law, health and safety law and data protection law
Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational ContextReal unit · City & Guilds Limited
This unit provides learners with an understanding of coaching and mentoring within organisational contexts. You'll explore the purposes, benefits, required skills, and effective management of coaching and mentoring processes.
What you'll be able to do
- Understand the purpose and benefits of coaching and mentoring within an organisational context
- Understand how coaching and mentoring can contribute to individual and organisational development
- Understand the knowledge required to be an effective coach or mentor
- Understand the skills required to be an effective coach or mentor
- Understand the behaviours required to be an effective coach or mentor
- Understand the importance of establishing clear contracts and agreements in the coaching or mentoring process
- Understand how to effectively manage the coaching or mentoring process to achieve desired outcomes
- Understand how to monitor and evaluate the effectiveness of coaching or mentoring interventions
Understanding the communication process in the workplaceReal unit · City & Guilds Limited
It teaches you to understand the communication process in the workplace and its importance for relationships and organisational goals. You'll explore communication methods, key elements, and assess their own communication effectiveness.
What you'll be able to do
- Understand the nature and importance of the communication process in the workplace, including its role in building relationships and achieving organisational goals
- Understand the key elements of the communication process, such as sender, receiver, message, and feedback
- Understand the different methods of communication, including verbal, non-verbal, written, and electronic communication
- Understand the advantages and disadvantages of different communication methods
- Understand the barriers to effective communication and how to overcome them
- Assess own effectiveness in communication, identifying strengths and areas for improvement
- Adapt communication style to suit different audiences and situations
Understanding the economics of the marketplaceReal unit · City & Guilds Limited
You'll gain an understanding of economic principles such as supply and demand, market equilibrium, and competition. The unit enables analysis of how these factors influence price determination and competitive strategies within organisational markets.
What you'll be able to do
- Understand economic principles to explain how prices are determined in an organisation’s market
- Understand economic principles to explain the impact of competition on an organisation’s market
Understanding the importance of marketing for an organisationReal unit · City & Guilds Limited
You'll understand the market context of an organisation and evaluate the effectiveness of its marketing strategies. The unit includes analysis of market trends, competitors, customer behaviour, and marketing’s contribution to organisational success.
What you'll be able to do
- Understand the market within which an organisation operates, including market trends, competitor analysis and customer behaviour
- Understand the effectiveness of marketing within own organisation, evaluating marketing strategies and campaigns
- Understand how marketing contributes to the overall success and sustainability of the organisation
Understanding the induction of new staff in the workplaceReal unit · City & Guilds Limited
You'll understand the key stages and components of an effective staff induction process. The unit covers evaluation of induction effectiveness in relation to staff retention and performance, ensuring new employees are well-integrated.
What you'll be able to do
- Understand the key stages and components of an effective induction process for new staff.
- Understand how to evaluate the effectiveness of an induction process in terms of staff retention and performance.
Understanding the management role to improve management performanceReal unit · City & Guilds Limited
You'll gain knowledge of middle managers' responsibilities in achieving organisational goals and implementing strategy. The unit covers the impact of communication, delegation, and interpersonal skills on managerial performance and personal development.
What you'll be able to do
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals and objectives
- Understand the importance of effective delegation and empowerment in middle management
- Understand how communication and interpersonal skills affect managerial performance in the workplace, including team motivation and conflict resolution
- Understand the impact of different leadership styles on team performance and organisational culture
- Assess personal development opportunities to improve own managerial performance, identifying areas for growth and development
- Create a personal development plan to improve own managerial performance
Understanding the organisational culture and contextReal unit · City & Guilds Limited
This unit covers the concept of organisational culture, including its values, beliefs, and norms, and how the organisational context influences culture. You'll assess their own ability to function within the culture and ethical norms of the organisation.
What you'll be able to do
- Understand the culture and context of the organisation
- Understand own ability to function within organisational culture and ethical norms
Understanding the skills, principles and practice of effective management coaching and mentoringReal unit · City & Guilds Limited
This unit provides learners with knowledge of coaching and mentoring principles within an organisational context. You'll explore the skills, behaviours, and values required for effective coaching and mentoring, including contracting and process management.
What you'll be able to do
- Understand the purpose of coaching and mentoring within an organisational context and its contribution to organisational goals.
- Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor.
- Understand the role of contracting in coaching and mentoring relationships and the process to effectively coach or mentor individuals.
- Understand the principles of effective coaching or mentoring in practice and how to evaluate the benefits of coaching and mentoring interventions.
Understanding training and coaching in the workplaceReal unit · City & Guilds Limited
This unit covers how to identify training needs within the workplace and adapt training methods to suit different learning styles. You'll also understand how to evaluate the effectiveness of training programmes and the benefits and key stages of coaching individuals in an organisation.
What you'll be able to do
- Understand how to provide training that is appropriate to the specific needs of the workplace
- Understand how to coach an individual effectively within an organisational context
Understanding work in contemporary societyReal unit · City & Guilds Limited
You'll gain an understanding of their organisation's nature, purpose, structure, and stakeholders. The unit also addresses the potential impact of the external environment on organisational operations and performance.
What you'll be able to do
- Understand the nature and purpose of own organisation
- Understand the potential impact of the external environment on the organisation
Understanding workplace information systemsReal unit · City & Guilds Limited
You'll understand the maintenance and security of workplace information systems. The unit covers data security principles, potential risks of breaches or failures, and the use of IT applications for managing organisational information.
What you'll be able to do
- Understand the need to maintain information systems within an organisation, including data security and integrity
- Understand the use and application of IT applications for information systems in an organisation, including databases and reporting tools
Using quantitative methods to solve management problemsReal unit · City & Guilds Limited
It teaches you to collect accurate and reliable data relevant to specific management problems and to analyse this data using appropriate quantitative methods. You'll learn to identify data sources, ensure data quality, and make informed recommendations based on quantitative analysis.
What you'll be able to do
- Collect data relevant to a specific management problem, ensuring accuracy and reliability
- Analyse data using appropriate quantitative methods to generate insights and make informed recommendations
Writing for businessReal unit · City & Guilds Limited
This unit equips learners with skills to produce effective written business communications. You'll understand how to plan and structure documents, use appropriate language and tone, and write clearly and concisely for various business contexts.
What you'll be able to do
- Plan and structure written business communications
- Use appropriate language and tone for different business audiences
- Write clear, concise, and accurate business documents
- Proofread and edit written business communications
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 4 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Analysing and Interpreting Statistics to Inform Management DecisionsApplying lean production and improvement methodologies to operational problems in service deliveryAssessing Your Own Leadership Capability and PerformanceBecoming an effective leaderBudgetary planning and controlContributing to innovation and creativity in the workplaceData collection and analysis to justify management decision-makingDelegating authority in the workplace
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
City & Guilds Level 4 Diploma in Leadership and Management
- Develop and establish standards of ethical practice for procurement and supply
- Develop and implement information management policies and standards
- Develop knowledge and communicate information
- Evaluate your organisation’s operating environment
- Forecast, review and evaluate performance of marketing activities
- Improve organisational environmental performance
- Lead Information Management Operations
- Manage IT business analysis assignments
Where this can lead
Onboarding and Induction Specialist
Your journey here is really what you make of it. We're committed to helping you grow, whether that's becoming a deep specialist in onboarding, leading a team, or exploring other areas of people and talent. The opportunities are definitely there if you're willing to grab them.
See the whole journey →Opens the roleOnboarding and Induction SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleIntellectual Capital Management ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleLean ConsultantOne of the jobs this qualification is a route intoSee the role →Opens the roleInformation Management ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleGlobal Intellectual Capital ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleInformation Management CoordinatorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 125 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Develop and establish standards of ethical practice for procurement and supplyDevelop and implement information management policies and standardsDevelop knowledge and communicate informationEvaluate your organisation’s operating environmentForecast, review and evaluate performance of marketing activitiesImprove organisational environmental performanceLead Information Management OperationsManage IT business analysis assignmentsManage and maintain social marketing programmesManage flexible and remote working arrangementsManage own professional development for Driver CPC TrainersManage the organisation, storage and disposal of informationManage your continuing professional developmentManaging the Induction of StaffPlan change in your work environmentProvide healthy, safe and secure working environments and practicesReview organisational environmental performance and recommend improvementsSearch information, evidence and knowledge resources and communicate the results
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit equips learners with skills to analyse data using appropriate statistical tools and techniques. Learners will interpret statistical results to inform management decisions and communicate findings effectively to stakeholders.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 4 Diploma in Leadership and Management
104 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Analysing and Interpreting Statistics to Inform Management Decisions
- Applying lean production and improvement methodologies to operational problems in service delivery
- Assessing Your Own Leadership Capability and Performance
- Becoming an effective leader
- Budgetary planning and control
- Contributing to innovation and creativity in the workplace
and 98 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.