UK

United Kingdom · Technology and data · Entry Level (0-2 years)

IT Support Analyst

As an Associate IT Operations Analyst, you become the guardian of our tech ecosystem, ensuring everything runs smoothly.

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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Where should we send it?

One email: what AI is changing in this job, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toIT Operations Engineer
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior IT Operations Assistant · Helpdesk Technician · Desktop Support Engineer · Service Desk Agent

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

OCNLR Level 2 Diploma in IT User Skills (ITQ) OCN London · Level 2 · covers 4 of 27 standards
OCNLR Level 3 Diploma in IT User Skills (ITQ) OCN London · Level 3 · covers 3 of 27 standards
EAL Level 3 Diploma in Advanced Manufacturing and Engineering - Technical Support Technician (Development Competence) Excellence, Achievement & Learning Limited · Level 3 · covers 3 of 27 standards
GQA PAA\VQ-SET Level 3 NVQ Diploma in Laboratory and Associated Technical Activities GQA Qualifications Limited · Level 3 · covers 3 of 27 standards
IAO Level 3 Certificate In IT User Skills (ITQ) Innovate Awarding · Level 3 · covers 2 of 27 standards
City & Guilds Level 3 NVQ Extended Diploma in Engineering Technical Support City & Guilds Limited · Level 3 · covers 2 of 27 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Data Management Software OCNLR Level 2 Diploma in IT User Skills (ITQ)
IT User Fundamentals OCNLR Level 3 Diploma in IT User Skills (ITQ)
Providing technical sales and marketing support for engineering activities EAL Level 3 Diploma in Advanced Manufacturing and Engineering - Technical Support Technician (Development Competence)
Provide technical support for computer application software and equipment for learning activities GQA PAA\VQ-SET Level 3 NVQ Diploma in Laboratory and Associated Technical Activities
Providing Operational Support for Computer Control Programs City & Guilds Level 3 NVQ Extended Diploma in Engineering Technical Support

The future skills this job leans on

AI Fluency working with AI as a thinking partner
AI Governance Fluency using AI responsibly
Trust Fluency keeping the digital world safe
Start my IT Support Analyst plan, free
Your Plan Illustration

Built for IT Support Analyst

5 units that map to this job, from the qualifications that cover it.

  1. Data Management Software OCN London · covers 4 of 27 standards Level 2
  2. IT User Fundamentals OCN London · covers 3 of 27 standards Level 3
  3. Providing technical sales and marketing support for engineering activities Excellence, Achievement & Learning Limited · covers 3 of 27 standards Level 3
  4. Provide technical support for computer application software and equipment for learning activities GQA Qualifications Limited · covers 3 of 27 standards Level 3
  5. Providing Operational Support for Computer Control Programs City & Guilds Limited · covers 2 of 27 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as an IT Support Analyst?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

How the AI economy is changing work like this

A broad read on this kind of work, not an analysis of this job on its own. Roles that share a pattern get the same answer here.

Fading: AI does more of this

AI is taking over routine tasks like summarising emails and drafting simple responses, freeing you to focus on more complex issues.

→
Rising: worth more because of AI

Your ability to interpret AI-generated suggestions and apply them wisely becomes increasingly valuable.

The new skills this role is being asked for

  • Basic AI Assistant Interaction (Prompt Engineering)
  • Cloud Service Awareness (Beyond the Basics)
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your IT Support Analyst plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

Start my IT Support Analyst plan, free Ready to pay? Subscribe for £70 a month

3What this role really is

We see you

You sometimes wonder if AI will make your role obsolete, yet you recognise how it can also be an ally in solving the puzzles you face daily. Embracing AI feels like riding a wave of change, exhilarating but a bit daunting too.

An IT Support Analyst helps people fix problems with their computers, software and connections. You are the first person someone contacts when their tech stops working, whether that is a Wi-Fi fault or a software glitch. The job means working through issues methodically, keeping track of what is fixed, and helping people get back to work. It involves regular contact with real systems and building a working knowledge of how an IT department runs.

4A day in the life

Not a job advert. A real day, built from what this role actually holds.

08:45
You start your day by checking the system health dashboards, eyes scanning for any alerts that need your immediate attention.
10:30
A routine IT support ticket comes in, and you efficiently handle a password reset request, making sure a colleague can get back to work without a hitch.
13:15
During a P1 incident, you assist a senior analyst by gathering logs and checking system statuses, learning crucial steps in real-time.
16:00
You update a knowledge base article with new troubleshooting steps, knowing that your future self will appreciate the clarity and detail.

5What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

ServiceNow / Jira Service Management Basic

Logging, updating, and resolving support tickets, searching the knowledge base for solutions, and following established workflows for common requests.

Microsoft Active Directory / Azure AD Basic

Performing user account unlocks, password resets, and adding users to basic security groups under supervision.

Datadog / Splunk (Monitoring Dashboards) Basic

Viewing pre-configured dashboards to check the health of basic systems (e.g., server CPU usage, disk space) and acknowledging alerts when prompted.

Slack / Microsoft Teams Intermediate

Communicating with colleagues for quick questions, coordinating troubleshooting, and receiving urgent notifications.

Remote Desktop / TeamViewer Intermediate

Securely connecting to users' computers to troubleshoot issues remotely and install software.

6What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Resolving a user issue Follow runbook for known issues; escalate anything outside of the runbook or if the user is significantly impacted. Independently diagnose and resolve most common issues; propose new runbook entries for recurring problems. Lead complex troubleshooting, design solutions for systemic issues, and mentor juniors on diagnostic techniques.
Purchasing new hardware/software No authority. You'll report needs or issues that might require new equipment to your lead. Can recommend specific hardware/software based on user needs, but no purchasing authority. Can propose and justify purchases up to £5K, with manager approval, for specific project needs or team tools.
Changing system configurations Absolutely none. Any change, even a tiny one, must be performed by a senior engineer. Can make approved changes to non-production environments; production changes require senior review and CAB approval. Can design and implement changes in production environments, following change management processes, and sometimes leading CAB discussions.

7How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Ticket Resolution Time (L1)
The average time it takes for you to resolve a standard, Level 1 support ticket from the moment it's assigned to you.
Target · Under 4 hours for 80% of L1 tickets

If you get 20 tickets in a week, 16 of them should be closed within 4 hours. We're talking about things like password resets, basic software installs, or printer troubleshooting.

First Contact Resolution Rate
The percentage of support requests that you resolve completely during the very first interaction with the user, without needing to escalate or follow up.
Target · Above 70%

A user calls about their email not syncing. You guide them through a quick fix, and they're back up and running immediately. That's a first contact resolution. If you have to pass it to a senior engineer, it doesn't count.

Runbook Adherence
How closely you follow the established step-by-step guides (runbooks) for common issues and tasks. This is crucial for consistency and safety.
Target · 100% adherence for critical processes

When setting up a new laptop, you follow every step in the 'New User Onboarding' runbook, ensuring all software is installed and security settings are correct. Missing a step could mean a security risk or a frustrated new hire.

Assigned Service Uptime Contribution
For any specific services or systems you're responsible for monitoring or performing routine checks on, we'll look at their availability.
Target · 99.9% uptime for assigned services

If you're assigned to monitor the internal wiki server, and it stays up for 99.9% of the month thanks to your regular checks and quick responses to alerts, that's a win. This isn't about fixing major outages, but catching little things before they become big.

User Satisfaction & Professionalism
How happy our internal users are with the support they receive from you, and how professionally you handle interactions.
  • Positive feedback in post-ticket surveys (e.g., 'helpful', 'friendly', 'clear instructions'), no complaints about your communication or behaviour, managers noting your calm approach during stressful situations. People will actually say 'thanks' to you in the corridor.
Proactive Learning & Curiosity
Your eagerness to learn new systems, understand 'why' things work (or don't), and your initiative in asking questions to deepen your knowledge.
  • Asking thoughtful questions during team meetings, taking notes during troubleshooting, completing recommended training modules without being chased, showing interest in how other IT teams operate, suggesting improvements to runbooks (even small ones).
Team Collaboration & Support
How well you work with your immediate team, offering help when you can and asking for it when you need it.
  • Actively participating in daily stand-ups, offering to pick up tickets when a colleague is swamped, clearly documenting your troubleshooting steps for others to follow, giving clear handovers when escalating an issue, being generally easy to work with.
Documentation Quality
How well you update existing documentation or create new entries for common issues you resolve.
  • Your ticket notes are clear and concise, new entries in the knowledge base are accurate and easy for others to follow, you remember to update runbooks when you find a better way to do something (after checking with your lead, of course).

8Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Helping People Directly

You'll get a real buzz from solving someone's immediate tech problem, seeing their relief, and knowing you've made their day a bit easier. It's about direct, tangible impact.

A colleague can't access an important document for a client meeting. You quickly diagnose and fix their VPN issue, and they're able to join the call just in time. The 'thank you' feels genuinely earned.

Learning New Technology

You're excited by the idea of getting hands-on with different operating systems, cloud platforms, and enterprise software. Every new problem is a chance to learn something new.

You've never used our specific identity management system before, but you're keen to learn the basics for password resets and user provisioning, watching your senior colleague and asking questions.

Solving Puzzles

You enjoy the diagnostic process of figuring out why something isn't working, following clues, and systematically eliminating possibilities until you find the root cause.

A user's mouse isn't working. You check the battery, try a different USB port, test it on another machine, and realise it's a driver issue. The satisfaction comes from the logical deduction.

What frustrates people
  • Dealing with the same basic issues repeatedly when the solution is in the knowledge base.
  • Users who bypass the proper ticketing system and expect immediate help via chat or walk-up.
  • When a simple fix takes ages because of slow systems or waiting for someone else to respond.
  • Getting blamed for a problem that's clearly outside of IT's control (e.g., slow internet from the provider).
What this role does not give you
  • High-level strategic planning or architectural design (that comes later).
  • Complete autonomy to implement major system changes (everything's reviewed).
  • A quiet, uninterrupted work environment (expect constant pings and calls).
  • The chance to ignore documentation or process (it's essential here).

9Who you work with

Your work directly impacts the daily productivity and morale of every single person in the company. If you keep the tech running, everyone can do their job. If things are broken, well, that's a problem for everyone. You're essential for keeping the cogs turning, even if it's not always the most visible work.

Inside the business
  • All internal employees (your 'customers')
  • IT Operations team (your immediate colleagues)
  • Software Development teams (for application issues)
  • HR (for onboarding/offboarding tech setup)
  • Office Management (for physical hardware needs)
Outside the business
  • Hardware vendors (for warranty claims or repairs)
  • Software support teams (when we need to escalate issues)

10What you need before you start

Not a wish list. The things you would be expected to already have.

  • A genuine interest in technology and a desire to help people.
  • Basic computer literacy (comfortable with Windows or macOS, using web browsers, email).
  • Some prior experience in a customer service role (even retail or hospitality) is a big plus, as it shows you can interact with people.
  • The ability to follow instructions carefully and ask questions when unsure.
  • A foundational understanding of what an IT department does and why it's important.
  • A 'can-do' attitude and a willingness to tackle new challenges.

11What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Troubleshooting Methodologies

As issues become more complex, simple checklists won't cut it. You'll need structured approaches to diagnose problems across multiple systems, often with limited information.

Elimination & Isolation · Root Cause Analysis (Basic) · Reproducing Issues · Interpreting Logs & Error Messages

  • This week: Pay close attention to how your senior colleagues troubleshoot complex issues; ask them about their thought process.
  • This month: When you encounter a new error, spend a bit more time researching its meaning before escalating.
  • Month 2: Ask to shadow a senior engineer during a more complex incident or problem investigation.
  • Month 3: Read up on basic troubleshooting frameworks (e.g., the OSI model for network issues).

Quick win: Whenever you solve an issue, take a moment to think: 'What was the real cause, not just the symptom?'

Scripting & Automation Fundamentals

Many repetitive IT tasks can be automated. Even at a junior level, understanding how simple scripts work will help you later on, and eventually, you might write your own.

Basic PowerShell / Bash · Variables & Loops · Conditional Logic (If/Then) · API Concepts (Basic)

  • This week: Learn a few basic PowerShell commands for Windows or Bash commands for macOS/Linux.
  • This month: Find a simple, repetitive task you do and think about how a script could automate it (even if you can't write it yet).
  • Month 2: Explore online tutorials for 'Python for IT Automation' or 'PowerShell for Beginners'.
  • Month 3: Ask your lead if you can help test a simple script they've written.

Quick win: Use simple command-line tools for tasks like checking network configuration or managing files—it's faster than clicking around menus.

12Staying current once you are in

What people here do to keep up
  • Actively participate in internal training sessions and workshops on new software or systems.
  • Shadow senior IT Operations Engineers to learn advanced troubleshooting techniques.
  • Complete online courses on platforms like Udemy, Coursera, or Pluralsight (we can help with subscriptions) related to networking, cloud basics, or specific software.
  • Contribute to our internal knowledge base by documenting new solutions you discover.
  • Attend local tech meetups or online forums to connect with other IT professionals and learn about industry trends.

13The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Basic AI Assistant Interaction (Prompt Engineering)

AI is becoming part of everyday tools. Knowing how to ask the right questions to an AI assistant (like ChatGPT or an internal IT bot) will significantly speed up your troubleshooting and documentation tasks.

  • Clear Prompting
  • Context Provision
  • Output Validation
  • Ethical Use

Cloud Service Awareness (Beyond the Basics)

More and more of our infrastructure lives in the cloud (AWS, Azure). As you progress, you'll need to understand not just what a cloud server is, but how different cloud services interact and what they're used for.

  • IaaS, PaaS, SaaS
  • Basic Cloud Security
  • Cloud Cost Basics
  • Serverless Computing

14What you’ll use

What you’ll use

Skills this role draws on

Technical

  • ITIL v4 Fundamentals (Incident Management)
  • Operating System Support (Windows & macOS)
  • Network Fundamentals
  • Microsoft 365 / Google Workspace Support
  • Basic Hardware Troubleshooting

15The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    IT Apprenticeship Programme

    2-3 years

    Skills to master

    • Formal ITIL understanding, structured troubleshooting, basic scripting, professional communication in a corporate setting.

    You're ready to move on when

    • Successfully completed all apprenticeship modules and assessments.
    • Consistently positive feedback from mentors and managers.
    • Able to independently resolve 80% of L1 issues and some L2 issues.
    • Proactively contributes to documentation and team knowledge sharing.
  2. 2

    Self-Taught / Enthusiast Background

    1-2 years (post initial learning)

    Skills to master

    • Formalising existing tech knowledge, understanding corporate IT processes, working within a team structure, professional documentation standards.

    You're ready to move on when

    • Demonstrated ability to learn new systems quickly and apply knowledge.
    • Strong problem-solving skills, even without formal training.
    • Excellent communication skills, both technical and non-technical.
    • A clear portfolio of personal projects or troubleshooting experience.
  3. 3

    Customer Service / Other Department Transfer

    1-2 years (internal transfer)

    Skills to master

    • Developing core technical skills, understanding IT infrastructure, adapting customer service skills to technical support, learning IT-specific tools.

    You're ready to move on when

    • Excellent track record in previous customer-facing role.
    • Completed foundational IT training or certifications (e.g., CompTIA A+).
    • Shown strong initiative in learning about IT systems and processes.
    • Positive feedback on technical aptitude and eagerness to learn from current manager.

16How people get here · where they go next

Came from
Service Desk / Helpdesk Role
1-3 years
You mastered the art of communication under pressure and honed your incident management skills, preparing you for the next level.
You are here
IT Support Analyst
Entry Level (0-2 years)
An IT Support Analyst helps people fix problems with their computers, software and connections. You are the first person someone contacts when their tech stops working, whether that is a Wi-Fi fault or a software glitch. The job means working through issues methodically, keeping track of what is fixed, and helping people get back to work. It involves regular contact with real systems and building a working knowledge of how an IT department runs.
Goes to
IT Operations Analyst (Level 2)
2-3 years
This role holds the opportunity to take on more complex tasks and projects, with greater independence and less direct supervision.

The long view: This work can lead to roles such as Senior IT Operations Engineer or SRE, or IT Operations Team Lead, taking on more technical or people management responsibility.

17Pay and demand

Pay & demand

Typical pay £35,128 a year Source: ONS Annual Survey of Hours and Earnings, 2025 (provisional), under the Open Government Licence v3.0

The figure is the median for full-time employees in the ONS occupation this job title codes to (IT user support technicians), from the April 2025 survey, about six months old when published, as ASHE always is. It is that occupation's middle, not this role's. Half earn more.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how IT Support Analyst is actually changing.

Where it leads

Roles this leads to

The record names a next step, but the catalogue has no page for it yet:

  • IT Operations Engineer (Level 2)

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Data Management Software, worked against IT Support Analyst.

Data Management Software Level 2

Applied to your work in IT Support Analyst

This unit aims to equip learners with the skills and knowledge to accurately enter, edit, maintain, retrieve, and display data records within a data management system. Upon completion, learners will be able to ensure data integrity and present information clearly to meet specified requirements.

The Explorer Last time, we talked about using AI to generate troubleshooting checklists. How did that go with your recent ticket?

You It was surprisingly helpful, though I had to tweak a few things.

The Explorer Great! Next, try using AI to draft a script for a common task, like a server reboot, and see how it compares to the ones you use.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

Start my IT Support Analyst plan, free
A year from now

A year from now, you are not just reacting to issues but anticipating them, using AI as a trusted partner in your toolkit.

See Your Progress Grow Illustration
IT Support Analyst
  • ITIL v4 Fundamentals (Incident Management)
  • Operating System Support (Windows & macOS)
  • Network Fundamentals
  • Microsoft 365 / Google Workspace Support
  • Basic Hardware Troubleshooting
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

18The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

IT Support Analyst is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. IT Operations Engineer (Level 2)

    2-3 years in the IT Support Analyst role

    You'll move from following runbooks to owning specific systems, handling more complex incidents, and contributing to project work. You'll become a reliable, independent contributor.

    • Advanced troubleshooting across multiple domains (network, server, application)
    • System administration for specific platforms (e.g., Okta, Azure AD, M365)
    • Basic scripting for automation (PowerShell, Bash)
    • Understanding of cloud infrastructure components (EC2, S3, Azure VMs)
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, some parts of IT support can be a bit repetitive, right? But what if you could offload some of that grunt work to AI? We're not talking about replacing you; we're talking about giving you superpowers. Imagine spending less time on tedious tasks and more time on interesting problems and learning new skills.

In this role, AI isn't just a buzzword; it's a practical helper. You'll use AI-powered tools to speed up routine tasks, get smarter insights into issues, and even help you draft communications faster. It means you can be more efficient, reduce your workload, and focus on the human side of support, which is where you really shine.

AI for Basic Incident Triage

Imagine a user reports 'internet not working'. Instead of asking 20 questions, an AI assistant can quickly analyse their device logs, network status, and even past tickets to suggest the most likely culprit (e.g., 'VPN disconnected' or 'Wi-Fi adapter disabled'). It helps you get to the fix faster, cutting down on initial diagnostic time.

Automated Documentation Drafting

After you've solved a tricky problem, you need to document it. Instead of staring at a blank page, you can feed your troubleshooting steps into an LLM. It'll draft a structured knowledge base article or a clear summary for your ticket notes, saving you loads of time on writing and formatting. You just review and tweak.

Smart Troubleshooting Suggestions

Stuck on an unfamiliar error message? Pop it into an AI tool. It can search vast databases of solutions, internal documentation, and even public forums to give you a list of potential fixes and their likelihood, helping you learn and solve problems you haven't seen before. It's like having a super-experienced mentor in your pocket.

AI-Powered User FAQ & Chatbots

For super common questions ('How do I connect to the guest Wi-Fi?', 'Where do I find the holiday policy?'), AI chatbots can handle the initial query. This frees you up from answering the same questions repeatedly, letting you focus on the more complex, human-centric issues that really need your attention.

Common questions

Common questions

How do you become an IT Support Analyst?

Common routes in include IT Apprenticeship Programme (2-3 years), Self-Taught / Enthusiast Background (1-2 years (post initial learning)) and Customer Service / Other Department Transfer (1-2 years (internal transfer)). Times vary with prior experience.

Where can an IT Support Analyst progress to?

This role can lead on to IT Operations Engineer (2-3 years in the IT Support Analyst role), depending on the skills you build.

What new skills matter most for an IT Support Analyst?

Increasingly, Basic AI Assistant Interaction (Prompt Engineering) and Cloud Service Awareness (Beyond the Basics). These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

Read the Zavmo manifesto to understand how you will be taught Meet your tutors

Or try another one

19Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in technology and data

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills built in IT support apply across most industries, since every organisation relies on working IT systems. This can lead into cloud engineering, cybersecurity, site reliability engineering, or IT project management. The knowledge gained here transfers well to many technical paths.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my IT Support Analyst plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.