How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.
The OCNLR Level 2 Diploma in IT User Skills (ITQ) is aligned to the National Occupational Standards (NOS) for IT users. It provides individuals with the IT user skills needed for participation in employment and society. Learners develop skills in areas such as using the internet, collaborative technologies, and optimising IT system performance.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Audio Software Real unit · OCN London
What you'll be able to do
- Use audio hardware (e.g., microphones, mixers) and software to capture audio sequences effectively.
- Use audio software tools and techniques to edit audio sequences, including trimming, mixing, and applying effects.
- Manipulate audio sequences to improve sound quality and achieve desired artistic effects.
- Play audio sequences using appropriate playback devices and software.
- Present audio sequences in a suitable format for the intended audience and purpose.
Bespoke Software Real unit · OCN London
What you'll be able to do
- Input information accurately using bespoke software, ensuring data integrity.
- Organise information effectively within bespoke software, using appropriate structures and conventions.
- Combine information from various sources using bespoke software to create comprehensive outputs.
- Use a range of tools and techniques to edit information within the bespoke software, making necessary adjustments and refinements.
- Process information using the bespoke software to generate required results.
- Format information using the bespoke software to meet specific requirements.
- Present information clearly and professionally using the bespoke software, using appropriate layouts and visual aids.
Computerised Accounting Software Real unit · OCN London
What you'll be able to do
- Access accounting information using computerised accounting software
- Enter accounting information using computerised accounting software
- Edit accounting information using computerised accounting software
- Select tools and techniques to process business transactions
- Use tools and techniques to process business transactions
- Produce accounting documents to meet requirements
- Produce summary reports to meet requirements
Data Management Software Real unit · OCN London
What you'll be able to do
- Enter data records accurately into a data management system
- Edit data records within a data management system to maintain accuracy
- Maintain data records within a data management system to ensure data integrity
- Retrieve data records from a data management system based on specified criteria
- Display data records from a data management system in a clear and understandable format to meet requirements
Database Software Real unit · OCN London
What you'll be able to do
- Plan relational database tables to meet specified requirements
- Create relational database tables according to the planned design
- Modify relational database tables to adapt to changing requirements
- Enter structured information accurately into the database
- Edit existing structured information within the database to maintain data integrity
- Organise structured information within the database for efficient retrieval
- Use database software tools to create data queries
- Use database software tools to edit data queries
- Run data queries to extract relevant information
- Produce reports based on the results of data queries
Design Software Real unit · OCN London
What you'll be able to do
- Obtain information required for designs from appropriate sources
- Insert information into designs accurately and efficiently
- Combine different types of information effectively within designs
- Use design software tools to create original designs
- Use design software tools to manipulate existing designs
- Use design software tools to edit designs, ensuring accuracy and consistency
Desktop Publishing Software Real unit · OCN London
What you'll be able to do
- Select appropriate designs for publications to meet specified needs
- Use appropriate designs for publications to meet specified needs
- Select appropriate page layouts for publications to meet specified needs
- Use appropriate page layouts for publications to meet specified needs
- Input text into publications accurately
- Combine text and other information within publications effectively
- Use desktop publishing software techniques to edit publications effectively
- Use desktop publishing software techniques to format publications effectively
Drawing and Planning Software Real unit · OCN London
What you'll be able to do
- Input information accurately into drawing and planning software, ensuring data integrity.
- Organise information effectively within drawing and planning software, using appropriate structures and conventions.
- Combine information from various sources to create comprehensive drawings or plans.
- Use a range of tools and techniques to edit drawings or plans, making necessary adjustments and refinements.
- Manipulate drawings or plans to achieve desired visual effects and technical specifications.
- Format drawings or plans to meet industry standards and client requirements.
- Present drawings or plans clearly and professionally, using appropriate layouts and annotations.
IT Communication Fundamentals Real unit · OCN London
What you'll be able to do
- Select a variety of sources of information to meet specific needs, evaluating their relevance and reliability.
- Use a variety of sources of information effectively to meet specific needs, extracting relevant data and insights.
- Access Internet-based information efficiently, using appropriate search strategies and tools.
- Search for Internet-based information effectively, refining search terms and filters to narrow results.
- Select relevant Internet-based information, evaluating its credibility and authority.
- Use Internet-based information appropriately, citing sources and avoiding plagiarism.
- Evaluate the fitness for purpose of Internet-based information, considering its accuracy, bias, and currency.
- Select appropriate IT tools to communicate and exchange information effectively.
- Use IT tools to communicate and exchange information safely, protecting personal data and avoiding online risks.
- Use IT tools to communicate and exchange information responsibly, adhering to ethical guidelines and legal requirements.
- Use IT tools to communicate and exchange information effectively, tailoring communication style to the audience and purpose.
IT Security for Users Real unit · OCN London
What you'll be able to do
- Identify potential security risks to IT systems and data
- Implement appropriate methods to minimise identified security risks
- Apply security measures to protect IT systems from unauthorised access
- Apply security measures to protect data from loss, damage or corruption
IT Software Fundamentals Real unit · OCN London
What you'll be able to do
- Select appropriate software applications to meet needs
- Use appropriate software applications to meet needs
- Select appropriate software applications to solve problems
- Use appropriate software applications to solve problems
- Enter different types of information to suit its meaning and purpose
- Develop different types of information to suit its meaning and purpose
- Combine different types of information to suit its meaning and purpose
- Format different types of information to suit its meaning and purpose
- Present information in ways that are fit for purpose
- Present information in ways that are fit for the audience
- Evaluate the selection of IT tools and facilities to present information
- Evaluate the use of IT tools and facilities to present information
IT User Fundamentals Real unit · OCN London
What you'll be able to do
- Use IT systems to meet a variety of needs effectively
- Manage information storage appropriately to ensure data integrity
- Manage information retrieval appropriately to ensure efficient access
- Follow safety practices to ensure a safe working environment
- Understand the need for safety practices to promote a safety culture
- Follow security practices to protect data and systems
- Understand the need for security practices to prevent security breaches
- Maintain IT systems to ensure optimal performance
- Troubleshoot IT system problems to identify the root cause
- Resolve IT system problems to restore functionality
Imaging Software Real unit · OCN London
What you'll be able to do
- Obtain images from various sources for use in imaging software
- Insert images into imaging software projects
- Combine multiple images to create composite images
- Use imaging software tools to create original images
- Manipulate existing images using imaging software tools
- Edit images to improve their quality and appearance
Improving Productivity Using IT Real unit · OCN London
What you'll be able to do
- Plan, select and use appropriate IT systems and software for different purposes, considering the task requirements.
- Review and adapt the ongoing use of IT tools and systems to make sure that activities are successful and efficient.
- Develop and test solutions to improve the ongoing use of IT tools and systems, addressing identified issues and enhancing productivity.
Multimedia Software Real unit · OCN London
What you'll be able to do
- Plan the content of multimedia products to meet specified needs effectively
- Plan the organisation of multimedia products to meet specified needs effectively
- Obtain content for multimedia outcomes appropriately
- Input content to build multimedia outcomes accurately
- Combine content to build multimedia outcomes effectively
- Use multimedia software tools to edit multimedia content to meet specified requirements effectively
- Use multimedia software tools to format multimedia content to meet specified requirements effectively
- Play multimedia outcomes correctly
- Present multimedia outcomes effectively
Optimise IT System Performance Real unit · OCN London
What you'll be able to do
- Keep computer hardware operating efficiently to ensure optimal performance
- Keep computer software operating efficiently to ensure optimal performance
- Manage files effectively to maintain IT system performance
- Manage files effectively to improve IT system performance
- Troubleshoot IT system problems quickly to minimise disruption
- Respond to IT system problems effectively to ensure resolution
- Plan the routine maintenance of hardware and software to prevent issues
- Plan the non-routine maintenance of hardware and software to address specific needs
- Monitor the routine maintenance of hardware and software to ensure completion
- Monitor the non-routine maintenance of hardware and software to ensure completion
- Review hardware to maintain performance and identify areas for improvement
- Review software to maintain performance and identify areas for improvement
- Modify hardware to maintain performance and address identified issues
- Modify software to maintain performance and address identified issues
Personal Information Management Software Real unit · OCN London
What you'll be able to do
- Use calendars within personal information management software to schedule appointments effectively
- Use calendars within personal information management software to schedule meetings efficiently
- Use a task list to prioritise activities based on importance and deadlines
- Use a task list to track the progress of activities
- Use an address book to store contact information securely
- Organise contact information within an address book for easy retrieval
- Retrieve contact information quickly and efficiently from an address book
Presentation Software Real unit · OCN London
What you'll be able to do
- Input text and other information within presentation slides
- Combine text and other information within presentation slides
- Use presentation software tools to structure slide sequences
- Use presentation software tools to edit slide sequences
- Use presentation software tools to format slide sequences
- Prepare slideshow for presentation
Project Management Software Real unit · OCN London
What you'll be able to do
- Create a project within project management software, defining project scope and objectives
- Define a project by identifying key deliverables, milestones, and success criteria
- Enter information about project tasks, including task descriptions, dependencies, and durations
- Edit information about project tasks to reflect changes in scope, resources, or timelines
- Enter information about project resources, including personnel, equipment, and materials
- Update information about project progress, tracking task completion and resource utilisation
- Select appropriate tools and techniques to display project status visually, such as Gantt charts and PERT diagrams
- Use appropriate tools and techniques to report on project status, highlighting key performance indicators and risks
Set Up an IT System Real unit · OCN London
What you'll be able to do
- Select a personal computer safely with associated hardware and storage media to meet needs
- Connect up a personal computer safely with associated hardware and storage media to meet needs
- Select an IT system to a communication service successfully to meet needs
- Connect IT system to a communication service successfully to meet needs
- Install operating system software for use
- Install application software for use
- Configure operating system software for use
- Configure application software for use
- Check that the IT system is working successfully
- Check that the communication service is working successfully
Specialist Software Real unit · OCN London
What you'll be able to do
- Input information using specialist software accurately
- Organise information using specialist software effectively
- Combine information using specialist software to create comprehensive outputs
- Use tools to edit information within specialist software
- Use techniques to edit information within specialist software
- Use tools to process information within specialist software
- Use techniques to process information within specialist software
- Use tools to format information within specialist software
- Use techniques to format information within specialist software
- Use tools to present information using specialist software
- Use techniques to present information using specialist software
Spreadsheet Software Real unit · OCN London
What you'll be able to do
- Use a spreadsheet to accurately enter numerical data
- Use a spreadsheet to accurately enter other types of data
- Use a spreadsheet to effectively edit numerical data
- Use a spreadsheet to effectively edit other types of data
- Use a spreadsheet to organise numerical data
- Use a spreadsheet to organise other types of data
- Select appropriate formulas to meet specified requirements
- Use appropriate formulas to meet specified requirements
- Select appropriate data analysis tools to meet specified requirements
- Use appropriate data analysis tools to meet specified requirements
- Select appropriate data analysis techniques to meet specified requirements
- Use appropriate data analysis techniques to meet specified requirements
- Use tools and techniques to present spreadsheet information effectively
- Use tools and techniques to format spreadsheet information effectively
- Use tools and techniques to publish spreadsheet information effectively
Using Collaborative Technologies Real unit · OCN London
What you'll be able to do
- Understand how to stay safe and secure when working with collaborative technology, adhering to organisational policies and legal requirements.
- Plan the use of IT tools and devices for collaborative working, considering the needs of the team and the project.
- Set up IT tools and devices effectively for collaborative working, ensuring accessibility and functionality.
- Prepare collaborative technologies for use, configuring settings and customising features to optimise performance.
- Manage tasks effectively using collaborative technologies, tracking progress and ensuring timely completion.
Using Email Real unit · OCN London
What you'll be able to do
- Use e-mail software tools to compose messages effectively
- Use e-mail software techniques to compose messages effectively
- Use e-mail software tools to send messages efficiently
- Use e-mail software techniques to send messages efficiently
- Manage incoming e-mail effectively to prioritise important communications
- Manage incoming e-mail effectively to maintain an organised inbox
Using Mobile IT Devices Real unit · OCN London
What you'll be able to do
- Set up a mobile IT device, configuring basic settings such as network connectivity and security features.
- Customise the mobile device to meet individual needs and preferences, including accessibility options and display settings.
- Select appropriate applications for specific tasks, considering factors such as functionality, compatibility, and security.
- Use applications and files effectively on the mobile device to perform tasks such as communication, information access, and content creation.
- Use tools and techniques to transfer data between mobile devices and other systems (e.g., computers, cloud storage).
- Optimise the performance of mobile devices by managing storage space, battery life, and network usage.
Using the Internet Real unit · OCN London
What you'll be able to do
- Connect to the Internet using appropriate hardware and software.
- Use browser software to navigate webpages effectively, demonstrating an understanding of website structure and navigation techniques.
- Use browser tools to search for information from the Internet, employing effective search strategies and evaluating the reliability of sources.
- Use browser software to communicate information online, utilising various communication methods such as email and online forums.
- Understand the need for safety and security practices when working online, including identifying and avoiding online threats.
Video Software Real unit · OCN London
What you'll be able to do
- Use video hardware to capture sequences effectively
- Use video software to capture sequences effectively
- Use video software tools to combine video sequences creatively
- Use video software techniques to combine video sequences creatively
- Use video software tools to edit video sequences precisely
- Use video software techniques to edit video sequences precisely
- Play video sequences smoothly for optimal viewing
- Present video sequences professionally to engage the audience
Website Software Real unit · OCN London
What you'll be able to do
- Create website structures that are logical and user-friendly
- Create website styles that are consistent and visually appealing
- Use website structures and styles to produce functional websites
- Select appropriate website software tools for website development
- Use website software features to develop multiple page websites
- Incorporate multimedia elements into websites to enhance user experience
- Integrate interactive features into websites to engage users
- Publish multiple page websites to a suitable hosting environment
- Test multiple page websites to ensure functionality and accessibility
- Test multimedia elements within websites to ensure proper playback
- Test interactive features within websites to ensure correct operation
Word Processing Software Real unit · OCN London
What you'll be able to do
- Enter text accurately into word processing documents, using appropriate keyboarding techniques
- Combine text and other information, such as images and tables, effectively within word processing documents
- Create layouts for word processing documents, considering factors such as margins, headers, and footers
- Modify layouts to improve readability and visual appeal
- Create structures for word processing documents, using headings, subheadings, and bullet points
- Modify structures to ensure logical flow and organisation
- Create styles for word processing documents, defining formatting attributes for different elements
- Modify styles to maintain consistency and professionalism
- Use word processing software tools to format documents, including applying fonts, colours, and spacing
- Use word processing software techniques to present documents effectively, such as using tables, charts, and images to enhance understanding
- Ensure documents meet specified requirements, such as formatting guidelines and accessibility standards
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
2D Drawing and Planning Software
- Standard
2D Drawing and Planning Software
- Standard
Assist in Delivering the Data Management Infrastructure to Support Data Analysis and Reporting
- Standard
Audio and Video Software
- Standard
Audio and Video Software
- Standard
Automate digital presentations
- Standard
Bespoke or Specialist Software
- Standard
Computerised Accounting Software
- Standard
Computerised Accounting Software
- Standard
Computerised Accounting Software
- Standard
Configure Digital Systems
- Standard
Create and integrate multimedia elements into digital content
- Standard
Database Management Software
- Standard
Database Management Software
- Standard
Database Management Software
- Standard
Database Software
- Standard
Database Software
- Standard
Database Software
Showing 18 of 67 standards these units map to.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
Where this can lead
Senior Quantum Machine Learning Specialist
This work can lead to principal scientist roles setting research direction, or director roles shaping quantum strategy across a business.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Audio SoftwareBespoke SoftwareComputerised Accounting SoftwareData Management SoftwareDatabase SoftwareDesign SoftwareDesktop Publishing SoftwareDrawing and Planning Software
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
- Bring your own plan Create
For “Drawing and Planning Software” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Computerised Accounting Software” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Data Management Software” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Personal Information Management Software” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- 2D Drawing and Planning Software
- Assist in Delivering the Data Management Infrastructure to Support Data Analysis and Reporting
- Audio and Video Software
- Automate digital presentations
- Bespoke or Specialist Software
- Computerised Accounting Software
- Configure Digital Systems
- Create and integrate multimedia elements into digital content
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Audio Software, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will gain skills in using audio hardware and software to capture, edit, and present audio sequences. The unit covers configuring equipment, applying editing techniques, and playing audio to achieve optimal sound quality for various purposes.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCNLR Level 2 Diploma in IT User Skills (ITQ)
29 units in this credential, in the order it lists them, awarded by OCN London.
- Audio Software
- Bespoke Software
- Computerised Accounting Software
- Data Management Software
- Database Software
- Design Software
and 23 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.