Innovate Awarding · RQF Level 3

IAO Level 3 Certificate In IT User Skills (ITQ)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 3
Total credits25
Guided learning185 hours
Units in this qualification76

Awarded by Innovate Awarding · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

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These are the units Innovate Awarding registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Audio SoftwareReal unit · Innovate Awarding

This unit provides learners with the skills to capture audio sequences using hardware and software, combine and edit these sequences with appropriate tools, and play and present the final audio product effectively.

What you'll be able to do

Use audio hardware to capture sequences
Use audio software to capture sequences
Use audio software tools to combine sequences
Use audio software techniques to combine sequences
Use audio software tools to edit sequences
Use audio software techniques to edit sequences
Play audio sequences
Present audio sequences

Audio SoftwareReal unit · Innovate Awarding

You'll learn to capture audio sequences using appropriate hardware and software, edit and manipulate audio using advanced tools, and present audio sequences professionally. The unit focuses on optimising audio quality and combining audio elements within software.

What you'll be able to do

Use audio hardware and software to capture audio sequences effectively
Use audio software tools and techniques to edit audio sequences to a professional standard
Play and present audio sequences in a suitable format

Audio SoftwareReal unit · Innovate Awarding

This unit provides learners with skills to use audio hardware and software to capture, combine, and edit audio sequences. You'll also learn to optimise audio quality and present audio sequences in suitable formats.

What you'll be able to do

Use audio hardware and software to capture audio sequences effectively
Use audio software tools to combine and edit audio sequences to a professional standard
Play and present audio sequences in a suitable format

Bespoke SoftwareReal unit · Innovate Awarding

You'll develop the ability to input, organise, combine, edit, process, format, and present information using bespoke software. The unit focuses on using software-specific tools and functions to manage information accurately and efficiently.

What you'll be able to do

Input information accurately into bespoke software
Organise information effectively within bespoke software
Combine different types of information using bespoke software tools
Use tools and techniques within bespoke software to edit information
Process information using the functions available in bespoke software
Format information appropriately using bespoke software
Present information clearly and effectively using bespoke software

Bespoke SoftwareReal unit · Innovate Awarding

You'll learn to input, combine, organise, retrieve, and present information using bespoke software. The unit emphasises the use of appropriate data structures and software functions to manage information accurately and efficiently.

What you'll be able to do

Input information using bespoke applications
Combine information using bespoke applications
Use appropriate structures to organise information efficiently
Use appropriate structures to retrieve information efficiently
Use the functions of the software effectively to process information
Use the functions of the software effectively to present information

Bespoke SoftwareReal unit · Innovate Awarding

You'll gain skills to input, combine, organise, and modify information using bespoke software. This unit covers creating logical structures for efficient data retrieval and exploiting software functions to process and present information appropriately.

What you'll be able to do

Input and combine information effectively using bespoke software
Create appropriate structures to organise information using bespoke software
Modify existing structures to organise information using bespoke software
Retrieve information efficiently using bespoke software
Exploit the functions of the software effectively to process information
Exploit the functions of the software effectively to present information

Computerised Accounting SoftwareReal unit · Innovate Awarding

This unit provides learners with the knowledge to access, enter, and edit accounting information using computerised accounting software. You'll process business transactions accurately and produce accounting documents and summary reports that meet specified requirements.

What you'll be able to do

Access accounting information within a computerised accounting software package
Enter accounting information accurately into a computerised accounting software package
Edit accounting information within a computerised accounting software package
Use appropriate tools and techniques to process business transactions within the software
Produce accounting documents that meet specified requirements
Produce summary reports that meet specified requirements

Computerised Accounting SoftwareReal unit · Innovate Awarding

You'll gain skills to access and navigate computerised accounting software, enter and verify financial data accurately, process business transactions using appropriate tools, and produce accounting documents and summary reports to meet organisational requirements.

What you'll be able to do

Access computerised accounting software effectively
Enter accounting information accurately
Edit accounting information accurately
Select appropriate tools to process business transactions
Select appropriate techniques to process business transactions
Use appropriate tools to process business transactions
Use appropriate techniques to process business transactions
Produce accounting documents to meet requirements
Produce summary reports to meet requirements

Computerised Accounting SoftwareReal unit · Innovate Awarding

It teaches you to access, enter, and edit accounting information using computerised accounting software. You'll process business transactions, develop management information reports, and interpret these reports to support decision-making.

What you'll be able to do

Access accounting information using computerised accounting software
Enter accounting information accurately into a computerised accounting system
Edit accounting information within a computerised accounting system
Process business transactions using source documents within a computerised accounting system
Develop management information reports using computerised accounting software
Interpret management information reports generated from a computerised accounting system
Set up a computerised accounting system ready for use, configuring settings as required

Data Management SoftwareReal unit · Innovate Awarding

You'll learn to enter, edit, maintain, retrieve, and display data accurately within a data management system. The unit emphasises adherence to data entry protocols and the ability to manage data records to meet organisational requirements.

What you'll be able to do

Enter data records accurately into a data management system
Edit and maintain data records within a data management system
Retrieve and display data records from a data management system to meet specified requirements

Data Management SoftwareReal unit · Innovate Awarding

This unit develops learners' ability to accurately enter, edit, and maintain data records within a data management system. You'll ensure data integrity and retrieve specific records to display them clearly and accurately.

What you'll be able to do

Enter data records accurately into a data management system
Edit data records within a data management system, ensuring data integrity
Maintain data records in a data management system, keeping them up-to-date
Retrieve specific data records from a data management system based on given criteria
Display retrieved data records in a clear and understandable format to meet specified requirements

Data Management SoftwareReal unit · Innovate Awarding

You'll accurately enter, edit, and maintain data records within a data management system. The unit also covers retrieving and displaying data records to meet specific requirements, ensuring data accuracy and completeness.

What you'll be able to do

Enter data records accurately into a data management system
Edit existing data records within the data management system to ensure accuracy and completeness
Maintain data records in a data management system, ensuring data integrity
Retrieve specific data records from the data management system based on defined criteria
Display retrieved data records in a clear and understandable format to meet requirements

Database SoftwareReal unit · Innovate Awarding

This unit provides learners with skills to enter, edit, and organise structured information within a database. You'll use database software tools to extract information and produce reports that support organisational needs.

What you'll be able to do

Enter structured information accurately into a database
Edit existing information within a database to ensure accuracy and relevance
Organise structured information within a database to facilitate efficient retrieval
Use database software tools to extract specific information from a database
Produce reports based on extracted information using database software tools

Database SoftwareReal unit · Innovate Awarding

This unit provides learners with skills to create and modify non-relational database tables, enter and organise structured information, and use database software tools to run queries and produce reports for effective data management.

What you'll be able to do

Create non-relational database tables, defining appropriate fields and data types
Modify existing non-relational database tables to meet changing requirements
Enter structured information accurately into a database
Edit existing information within a database to ensure accuracy and currency
Organise structured information within a database to facilitate efficient retrieval
Use database software tools to run queries to extract specific information
Produce reports from a database, presenting information in a clear and organised manner

Database SoftwareReal unit · Innovate Awarding

This unit covers planning, creating, and modifying relational database tables to meet specified requirements. You'll enter, edit, and organise structured data, and use database tools to create and run queries and generate reports.

What you'll be able to do

Plan relational database tables to meet requirements
Create relational database tables to meet requirements
Modify relational database tables to meet requirements
Enter structured information in a database
Edit structured information in a database
Organise structured information in a database
Use database software tools to create data queries
Use database software tools to edit data queries
Use database software tools to run data queries
Use database software tools to produce reports

Design SoftwareReal unit · Innovate Awarding

You'll learn to obtain, insert, and combine information from various sources within design software. This unit covers creating, manipulating, and editing designs using software tools to meet specified requirements effectively.

What you'll be able to do

Obtain information for designs
Insert information for designs
Combine information for designs
Use design software tools to create designs
Use design software tools to manipulate designs
Use design software tools to edit designs

Design SoftwareReal unit · Innovate Awarding

You'll use design software to obtain, insert, combine, and manipulate information for design projects. The unit focuses on applying formatting and layout techniques to create visually appealing and accurate designs.

What you'll be able to do

Obtain information from various sources for use in designs
Insert information into designs effectively
Combine different types of information within designs
Use design software tools to create designs
Use design software tools to manipulate designs
Use design software tools to edit designs

Design SoftwareReal unit · Innovate Awarding

It teaches you to obtain, insert, and combine information for designs using design software. You'll create, manipulate, and edit designs by applying appropriate tools and techniques to produce original and effective design documents.

What you'll be able to do

Obtain information from appropriate sources for use in designs
Insert information accurately into design documents
Combine different types of information effectively within designs
Use design software tools to create original designs
Manipulate existing designs using software tools
Edit designs to meet specific requirements using appropriate software functions

Desktop Publishing SoftwareReal unit · Innovate Awarding

This unit equips learners with the ability to select suitable designs and page layouts for publications, input and combine text and other information, and use desktop publishing software techniques to edit and format publications effectively.

What you'll be able to do

Select appropriate designs for publications
Use appropriate page layouts for publications
Input text within publications
Combine text and other information within publications
Use desktop publishing software techniques to edit publications
Use desktop publishing software techniques to format publications

Desktop Publishing SoftwareReal unit · Innovate Awarding

It teaches you to create professional publications using desktop publishing software. You'll select suitable designs and layouts, input and combine text with other information, and apply editing techniques to enhance publication quality and effectiveness.

What you'll be able to do

Select appropriate designs for publications based on their purpose and target audience
Use suitable page layouts to enhance the readability and visual appeal of publications
Input text accurately into publications using desktop publishing software
Combine text with other information, such as images and graphics, within publications
Use desktop publishing software techniques to edit publications to improve their quality
Format publications to meet specific requirements, such as branding guidelines or accessibility standards

Desktop Publishing SoftwareReal unit · Innovate Awarding

It teaches you to create publications using desktop publishing software by selecting appropriate designs and layouts. You'll input and combine text and other information, and apply editing and formatting techniques to produce effective publications for specific purposes.

What you'll be able to do

Select appropriate designs for publications using desktop publishing software
Select appropriate page layouts for publications using desktop publishing software
Input text within publications using desktop publishing software
Combine text and other information within publications using desktop publishing software
Use desktop publishing software techniques to edit publications
Use desktop publishing software techniques to format publications

Drawing and Planning SoftwareReal unit · Innovate Awarding

This unit equips learners with skills to accurately input, organise, and combine information within drawing or planning software. You'll edit, manipulate, and format drawings or plans to produce professional outputs that meet presentation requirements.

What you'll be able to do

Input information accurately into drawing or planning software
Organise information effectively within drawing or planning software
Combine different types of information to create drawings or plans
Use appropriate tools to edit drawings or plans
Manipulate elements within drawings or plans to achieve the desired outcome
Format drawings or plans to meet specific presentation requirements
Present drawings or plans in a clear and professional manner

Drawing and Planning SoftwareReal unit · Innovate Awarding

You'll use drawing and planning software to input, organise, combine, edit, manipulate, format, and present information within drawings or plans. This unit emphasises clarity and accuracy to meet specific requirements.

What you'll be able to do

Input information, including text, dimensions and symbols, for drawings or plans using appropriate software tools
Organise information within drawings or plans to ensure clarity and accuracy
Combine different elements of information to create complete drawings or plans
Use drawing and planning software tools and techniques to edit drawings or plans
Manipulate drawings or plans to achieve the desired visual representation
Format drawings or plans to meet specific requirements
Present drawings or plans in a suitable format for the intended audience

Drawing and Planning SoftwareReal unit · Innovate Awarding

This unit covers the skills to input, organise, and combine text, numerical, and graphical information within drawing and planning software. You'll develop the ability to use software tools and techniques to edit, manipulate, format, and present drawings or plans effectively.

What you'll be able to do

Input information into drawing or planning software
Organise information within drawing or planning software
Combine information effectively within drawing or planning software to create drawings or plans
Use appropriate tools and techniques to edit drawings or plans
Use appropriate tools and techniques to manipulate drawings or plans
Use appropriate tools and techniques to format drawings or plans
Present drawings or plans effectively using the software

IT Communication FundamentalsReal unit · Innovate Awarding

This unit develops learners' abilities to select, access, and evaluate information from various sources, including the Internet. You'll also learn to use IT tools to communicate and exchange information safely, responsibly, and effectively.

What you'll be able to do

Select and use a variety of sources of information to meet specific needs
Access, search for, select and use Internet-based information effectively
Evaluate the fitness for purpose of Internet-based information
Select and use IT tools to communicate and exchange information safely, responsibly and effectively

IT Communication FundamentalsReal unit · Innovate Awarding

This unit provides learners with fundamental IT communication skills, including accessing and searching internet-based information. You'll assess the fitness for purpose of information and use appropriate IT tools to communicate and exchange information effectively.

What you'll be able to do

Use a variety of sources of information to meet needs
Access Internet-based information
Search for Internet-based information
Select Internet-based information
Use Internet-based information
Assess the fitness for purpose of Internet-based information
Select IT to communicate information
Use IT to communicate information
Select IT to exchange information
Use IT to exchange information

IT Security for UsersReal unit · Innovate Awarding

This unit provides learners with knowledge of IT security risks and procedures to monitor and minimise these risks. You'll select and implement security scans, audits, and strong password practices to protect IT systems and data.

What you'll be able to do

Select appropriate procedures to monitor security risks to IT systems and data, such as regular security scans and audits.
Use appropriate procedures to minimise security risks to IT systems and data, such as implementing strong passwords and access controls.
Develop appropriate procedures to monitor security risks to IT systems and data, adapting to evolving threats and vulnerabilities.

IT Security for UsersReal unit · Innovate Awarding

You'll identify common security threats to IT systems and data, understand their potential impact, and apply appropriate methods to minimise security risks. The unit emphasises the importance of security measures and data protection.

What you'll be able to do

Identify potential security risks to IT systems
Identify potential security risks to data
Use appropriate methods to minimise security risks to IT systems
Use appropriate methods to minimise security risks to data

IT Security for UsersReal unit · Innovate Awarding

This unit equips learners with knowledge to identify and minimise security risks to IT systems and data. You'll select appropriate methods in line with organisational policies to protect systems and information from potential threats.

What you'll be able to do

Select appropriate methods to minimise security risks to IT systems, in line with organisational policies
Use appropriate methods to minimise security risks to data, in line with data protection legislation
Apply selected methods to protect IT systems and data from identified security risks

IT Software FundamentalsReal unit · Innovate Awarding

This unit provides foundational knowledge of IT software applications, enabling learners to select suitable software to meet needs and solve problems. You'll enter, develop, format, and present information effectively using IT tools appropriate to the audience and purpose.

What you'll be able to do

Select appropriate software applications to meet specific needs and solve identified problems
Use selected software applications effectively to achieve desired outcomes
Enter different types of information accurately and efficiently
Develop and format information to ensure clarity and suitability for its intended meaning and purpose
Present information using appropriate methods and formats to suit the intended purpose and target audience
Make effective use of available IT tools and facilities to enhance the presentation of information

IT Software FundamentalsReal unit · Innovate Awarding

This unit provides learners with a foundational understanding of IT software applications, enabling them to select and use appropriate software to meet needs. You'll enter, combine, format, and present information effectively, evaluating IT tools and facilities for suitability.

What you'll be able to do

Select appropriate software applications to meet specific needs and solve identified problems
Use selected software applications effectively to achieve desired outcomes
Enter different types of information accurately and efficiently
Develop and format information to ensure clarity and suitability for its intended meaning and purpose
Combine different types of information effectively
Present information using appropriate methods and formats to suit the intended purpose and target audience
Evaluate the selection of IT tools and facilities for presenting information, considering their suitability and effectiveness
Evaluate the use of IT tools and facilities for presenting information, identifying areas for improvement

IT User FundamentalsReal unit · Innovate Awarding

This unit provides learners with fundamental skills in using IT systems to meet various needs. You'll organise, store, and retrieve information efficiently, follow safety and security practices, perform routine maintenance, and respond to common IT system problems.

What you'll be able to do

Use IT systems effectively to meet specific needs
Organise information efficiently within IT systems
Store information securely within IT systems
Retrieve information efficiently from IT systems
Follow established safety practices when using IT systems
Understand the importance of security practices when using IT systems
Carry out routine maintenance tasks on IT systems
Respond appropriately to routine IT system problems

IT User FundamentalsReal unit · Innovate Awarding

It teaches you to use IT systems to meet various needs, manage information storage and retrieval, and understand safety and security practices. You'll also maintain systems and troubleshoot common IT problems.

What you'll be able to do

Use IT systems effectively to meet a variety of needs, selecting appropriate software and hardware for the task
Manage information storage and retrieval appropriately, organising files and folders for easy access and backup
Follow and understand the need for safety and security practices, protecting data and equipment from threats
Maintain system and troubleshoot IT system problems, identifying and resolving common issues

Imaging SoftwareReal unit · Innovate Awarding

It teaches you to obtain images from various sources and use imaging software to combine, manipulate, and edit images. You'll learn to create visually effective images using software tools.

What you'll be able to do

Obtain images from various sources and insert them into imaging software
Combine different image elements effectively within the imaging software
Use imaging software tools to create original images
Manipulate existing images using the software's editing functions
Edit images to enhance their quality and appearance using appropriate tools

Imaging SoftwareReal unit · Innovate Awarding

You'll learn to source, evaluate, and insert various types of information into images using imaging software. The unit covers combining text, images, and other elements, as well as manipulating and editing images to produce effective visual content.

What you'll be able to do

Obtain information from various sources for inclusion in images
Insert information accurately and appropriately into images
Combine different types of information effectively within images
Use imaging software tools to create original images
Use imaging software tools to manipulate existing images
Use imaging software tools to edit images to meet specific requirements

Imaging SoftwareReal unit · Innovate Awarding

You'll use imaging software to obtain, insert, combine, and edit images from various sources. The unit includes creating composite images and enhancing images through manipulation and editing techniques.

What you'll be able to do

Obtain information for images from various sources
Insert information into images using imaging software
Combine information from different sources to create composite images
Use imaging software tools to create images
Use imaging software tools to manipulate images
Use imaging software tools to edit images

Improving Productivity Using ITReal unit · Innovate Awarding

You'll develop the ability to plan, select, and use appropriate IT systems and software for various purposes. The unit includes evaluating IT tool effectiveness and devising solutions to improve IT use for themselves and others to achieve successful outcomes.

What you'll be able to do

Plan the selection and use of appropriate IT systems for different purposes
Select appropriate IT software for different purposes
Use appropriate IT systems and software for different purposes
Evaluate the selection of IT tools to ensure activities are successful
Evaluate the use of IT tools to ensure activities are successful
Devise solutions to improve the use of IT tools for self and others
Devise solutions to improve the use of IT systems for self and others

Internet Safety for IT usersReal unit · Innovate Awarding

This unit provides learners with an understanding of internet safety risks and methods to safeguard themselves and others online. You'll learn to maintain data security and comply with legal and organisational guidelines when working on the internet.

What you'll be able to do

Understand the potential risks that can exist when using the Internet
Safeguard yourself when working online
Safeguard others when working online
Take precautions to maintain data security when working online
Follow legal constraints which apply when working online
Follow organisational guidelines which apply when working online
Follow organisational procedures which apply when working online

Multimedia SoftwareReal unit · Innovate Awarding

You'll plan, organise, and create multimedia products by defining target audiences and purposes. It develops skills to obtain, input, combine, edit, and present multimedia content using appropriate software tools to meet specified requirements.

What you'll be able to do

Plan the content of multimedia products, taking into account the target audience and purpose.
Organise the structure of multimedia products to ensure logical flow and ease of navigation.
Obtain content from various sources, ensuring copyright and permissions are adhered to.
Input content into multimedia software, maintaining quality and accuracy.
Combine different types of content (e.g., text, images, audio, video) to create engaging multimedia outcomes.
Use multimedia software tools to edit content, enhancing its visual and auditory appeal.
Format multimedia content to meet specific requirements, such as file size, resolution, and accessibility standards.
Play and present multimedia outcomes effectively, demonstrating their functionality and purpose.

Multimedia SoftwareReal unit · Innovate Awarding

You'll plan, create, and present multimedia products by analysing project needs and sourcing content from various copyright-compliant sources. The unit covers combining, editing, and formatting multimedia content to produce coherent and effective multimedia outcomes.

What you'll be able to do

Plan the content and organisation of multimedia products to meet identified needs and objectives
Obtain, input and combine content from various sources to build comprehensive multimedia outcomes
Use tools and techniques to build and edit multimedia content, ensuring quality and consistency
Play and present multimedia outcomes effectively to a target audience

Multimedia SoftwareReal unit · Innovate Awarding

You'll plan, create, and edit multimedia products to meet target audience needs. The unit covers content planning, sourcing, combining, editing, formatting, and presenting multimedia outcomes using appropriate software tools.

What you'll be able to do

Plan the content of multimedia products to meet identified needs
Plan the organisation of multimedia products to ensure logical flow and user-friendliness
Obtain content from appropriate sources for inclusion in multimedia products
Input content accurately into multimedia software
Combine different types of content effectively to build complete multimedia outcomes
Use multimedia software tools to edit multimedia content
Format multimedia content to meet specified requirements using appropriate software functions
Play multimedia outcomes to check functionality and appearance
Present multimedia outcomes effectively to a target audience

Optimise IT System PerformanceReal unit · Innovate Awarding

You'll learn to maintain IT hardware and software, manage files to optimise system performance, troubleshoot common problems, and customise the working environment to meet individual needs in this unit.

What you'll be able to do

Maintain IT hardware components in working order, following organisational procedures
Maintain IT software applications in working order, following organisational procedures
Manage files and folders effectively to maintain optimum IT system performance
Respond to common IT system problems and errors, using appropriate troubleshooting techniques
Customise the IT working environment, including settings and preferences, to meet individual needs

Optimise IT System PerformanceReal unit · Innovate Awarding

You'll implement procedures to maintain and optimise IT system performance, including hardware and software maintenance, file and disk management, and troubleshooting common issues. The unit also covers customising the working environment to enhance performance.

What you'll be able to do

Implement procedures to keep computer hardware operating efficiently
Implement procedures to keep computer software operating efficiently
Manage files effectively to optimise system performance
Manage disks effectively to optimise system performance
Troubleshoot common IT system problems and errors effectively
Respond appropriately to common IT system problems and errors
Customise the working environment to improve individual performance
Customise the working environment to improve overall system performance
Maintain software through updates and patches to meet performance needs

Optimise IT System PerformanceReal unit · Innovate Awarding

This unit focuses on optimising IT system performance through hardware and software maintenance and file management. You'll troubleshoot system problems, plan and monitor maintenance activities, and review hardware and software to ensure efficient operation.

What you'll be able to do

Keep computer hardware operating efficiently through appropriate actions
Keep computer software operating efficiently through appropriate actions
Manage files to maintain IT system performance effectively
Manage files to improve IT system performance effectively
Troubleshoot IT system problems quickly
Respond to IT system problems effectively
Plan the routine maintenance of hardware and software
Plan the non-routine maintenance of hardware and software
Monitor the routine maintenance of hardware and software
Monitor the non-routine maintenance of hardware and software
Review hardware to maintain performance
Modify hardware to maintain performance
Review software to maintain performance
Modify software to maintain performance

Presentation SoftwareReal unit · Innovate Awarding

You'll learn to input and combine text, images, and charts within presentation slides. This unit covers structuring, editing, formatting, and preparing slides to meet presentation needs effectively using presentation software.

What you'll be able to do

Input text and other information, such as images and charts, within presentation slides
Combine different types of information effectively within presentation slides
Use presentation software tools to structure slides in a logical sequence
Edit slides to ensure accuracy and clarity of information
Format slides to enhance visual appeal and readability
Prepare slides for presentation, considering the needs of the intended audience
Adapt slides to suit the specific presentation environment and equipment

Presentation SoftwareReal unit · Innovate Awarding

You'll learn to create and edit presentations using presentation software. The unit covers accurate input of text and other information, combining elements within slides, structuring slide sequences, and preparing slideshows for presentation.

What you'll be able to do

Input text accurately and efficiently into presentation slides
Combine text with other information, such as images and charts, within presentation slides
Use presentation software tools to structure slide sequences logically
Use presentation software tools to edit slide content for clarity and accuracy
Use presentation software tools to format slides for visual appeal and consistency
Prepare slideshow for presentation, ensuring all elements are correctly positioned and functioning

Presentation SoftwareReal unit · Innovate Awarding

This unit develops learners' ability to input and combine text, images, and charts within presentation slides. You'll use presentation software tools to structure, edit, and format presentations and prepare interactive slideshows for effective delivery.

What you'll be able to do

Input text into presentation slides effectively
Combine text and other information within presentation slides appropriately
Use presentation software tools to structure presentations logically
Use presentation software tools to edit presentations accurately
Use presentation software tools to format presentations consistently
Prepare an interactive slideshow for presentation, incorporating multimedia elements

Project Management SoftwareReal unit · Innovate Awarding

This unit covers creating and defining projects, entering and editing information about tasks and resources, and updating project progress. You'll select and use appropriate tools to display and report on project status effectively.

What you'll be able to do

Create and define a project, establishing clear objectives, scope, and deliverables
Enter and edit information about project tasks and resources, assigning responsibilities and allocating resources effectively
Update information about project progress, tracking milestones and identifying potential delays
Select and use appropriate tools and techniques to display and report on project status, communicating progress to stakeholders

Project Management SoftwareReal unit · Innovate Awarding

You'll use project management software to create and define projects, including setting scope, objectives, deliverables, and identifying stakeholders. The unit covers entering and editing task information, assigning resources, and updating project progress within the software.

What you'll be able to do

Create a project using project management software
Define a project using project management software
Enter information about project tasks using project management software
Edit information about project tasks using project management software
Enter information about project resources using project management software
Edit information about project resources using project management software
Update information about project progress using project management software
Select appropriate tools to display project status
Use appropriate tools to display project status
Select appropriate techniques to report on project status
Use appropriate techniques to report on project status

Project Management SoftwareReal unit · Innovate Awarding

It teaches you to create and manage project plans using project management software. You'll define project scope, objectives, and deliverables, break down tasks, enter and update project information, and use tools to display and report project status.

What you'll be able to do

Create a project plan, defining the project scope, objectives, and deliverables.
Define the tasks required to complete the project, breaking down the work into manageable components.
Enter information about project tasks, including start and end dates, dependencies, and resource requirements.
Edit information about project tasks and resources, making adjustments as needed to reflect changes in the project plan.
Update information about project progress, tracking the completion of tasks and identifying any delays or issues.
Select appropriate tools and techniques to display project status, such as Gantt charts, timelines, and dashboards.
Use appropriate tools and techniques to report on project status, communicating progress to stakeholders and highlighting key milestones.

Set Up an IT SystemReal unit · Innovate Awarding

You'll learn to select and safely connect personal computers with hardware and storage media, configure communication services, and install software. This unit also covers checking the IT system and communication services to ensure successful operation.

What you'll be able to do

Select a personal computer and associated hardware to meet specific needs safely
Connect a personal computer with associated hardware safely
Select appropriate storage media to meet specific needs
Connect storage media to a personal computer safely
Select an IT system to connect to a communication service to meet specific needs
Connect an IT system to a communication service to meet specific needs
Install software for use on an IT system
Configure software for use on an IT system
Check that the IT system is working successfully after setup
Check that the communication service is working successfully after setup

Set Up an IT SystemReal unit · Innovate Awarding

This unit equips learners with the skills to select, connect, and configure a personal computer and associated hardware and software to meet user needs. You'll ensure the IT system and communication services are set up safely and function correctly.

What you'll be able to do

Select a personal computer and associated hardware components based on identified needs
Connect a personal computer safely with associated hardware and storage media
Select an appropriate IT system for communication based on identified needs
Connect an IT system successfully to a communication service
Install an operating system on the IT system
Configure the operating system for use
Install application software on the IT system
Configure application software for use
Check that the IT system is working successfully
Check that the communication service is working successfully

Set Up an IT SystemReal unit · Innovate Awarding

You'll learn to connect a personal computer, printer, and peripheral devices safely, set up communication services, and install software. The unit ensures learners can verify that the IT system and communication services operate successfully.

What you'll be able to do

Connect a personal computer to a power source and other necessary cables, following safety guidelines.
Connect a printer to the computer, ensuring proper cable connections and power supply.
Connect peripheral devices (e.g., keyboard, mouse, monitor, scanner) to the computer, using appropriate ports and cables.
Connect to an IT communication service, such as a local area network (LAN) or the internet.
Set up software for use, installing and configuring applications according to user needs.
Check that the IT system is working successfully, verifying that all components are functioning correctly.
Check that the communication service is working successfully, ensuring connectivity and data transfer.

Specialist SoftwareReal unit · Innovate Awarding

You'll learn to input, combine, and organise information using specialist software. The unit covers creating and modifying data structures, retrieving information efficiently, and exploiting software functions to process and present information.

What you'll be able to do

Input information accurately using specialist software
Combine different types of information effectively within the specialist software
Create appropriate data structures within the specialist software to organise information
Modify existing data structures to improve organisation and retrieval efficiency
Retrieve information efficiently from the specialist software using appropriate search and filtering techniques
Exploit the available functions of the specialist software to process information effectively
Present information clearly and effectively using the specialist software's presentation tools

Specialist SoftwareReal unit · Innovate Awarding

This unit develops learners' ability to use specialist software to input, organise, combine, edit, process, format, and present information. You'll apply a range of tools and techniques within the software to manage information effectively.

What you'll be able to do

Input, organise and combine information effectively using specialist software
Use a range of tools and techniques to edit information using specialist software
Use a range of tools and techniques to process information using specialist software
Use a range of tools and techniques to format information using specialist software
Use a range of tools and techniques to present information using specialist software

Specialist SoftwareReal unit · Innovate Awarding

You'll use specialist software to input, combine, organise, and retrieve information efficiently. The unit covers selecting suitable data structures and applying software functions to process and present information accurately.

What you'll be able to do

Input and combine information accurately and efficiently using specialist software applications
Use appropriate data structures to organise information within the specialist software
Retrieve information efficiently from the specialist software using appropriate search and filter techniques
Use the functions of the specialist software effectively to process information according to requirements
Present information clearly and effectively using the specialist software's presentation tools

Spreadsheet SoftwareReal unit · Innovate Awarding

You'll learn to enter, edit, and organise numerical and other data within spreadsheets. The unit covers the use of formulas and tools to summarise data and the presentation of spreadsheet information using appropriate display techniques.

What you'll be able to do

Use a spreadsheet to enter numerical and other data accurately
Use a spreadsheet to edit numerical and other data effectively
Use a spreadsheet to organise numerical and other data logically
Use appropriate formulas to summarise spreadsheet information
Use appropriate tools to summarise spreadsheet information
Use appropriate tools to display spreadsheet information
Select appropriate tools to present spreadsheet information effectively
Use appropriate techniques to present spreadsheet information effectively

Spreadsheet SoftwareReal unit · Innovate Awarding

You'll learn to enter, edit, and organise numerical and other data within spreadsheets accurately. The unit includes selecting and applying formulas and data analysis tools, as well as presenting and formatting spreadsheet information to meet specific requirements.

What you'll be able to do

Use a spreadsheet to enter numerical and other data accurately
Edit and organise numerical and other data effectively within a spreadsheet
Select and use appropriate formulas to perform calculations and data analysis
Select and use appropriate data analysis tools to meet specific requirements
Select and use appropriate tools and techniques to present spreadsheet information clearly
Format spreadsheet information effectively to enhance readability and understanding

Spreadsheet SoftwareReal unit · Innovate Awarding

It teaches you to accurately enter, edit, and organise data in spreadsheet software for analysis and reporting. You'll select suitable formulas and data analysis tools and present spreadsheet information clearly and effectively.

What you'll be able to do

Use spreadsheet software to enter numerical and other data accurately
Edit data within a spreadsheet to ensure accuracy and consistency
Organise data within a spreadsheet to facilitate analysis and reporting
Select appropriate formulas to perform calculations on spreadsheet data
Use data analysis tools and techniques to extract meaningful insights from spreadsheet data
Present spreadsheet information clearly and effectively using appropriate formatting techniques
Format spreadsheet information to meet specific presentation requirements
Publish spreadsheet information in a suitable format for sharing and distribution

Using Collaborative TechnologiesReal unit · Innovate Awarding

You'll gain knowledge of online safety and security when using collabourative technologies. This unit covers setting up IT tools and devices for collabourative work, preparing technologies for use, contributing to tasks, and maintaining personal information protection.

What you'll be able to do

Understand how to stay safe and secure when using collaborative technology
Set up IT tools and devices for collaborative working
Access IT tools and devices for collaborative working
Prepare collaborative technologies for use
Contribute to tasks using collaborative technologies

Using Collaborative TechnologiesReal unit · Innovate Awarding

You'll learn to use collabourative technologies effectively and safely. The unit covers planning, setting up, and preparing IT tools and devices, and contributing to tasks while adhering to organisational policies and procedures.

What you'll be able to do

Understand how to stay safe and secure when working with collaborative technology, adhering to organisational policies and procedures
Plan and set up appropriate IT tools and devices for collaborative working, considering the needs of the task and participants
Prepare collaborative technologies for use, ensuring they are configured correctly and ready for participants
Contribute effectively to tasks using collaborative technologies, communicating clearly and sharing information appropriately

Using Collaborative TechnologiesReal unit · Innovate Awarding

This unit develops learners' ability to use collabourative technologies safely and securely. You'll plan, set up, and prepare IT tools and devices for collabourative working, and manage tasks effectively within a secure environment.

What you'll be able to do

Identify and apply safe and secure practices when working with collaborative technology to protect personal and organisational data
Plan the use of IT tools and devices effectively for collaborative working activities
Set up IT tools and devices correctly to facilitate collaborative working
Prepare collaborative technologies for use by ensuring they are configured correctly and ready for participants
Manage tasks effectively using collaborative technologies to track progress and ensure completion
Use collaborative technologies to communicate effectively with team members and stakeholders

Using EmailReal unit · Innovate Awarding

This unit covers the use of email software to compose, format, send, manage, reply to, and forward email messages. You'll learn to address recipients correctly, create clear subject lines, format messages using font styles, and organise their email accounts effectively.

What you'll be able to do

Use e-mail software tools to compose messages, including addressing, subject lines, and message body.
Use e-mail software techniques to format messages, including font styles, paragraph alignment, and bullet points.
Send messages to recipients, ensuring correct addresses and attachments.
Manage incoming email effectively, including sorting, filtering, and prioritising messages.
Use e-mail software tools to reply to and forward messages, maintaining communication threads.
Organise emails into folders and labels, ensuring easy retrieval and management.

Using EmailReal unit · Innovate Awarding

This unit equips learners with skills to compose, format, and send clear and concise emails using email software. You'll manage incoming emails efficiently through sorting, filtering, prioritising, and organising messages to maintain effective communication.

What you'll be able to do

Use e-mail software tools to compose clear and concise messages
Apply appropriate techniques to format e-mail messages effectively
Send e-mail messages accurately to the intended recipients
Manage incoming e-mail efficiently by sorting, filtering, and prioritising messages
Use e-mail software features to organise and archive e-mail messages effectively

Using EmailReal unit · Innovate Awarding

This unit equips learners with skills to compose, send, and manage email messages using email software. You'll apply appropriate language, tone, and formatting, add recipients and attachments, and manage email use effectively within a professional context.

What you'll be able to do

Use e-mail software tools to compose messages
Use e-mail software tools to send messages
Use e-mail software techniques to compose messages
Use e-mail software techniques to send messages
Manage the use of e-mail software effectively

Using Mobile IT DevicesReal unit · Innovate Awarding

It teaches you to set up mobile IT devices to meet individual needs, use applications and files effectively, transfer data, and maintain device performance. You'll customise settings, utilise security features, and perform basic maintenance tasks.

What you'll be able to do

Set up the mobile device to meet specific needs
Use applications on the mobile device effectively
Use files on the mobile device effectively
Transfer data to the mobile device efficiently
Transfer data from the mobile device efficiently
Maintain the performance of the mobile device through appropriate actions

Using Mobile IT DevicesReal unit · Innovate Awarding

You'll learn to set up, customise, and use mobile IT devices effectively. The unit covers selecting applications, transferring data, and optimising device performance using appropriate tools and techniques.

What you'll be able to do

Set up a mobile device to meet specific needs
Customise a mobile device to meet specific needs
Select appropriate applications for use on the mobile device
Use selected applications effectively on the mobile device
Select appropriate files for use on the mobile device
Use selected files effectively on the mobile device
Use appropriate tools and techniques to transfer data to mobile devices
Use appropriate tools and techniques to transfer data from mobile devices
Optimise the performance of mobile devices to ensure efficient operation

Using the InternetReal unit · Innovate Awarding

You'll learn to connect to the Internet using appropriate methods and configure browser software for effective navigation. The unit covers searching for information, communicating online, and understanding the importance of safety and security practices when working online.

What you'll be able to do

Connect to the Internet using appropriate methods
Use browser software to navigate webpages effectively
Use browser tools to search for information from the Internet efficiently
Use browser software to communicate information online effectively
Understand the need for safety practices when working online
Understand the need for security practices when working online

Using the InternetReal unit · Innovate Awarding

You'll learn to select and set up appropriate Internet connections and configure browser software. The unit covers effective navigation of webpages, use of browser tools for efficient searching, online communication, and application of safe Internet practices.

What you'll be able to do

Select an appropriate connection to access the Internet based on given requirements
Set up an appropriate connection to access the Internet based on given requirements
Set up browser software to navigate webpages effectively
Use browser software to navigate webpages effectively
Use browser tools to search effectively for information from the Internet
Use browser tools to search efficiently for information from the Internet
Use browser software to communicate information online effectively
Develop appropriate safety practices when working online
Apply appropriate safety practices when working online
Develop appropriate security procedures when working online
Apply appropriate security procedures when working online

Using the InternetReal unit · Innovate Awarding

You'll develop the ability to connect to the internet, navigate web pages, and search for information using browser software. The unit also covers communicating information online and following safety and security practices.

What you'll be able to do

Connect to the internet using appropriate hardware and software
Use browser software to navigate web pages efficiently
Use browser tools to search for information effectively from the internet
Use browser software to communicate information online in a clear and concise manner
Follow and understand the need for safety and security practices when working online to protect personal data and prevent cyber threats

Website SoftwareReal unit · Innovate Awarding

You'll plan, create, structure, and format web pages using website software to meet specific requirements. The unit includes publishing web pages to the Internet or intranet, ensuring accessibility and functionality are maintained.

What you'll be able to do

Plan and create web pages that meet specific requirements
Use website software tools to structure and format web pages for optimal user experience
Publish web pages to the Internet or an intranet, ensuring accessibility and functionality

Website SoftwareReal unit · Innovate Awarding

You'll create website structures and styles using software tools, prepare content including text and multimedia, and publish websites. The unit highlights the importance of usability, accessibility, branding, and visual appeal.

What you'll be able to do

Create appropriate structures for websites
Create effective styles for websites
Use website software tools to prepare text content for websites
Use website software tools to prepare image content for websites
Use website software tools to prepare multimedia content for websites
Publish websites effectively

Website SoftwareReal unit · Innovate Awarding

It teaches you to create website structures and styles using appropriate software tools, incorporating multimedia and interactive features. You'll learn to publish and test multi-page websites, justifying design choices based on project requirements.

What you'll be able to do

Create appropriate structures for websites
Create effective styles for websites
Use website structures and styles to produce complete websites
Select appropriate website software tools for developing websites
Use website software features to develop multiple page websites
Use website software features to incorporate multimedia elements into websites
Use website software features to incorporate interactive elements into websites
Publish multiple page websites effectively
Test multiple page websites to ensure functionality
Test multimedia elements within websites to ensure correct operation
Test interactive features within websites to ensure correct operation

Word Processing SoftwareReal unit · Innovate Awarding

It teaches you to enter, edit, and combine text and other information accurately within word processing documents. You'll structure information effectively and use software tools to format and present documents appropriately.

What you'll be able to do

Enter, edit and combine text and other information accurately within word processing documents, ensuring accuracy and consistency
Structure information effectively within word processing documents, using headings, subheadings, and lists to improve readability
Use word processing software tools to format and present documents, applying styles and templates to create a professional appearance

Word Processing SoftwareReal unit · Innovate Awarding

You'll learn to create, modify, and format word processing documents accurately. The unit covers entering and combining text and images, creating document layouts and structures, and using software tools to present documents effectively to meet specified requirements.

What you'll be able to do

Enter text accurately into word processing documents
Combine text and other information accurately within word processing documents
Create layouts for word processing documents
Modify layouts for word processing documents
Create structures for word processing documents
Modify structures for word processing documents
Use word processing software tools to format documents effectively
Use word processing software tools to present documents effectively to meet requirements

Word Processing SoftwareReal unit · Innovate Awarding

You'll learn to enter and combine text and other information accurately within word processing documents. The unit includes creating and modifying layouts, structures, and styles to format and present documents effectively.

What you'll be able to do

Enter and combine text and other information accurately within word processing documents, ensuring clarity and consistency
Create and modify appropriate layouts, structures and styles for word processing documents, to enhance readability and visual appeal
Use word processing software tools and techniques to format and present documents effectively to meet requirements, adhering to organisational guidelines

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Audio SoftwareAudio SoftwareAudio SoftwareBespoke SoftwareBespoke SoftwareBespoke SoftwareComputerised Accounting SoftwareComputerised Accounting Software

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration

IAO Level 3 Certificate In IT User Skills (ITQ)

Apply Conditional Formatting to Visualise Data
Automate digital presentations
Capture and manipulate multimedia content
Create a database implementation
Create and integrate multimedia elements into digital content
Create databases to store and retrieve data
Create formulae and charts in spreadsheets
Database Software

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Junior Transformation Project Coordinator

Your journey starts here, but where it goes is really up to you. We'll give you the tools and opportunities, but your curiosity and drive will ultimately shape your path. This role is a fantastic springboard into a varied and impactful career in business transformation.

See the whole journey →

Opens the roleJunior Transformation Project CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleJunior Transformation Project ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Global Enterprise Search SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleEnterprise Search SpecialistOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleSenior Search Support AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Software Integration SpecialistOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 10 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Apply Conditional Formatting to Visualise DataAutomate digital presentationsCapture and manipulate multimedia contentCreate a database implementationCreate and integrate multimedia elements into digital contentCreate databases to store and retrieve dataCreate formulae and charts in spreadsheetsDatabase SoftwareIT Software FundamentalsIT User FundamentalsMultimedia SoftwareMultimedia softwareOperate safely and securely when working onlineOptimise IT System PerformanceOptimise IT system performanceOptimise IT system performanceOptimise performance of cloud servicesUse a computerised accounting system+2 more

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Audio SoftwareLevel 3

Applied to your work in any of these jobs

Which job do you mean?

Junior Transformation Project Coordinator Junior Transformation Project Manager Associate Global Enterprise Search Specialist Enterprise Search Specialist Senior Search Support Assistant Associate Software Integration Specialist

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for IAO Level 3 Certificate In IT User Skills (ITQ)

28 units in this credential, in the order it lists them, awarded by Innovate Awarding.

Audio Software
Bespoke Software
Computerised Accounting Software
Data Management Software
Database Software
Design Software

and 22 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.