United Kingdom · Human Resources · Mid-Level (2-5 years)

Personnel Officer

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toSenior Personnel Officer or HR Manager
  • UK framework levelUsually a coordinator, or early in a professional job

Also advertised as HR Officer · Human Resources Coordinator · People Operations Specialist

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Personnel Officer

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This role is all about keeping our people operations ticking over smoothly. You'll be the go-to person for a lot of day-to-day HR stuff, making sure our employees feel supported and our processes are fair. Think of it as being the engine room for our HR function—you're making sure everything runs as it should, from someone joining us to handling their benefits queries. It's a busy job, but you'll learn a huge amount about how a company really works, and you'll get to help people every single day. We're not just looking for someone to push paper; we need someone who genuinely cares about getting things right for our colleagues.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Workday HCM / SAP SuccessFactors / BambooHR (HRIS)Proficient

Daily data entry for new hires, terminations, and employee changes; running pre-built reports; processing routine employee requests like holiday changes or personal detail updates.

Greenhouse / Lever / Taleo (ATS)Proficient

Moving candidates through stages, scheduling interviews, generating standard offer letters from templates, and managing candidate communications.

Lattice / 15Five / Culture Amp (Performance Mgmt)Intermediate

Launching review cycles from templates, tracking completion rates, pulling basic reports on performance ratings, and helping employees/managers navigate the system.

ADP Workforce Now / Gusto (Payroll/Benefits)Intermediate

Entering payroll-related data, verifying timesheets, assisting employees with basic benefits enrolment questions, and acting as a liaison with the payroll team.

Microsoft ExcelIntermediate

Creating and managing lists, using VLOOKUPs and PivotTables for simple data aggregation, and preparing basic reports for managers.

Slack / MS Teams / Confluence (Collaboration)Proficient

Responding to employee queries in designated channels, accessing and updating HR knowledge base pages, and collaborating with team members on projects.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Employee Query ResolutionEscalate all non-template queries to supervisor.Independently resolve routine queries (e.g., holiday, basic policy interpretation); escalate complex or sensitive issues.Resolve most complex queries, including initial stages of ER cases; consult on highly sensitive or legal matters.
HRIS Data ChangesPerform data entry under direct supervision; all changes reviewed.Independently process standard employee changes (e.g., address, department, title); seek review for sensitive changes (e.g., salary, termination).Own data integrity for specific modules; approve routine changes for junior staff; consult on system configuration changes.
Onboarding ProcessExecute specific tasks within the onboarding checklist (e.g., send welcome email, collect documents).Own the end-to-end onboarding process for all new hires, ensuring all steps are completed and systems updated.Design and refine the onboarding process, including new hire experience and integration with other teams.
Policy InterpretationRefer all policy questions to supervisor or existing knowledge base.Interpret standard HR policies for employees and managers; escalate ambiguous situations or requests for exceptions.Provide authoritative policy interpretation; advise managers on complex application of policies to specific scenarios.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

HR Ticket Resolution Time
How quickly you resolve employee queries and HR tickets.
Target · 90% of Tier 1 queries resolved within 24 hours

If an employee asks about holiday allowance on Monday morning, you've got it sorted by Tuesday morning. We track this in our HR ticketing system.

Onboarding Survey Scores
The average satisfaction score from new hires on their onboarding experience, from offer acceptance to their first week.
Target · Average score of 4.5/5

New joiners complete a short survey after their first week. We're aiming for consistently high scores, showing they felt welcomed and had everything they needed.

HRIS Data Accuracy
The percentage of error-free data entries for new hires, leavers, and employee changes in our HR system.
Target · 99%+ accuracy

We'll run spot checks on employee records. If we process 100 changes, we'd expect no more than one minor error. Getting someone's salary or start date wrong can cause huge problems, so this is critical.

Benefits Enrolment Completion Rate
The percentage of eligible employees who successfully enrol in their benefits programmes within the given window.
Target · 95% completion rate for all eligible employees

During open enrolment, you'll chase up those who haven't signed up. If 200 people are eligible, we'd expect 190+ to have completed their choices on time, often with your help.

Manager Feedback on HR Support
How well managers feel supported by HR on routine processes, policy interpretation, and employee queries.
  • Managers proactively reach out for advice, positive comments in quarterly feedback sessions, managers feel confident in applying HR processes after your guidance.
Employee Trust & Confidentiality
The perception among employees that HR is a trusted, confidential resource.
  • Employees feel comfortable approaching you with sensitive issues, no complaints about breaches of confidence, you're known for handling information discreetly.
Process Improvement Suggestions
Your ability to spot inefficiencies in existing HR processes and suggest practical improvements.
  • You bring forward ideas for making things smoother, you document new mini-processes, your suggestions lead to tangible time savings or better employee experience.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Helping People & Solving Problems

You get a real kick out of helping an employee understand their benefits or resolving a tricky payroll query. You enjoy being the person who can provide clarity and support when someone needs it.

An employee is confused about their pension contributions; you patiently explain it, follow up with the provider, and they send you a grateful thank you email. That's your fuel.

Making Things Run Smoothly

You find satisfaction in seeing a well-organised onboarding process or a perfectly updated HR system. You like knowing that because of your work, things are efficient and accurate.

You've just completed a batch of new hire paperwork, and every single document is filed correctly, every system updated. You feel a quiet sense of accomplishment from a job well done, operationally speaking.

Learning & Developing HR Expertise

You're keen to understand the 'why' behind our policies and the intricacies of employment law. You actively seek out opportunities to learn more about different areas of HR.

You've just handled a tricky maternity leave query and realised you need to brush up on the latest legislation. You'll spend some time researching it, not just to answer the question, but to deepen your own knowledge.

What frustrates people
  • Chasing managers (repeatedly!) for overdue performance reviews or timesheet approvals.
  • Dealing with urgent requests that turn out not to be so urgent, disrupting your carefully planned day.
  • Spending ages cleaning up messy data in the HRIS because someone else made an error.
  • Being perceived as 'the policy police' when you're just trying to ensure fairness and compliance.
  • Handling sensitive employee situations that take an emotional toll, with limited outlets to discuss them.
What this role does not give you
  • High-level strategic HR planning (that's more for HRBPs or managers).
  • A constant stream of brand-new, complex projects (there's a lot of routine here).
  • The ability to make unilateral decisions on major policy changes or budget (you'll advise, not decide).
  • A quiet, predictable day where nothing unexpected happens (expect the unexpected, often).

6Who you work with

This role underpins the entire employee experience. You're the first point of contact for many, so your efficiency and helpfulness directly shape how employees perceive HR. Getting things right means happy staff, smooth operations, and staying on the right side of employment law. Mess it up, and you're looking at frustrated employees, managers making mistakes, and potentially costly compliance headaches. Honestly, you're a critical part of making sure our people feel valued and supported, which in turn helps them do their best work.

Inside the business
  • All Employees (for queries)
  • Line Managers (for advice on HR processes)
  • Payroll Team (for accurate employee data)
  • Recruitment Team (for smooth onboarding handovers)
  • Finance Department (for budget alignment on benefits)
Outside the business
  • Benefits Providers (e.g., pension, healthcare)
  • Payroll Software Vendors
  • HRIS Support Teams

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 2 years of experience working in a Human Resources or People Operations role, ideally within a fast-paced environment.
  • Demonstrable experience with an HR Information System (HRIS) like Workday, SAP SuccessFactors, or BambooHR, including data entry and running standard reports.
  • Proven ability to handle confidential information with the utmost discretion and professionalism.
  • Experience in managing aspects of the employee lifecycle, such as onboarding new hires or administering benefits.
  • Strong organisational skills and a track record of managing multiple tasks and deadlines effectively.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced HRIS Configuration & Reporting

As you progress, you won't just be entering data; you'll be asked to build custom reports, troubleshoot minor system issues, and even suggest small configuration changes to make the system work better for us. This makes you a more valuable resource.

Custom Report Building · Business Process Workflows · Data Auditing Techniques

  • This month: Ask your HR Manager for access to the HRIS reporting module and start experimenting with building simple custom reports.
  • Month 2: Shadow a Senior Personnel Officer or HR Manager when they're troubleshooting a system issue or configuring a new process.
  • Month 3: Take advantage of any vendor-provided online training for advanced HRIS features.
  • Month 4: Propose a new custom report that would help a manager track a specific metric they're interested in.

Quick win: Identify one recurring question from a manager that isn't easily answered by a standard report, and try to build a custom report for it in our HRIS.

9Staying current once you are in

What people here do to keep up
  • Attending CIPD local branch events or webinars to stay up-to-date on employment law changes and HR trends.
  • Subscribing to HR newsletters (e.g., People Management, HR Grapevine) to keep an eye on what's happening in the industry.
  • Participating in internal training sessions on our HRIS, performance management system, or any new HR tools we implement.
  • Seeking out opportunities to shadow senior HR colleagues, especially during complex employee relations meetings (where appropriate and confidential).

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Digital Fluency & Automation Mindset

More and more HR tasks are becoming automated, and knowing how to use digital tools effectively isn't just a bonus anymore—it's essential. We're always looking for ways to make our processes smoother and less manual.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Personnel Officer

2 units that map to this job, from the qualifications that cover it.

  1. Administer human resource recordsHighfield Qualifications · covers 2 of 9 standardsLevel 3
  2. Recruit, select and keep colleaguesPearson EDI · covers 5 of 9 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Fluency & Automation Mindset

More and more HR tasks are becoming automated, and knowing how to use digital tools effectively isn't just a bonus anymore—it's essential. We're always looking for ways to make our processes smoother and less manual.

  • Process Mapping
  • Basic AI/Automation Tools
  • Data Flow Understanding

Data Storytelling & Visualisation

It's not enough to just pull numbers from the HRIS anymore. Managers want to understand what the data *means* and what they should *do* about it. Being able to tell a clear story with data is becoming crucial.

  • Audience-Centric Reporting
  • Key Metrics Identification
  • Basic Chart Types & Best Practices

What you’ll use

Skills this role draws on

Technical

  • Employee Relations (ER) & Conflict Resolution
  • Compensation & Benefits Administration
  • Performance Management Cycle Support
  • Talent Lifecycle Management (Onboarding/Offboarding)
  • Workforce Analytics & Basic Reporting

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    HR Administrator / HR Assistant

    2-3 years

    Skills to master

    • Mastering HRIS data entry, managing basic employee queries, understanding core HR processes (onboarding, offboarding), excellent organisational skills, and maintaining confidentiality.

    You're ready to move on when

    • You can independently manage all administrative aspects of the employee lifecycle.
    • You're the go-to person for basic policy questions and can answer them accurately.
    • You've shown initiative in identifying and suggesting improvements to existing HR admin processes.
    • Your HRIS data entry is consistently accurate, and you understand the importance of data integrity.
  2. 2

    Recruitment Coordinator / Talent Acquisition Assistant

    2-4 years

    Skills to master

    • Managing candidate pipelines, scheduling interviews, drafting offer letters, understanding the basics of employment contracts, and collaborating closely with hiring managers.

    You're ready to move on when

    • You're proficient with an ATS and can manage the full recruitment admin cycle.
    • You understand the legal requirements around recruitment (e.g., right-to-work checks).
    • You've demonstrated strong communication skills with candidates and hiring managers.
    • You're keen to broaden your HR knowledge beyond just recruitment.
  3. 3

    Customer Service / Administrative Roles (with HR interest)

    3-5 years

    Skills to master

    • Exceptional communication and problem-solving skills, handling sensitive customer queries, strong organisational abilities, and a proven interest in HR through self-study or entry-level qualifications.

    You're ready to move on when

    • You consistently provide excellent service and resolve customer issues effectively.
    • You've taken a CIPD Level 3 course or similar to show your commitment to HR.
    • You're highly organised and can manage complex administrative tasks.
    • You can demonstrate a clear understanding of what a Personnel Officer role entails and why you want it.

11Where this role leads

The long view:Your journey as a Personnel Officer is just the beginning of a really rewarding career in Human Resources. You'll build a strong foundation here, and with dedication and continuous learning, the possibilities are vast. We're excited to see where you take it!

Pay & demand

The figure is the median for full-time employees in the ONS occupation this job title codes to (Human resources and industrial relations officers), from the April 2025 survey — about six months old when published, as ASHE always is. It is that occupation's middle, not this role's. Half earn more.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Personnel Officer is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Administer human resource recordsLevel 3

Applied to your work in Personnel Officer

This unit aims to provide learners with the knowledge and skills to administer human resource records effectively. Learners will understand organisational and legal requirements, create and maintain personnel files, and report Human Resource information accurately and confidentially. Upon completion, learners will be able to apply these skills in a practical setting.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Personnel Officer

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • HR Ticket Resolution TimeHow quickly you resolve employee queries and HR tickets.If an employee asks about holiday allowance on Monday morning, you've got it sorted by Tuesday morning. We track this in our HR ticketing system.90% of Tier 1 queries resolved within 24 hours
  • Onboarding Survey ScoresThe average satisfaction score from new hires on their onboarding experience, from offer acceptance to their first week.New joiners complete a short survey after their first week. We're aiming for consistently high scores, showing they felt welcomed and had everything they needed.Average score of 4.5/5
  • HRIS Data AccuracyThe percentage of error-free data entries for new hires, leavers, and employee changes in our HR system.We'll run spot checks on employee records. If we process 100 changes, we'd expect no more than one minor error. Getting someone's salary or start date wrong can cause huge problems, so this is critical.99%+ accuracy
  • Benefits Enrolment Completion RateThe percentage of eligible employees who successfully enrol in their benefits programmes within the given window.During open enrolment, you'll chase up those who haven't signed up. If 200 people are eligible, we'd expect 190+ to have completed their choices on time, often with your help.95% completion rate for all eligible employees
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Personnel Officer to Senior Personnel Officer, and whatever you decide comes after.

Level 3 · in progressAI Fluency→ Senior Personnel Officer→ your design
Where this takes you

Your journey as a Personnel Officer is just the beginning of a really rewarding career in Human Resources. You'll build a strong foundation here, and with dedication and continuous learning, the possibilities are vast. We're excited to see where you take it!

See Your Progress GrowIllustration
Personnel Officer
  • Employee Relations (ER) & Conflict Resolution
  • Compensation & Benefits Administration
  • Performance Management Cycle Support
  • Talent Lifecycle Management (Onboarding/Offboarding)
  • Workforce Analytics & Basic Reporting
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Personnel Officer is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Senior Personnel Officer

    3-5 years in role

    Level 3 (Senior)

    • Leading formal ER investigations end-to-end.
    • Designing and implementing small HR projects (e.g., new policy rollout).
    • Providing in-depth advice to managers on complex HR scenarios.
    • More advanced data analysis and reporting for specific HR initiatives.
  2. Level 4 (Lead)

    • Developing and implementing HR strategies for a specific business unit.
    • Leading talent management initiatives (e.g., succession planning) for a division.
    • Acting as a strategic advisor to leadership on people-related decisions.
    • Managing complex organisational design and restructuring projects.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, HR has a lot of admin. But what if you could cut down on the repetitive stuff and focus on the really interesting, people-focused work? That's where AI comes in. We're not talking about replacing you; we're talking about giving you superpowers.

Imagine having an intelligent assistant that handles the tedious parts of your job, leaving you more time to engage with employees, tackle complex issues, and actually make a bigger impact. This isn't just theory; it's happening now. Here's a glimpse of how AI can boost your productivity as a Personnel Officer:

Policy & Doc Generation Automation

Use AI to instantly draft first versions of common HR documents like offer letters, standard contracts, or basic policy summaries. You'll feed it a few key details, and it'll spit out a professional draft in minutes. Think of the time saved on boilerplate text!

Employee Sentiment Analysis

Got a bunch of open-ended comments from an engagement survey or exit interviews? Instead of manually sifting through hundreds of responses, an AI tool can quickly identify key themes, overall sentiment (positive, negative, neutral), and highlight emerging issues. You'll get to the 'what's important' much faster.

Compliance & Legislation Research

Need to quickly understand the basics of a new piece of employment legislation, say, changes to parental leave? Ask an AI assistant to summarise the key impacts for employers in the UK. You'll get a concise overview in minutes, helping you get up to speed without hours of legal reading.

First-Line Query Support

Imagine an AI-powered chatbot, linked to our HR knowledge base, answering common employee questions like 'How do I request annual leave?' or 'Where's the expense policy?'. This frees you up from answering the same questions repeatedly, letting you focus on more complex, human-centric issues.

Common questions

Common questions

How do you become a Personnel Officer?

Common routes in include HR Administrator / HR Assistant (2-3 years), Recruitment Coordinator / Talent Acquisition Assistant (2-4 years) and Customer Service / Administrative Roles (with HR interest) (3-5 years). Times vary with prior experience.

Where can a Personnel Officer progress to?

This role can lead on to Senior Personnel Officer (3-5 years in role) and HR Business Partner (HRBP) (4-6 years in role), depending on the skills you build.

What level is a Personnel Officer in the UK?

This role aligns to RQF Level 3 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Personnel Officer?

Increasingly, Digital Fluency & Automation Mindset and Data Storytelling & Visualisation. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Personnel Officer, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 9 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Personnel Officer: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 3

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Human Resources

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain as a Personnel Officer are highly transferable across almost any industry. Every company needs HR, so whether you want to move into tech, finance, retail, or the public sector, your experience will be valuable. The core principles of managing people and processes remain largely the same, even if the specifics of the industry change.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.