How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
01What it is
The Level 3 Diploma in Business Administration is an occupational qualification suited to individuals working in an administrative role. It allows learners to develop and demonstrate competence in a range of business administration tasks, including team management and business continuity.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Administer finance Real unit · iCan Qualifications Limited
You'll understand key financial concepts relevant to administrative roles and the importance of accuracy and compliance in financial record-keeping. The unit develops skills to process and maintain financial documents in accordance with legal and organisational requirements.
What you'll be able to do
- Understand the key financial concepts relevant to administrative roles.
- Understand the importance of financial accuracy and compliance in an organisation.
- Accurately process financial documents and records.
- Maintain financial records in accordance with organisational procedures.
Administer human resource records Real unit · iCan Qualifications Limited
This unit provides learners with knowledge of legal requirements for administering human resource records. You'll understand confidentiality, data protection, and accurate record-keeping to manage HR information effectively.
What you'll be able to do
- Understand the legal requirements for the administration of human resource (HR) records
- Understand the importance of maintaining confidentiality and data protection when handling HR information
- Accurately record and update HR information in accordance with organisational procedures
- Store and retrieve HR records securely and efficiently
Administer legal files Real unit · iCan Qualifications Limited
This unit covers the administration of legal files, including compliance with relevant regulations. You'll maintain, close, and archive legal files accurately and securely, following established procedures and legal requirements.
What you'll be able to do
- Understand the specific requirements and procedures for administering legal files in compliance with relevant regulations
- Maintain a legal file, ensuring all documents are accurately filed, organised, and accessible
- Close and archive a legal file according to established procedures, maintaining confidentiality and security
Administer parking and traffic challenges, representations and civil parking appeals Real unit · iCan Qualifications Limited
You'll gain knowledge of administrative processes and legislation related to parking and traffic challenges, representations, and Civil Parking Notice appeals. The unit develops skills to process and respond to these matters accurately and in compliance with relevant regulations.
What you'll be able to do
- Understand the administrative processes involved in handling parking and traffic challenges, representations, and Civil Parking Notice (CPN) appeals
- Understand the relevant legislation and guidance relating to parking and traffic enforcement
- Accurately record and process the receipt of challenges, representations, and CPN appeals in accordance with established procedures
- Draft and issue appropriate responses to challenges, representations, and CPN appeals, taking into account relevant evidence and legislation
Administer parking and traffic debt recovery Real unit · iCan Qualifications Limited
This unit provides knowledge of the legal and procedural aspects of parking and traffic debt recovery. You'll learn to administer debt recovery processes in compliance with relevant legislation and organisational policies.
What you'll be able to do
- Understand the legal and regulatory framework governing parking and traffic debt recovery
- Understand the different stages involved in the parking and traffic debt recovery process
- Understand the roles and responsibilities of individuals and organisations involved in parking and traffic debt recovery
- Initiate the parking and traffic debt recovery process in accordance with organisational procedures and legal requirements
- Manage and monitor debt recovery cases, ensuring timely and accurate processing
- Communicate effectively with debtors and other stakeholders, providing clear and accurate information
- Resolve debt recovery issues and disputes in a fair and equitable manner
Administer parking dispensations Real unit · iCan Qualifications Limited
This unit provides learners with knowledge of legislation and organisational policies related to parking dispensations. You'll learn to process applications accurately and issue dispensations in accordance with established guidelines.
What you'll be able to do
- Understand the legislation, policies and procedures relating to the administration of parking dispensations.
- Accurately process applications for parking dispensations, adhering to relevant regulations.
- Verify the information provided in applications for parking dispensations.
- Issue parking dispensations in accordance with organisational guidelines.
Administer statutory parking and traffic appeals Real unit · iCan Qualifications Limited
You'll gain knowledge of the legislative framework and procedures for administering statutory parking and traffic appeals. The unit develops skills to prepare, investigate, and contest appeals while adhering to legal and organisational requirements.
What you'll be able to do
- Understand the legislative framework and organisational procedures relating to the administration of statutory parking and traffic appeals
- Understand the roles and responsibilities of individuals and organisations involved in the statutory parking and traffic appeals process
- Gather and organise relevant information and documentation to prepare case evidence for statutory parking and traffic appeals
- Present case evidence clearly and accurately, adhering to relevant legal and procedural requirements
- Investigate cases thoroughly to gather evidence and assess the validity of statutory appeals
- Analyse evidence and identify potential grounds for contesting statutory parking and traffic appeals
- Present arguments and evidence effectively to contest statutory parking and traffic appeals, adhering to relevant legal and procedural requirements
Administer the recruitment and selection process Real unit · iCan Qualifications Limited
You'll gain an understanding of recruitment and selection processes, including legal and ethical considerations. The unit develops skills to administer recruitment and selection activities effectively while maintaining accurate records.
What you'll be able to do
- Understand the purpose and importance of effective recruitment and selection processes.
- Understand the legal requirements and ethical considerations related to recruitment and selection.
- Administer the recruitment process, including advertising vacancies and managing applications.
- Administer the selection process, including arranging interviews and assessments.
- Maintain accurate records of the recruitment and selection process.
Analyse and present business data Real unit · iCan Qualifications Limited
It teaches you to analyse and present both quantitative and qualitative business data. You'll identify data types, apply analysis methods to detect trends and patterns, and present findings using appropriate techniques.
What you'll be able to do
- Understand the different types of business data, including quantitative and qualitative data
- Understand the methods for analysing business data to identify trends and patterns
- Analyse quantitative business data using appropriate techniques
- Analyse qualitative business data using appropriate techniques
- Present the analysis of business data using appropriate formats, such as charts, graphs, and reports
- Interpret and explain the findings of the data analysis to relevant stakeholders
Bespoke Software Real unit · iCan Qualifications Limited
This unit covers the use of bespoke software to input, combine, organise, and retrieve information. You'll create and modify structures within the software and exploit its functions to process and present information effectively.
What you'll be able to do
- Input and combine information using bespoke software, ensuring accuracy and efficiency.
- Create and modify appropriate structures to organise and retrieve information efficiently within the bespoke software.
- Exploit the functions of the software effectively to process and present information in a clear and concise manner.
Buddy a colleague to develop their skills Real unit · iCan Qualifications Limited
You'll explore the roles and responsibilities of a buddy, the benefits of buddying, and the skills required to be effective. They will develop and implement a buddying plan to support a colleague's work activities and contribute to their skill development.
What you'll be able to do
- Understand the roles and responsibilities of a buddy in supporting a colleague's development.
- Plan a buddying programme to support a colleague's skills development.
- Support a buddy colleague in carrying out their work activities and developing their skills.
Build legal case files Real unit · iCan Qualifications Limited
This unit equips learners with the knowledge and skills to build, organise, and maintain legal case files. You'll understand the purpose, required documentation, and importance of accuracy and organisation in legal case management.
What you'll be able to do
- Understand the purpose and importance of building legal case files
- Understand the types of documents and information required in a legal case file
- Understand the legal requirements for maintaining confidentiality and security of case files
- Build legal case files according to established procedures
- Organise and maintain legal case files effectively
- Ensure the accuracy and completeness of information in legal case files
Chair and lead meetings Real unit · iCan Qualifications Limited
It teaches you to prepare for, chair, and lead meetings effectively. You'll learn to set agendas, facilitate discussions, manage time, and handle post-meeting actions to ensure productive meetings.
What you'll be able to do
- Prepare effectively to chair and lead meetings, including setting agendas and distributing relevant information
- Chair and lead meetings in an organised and productive manner, ensuring all participants have the opportunity to contribute
- Deal with post-meeting matters, including distributing minutes and following up on action points
Communicate in a business environment Real unit · iCan Qualifications Limited
Understand communication models and processes, and learn effective communication strategies.
What you'll be able to do
- Analyse communication needs of stakeholders
- Identify purpose and audience in writing
- Identify the nature of verbal communication
Contribute to the development and implementation of an information system Real unit · iCan Qualifications Limited
You'll gain knowledge of information system design and implementation processes. The unit develops skills to contribute to system development and implementation, including data security, user training, and support.
What you'll be able to do
- Understand the key principles that underpin the design of an information system
- Understand the processes involved in the implementation of an information system
- Contribute to the development of an information system, under supervision
- Contribute to the implementation of an information system, under supervision
Contribute to the improvement of business performance Real unit · iCan Qualifications Limited
You'll understand problem-solving methodologies and improvement techniques to address business challenges. The unit develops skills to identify problems, implement solutions, and contribute to enhancing business activities and performance.
What you'll be able to do
- Understand the principles of resolving business problems using appropriate methodologies
- Understand improvement techniques and processes that can be used to enhance business performance
- Solve problems in business by implementing effective solutions
- Contribute to the improvement of activities by identifying areas for development and implementing changes
Contribute to the organisation of an event Real unit · iCan Qualifications Limited
You'll understand the stages of event organisation, including planning, resource identification, and setting objectives. The unit develops skills to carry out pre-event checks, set up events, and perform post-event actions such as evaluation and reporting.
What you'll be able to do
- Understand the key principles and processes involved in event organisation
- Carry out necessary pre-event actions to ensure the smooth running of an event
- Set up an event space effectively and efficiently
- Carry out required post-event actions, including evaluation and reporting
Create bespoke business documents Real unit · iCan Qualifications Limited
It teaches you to create bespoke business documents tailored to organisational needs. You'll develop skills in needs analysis, design, development, and testing, using appropriate software while ensuring accuracy and adherence to standards.
What you'll be able to do
- Understand the processes involved in creating bespoke business documents to meet specific needs
- Design bespoke business documents that are fit for purpose and meet organisational requirements
- Create bespoke business documents using appropriate software and tools
- Review and refine bespoke business documents to ensure accuracy and effectiveness
Database Software Real unit · iCan Qualifications Limited
You'll plan, create, and modify relational database tables to meet specified requirements. The unit covers entering and organising data, using database software tools to run queries, and producing reports to support data management.
What you'll be able to do
- Plan, create and modify relational database tables to meet specified requirements, considering data types and relationships
- Enter, edit and organise structured information accurately and efficiently within a database, ensuring data integrity
- Use database software tools to create, edit and run data queries to extract relevant information and produce informative reports
Deliver a presentation Real unit · iCan Qualifications Limited
You'll develop understanding of presentation delivery principles, including audience engagement and communication techniques. The unit covers preparation and delivery of presentations using appropriate aids to convey information effectively.
What you'll be able to do
- Understand the principles underpinning the delivery of presentations, including audience engagement and communication techniques
- Prepare to deliver a presentation, considering the audience, purpose, and content
- Deliver a presentation, using appropriate visual aids and communication skills
- Evaluate the effectiveness of a delivered presentation, identifying areas for improvement
Develop a presentation Real unit · iCan Qualifications Limited
You'll learn to plan and create presentations tailored to specific purposes and audiences. The unit covers audience analysis, message clarity, and selecting appropriate presentation formats to communicate effectively.
What you'll be able to do
- Understand the key steps involved in developing a presentation
- Understand the factors that contribute to an effective presentation
- Develop a presentation that is appropriate for the intended audience and purpose
Develop and implement an operational plan Real unit · iCan Qualifications Limited
It teaches you to understand the principles of operational planning and its alignment with strategic objectives. You'll develop, implement, and evaluate operational plans, considering resource constraints to support organisational success.
What you'll be able to do
- Understand the fundamental principles of operational planning and their importance to organisational success
- Develop a comprehensive operational plan, aligned with strategic objectives and resource constraints
- Implement an operational plan, coordinating activities and monitoring performance against targets
- Evaluate the effectiveness of an operational plan, identifying areas of strength and weakness and recommending improvements
Develop and maintain professional networks Real unit · iCan Qualifications Limited
You'll explore the principles of effective professional networking, identify relevant networks for career development, and maintain these networks through appropriate engagement. The unit emphasises ethical behaviour and communication skills in networking.
What you'll be able to do
- Understand the principles of effective networking in a professional context
- Identify relevant professional networks for development and career progression
- Maintain professional networks through consistent and appropriate engagement
Employee rights and responsibilities Real unit · iCan Qualifications Limited
You'll gain an understanding of employee rights and responsibilities within the workplace. The unit covers relevant organisations, legislation, trade unions, and employers' expectations.
What you'll be able to do
- Understand the role of organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations of employees in the workplace
- Understand employees’ rights and obligations within the workplace
Encourage innovation Real unit · iCan Qualifications Limited
It teaches you to identify opportunities for innovation, generate and test ideas using creative techniques, and implement innovative solutions. You'll also monitor and evaluate the effectiveness of improvements within a specific context.
What you'll be able to do
- Identify opportunities for innovation within a specific context
- Generate ideas for innovation and improvement, using appropriate techniques
- Test ideas for innovation and improvement, evaluating their potential impact
- Implement innovative ideas and improvements, monitoring their effectiveness
Evaluate the provision of business travel or accommodation Real unit · iCan Qualifications Limited
It teaches you to evaluate business travel and accommodation arrangements, assessing quality and efficiency. You'll recommend improvements to enhance organisational travel and accommodation provision.
What you'll be able to do
- Understand the different methods used in the provision of business travel arrangements
- Understand the different methods used in the provision of accommodation arrangements
- Evaluate the quality of business travel arrangements within an organisation
- Evaluate the quality of accommodation arrangements within an organisation
- Recommend improvements to business travel arrangements within an organisation
- Recommend improvements to accommodation arrangements within an organisation
Handle mail Real unit · iCan Qualifications Limited
It teaches you to handle incoming and outgoing mail securely and efficiently. You'll understand different types of mail, organisational procedures for mail management, and the importance of maintaining confidentiality and accurate records.
What you'll be able to do
- Understand the different types of mail and their importance
- Understand the organisation's procedures for handling mail
- Sort and distribute incoming mail efficiently
- Prepare outgoing mail for dispatch
- Maintain records of incoming and outgoing mail
Implement and maintain business continuity plans and processes Real unit · iCan Qualifications Limited
This unit develops learners' ability to plan, implement, and maintain business continuity plans and processes. You'll understand key components, risk assessment, and resource evaluation to ensure ongoing plan effectiveness.
What you'll be able to do
- Plan for the implementation of business continuity plans and processes in line with organisational requirements
- Implement business continuity plans and processes effectively
- Maintain the fitness for purpose of on-going business continuity plans and processes, ensuring they remain relevant and effective
Implement change Real unit · iCan Qualifications Limited
You'll understand change management principles and the impact of different types of organisational change. The unit develops skills to plan, manage, and evaluate change initiatives, considering stakeholder needs and communication strategies.
What you'll be able to do
- Understand the core principles of change management and their application in an organisational context
- Plan the implementation of change initiatives, considering stakeholder needs and potential resistance
- Manage the implementation of a change plan, monitoring progress and addressing any challenges that arise
- Evaluate the effectiveness of implemented change plans, measuring their impact and identifying areas for improvement
Maintain and issue stationery and supplies Real unit · iCan Qualifications Limited
You'll understand stock management principles for stationery and supplies, including ordering and issuing procedures. The unit develops skills to maintain adequate stock levels and record transactions accurately within an organisation.
What you'll be able to do
- Understand the importance of maintaining adequate stocks of stationery and supplies
- Understand the procedures for ordering and receiving stationery and supplies
- Maintain stocks of stationery and supplies in an organised manner
- Issue stock of stationery and supplies according to organisational procedures
- Record issues of stationery and supplies accurately
Manage a budget Real unit · iCan Qualifications Limited
You'll understand financial requirements and budgeting processes, developing skills to set, manage, and evaluate budgets. The unit focuses on aligning budgets with organisational objectives and monitoring financial performance.
What you'll be able to do
- Understand how to accurately identify the financial requirements of a specific project or department
- Understand how to set realistic and achievable budgets, taking into account available resources and anticipated expenditure
- Manage a budget effectively, monitoring income and expenditure and taking corrective action when necessary
- Evaluate the use of a budget, assessing whether it has been used efficiently and effectively to achieve its objectives
Manage a project Real unit · iCan Qualifications Limited
This unit covers project management methodologies and equips learners to plan, manage, and evaluate projects. You'll develop skills in defining objectives, resource management, monitoring progress, and assessing project effectiveness.
What you'll be able to do
- Understand the key principles of project management methodologies.
- Plan a project, including defining objectives, scope, and resources.
- Manage a project, including monitoring progress, managing risks, and controlling costs.
- Evaluate the effectiveness of a project against its objectives and identify areas for improvement.
Manage an office facility Real unit · iCan Qualifications Limited
You'll understand the management of office facilities, including maintenance, security, resource allocation, and risk assessment. The unit equips learners to manage and maintain office environments to support safe and productive working conditions.
What you'll be able to do
- Understand the key aspects of managing an office facility, including maintenance, security, and resource allocation
- Manage and maintain an office facility to ensure a safe, efficient, and productive working environment
Manage business risk Real unit · iCan Qualifications Limited
You'll understand the importance of business risk management, including risk identification, assessment, and prioritisation. The unit develops skills to address and mitigate risks through appropriate strategies and procedures within an organisation.
What you'll be able to do
- Understand the management of business risk, including risk identification, assessment, and prioritisation within an organisational context.
- Address business risk, implementing strategies and procedures to minimise the likelihood and impact of potential threats.
- Mitigate business risk, developing contingency plans and recovery strategies to ensure business continuity in the event of adverse events.
Manage individuals' development in the workplace Real unit · iCan Qualifications Limited
It teaches you to conduct performance appraisals and support individual development. You'll identify development needs, create learning plans, and provide constructive feedback to enhance workplace skills.
What you'll be able to do
- Carry out performance appraisals in a fair and objective manner
- Support the learning and development of individual team members to enhance their skills and knowledge
Manage individuals’ performance Real unit · iCan Qualifications Limited
You'll study the principles and processes of managing individual performance, including addressing underperformance. The unit emphasises constructive feedback, legal requirements, and documentation.
What you'll be able to do
- Understand the principles and processes involved in the management of underperformance in the workplace
- Manage individuals' performance in the workplace effectively, addressing both positive performance and areas for improvement
Manage legal case files Real unit · iCan Qualifications Limited
You'll gain knowledge of procedures and protocols for managing legal case files, including confidentiality and security requirements. The unit develops skills to organise, maintain, and track case files in compliance with relevant regulations and guidelines.
What you'll be able to do
- Understand the procedures and protocols for managing legal case files effectively
- Understand the importance of maintaining confidentiality and security of legal case files
- Organise and maintain legal case files in accordance with relevant regulations and organisational policies
- Track and monitor the progress of legal cases using appropriate systems
Manage personal and professional development Real unit · iCan Qualifications Limited
Identify personal and professional development needs, create development plans, and maintain progress.
What you'll be able to do
- Evaluate professional development needs
- Agree and execute development plans
- Maintain the relevance of development plans
Manage physical resources Real unit · iCan Qualifications Limited
You'll identify physical resource needs within a work environment, obtain resources following organisational procedures, and manage their use efficiently. The unit emphasises accurate resource identification and effective resource management.
What you'll be able to do
- Identify the need for physical resources within a specific work environment
- Obtain physical resources in line with organisational policies and procedures
- Manage the use of physical resources effectively and efficiently
Manage team performance Real unit · iCan Qualifications Limited
This unit covers principles and methods for managing team performance. You'll practise allocating work, assuring quality, and managing communications within a team.
What you'll be able to do
- Understand the principles and methods involved in the management of team performance
- Allocate work effectively to team members and assure the quality of completed work
- Manage communications effectively within a team
Monitor information systems Real unit · iCan Qualifications Limited
You'll understand the use of information systems within organisations and develop skills to monitor system performance. The unit includes identifying potential issues, reporting problems, and taking appropriate action to maintain system effectiveness.
What you'll be able to do
- Understand how information systems are used within an organisation
- Monitor information systems to ensure they are functioning correctly
Negotiate in a business environment Real unit · iCan Qualifications Limited
This unit equips learners with negotiation skills and knowledge of negotiation principles in a business context. You'll prepare for and conduct negotiations using effective communication and strategies to achieve desired outcomes.
What you'll be able to do
- Understand the core principles that underpin successful negotiation in a business context
- Prepare thoroughly for business negotiations, including defining objectives and strategies
- Carry out business negotiations effectively, using appropriate communication and interpersonal skills
Organise and deliver customer service Real unit · iCan Qualifications Limited
This unit covers the organisation and delivery of customer service, including understanding customer service standards, planning resources, and meeting customer needs. You'll learn to plan and provide effective customer service in line with organisational procedures.
What you'll be able to do
- Understand the principles of organising customer service delivery
- Understand the resources required for effective customer service
- Plan the delivery of customer service to meet customer needs
- Deliver customer service in a professional and timely manner
- Monitor and evaluate the effectiveness of customer service delivery
Organise business travel or accommodation Real unit · iCan Qualifications Limited
You'll understand how to organise business travel or accommodation for others, considering factors such as budget, location, and accessibility. The unit develops skills to research options, make arrangements, and adhere to company policies.
What you'll be able to do
- Understand the key considerations and procedures involved in organising business travel or accommodation for others
- Research suitable business travel or accommodation options for others, taking into account their specific needs and preferences
- Make business travel or accommodation arrangements for others, ensuring all details are confirmed and communicated effectively
Participate in a project Real unit · iCan Qualifications Limited
This unit covers the stages of project management, including initiation, planning, execution, monitoring, and closure. You'll understand the purpose of each stage and common project management methodologies, enabling them to support the delivery of projects effectively.
What you'll be able to do
- Understand the stages involved in managing a project
- Understand the roles and responsibilities of project team members
- Support the project team in delivering project tasks
- Contribute to project meetings and discussions
Prepare for and support quality audits Real unit · iCan Qualifications Limited
This unit covers quality management principles and the purpose of quality audits. You'll prepare for audits by gathering documentation and support audit processes by assisting auditors and addressing findings appropriately.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare for quality audits by gathering relevant documentation and information
- Support quality audits by providing assistance to auditors and addressing any concerns raised
Prepare specifications for contracts Real unit · iCan Qualifications Limited
You'll understand the principles and legal considerations involved in preparing contract specifications. The unit develops skills to gather information, draft clear specifications, and ensure compliance with relevant legal requirements.
What you'll be able to do
- Understand the fundamental principles that underpin the preparation of specifications for contracts
- Understand the legal and ethical considerations involved in contract specification
- Gather and analyse information required for preparing contract specifications
- Draft clear, concise, and unambiguous specifications for contracts
Prepare text from notes using touch typing Real unit · iCan Qualifications Limited
You'll develop the ability to produce accurate and well-structured text from notes using touch typing techniques. The unit emphasises planning, structuring information, typing speed, accuracy, and proofreading skills.
What you'll be able to do
- Understand the processes involved in creating text from notes, including planning and structuring information
- Produce accurate and well-presented text from notes using touch typing techniques, meeting required speed and accuracy levels
Prepare text from recorded audio instruction Real unit · iCan Qualifications Limited
You'll understand the importance of accuracy and organisational guidelines when preparing text from recorded audio. The unit develops skills to transcribe audio recordings into written text, overcoming common challenges and meeting specified standards.
What you'll be able to do
- Understand the principles and processes involved in preparing text from recorded notes
- Accurately prepare text from recorded notes, adhering to organisational guidelines and meeting specified deadlines
Prepare text from shorthand Real unit · iCan Qualifications Limited
This unit covers the principles and applications of shorthand, enabling learners to understand various shorthand systems and their use in professional contexts. You'll learn to record spoken information accurately and prepare text from shorthand notes effectively.
What you'll be able to do
- Understand the principles of shorthand and its application in creating text
- Understand different shorthand systems and their features
- Use shorthand to accurately record spoken information
- Transcribe shorthand notes into clear and accurate text
- Format and present text prepared from shorthand according to organisational requirements
Presentation Software Real unit · iCan Qualifications Limited
It teaches you to use presentation software to input, combine, and format text and other information within slides. You'll learn to structure presentations logically, insert visual elements, and prepare interactive slideshows for effective delivery.
What you'll be able to do
- Input text within presentation slides accurately
- Combine text and other information within presentation slides effectively
- Use presentation software tools to structure presentations logically
- Use presentation software tools to edit presentations accurately
- Use presentation software tools to format presentations consistently
- Prepare interactive slideshows for presentation purposes
Principles of Social Media within a Business Real unit · iCan Qualifications Limited
This unit provides learners with knowledge of how social media supports business objectives and marketing strategies. You'll select appropriate tools and channels, measure success using key performance indicators, and understand policy impacts.
What you'll be able to do
- Understand how social media aligns with the overall objectives of a business
- Understand how social media contributes to the marketing strategy of a business
- Understand how to select appropriate social media tools for a business's specific needs
- Understand how to choose the most effective social media channels for reaching a business's target audience
- Understand how to measure the success of social media campaigns using relevant metrics
- Understand how to analyse data from social media tools and channels to assess performance
- Understand how social media policies and guidelines can protect a business's reputation
- Understand how social media policies and guidelines can impact employee behaviour
- Monitor how a business is utilising social media platforms
- Monitor the effectiveness of a business's social media activities
Principles of administration Real unit · iCan Qualifications Limited
Understand office management, health and safety requirements, minute taking, and event organisation.
What you'll be able to do
- Explain office facility management procedures
- Describe health and safety obligations in workplaces
- Understand minute-taking protocols
Principles of business Real unit · iCan Qualifications Limited
Understanding different business markets, business innovation and growth, financial management and business budgeting, sales and marketing principles.
What you'll be able to do
- Explain the characteristics of different business markets
- Define business innovation
- Explain the importance of financial viability for an organisation
- Explain uses of a budget
- Explain principles of marketing
Principles of business communication and information Real unit · iCan Qualifications Limited
Understand negotiation in business, presentation development and delivery and bespoke document creation.
What you'll be able to do
- Explain the importance of negotiation in a business environment
- Explain different types of presentations and requirements
- Explain characteristics of bespoke documents
- Explain development stages of information systems
Principles of digital marketing and research Real unit · iCan Qualifications Limited
You'll explore the role and requirements of digital marketing, including search engine optimisation, marketing research, and digital device and message design. The unit also covers legal and ethical considerations and the use of digital technology to support marketing activities.
What you'll be able to do
- Understand the role of digital marketing within an organisation
- Understand the requirements of digital marketing activities
- Understand the principles of search engine optimisation (SEO)
- Understand the principles of marketing research using the internet
- Understand the principles of digital marketing device design
- Understand the principles of digital marketing message design
- Understand how to use digital technology for marketing purposes
Principles of leadership and management Real unit · iCan Qualifications Limited
You'll gain knowledge of effective decision-making principles, leadership styles, and management functions. The unit includes performance measurement and the influence of organisational culture on decisions.
What you'll be able to do
- Understand the principles of effective decision making within an organisation
- Understand different leadership styles and models and their application in the workplace
- Understand the role, functions and processes of management within an organisation
- Understand how to measure performance against set organisational objectives
Principles of market research Real unit · iCan Qualifications Limited
This unit covers the principles of market research, including the factors influencing its commissioning, project design, data collection, and data interpretation. You'll gain knowledge to plan and evaluate market research projects effectively within organisational contexts.
What you'll be able to do
- Understand the factors that influence the commissioning of market research
- Understand the reasons why organisations commission market research
- Understand how to design market research projects to meet specific objectives
- Understand how to plan the different stages of a market research project
- Understand the principles of collecting marketing data using various methods
- Understand the ethical considerations involved in marketing data collection
- Understand the principles of interpreting marketing data to identify trends and insights
- Understand how to evaluate the quality and reliability of marketing data
Principles of marketing and evaluation Real unit · iCan Qualifications Limited
You'll explore market segmentation principles and their role in identifying target customer groups. The unit covers assessing market opportunities, developing marketing strategies, and evaluating their effectiveness to support business decision-making.
What you'll be able to do
- Understand the principles of market segmentation and its importance
- Understand different approaches to market segmentation
- Understand how to assess market opportunities for new products and services
- Understand how to identify potential target markets
- Understand the principles of developing a marketing strategy
- Understand the key components of a marketing strategy
- Understand how to evaluate the effectiveness of a marketing strategy using relevant metrics
- Understand how to analyse the results of marketing activities
Principles of marketing stakeholder relationships Real unit · iCan Qualifications Limited
This unit covers marketing stakeholder relationships, including identification, characteristics, and types of relationships. You'll learn to build, manage, monitor, and control these relationships to support business objectives.
What you'll be able to do
- Understand the different types of marketing stakeholder relationships
- Understand the importance of marketing stakeholder relationships for business success
- Understand how to build strong relationships with marketing stakeholders
- Understand how to manage marketing stakeholder relationships effectively
- Understand how to monitor the performance of marketing stakeholder relationships
- Understand how to control and improve marketing stakeholder relationships
Procure products and/or services Real unit · iCan Qualifications Limited
You'll learn to identify procurement requirements, select appropriate suppliers, and purchase products or services. The unit emphasises analysing organisational needs, defining specifications, and evaluating suppliers against criteria.
What you'll be able to do
- Identify procurement requirements based on organisational needs
- Select suppliers based on pre-determined criteria such as cost, quality and reliability
- Buy products and/or services in accordance with organisational procedures and budget constraints
Produce business documents Real unit · iCan Qualifications Limited
This unit covers the preparation and distribution of various business documents. You'll learn to produce documents using appropriate templates, language, and tone, ensuring accuracy and professionalism.
What you'll be able to do
- Understand how to prepare different types of business documents
- Prepare business documents in accordance with organisational procedures
- Distribute business documents to the intended recipients using appropriate methods
Produce minutes of meetings Real unit · iCan Qualifications Limited
You'll understand the purpose and formats of meeting minutes and develop skills to take accurate notes and produce clear, concise minutes. The unit focuses on recording discussions, decisions, and action points in a professional manner.
What you'll be able to do
- Understand how to take minutes of meetings effectively
- Take notes of meetings accurately
- Produce minutes of meetings in a clear and concise format
Promote equality, diversity and inclusion in the workplace Real unit · iCan Qualifications Limited
This unit provides learners with knowledge of equality, diversity, and inclusion policies and legal requirements in the workplace. You'll develop the ability to support and promote inclusive practices and challenge discrimination effectively.
What you'll be able to do
- Understand the organisational policies and procedures relating to equality, diversity and inclusion in the workplace
- Understand the legal requirements relating to equality, diversity and inclusion in the workplace
- Understand the personal responsibilities in promoting equality, diversity and inclusion in the workplace
- Support colleagues in promoting equality, diversity and inclusion in the workplace
- Challenge discriminatory behaviour in the workplace
Provide administrative support for meetings Real unit · iCan Qualifications Limited
This unit equips learners with skills to provide administrative support for meetings. You'll understand meeting types, prepare necessary documentation, and support meeting organisation in line with procedures.
What you'll be able to do
- Explain the administrative processes involved in organising meetings
- Make administrative preparations for meetings in line with organisational procedures
- Support the administration of meetings in line with organisational procedures
Provide administrative support in schools Real unit · iCan Qualifications Limited
You'll gain knowledge of administrative functions within schools and their interrelationships. The unit develops skills to provide effective administrative support and operate school administrative systems and procedures accurately.
What you'll be able to do
- Understand the administrative functions within a school environment
- Understand the importance of administration within a school environment
- Provide administrative services efficiently
- Provide administrative services effectively
- Operate school administrative systems accurately
- Operate school administrative procedures correctly
Recruitment, selection and induction practice Real unit · iCan Qualifications Limited
You'll gain an understanding of recruitment, selection, and induction principles, including legal and ethical considerations. The unit develops skills to recruit, select, and induct suitable candidates in line with organisational requirements.
What you'll be able to do
- Understand the key principles and established theories that underpin effective recruitment, selection, and induction practices
- Recruit suitable individuals into an organisation, adhering to legal and ethical guidelines
- Select the most appropriate candidates for specific roles within an organisation, using fair and objective assessment methods
- Induct new employees into an organisation, ensuring they are equipped with the necessary information and support to succeed
Resolve administrative problems Real unit · iCan Qualifications Limited
This unit focuses on resolving administrative problems by understanding effective problem-solving principles. You'll identify common administrative issues and apply policies and procedures to resolve them efficiently within organisational settings.
What you'll be able to do
- Understand the principles underpinning the resolution of administrative problems within an organisation
- Identify administrative problems that may arise in the workplace
- Resolve administrative problems effectively and efficiently
Resolve customers’ complaints Real unit · iCan Qualifications Limited
You'll explore complaint monitoring and resolution processes, understanding the importance of effective complaint handling. The unit develops skills to manage and resolve customer complaints professionally, while analysing complaint data to improve service.
What you'll be able to do
- Understand the importance of monitoring and resolving customers’ complaints effectively
- Deal with customers’ complaints in a professional and timely manner
Spreadsheet Software Real unit · iCan Qualifications Limited
You'll learn to use spreadsheet software for data entry, editing, organisation, and analysis. The unit covers applying formulas, formatting, and presenting data to meet specific requirements accurately and efficiently.
What you'll be able to do
- Use a spreadsheet to enter numerical data accurately and efficiently
- Use a spreadsheet to edit and modify data, ensuring data integrity
- Use a spreadsheet to organise data using appropriate formatting and layout techniques
- Select and use appropriate formulas to perform calculations and data analysis
- Select and use appropriate data analysis tools and techniques to meet specific requirements
- Use tools and techniques to present spreadsheet information clearly and effectively using charts, graphs, and tables
- Use formatting techniques to enhance the visual appeal and readability of spreadsheet information
- Publish spreadsheet information in appropriate formats for sharing and distribution
Store and retrieve information Real unit · iCan Qualifications Limited
This unit provides knowledge of information storage and retrieval methods, including electronic and physical formats. You'll learn to gather, securely store, and efficiently retrieve information while ensuring data protection and confidentiality.
What you'll be able to do
- Understand the principles of information storage and retrieval methods
- Gather information from various sources accurately
- Store information securely and appropriately
- Retrieve information efficiently when required
Support environmental sustainability in a business environment Real unit · iCan Qualifications Limited
This unit introduces the principles of environmental sustainability within a business context and best practice implementation. You'll understand relevant legislation and contribute to sustainability through waste reduction, energy conservation, and resource management.
What you'll be able to do
- Understand the principles supporting environmental sustainability in a business environment, including relevant legislation and best practices
- Implement best practice in environmental sustainability in a business environment, contributing to the organisation's environmental goals
Understand the customer service environment Real unit · iCan Qualifications Limited
This unit covers key concepts and practices in customer service delivery, including customer satisfaction, loyalty, and experience. You'll understand the relationship between customer service and brand, service structures, and relevant legislation implications.
What you'll be able to do
- Understand the core concepts and established practices that underpin effective customer service delivery
- Understand the relationship between excellent customer service and the perception and reputation of a brand
- Understand the typical structure of customer service departments and teams within organisations
- Understand the implications of relevant legislation and regulations on customer service delivery and standards
Understand the legal context of business Real unit · iCan Qualifications Limited
You'll understand the UK legal framework relevant to businesses, including governance, contract law, and employment law. The unit covers key legal bodies, compliance requirements, and the impact of law on business operations.
What you'll be able to do
- Understand the legal framework within which businesses operate in the UK
- Understand the principles of business governance and their importance
- Understand how contract law affects a business's operations and agreements
- Understand the key requirements of employment law and their implications for businesses
Using Email Real unit · iCan Qualifications Limited
This unit develops learners' ability to use email software proficiently for professional communication. You'll compose, send, and manage emails, including attachments and appropriate use of 'Cc' and 'Bcc', while applying security measures.
What you'll be able to do
- Use e-mail software tools to compose clear, concise, and professional messages
- Use e-mail software techniques to send messages to individuals and groups, ensuring appropriate addressing and attachments
- Manage e-mail software effectively by organising inboxes, creating folders, and using filters
- Manage e-mail software effectively by prioritising messages, responding promptly, and archiving or deleting messages appropriately
- Apply security measures when using e-mail software to protect against viruses, phishing, and other threats
Website Software Real unit · iCan Qualifications Limited
This unit develops learners' skills to create and style websites using appropriate software and techniques. You'll build multi-page websites incorporating multimedia and interactive features, ensuring accessibility and usability.
What you'll be able to do
- Create website structures using appropriate markup languages and design principles
- Create website styles using cascading style sheets (CSS) to control the appearance and layout of web pages
- Use website software tools and features to develop multiple page websites with consistent navigation and user interface elements
- Select and integrate multimedia elements, such as images, audio, and video, into websites
- Select and implement interactive features, such as forms, animations, and dynamic content, to enhance user engagement
- Publish websites to a web server or hosting platform
- Test websites thoroughly to ensure functionality, accessibility, and compatibility across different browsers and devices
Word Processing Software Real unit · iCan Qualifications Limited
This unit develops learners' proficiency in using word processing software to create and modify documents. You'll accurately enter and combine text and other elements, apply appropriate layouts and styles, and format documents to meet specified requirements.
What you'll be able to do
- Enter text accurately within word processing documents
- Combine text and other information accurately within word processing documents
- Create appropriate layouts for word processing documents
- Modify layouts for word processing documents as required
- Create appropriate structures for word processing documents
- Modify structures for word processing documents as required
- Create appropriate styles for word processing documents
- Modify styles for word processing documents as required
- Use word processing software tools and techniques to format documents effectively
- Use word processing software tools and techniques to present documents effectively to meet requirements
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Administer documentation for the appeals process
- Standard
Administer the recruitment and selection process
- Standard
Develop and maintain working relationships with stakeholders in social marketing programmes
- Standard
Organise and coordinate business travel and accommodation
- Standard
Plan, obtain and evaluate stakeholder feedback
- Standard
Prepare and maintain contracts
- Standard
Support negotiations in a business environment
- Standard
Support organisational projects
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 16 records
- 1 record
- 1 record
- 1 record
- 3 records
- 2 records
Showing 6 roles, drawn from 78 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Procurement Coordinator
This work builds a foundation in procurement, and can lead to roles such as Senior Buyer or Procurement Manager.
See the whole journey05The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Administer financeAdminister human resource recordsAdminister legal filesAdminister parking and traffic challenges, representations and civil parking appealsAdminister parking and traffic debt recoveryAdminister parking dispensationsAdminister statutory parking and traffic appealsAdminister the recruitment and selection process
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Negotiate in a business environment”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Negotiate in a business environment” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Principles of digital marketing and research” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Contribute to the development and implementation of an information system” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Administer finance” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
iCQ Level 3 Diploma in Business Administration (RQF)
- Administer documentation for the appeals process
- Administer the recruitment and selection process
- Develop and maintain working relationships with stakeholders in social marketing programmes
- Organise and coordinate business travel and accommodation
- Plan, obtain and evaluate stakeholder feedback
- Prepare and maintain contracts
- Support negotiations in a business environment
- Support organisational projects
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Administer finance, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will understand key financial concepts relevant to administrative roles and the importance of accuracy and compliance in financial record-keeping. The unit develops skills to process and maintain financial documents in accordance with legal and organisational requirements.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 3 Diploma in Business Administration (RQF)
77 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Administer finance
- Administer human resource records
- Administer legal files
- Administer parking and traffic challenges, representations and civil parking appeals
- Administer parking and traffic debt recovery
- Administer parking dispensations
and 71 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.