The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Administrative Assistant / Office Manager
1-2 yearsSkills to master
- Organisation, calendar management, professional communication, basic office software, attention to detail.
You're ready to move on when
- You're the go-to person for keeping things organised in your current role.
- You regularly manage multiple diaries and complex scheduling.
- You enjoy helping others and making sure processes run smoothly.
- 2
Customer Service Representative
1-2 yearsSkills to master
- Clear and empathetic communication (written and verbal), problem-solving under pressure, managing expectations, attention to detail in logging interactions.
You're ready to move on when
- You're great at handling customer queries and resolving issues calmly.
- You're used to communicating with a diverse range of people.
- You can manage a high volume of interactions while staying organised.
- 3
Recent Graduate / Apprentice
0-1 yearSkills to master
- Learning agility, foundational organisational skills, professional communication, eagerness to apply academic learning in a professional setting.
You're ready to move on when
- You've completed a degree or apprenticeship and are looking for your first step into HR.
- You can demonstrate strong project management or organisational skills from your studies.
- You're keen to learn and contribute to a fast-paced team.