Highfield Qualifications · RQF Level 2
Highfield Level 2 Diploma in Business Administration (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits45
- Guided learning229 hours
- Units in this qualification60
Awarded by Highfield Qualifications · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The Highfield Level 2 Diploma in Business Administration (RQF) aims to support a role in the workplace, particularly for those in business administration roles looking to enhance their knowledge and skills.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Administer financeReal unit · Highfield Qualifications
This unit covers key financial concepts relevant to administrative roles, including budgeting and invoicing. You'll administer financial processes accurately, ensuring compliance with organisational policies and legal requirements.
What you'll be able to do
- Understand the key financial concepts and principles relevant to administrative roles
- Administer financial processes and procedures accurately and efficiently, adhering to organisational policies and legal requirements
Administer human resource recordsReal unit · Highfield Qualifications
This unit provides knowledge of legal and organisational requirements for managing human resource records, including data protection and confidentiality. You'll learn to administer HR information accurately and securely.
What you'll be able to do
- Understand the legal and organisational requirements for the administration of human resource (HR) records, including data protection and confidentiality
- Understand the different types of HR records and their purpose within an organisation
- Administer HR information accurately and efficiently, using appropriate systems and procedures
Administer parking dispensationsReal unit · Highfield Qualifications
You'll understand the legal and organisational framework for administering parking dispensations. This unit covers processing applications, verifying eligibility, issuing dispensations, and maintaining accurate records in compliance with regulations.
What you'll be able to do
- Understand the legal and organisational requirements for the administration of parking dispensations.
- Understand the different types of parking dispensations and their eligibility criteria.
- Process applications for parking dispensations accurately and efficiently.
- Verify the information provided in applications for parking dispensations.
- Issue parking dispensations in accordance with organisational procedures.
- Maintain records of parking dispensations issued.
Administer the recruitment and selection processReal unit · Highfield Qualifications
You'll understand and administer the recruitment and selection process. This unit covers key stages, legal requirements, job advertisements, candidate selection, and onboarding in accordance with organisational policies.
What you'll be able to do
- Understand the key stages of the recruitment and selection process
- Understand the legal requirements relating to recruitment and selection
- Administer the recruitment process in accordance with organisational policies and procedures
- Administer the selection process fairly and effectively
- Maintain accurate records of the recruitment and selection process
Analyse and present business dataReal unit · Highfield Qualifications
This unit provides learners with knowledge of analysing and presenting business data. You'll learn to analyse quantitative and qualitative data, understand ethical considerations, and present their findings clearly to support business decisions.
What you'll be able to do
- Understand the principles of analysing business data
- Understand the principles of presenting business data
- Analyse quantitative business data using appropriate techniques
- Analyse qualitative business data using appropriate techniques
- Present the analysis of business data in a clear and concise manner
- Present the analysis of business data using appropriate formats
Archive informationReal unit · Highfield Qualifications
You'll understand legal and organisational requirements for archiving information. This unit covers retention schedules, access controls, confidentiality, and secure archiving practices.
What you'll be able to do
- Understand the legal and organisational requirements for archiving information, including retention periods and security.
- Archive information accurately and securely, following established procedures and guidelines.
Bespoke SoftwareReal unit · Highfield Qualifications
You'll learn to input, combine, and verify information using bespoke software applications. They will use appropriate data structures and software functions to organise, retrieve, and present information effectively.
What you'll be able to do
- Input and combine information accurately and efficiently using bespoke software applications
- Use appropriate data structures and file management techniques to organise and retrieve information efficiently within the bespoke software
- Use the various functions of the bespoke software effectively to process, analyse, and present information in a clear and understandable format
Buddy a colleague to develop their skillsReal unit · Highfield Qualifications
You'll explore the principles and benefits of buddying to develop colleagues' skills. They will plan buddying arrangements, set objectives, and provide support while maintaining confidentiality and ethical behaviour.
What you'll be able to do
- Understand the principles and techniques involved in buddying a colleague to support their skills development
- Plan a buddying arrangement with a colleague, including setting objectives and agreeing on support activities
- Support a buddy colleague effectively while they are carrying out work activities, providing guidance and feedback as required
Collate and report dataReal unit · Highfield Qualifications
You'll understand methods for collating and reporting data accurately. This unit covers data collection techniques, the importance of accuracy, and producing clear reports while recognising potential consequences of errors.
What you'll be able to do
- Understand the methods used to collate data from different sources
- Understand the importance of accuracy when collating data
- Understand the different types of reports that can be produced from collated data
- Collate data accurately from a range of sources
- Organise collated data in a suitable format
- Produce clear and concise reports from collated data
Communication in a business environmentReal unit · Highfield Qualifications
This unit covers the requirements of written and verbal communication in a business environment, focusing on effective communication methods and practices.
What you'll be able to do
- Understand the requirements of written and verbal business communication
- Produce written business communications
- Communicate verbally in business environments
Contribute to the development and implementation of an information systemReal unit · Highfield Qualifications
This unit covers the design and implementation of information systems within organisations. You'll understand key design principles, data integrity, ethical considerations, and contribute to system development and implementation stages.
What you'll be able to do
- Understand the key principles that underpin the design and implementation of an information system within an organisation
- Understand the processes involved in designing an information system to meet specific organisational needs
- Contribute effectively to the development of an information system, working as part of a team
- Contribute to the successful implementation of an information system, following established procedures and guidelines
Contribute to the organisation of an eventReal unit · Highfield Qualifications
This unit provides knowledge of event organisation stages, planning importance, and roles involved. You'll carry out pre-event, event setup, and post-event actions following organisational procedures.
What you'll be able to do
- Understand the key aspects of event organisation.
- Carry out pre-event actions in accordance with organisational procedures.
- Set up an event according to the event plan.
- Carry out post-event actions, including evaluation and reporting.
Data Management SoftwareReal unit · Highfield Qualifications
This unit equips learners to use data management software to enter, edit, maintain, retrieve, and display data records accurately. They will identify and correct errors following organisational procedures to ensure data integrity.
What you'll be able to do
- Enter data records accurately into a data management system
- Edit and maintain data records to ensure data integrity and currency
- Retrieve data records from the data management system based on specific search criteria
- Display data records in a clear and understandable format to meet user requirements
Deliver a presentationReal unit · Highfield Qualifications
You'll understand the principles of effective presentation delivery, including audience analysis and communication techniques. They will prepare and deliver presentations using structured content and visual aids to engage audiences.
What you'll be able to do
- Understand the key principles underpinning the effective delivery of presentations, including audience engagement and communication techniques
- Prepare thoroughly for the delivery of a presentation, including structuring content and creating visual aids
- Deliver a presentation confidently and effectively, using appropriate communication skills and techniques to engage the audience
Deliver customer serviceReal unit · Highfield Qualifications
You'll explore the principles and methods of customer service delivery and its relationship with brand reputation. They will develop skills to prepare for, provide, and support improvements in customer service.
What you'll be able to do
- Understand customer service delivery
- Understand the relationship between customer service and a brand
- Prepare to deal with customers
- Provide customer service
- Support improvements to customer service delivery
Develop a presentationReal unit · Highfield Qualifications
This unit covers the development of presentations, focusing on understanding the audience and purpose. You'll be able to create structured presentations using suitable tools and visual aids to convey content effectively.
What you'll be able to do
- Understand how to develop a presentation, considering audience, purpose, and content
- Develop a presentation using appropriate tools and techniques
Develop customer relationshipsReal unit · Highfield Qualifications
You'll understand methods to develop and maintain positive customer relationships. This unit covers building rapport, effective communication, and handling enquiries and complaints professionally.
What you'll be able to do
- Understand the methods used to develop positive customer relationships
- Develop and maintain effective relationships with customers
Develop working relationships with colleaguesReal unit · Highfield Qualifications
This unit centres on effective team working and maintaining professional relationships in the workplace.
What you'll be able to do
- Understand the principles of effective team working
Employee rights and responsibilitiesReal unit · Highfield Qualifications
This unit covers the roles of organisations and industries in defining employee rights and responsibilities. You'll understand employers' expectations, employee rights under employment law, and the impact of trade unions and industry-specific regulations.
What you'll be able to do
- Understand the role of different organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations regarding employee conduct, performance, and adherence to company policies
- Understand employees’ rights under employment law, including rights related to pay, working conditions, and discrimination
- Understand employees’ obligations to their employer, including duties related to attendance, performance, and confidentiality
Exploring Social MediaReal unit · Highfield Qualifications
It teaches you to understand the opportunities and threats of using social media in business. You'll identify marketing benefits, communication improvements, customer engagement advantages, and potential reputational and security risks.
What you'll be able to do
- Understand the opportunities associated with using social media for business purposes, such as marketing and communication
- Understand the threats associated with using social media, such as reputational damage and security risks
- Understand the application of social media in different business contexts, considering target audiences and objectives
Handle mailReal unit · Highfield Qualifications
You'll develop an understanding of mail types and postal services within organisations. They will acquire practical skills to sort, distribute, prepare, and dispatch incoming and outgoing mail efficiently and accurately.
What you'll be able to do
- Understand the different types of mail and postal services available within an organisation.
- Understand the procedures for dealing with incoming mail, including sorting, distributing, and recording.
- Understand the procedures for dealing with outgoing mail, including preparing, packaging, and dispatching.
- Sort and distribute incoming mail accurately and efficiently.
- Prepare and dispatch outgoing mail according to organisational procedures.
- Maintain records of incoming and outgoing mail.
Health and safety in a business environmentReal unit · Highfield Qualifications
This unit covers health and safety responsibilities within a business environment. You'll understand employer and employee duties, recognise potential consequences of non-compliance, and demonstrate safe working practices in line with relevant legislation and organisational requirements.
What you'll be able to do
- Understand health and safety responsibilities in a business environment, including employer and employee duties
- Work in a safe way in a business environment, following established procedures
- Comply with health and safety requirements in a business environment, adhering to relevant legislation and guidelines
Know how to publish, integrate and share using social mediaReal unit · Highfield Qualifications
You'll gain knowledge of current social media platforms used for publishing, integrating, and sharing information. They will understand how various users employ social media and apply best practices for safe social networking and online communication.
What you'll be able to do
- Identify current social networks used to publish information online
- Identify current social networks used to integrate information online
- Identify current social networks used to share information online
- Explain how social media is used by individuals
- Explain how social media is used by organisations and businesses
- Explain how social media is used by governments
- Explain how social media is used by social groups
- Describe best practices for safe social networking
- Use browser software to communicate information online effectively
- Explain the need for safety practices when using social media
- Explain the need for security practices when using social media
Maintain and issue stationery and suppliesReal unit · Highfield Qualifications
You'll understand the importance of maintaining adequate stationery and supplies, including ordering, receiving, and storing procedures. They will be able to maintain and issue stock to meet organisational needs effectively.
What you'll be able to do
- Understand the importance of maintaining adequate stocks of stationery and supplies to meet organisational needs
- Understand the procedures for ordering, receiving, and storing stationery and supplies
- Maintain stocks of stationery and supplies, ensuring that items are stored correctly and are readily available when needed
- Issue stock of stationery and supplies to authorised personnel, following established procedures and maintaining accurate records
Manage diary systemsReal unit · Highfield Qualifications
You'll understand the principles of managing diary systems for scheduling and organisation. It develops skills to prioritise tasks, coordinate appointments, and use diary system features to enhance time management and productivity.
What you'll be able to do
- Understand the fundamental principles of diary system management, including scheduling and organisation.
- Understand the different types of diary systems and their features.
- Understand the importance of maintaining accurate and up-to-date diary information.
- Manage diary systems effectively, including scheduling appointments and meetings.
- Prioritise tasks and manage time effectively using a diary system.
- Use diary systems to coordinate schedules with other individuals or teams.
Manage personal performance and developmentReal unit · Highfield Qualifications
This unit focuses on managing personal performance and development effectively within a workplace.
What you'll be able to do
- Manage personal performance
Meet and welcome visitors in a business environmentReal unit · Highfield Qualifications
This unit covers the procedures and communication skills required to meet and welcome visitors in a business environment. You'll understand reception protocols, security measures, and the importance of creating positive first impressions.
What you'll be able to do
- Describe procedures for meeting and greeting visitors in a business environment
- Explain the importance of first impressions when meeting visitors
- Demonstrate appropriate communication skills when meeting visitors
- Follow organisational procedures for visitor registration
- Guide visitors to the appropriate location within the business environment
- Provide assistance to visitors as required
Monitor information systemsReal unit · Highfield Qualifications
You'll explore different types of information systems used in organisations, their components, and how they support business processes and decision-making. They will develop skills to monitor these systems for performance, security, and compliance.
What you'll be able to do
- Understand how information systems are used within an organisation to support various functions and processes.
- Monitor information systems for performance, security, and compliance, identifying and reporting any issues or anomalies.
Organise business travel or accommodationReal unit · Highfield Qualifications
This unit covers the organisation of business travel and accommodation for others. You'll research options, understand booking procedures, and make arrangements in line with company policies and documentation requirements.
What you'll be able to do
- Understand the procedures involved in organising business travel for others
- Understand the procedures involved in organising business accommodation for others
- Research business travel options for others, considering factors such as cost, convenience and safety
- Research business accommodation options for others, considering factors such as cost, location and amenities
- Make business travel arrangements for others, including booking flights, trains and taxis
- Make business accommodation arrangements for others, including booking hotels and apartments
Participate in a projectReal unit · Highfield Qualifications
This unit introduces the key stages of project management and the roles within a project team. You'll support project delivery by completing tasks, communicating effectively, and understanding the importance of planning and teamwork.
What you'll be able to do
- Understand the key stages of project management
- Understand the roles and responsibilities within a project team
- Understand the importance of planning and communication in project management
- Support the delivery of a project by completing assigned tasks
- Support the delivery of a project by communicating effectively with team members
Payroll ProcessingReal unit · Highfield Qualifications
This unit provides knowledge and skills for accurate payroll processing, including calculating income tax and national insurance contributions using HMRC-approved tools. You'll produce pay reports and reconcile payments in line with legislation.
What you'll be able to do
- Use HMRC approved tools to accurately calculate income tax deductions
- Determine national insurance contributions to be deducted from gross pay in accordance with current legislation
- Determine voluntary deductions, such as pension contributions, and non-standard statutory deductions, such as student loan repayments
- Produce relevant pay period reports, including payslips and summaries, in a timely manner
- Record and reconcile payments and deductions to employees accurately
- Record and reconcile payments and deductions to external agencies, such as HMRC
Prepare text from notes using touch typingReal unit · Highfield Qualifications
You'll learn to produce text accurately from notes using touch typing techniques. This unit covers the importance of layout and formatting in written communication and the ability to format various document types appropriately.
What you'll be able to do
- Understand how to create text from notes, considering layout and formatting requirements
- Produce accurate and well-presented text using touch typing techniques
Prepare text from recorded audio instructionReal unit · Highfield Qualifications
This unit covers the preparation of text from recorded audio notes, including transcription accuracy and formatting. You'll identify types of audio notes used in business and produce written text that meets specified requirements.
What you'll be able to do
- Understand the processes involved in preparing text from recorded audio notes.
- Understand the different types of recorded audio notes used in business.
- Accurately transcribe recorded audio notes into written text.
- Format transcribed text according to specified requirements.
Prepare text from shorthandReal unit · Highfield Qualifications
It teaches you to use shorthand systems to record and prepare text accurately. You'll compare shorthand methods, develop transcription skills, and proofread text to a professional standard.
What you'll be able to do
- Understand the principles of shorthand and its application in creating text
- Understand different shorthand systems and their features
- Use shorthand to accurately record spoken information
- Prepare text from shorthand notes efficiently
- Proofread and edit text prepared from shorthand
Presentation SoftwareReal unit · Highfield Qualifications
You'll learn to use presentation software to input and combine text, images, and charts within slides. They will structure, edit, and format slide sequences logically and prepare slideshows for effective presentations.
What you'll be able to do
- Input and combine text and other information, such as images and charts, within presentation slides
- Use presentation software tools to structure slide sequences in a logical order
- Use presentation software tools to edit and format slide sequences to enhance visual appeal and clarity
- Prepare slideshow for presentation, ensuring it is ready for delivery to an audience
Principles of business document production and information managementReal unit · Highfield Qualifications
This unit focuses on preparing business documents and managing information within business contexts.
What you'll be able to do
- Understand how to prepare business documents
Principles of customer relationshipsReal unit · Highfield Qualifications
You'll explore different customer types and their specific needs, as well as how organisations respond to customer relationships and feedback. The unit also covers the principles of customer relationship management within a business context.
What you'll be able to do
- Understand different types of customers and their specific needs
- Understand how an organisation responds to customer relationships in different situations
- Understand the core principles of customer relationship management within a business context
Principles of digital marketingReal unit · Highfield Qualifications
You'll gain an understanding of digital marketing principles and its role in business strategy. The unit covers search engine optimisation, online marketing research, and the use of digital technologies to engage target audiences effectively.
What you'll be able to do
- Understand the role of digital marketing within a business context and its contribution to overall marketing strategy.
- Understand the use of search engine optimisation (SEO) techniques to improve online visibility.
- Understand the requirements of conducting marketing research using the internet and online tools.
- Understand the uses of various digital marketing devices and messages to reach target audiences.
- Understand how to use digital technology effectively for marketing purposes, including planning and implementation.
Principles of equality and diversity in the workplaceReal unit · Highfield Qualifications
This unit covers equality legislation and organisational standards promoting equality and diversity in the workplace. You'll understand types of discrimination, consequences of discriminatory behaviour, and relevant policies and procedures.
What you'll be able to do
- Understand the implications of current equality legislation in the workplace
- Understand organisational standards and expectations for promoting equality and diversity in the workplace context
Principles of marketing theoryReal unit · Highfield Qualifications
This unit introduces learners to marketing theory, including market segmentation, the value of marketing activities, and socially responsible marketing. You'll explore criteria for segmentation and how marketing contributes to organisational objectives.
What you'll be able to do
- Understand how to segment a market effectively based on various criteria
- Understand the value of marketing activities to an organisation's success
- Understand the principles of socially responsible marketing and its impact
Principles of providing administrative servicesReal unit · Highfield Qualifications
This unit provides understanding of administrative support for meetings, travel coordination, diary management, and the use of office equipment.
What you'll be able to do
- Understand the organisation and administration of meetings
- Understand the organisation of travel and accommodation
Principles of team leadingReal unit · Highfield Qualifications
You'll explore principles of team leading, including leadership styles, team dynamics, workload management, motivation, and the impact of change. They will understand how different leadership approaches affect team performance.
What you'll be able to do
- Understand different leadership styles used in organisations
- Understand the dynamics of effective teamwork
- Understand techniques used to manage the work of teams to achieve objectives
- Understand the impact of change management on team performance
- Understand how to motivate a team to achieve its goals
Process information about customersReal unit · Highfield Qualifications
This unit focuses on the accurate and secure processing of customer information. You'll understand data protection principles, organisational procedures, and the consequences of inaccurate or insecure data handling.
What you'll be able to do
- Understand the importance of processing customer information accurately and securely, in accordance with data protection regulations
- Understand the organisation's procedures for processing different types of customer information
- Process customer information efficiently and accurately, using appropriate systems and technology
Processing customers’ financial transactionsReal unit · Highfield Qualifications
You'll learn to process customer financial transactions and documentation accurately and efficiently. They will ensure compliance with organisational procedures, codes of practice, and relevant laws and regulations.
What you'll be able to do
- Deal with customer financial transactions accurately and efficiently
- Process customer documentation in accordance with organisational procedures
- Comply with all relevant codes of practice when processing customer financial transactions
- Adhere to all relevant laws and regulatory requirements when processing customer financial transactions
Produce business documentsReal unit · Highfield Qualifications
It teaches you to prepare and distribute business documents accurately. You'll understand document types, formatting standards, and effective business writing principles using appropriate software.
What you'll be able to do
- Understand how to prepare business documents, including formatting and content requirements
- Prepare business documents accurately and efficiently, using appropriate software
- Distribute business documents using appropriate methods, ensuring confidentiality and security
Produce minutes of meetingsReal unit · Highfield Qualifications
You'll learn to take accurate notes and produce clear minutes of meetings. This unit covers different minute formats, the importance of precise record-keeping, and timely distribution of minutes.
What you'll be able to do
- Understand the processes involved in taking minutes of meetings
- Understand the different formats used for minutes of meetings
- Take accurate and comprehensive notes of meetings
- Produce clear and concise minutes of meetings
- Distribute minutes of meetings to relevant individuals promptly
Provide administrative support for meetingsReal unit · Highfield Qualifications
It teaches you to understand the administrative processes involved in organising and supporting meetings. You'll identify different meeting types, their purposes, and specific administrative requirements, preparing and supporting meetings effectively.
What you'll be able to do
- Understand the administrative processes involved in organising and supporting meetings
- Understand the different types of meetings and their administrative requirements
- Make administrative preparations for meetings, including booking venues and arranging refreshments
- Prepare and distribute meeting agendas and supporting documents
- Support the administration of meetings, including taking minutes and managing attendance
Provide reception servicesReal unit · Highfield Qualifications
You'll understand the range of services provided at a reception desk and the importance of professionalism and security. It develops skills to greet visitors, manage communications, and maintain an efficient reception environment.
What you'll be able to do
- Understand the range of services typically provided within a reception environment
- Provide a professional and efficient reception service to visitors and staff
Spreadsheet SoftwareReal unit · Highfield Qualifications
This unit equips learners with skills to use spreadsheet software to enter, edit, and organise numerical and other data. You'll apply appropriate formulas and data analysis tools, and present spreadsheet information using formatting techniques.
What you'll be able to do
- Use a spreadsheet to enter numerical data accurately
- Use a spreadsheet to enter other types of data accurately
- Edit data within a spreadsheet effectively
- Organise numerical data within a spreadsheet
- Organise other types of data within a spreadsheet
- Select appropriate formulas to meet specified requirements
- Use appropriate formulas to meet specified requirements
- Select appropriate data analysis tools to meet specified requirements
- Use appropriate data analysis tools to meet specified requirements
- Select tools and techniques to present spreadsheet information effectively
- Use tools and techniques to present spreadsheet information effectively
- Select tools and techniques to format spreadsheet information appropriately
- Use tools and techniques to format spreadsheet information appropriately
Store and retrieve informationReal unit · Highfield Qualifications
This unit provides learners with an understanding of information storage and retrieval methods and technologies. You'll be able to gather, store accurately, and retrieve information securely following organisational procedures.
What you'll be able to do
- Understand the principles of information storage and retrieval, including different methods and technologies
- Gather and store information accurately and securely, following organisational procedures
- Retrieve information efficiently and effectively, using appropriate search techniques and tools
Understand employer organisationsReal unit · Highfield Qualifications
This unit explores organisational structures and the internal and external influences on organisations.
What you'll be able to do
- Understand organisational structures
Understand the legal context of businessReal unit · Highfield Qualifications
You'll gain knowledge of the UK legal framework affecting businesses, including sources of law, the court system, business governance principles, contract law, and employment law. They will understand the legal implications for business operations.
What you'll be able to do
- Understand the key elements of the legal framework within which businesses operate
- Understand the principles of business governance and their importance
- Understand how contract law affects a business's operations
- Understand the requirements of employment law and their implications for businesses
Understand the safe use of online and social media platformsReal unit · Highfield Qualifications
You'll understand the safe use of online and social media platforms, including safeguarding information on personal devices. They will learn to select appropriate security methods, recognise online threats, and apply measures to protect personal safety.
What you'll be able to do
- Understand that information stored on personal computers and mobile devices must be safeguarded against unauthorised access
- Select and use appropriate security methods to safeguard systems and data from potential threats
- Understand the threats to personal safety when using the Internet and how to mitigate them
- Protect online devices against fraud and security attacks, including malware and phishing
- Understand the implications of entering personal information onto social media networking sites, including privacy concerns
- Understand legal measures that address the protection of data, such as data protection legislation
Understand the use of research in businessReal unit · Highfield Qualifications
This unit provides knowledge of the research process and its application in business. You'll understand planning, data collection, analysis methods, and how to use research findings to inform business decisions.
What you'll be able to do
- Understand the stages of the research process, including planning, data collection, analysis, and reporting.
- Understand how to use research findings to inform business decisions and improve organisational performance.
Understand working in a customer service environmentReal unit · Highfield Qualifications
You'll understand the importance of customer service and factors affecting it, including communication and problem-solving skills. They will learn to handle enquiries, resolve complaints, and refer issues appropriately within a customer service environment.
What you'll be able to do
- Know the importance of customer service in maintaining customer satisfaction and loyalty.
- Know the factors affecting customer service, including communication skills, problem-solving abilities, and product knowledge.
- Work in a customer service role, including handling customer enquiries, resolving complaints, and providing information.
- Refer customer queries and problems to others, ensuring appropriate escalation and resolution.
Use a telephone and voicemail systemReal unit · Highfield Qualifications
You'll develop knowledge of telephone and voicemail system procedures and etiquette. They will be able to make and receive calls professionally, manage call transfers, hold calls appropriately, and use voicemail systems effectively.
What you'll be able to do
- Know the procedures for using a telephone system effectively
- Know the features and functions of a voicemail system
- Make telephone calls in a professional manner
- Receive telephone calls and take accurate messages
- Access and manage voicemail messages effectively
Use and maintain office equipmentReal unit · Highfield Qualifications
It teaches you to use and maintain office equipment safely and effectively for administrative tasks. They will understand potential hazards, safe working practices, and perform routine maintenance to demonstrate competence.
What you'll be able to do
- Understand how to use office equipment safely and effectively
- Use office equipment for a range of administrative tasks
- Maintain office equipment in good working order, following manufacturer's instructions and organisational procedures
Using EmailReal unit · Highfield Qualifications
This unit equips learners with skills to compose, send, and manage emails professionally using software tools. You'll apply appropriate language, manage attachments, and implement security measures in email communication.
What you'll be able to do
- Use e-mail software tools to compose and send messages effectively
- Apply appropriate e-mail techniques to ensure clarity and professionalism in written communication
- Manage incoming e-mail effectively by prioritising, filtering, and organising messages
- Utilise e-mail software features to manage contacts and distribution lists efficiently
- Apply security measures to protect against spam, phishing, and other e-mail threats
Website SoftwareReal unit · Highfield Qualifications
It teaches you to create website structures and styles using appropriate software. You'll prepare and optimise content for websites, ensuring accessibility and usability, and will learn to publish functional websites.
What you'll be able to do
- Create structures and styles for websites using appropriate software
- Use website software tools to prepare content for websites, ensuring accessibility and usability
- Publish websites, ensuring they are accessible and functional
Word Processing SoftwareReal unit · Highfield Qualifications
You'll learn to enter and combine text and other information accurately within word processing documents. They will create and modify document layouts and structures, and use software tools to format and present documents effectively.
What you'll be able to do
- Enter and combine text and other information accurately within word processing documents
- Create and modify layout and structures for word processing documents to meet specific needs
- Use word processing software tools to format and present documents effectively to meet requirements
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Administer financeAdminister human resource recordsAdminister parking dispensationsAdminister the recruitment and selection processAnalyse and present business dataArchive informationBespoke SoftwareBuddy a colleague to develop their skills
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Highfield Level 2 Diploma in Business Administration (RQF)
- Administer the recruitment and selection process
- Collate and analyse statistical insurance data
- Deliver and evaluate customer service
- Provide archive services
- Store, share, retrieve and archive information
- Support organisational projects
Where this can lead
Payroll Administrator
Your journey as a Payroll Administrator is just the beginning. With dedication and a commitment to continuous learning, you can build a truly rewarding and impactful career in finance, becoming a trusted expert in a field that's absolutely essential to every organisation.
See the whole journey →Opens the rolePayroll AdministratorOne of the jobs this qualification is a route intoSee the role →Opens the roleHR and Payroll AssistantOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the rolePayroll AssociateOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleSenior HR and Payroll AssistantOne of the jobs this qualification is a route intoSee the role →Opens the rolePayroll Administrator ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate HR CoordinatorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 40 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Administer the recruitment and selection processCollate and analyse statistical insurance dataDeliver and evaluate customer serviceProvide archive servicesStore, share, retrieve and archive informationSupport organisational projects
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit covers key financial concepts relevant to administrative roles, including budgeting and invoicing. Learners will administer financial processes accurately, ensuring compliance with organisational policies and legal requirements.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Highfield Level 2 Diploma in Business Administration (RQF)
60 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Administer finance
- Administer human resource records
- Administer parking dispensations
- Administer the recruitment and selection process
- Analyse and present business data
- Archive information
and 54 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.