The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
IWMS Data Accuracy
Making sure the information in our Integrated Workplace Management System (IWMS) about who sits where, what space is used for, and its size is correct.
Target · >98% accuracy in auditsIf we audit 100 desk assignments, only 1-2 should be incorrect. You'll catch the £50K formula error before it hits the client.
MAC Ticket Resolution Time
How quickly you process and close out standard Move, Add, Change (MAC) requests, like a single desk move or a new hire's seating assignment.
Target · 95% of Tier 1 MAC tickets resolved within 48 hoursA request comes in Monday morning for a new hire's desk setup; by Wednesday morning, it's assigned, updated in the system, and closed.
Drawing Update Turnaround
The speed at which you update our CAD floor plans to reflect changes in space allocation or minor reconfigurations.
Target · As-built drawings published within 5 business days of project completionAfter a small team moves to a different area, the updated floor plan is available for everyone to see within a week.
Space Data Entry Completeness
Ensuring all required fields are filled out correctly when adding new space information or updating existing records.
Target · 100% completion rate for mandatory data fieldsEvery time a new meeting room is added to the system, all fields like capacity, type, and associated assets are fully populated.
Team Support & Collaboration
How well you work with the rest of the Facilities team and other departments, offering help and communicating clearly.
- Senior planners will mention you're a reliable pair of hands. You'll proactively ask if anyone needs help with data entry or drawing updates. You're easy to work with when information is needed for a report.
Proactive Issue Identification
Spotting potential problems or inconsistencies in space data or plans before they become bigger issues.
- You'll flag a discrepancy between the HR headcount and the number of assigned desks. You'll notice a floor plan doesn't quite match what's on the ground. You'll ask clarifying questions rather than just processing a potentially flawed request.
Learning & Development Engagement
Your willingness to learn new tools, processes, and take on feedback to improve your skills.
- You'll actively ask questions during training sessions. You'll seek out opportunities to learn more about our IWMS or CAD software. You'll take constructive criticism on board and show improvement in subsequent tasks.
Adherence to Process & Standards
Following our established procedures for space planning, data entry, and documentation.
- Every MAC request will follow the defined workflow. Your documentation will be consistent and easy for others to understand. You'll ensure all necessary approvals are in place before making changes.