The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Invoice Processing Accuracy
The percentage of invoices processed without errors (e.g., incorrect coding, duplicate entries, wrong amounts).
Target · <1% error rateIf you process 500 invoices in a month, we'd expect fewer than 5 to have any errors. Catching that £150 invoice coded to the wrong department before month-end counts as a win.
Bank Reconciliation Timeliness
How quickly and accurately bank accounts are reconciled after receiving statements.
Target · Daily accounts reconciled by 10 AM, weekly by end of day Monday.Ensuring the main operating bank account is reconciled every morning, with any discrepancies investigated and flagged by 10 AM, means we always know our true cash position.
Query Resolution Time
The average time it takes to resolve internal or external queries related to invoices, payments, or expense claims.
Target · Internal queries resolved within 24 hours; supplier queries within 48 hours.A Sales team member asks about a customer's payment status at 2 PM on Monday; you'd aim to get back to them with an answer by 2 PM on Tuesday at the latest.
Month-End Task Completion
The percentage of your assigned month-end tasks (e.g., specific reconciliations, accruals) completed by the internal deadline.
Target · 100% completion by Workday 2 (second working day of the month).Making sure all your allocated supplier statement reconciliations and prepayments are posted and checked by the end of the second working day of the new month, so the Finance Manager can move on to reporting.
Reliability and Consistency
Your ability to consistently deliver accurate work on time, without needing constant reminders or supervision for routine tasks.
- You're known as the person who always gets it done. Month-end tasks are submitted without chasing. Your work rarely needs significant correction from your manager. Colleagues trust you to handle specific processes from start to finish.
Problem-Solving Initiative
How you approach and resolve discrepancies or issues that arise, especially when they're not straightforward.
- Instead of just flagging a problem, you'll come with a suggested solution or at least a clear explanation of what you've already tried. You can unpick a complex bank reconciliation discrepancy and figure out the root cause. You don't wait to be told what to do when something looks off.
Process Adherence and Improvement
Your commitment to following established financial procedures, and your willingness to suggest practical improvements.
- You consistently follow the 'three-way match' process. You'll notice if a manual step could be automated and suggest it to your manager. You're keen on making things more efficient, not just doing them the 'old way'.
Communication Clarity
Your ability to communicate financial information clearly and concisely, whether it's to a supplier, a sales person, or your manager.
- Your emails are easy to understand, even when explaining complex issues. You can clearly articulate why an expense claim was rejected or why a payment is delayed. People don't have to ask you to clarify things repeatedly.