How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Institute of Credit Management has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Institute of Credit Management awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Institute of Credit Management.
01What it is
Achieve a globally recognised Money and Debt Advice Qualification by the Chartered Institute of Credit Management.
These are the units Chartered Institute of Credit Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Institute of Credit Management. It does the teaching and the mapping. Chartered Institute of Credit Management sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Applied Business Communications and Personal Skills Real unit · Chartered Institute of Credit Management
You'll understand various business communication methods and their advantages and disadvantages. The unit develops skills to select appropriate communication styles, apply effective verbal communication, and evaluate and improve personal business communication skills.
What you'll be able to do
- Understand different communication methods used in a business environment
- Understand the importance of effective communication in a business environment
- Understand how to adapt communication style to suit different audiences
- Understand how to evaluate the effectiveness of own business communications
- Understand how to identify areas for improvement in own communication skills
- Apply effective verbal communication skills in the business environment
- Apply effective written communication skills in the business environment
- Demonstrate effective personal skills, such as teamwork and problem-solving, in the business environment
Business Solutions through Creative Thinking Real unit · Chartered Institute of Credit Management
You'll understand and apply creative thinking techniques to identify business improvement opportunities and develop solutions. The unit also explores how organisational culture and resources influence creative problem-solving in business contexts.
What you'll be able to do
- Understand a range of creative thinking techniques that can be used to identify opportunities for business improvement
- Understand how creative thinking techniques can be used to develop solutions to business problems
- Know how organisational culture can influence creative thinking and problem solving
- Know how team dynamics can influence creative thinking and problem solving
- Apply creative thinking techniques to identify business opportunities
- Apply problem solving skills to address challenges in the business environment
- Evaluate the effectiveness of creative thinking and problem solving approaches
Business Solutions through Creative Thinking Real unit · Chartered Institute of Credit Management
This unit equips learners with knowledge of creative thinking techniques to identify business opportunities and solutions. You'll understand how workplace context influences creativity and apply problem-solving skills within business environments.
What you'll be able to do
- Understand how creative thinking techniques can be utilised to identify opportunities and develop solutions for business challenges.
- Know how the workplace context, including organisational culture and resources, influences creative thinking and problem-solving processes.
- Apply creative thinking and problem-solving skills effectively in a business environment to address specific issues and improve performance.
Cash Collections Real unit · Chartered Institute of Credit Management
This unit focuses on systematic collection of customer payments in line with organisational policies. You'll implement procedures, maintain accurate records, and evaluate their own work performance against targets to identify areas for personal development.
What you'll be able to do
- Implement systematic procedures to collect customer payments effectively
- Evaluate own work performance against set targets and standards
- Evaluate own personal performance, identifying areas for improvement
Cash Collections Real unit · Chartered Institute of Credit Management
You'll learn to systematically collect customer payments following organisational procedures. The unit includes verifying account details, issuing payment requests, effective communication, record maintenance, and evaluating personal performance.
What you'll be able to do
- Follow a systematic process for collecting customer payments
- Use appropriate communication techniques when collecting payments
- Handle customer queries and complaints effectively
- Maintain accurate records of payment collections
- Evaluate their personal performance in collecting customer payments
- Identify areas for improvement in their cash collection techniques
Collections Team Management Real unit · Chartered Institute of Credit Management
This unit provides learners with an understanding of cash collections management, including roles, responsibilities, and key performance indicators. You'll develop plans to improve cash collections and implement, monitor, and review these plans effectively.
What you'll be able to do
- Understand the role of cash collections within an organisation.
- Understand how to effectively manage cash collections processes.
- Develop a plan to improve cash collections processes within a specific context.
- Implement, monitor, and review plans to achieve specified improvements to cash collections processes.
Collections Team Management Real unit · Chartered Institute of Credit Management
You'll understand the role and importance of cash collections within an organisation and develop skills to manage, plan, implement, monitor, and review improvements to cash collection processes to support financial stability and business performance.
What you'll be able to do
- Understand the role of cash collections within an organisation, including its importance to financial stability and overall business performance.
- Understand how to effectively manage cash collections processes, including setting targets, monitoring performance, and addressing challenges.
- Develop a plan to improve cash collections processes, identifying areas for improvement and outlining specific actions to be taken.
- Implement, monitor, and review plans to achieve specified improvements to cash collections processes, evaluating the effectiveness of interventions and making adjustments as needed.
Court Procedures and Enforcement Advice Practice Real unit · Chartered Institute of Credit Management
It teaches you to advise on court procedures for personal debt collection and the impact of enforcement methods. You'll understand the legal and regulatory framework and reflect on their advisory performance.
What you'll be able to do
- Advise on court procedures for the collection of personal debt.
- Advise on the impact of enforcement methods.
- Reflect on performance in relation to the delivery of advice on court procedures and enforcement.
Court Procedures and Enforcement Advice Practice Real unit · Chartered Institute of Credit Management
It teaches you to advise clients on court procedures for personal debt collection and the impact of enforcement methods, referencing current legislation. You'll also reflect on their advisory performance to enhance practice.
What you'll be able to do
- Advise clients on court procedures for the collection of personal debt, in line with current legislation
- Advise clients on the impact of enforcement methods, explaining the potential consequences
- Reflect on performance in relation to the delivery of advice on court procedures and enforcement, identifying areas for improvement
Court Procedures and Enforcement Advice Principles Real unit · Chartered Institute of Credit Management
This unit covers advising on court procedures related to personal debt collection and the impact of enforcement methods. You'll understand court roles, required documentation, case sequences, and implications for individuals involved in debt recovery.
What you'll be able to do
- Understand how to advise individuals on court procedures related to the collection of personal debt
- Understand how to explain the various stages involved in court procedures for debt collection
- Understand how to advise individuals on the potential impact of different enforcement methods used to recover debt
- Understand how to explain the implications of enforcement methods to debtors
Court Procedures and Enforcement Advice Principles Real unit · Chartered Institute of Credit Management
You'll gain knowledge of court procedures and enforcement methods for personal debt collection. The unit covers advising individuals on processes, potential outcomes, and implications, ensuring clear and accurate communication.
What you'll be able to do
- Understand how to advise individuals on court procedures for the collection of personal debt, explaining the processes and potential outcomes clearly and accurately.
- Understand how to advise individuals on the impact of different enforcement methods available for debt collection, outlining the potential consequences and implications.
Credit Application Processing Real unit · Chartered Institute of Credit Management
This unit equips learners with skills to process credit applications accurately, verifying information and adhering to organisational and regulatory requirements. You'll also set up and maintain customer records and evaluate their work performance.
What you'll be able to do
- Process credit applications accurately and efficiently, adhering to organisational procedures and regulatory requirements.
- Set up and maintain customer records, ensuring data accuracy, security, and compliance with relevant legislation.
- Evaluate own work and personal performance in relation to credit application processing and customer record management, identifying areas for improvement and professional development.
Credit Application Processing Real unit · Chartered Institute of Credit Management
You'll learn to accurately process credit applications and maintain customer records in compliance with data protection regulations. The unit also includes evaluating personal work performance within credit application processing procedures.
What you'll be able to do
- Process credit applications accurately and efficiently, following established procedures.
- Set up and maintain customer records, ensuring data integrity and compliance with data protection regulations.
- Evaluate their work and personal performance, identifying areas for improvement and development.
Credit Risk Assessment Real unit · Chartered Institute of Credit Management
You'll gain knowledge and skills to assess credit risk by establishing credit facilities and reviewing trading relationships. The unit covers creditworthiness assessment, setting credit limits, and documenting credit decisions within organisational procedures.
What you'll be able to do
- Establish credit facilities for customers
- Review on-going trading relationships with customers
- Evaluate own work performance
- Evaluate own personal performance
Credit Risk Assessment Real unit · Chartered Institute of Credit Management
You'll be able to establish credit facilities in line with organisational policies, verify customer information, and assess creditworthiness using appropriate tools. The unit also covers monitoring ongoing trading relationships to identify potential risks and evaluating personal work performance.
What you'll be able to do
- Establish credit facilities in accordance with organisational policies and procedures
- Review on-going trading relationships to identify and manage potential risks
- Evaluate own work and personal performance to identify areas for improvement
Customer Relations and Cash Collection Real unit · Chartered Institute of Credit Management
This unit focuses on managing customer relations to resolve cash collection issues while minimising damage to customer goodwill. You'll develop skills in communication, complaint handling, and relationship management within cash collection contexts.
What you'll be able to do
- Understand the principles of effective customer relations management in the context of cash collection
- Understand how to minimise damage to customer goodwill when resolving cash collection problems
- Organise and manage relationships with customers in relation to cash collection activities
- Demonstrate effective relationship management skills when dealing with customers regarding cash collection
- Reflect on own practice in relationship management and identify areas for improvement in cash collection scenarios
Customer Relations and Cash Collection Real unit · Chartered Institute of Credit Management
This unit covers principles of effective customer relations management in cash collection contexts, focusing on resolving issues while maintaining customer goodwill. You'll organise and manage relationships and demonstrate effective communication and empathy.
What you'll be able to do
- Understand the principles of effective customer relations management to resolve cash collection problems while minimising damage to customer goodwill
- Organise and manage relationships with customers in relation to cash collection activities
- Demonstrate effective relationship management skills in relation to cash collection based on reflective practice and feedback
Debt Collection Case Management Practice _pre legal_ Real unit · Chartered Institute of Credit Management
You'll learn to monitor debt collection procedures, liaise with relevant parties, and prepare documentation to support legal proceedings. The unit emphasises managing timelines, reporting issues, and effective case management pre-legal action.
What you'll be able to do
- Monitor the progress of debt collection procedures
- Liaise with relevant parties in relation to debt collection
- Prepare documentation to support the commencement of legal proceedings
- Prepare evidence to support the commencement of legal proceedings
Debt Collection Case Management Practice _pre legal_ Real unit · Chartered Institute of Credit Management
This unit develops learners' ability to monitor debt collection procedures, ensuring compliance with agreed timescales and legal requirements. You'll liaise with relevant parties and prepare documentation to support the commencement of legal proceedings.
What you'll be able to do
- Monitor the progress of debt collection procedures, ensuring adherence to agreed timescales and legal requirements.
- Liaise with relevant parties, including debtors, creditors, and internal departments, in relation to debt collection activities.
- Prepare accurate and comprehensive documentation and evidence to support the commencement of legal proceedings for debt recovery.
Debt Collection Case Management Principles _pre legal_ Real unit · Chartered Institute of Credit Management
You'll gain knowledge of debt collection case management principles prior to legal proceedings, including administration, record keeping, data protection, and compliance. The unit also covers liaising with relevant parties and preparing documentation to support legal action.
What you'll be able to do
- Understand the principles of debt collection administration, including record keeping, data protection, and compliance requirements
- Understand how to liaise with relevant parties in relation to debt collection, such as debtors, creditors, and legal representatives
- Understand how to prepare documentation and evidence to support the commencement of legal proceedings, ensuring accuracy and completeness
Debt Collection Case Management Principles _pre legal_ Real unit · Chartered Institute of Credit Management
You'll understand debt collection administration principles, relevant legislation, and effective communication with involved parties. The unit also covers preparing documentation and evidence to support legal proceedings in debt collection cases.
What you'll be able to do
- Understand the fundamental principles of debt collection administration, including relevant legislation and regulations.
- Understand how to effectively liaise with relevant parties, such as debtors, creditors, and legal representatives, in relation to debt collection activities.
- Understand how to prepare accurate and comprehensive documentation and evidence to support the commencement of legal proceedings for debt recovery.
Debt Collection Negotiations Practice Real unit · Chartered Institute of Credit Management
It teaches you to practise effective debt collection negotiations by making appropriate initial contact, assessing debtors' ability to pay, recording and investigating disputes, and negotiating repayment solutions while adhering to relevant legislation and policies.
What you'll be able to do
- Make initial contact with the debtor in an effective and appropriate way, adhering to relevant legislation and organisational policies.
- Establish if a debtor is able to make full and immediate payment, using appropriate questioning techniques and active listening skills.
- Record and, where appropriate, investigate disputes raised by the debtor, following organisational procedures.
- Negotiate realistic and sustainable repayment solutions with debtors, taking into account their individual circumstances and financial capabilities.
Debt Collection Negotiations Practice Real unit · Chartered Institute of Credit Management
This unit develops learners' skills to professionally contact debtors, assess their payment capabilities, record and investigate disputes, and negotiate repayment solutions. Emphasis is placed on effective communication and realistic agreement formulation.
What you'll be able to do
- Make initial contact with the debtor in a professional, effective and appropriate manner
- Use appropriate communication techniques when contacting debtors
- Establish the debtor's current financial circumstances and ability to make full and immediate payment
- Accurately record details of any disputes raised by the debtor
- Investigate disputes thoroughly and efficiently
- Negotiate realistic and sustainable repayment solutions with debtors
- Document agreed repayment solutions clearly and accurately
Debt Collection Negotiations Principles Real unit · Chartered Institute of Credit Management
This unit provides learners with knowledge of effective debtor contact methods, considering the debtor's profile and financial situation. You'll learn to record and investigate disputes and negotiate repayment solutions appropriately.
What you'll be able to do
- Make contact with the debtor in an effective and appropriate way, considering communication methods and timing.
- Understand the impact of a debtor’s profile on the collection process, including their financial situation and vulnerability.
- Record and, where appropriate, investigate any disputes raised by the debtor, following organisational procedures.
- Negotiate repayment solutions with debtors, considering their ability to pay and available options.
Debt Collection Negotiations Principles Real unit · Chartered Institute of Credit Management
This unit provides knowledge and skills to make effective and appropriate contact with debtors, understand the impact of debtor profiles, and negotiate repayment solutions. You'll also learn to record and investigate disputes while adhering to ethical and legal guidelines.
What you'll be able to do
- Make contact with the debtor in an effective and appropriate way, adhering to ethical and legal guidelines.
- Understand the impact of a debtor’s profile on the collection process, including factors such as vulnerability and financial circumstances.
- Record and where appropriate, investigate any disputes raised by the debtor, following established procedures.
- Negotiate repayment solutions with debtors, aiming for mutually acceptable outcomes.
Debt Collection Operations Management Practice Real unit · Chartered Institute of Credit Management
You'll gain knowledge to manage debt collection operations effectively. The unit covers maintaining compliant processes, training and supporting employees, and implementing improvements to enhance debt collection efficiency and ethical practice.
What you'll be able to do
- Maintain effective debt collection processes, ensuring compliance with legal and ethical guidelines.
- Train and support employees in debt collection operations, promoting best practice and continuous improvement.
- Implement improvements following a review of debt collection processes, enhancing efficiency and effectiveness.
Debt Collection Operations Management Practice Real unit · Chartered Institute of Credit Management
This unit covers the management of effective debt collection processes, including adherence to relevant legislation and regulations. You'll learn to train and support employees and implement process improvements based on reviews and data analysis.
What you'll be able to do
- Maintain effective debt collection processes, ensuring compliance with relevant legislation and regulations.
- Train and support employees involved in debt collection, ensuring they have the necessary skills and knowledge.
- Implement improvements following a review of processes, based on data analysis and feedback.
Debt Collection Operations Management Principles Real unit · Chartered Institute of Credit Management
This unit provides an understanding of principles for managing debt collection operations, including maintaining effective processes, training employees, and reviewing procedures to implement improvements. You'll explore performance monitoring and risk management.
What you'll be able to do
- Understand how to maintain effective debt collection processes
- Understand how to train and support employees
- Understand how to review debt collection processes and implement improvements
Debt Collection Operations Management Principles Real unit · Chartered Institute of Credit Management
This unit provides learners with principles of debt collection operations management, focusing on legal compliance, performance indicators, and process stages. You'll also explore training methods and process review to implement operational improvements.
What you'll be able to do
- Understand how to maintain effective debt collection processes within an organisation
- Understand how to train and support employees involved in debt collection activities
- Understand how to review existing debt collection processes to identify areas for improvement
- Understand how to implement improvements to debt collection processes to enhance efficiency and effectiveness
Debt Prioritisation and Collections Process Advice Practice Real unit · Chartered Institute of Credit Management
You'll learn to advise individuals on prioritising debts and understanding common debt collection processes. The unit includes creating debt prioritisation plans and reflecting on the delivery of advice to improve practice.
What you'll be able to do
- Advise individuals on effective strategies for prioritising their debts
- Advise individuals on common debt collection processes and procedures
- Reflect on own performance in delivering debt prioritisation and collections process advice, identifying areas for development
Debt Prioritisation and Collections Process Advice Practice Real unit · Chartered Institute of Credit Management
It teaches you to advise individuals on prioritising debts and common debt collection processes. You'll apply structured approaches to tailor advice to individual circumstances and reflect on the delivery of such advice.
What you'll be able to do
- Advise people on how to prioritise their debts based on their individual circumstances and legal obligations.
- Advise people on common debt collection processes, explaining their rights and responsibilities.
- Reflect on their delivery of debt prioritisation and collections process advice, identifying areas for improvement in communication and support.
Debt Prioritisation and Collections Process Advice Principles Real unit · Chartered Institute of Credit Management
You'll gain knowledge of debt types, legal status, and prioritisation based on obligations. The unit also covers advising individuals on common debt collection processes and their rights and responsibilities.
What you'll be able to do
- Understand how to help people prioritise their debt, based on legal and financial obligations
- Understand how to advise people on common debt collection processes, explaining their rights and responsibilities
Debt Prioritisation and Collections Process Advice Principles Real unit · Chartered Institute of Credit Management
You'll develop knowledge to assist individuals in prioritising debts and advising on common debt collection processes. The unit covers assessing circumstances, debt prioritisation strategies, and informing clients of their rights and responsibilities.
What you'll be able to do
- Understand how to help people prioritise their debt effectively, taking into account their individual circumstances.
- Understand how to advise people about common debt collection processes, including their rights and responsibilities.
Debt Recovery Real unit · Chartered Institute of Credit Management
You'll learn to manage debt recovery procedures in compliance with organisational policies and legal requirements. The unit also covers evaluating personal work performance to identify improvements in debt recovery practice.
What you'll be able to do
- Manage debt recovery procedures in accordance with organisational policies and legal requirements
- Evaluate own work performance against set targets and standards
- Evaluate own personal performance, identifying areas for improvement
Debt Recovery Real unit · Chartered Institute of Credit Management
You'll learn to manage debt recovery procedures in compliance with legal and ethical guidelines. The unit includes implementing effective recovery strategies, maintaining accurate records, and identifying potential risks and challenges.
What you'll be able to do
- Manage debt recovery procedures effectively, ensuring compliance with legal and ethical guidelines.
- Evaluate own work and personal performance in relation to debt recovery activities, identifying areas for development and improvement.
Debt Repayment Monitoring Practice Real unit · Chartered Institute of Credit Management
You'll develop the ability to monitor debtor accounts, identify overdue payments and irregularities, respond to non-payment appropriately, and safeguard repayment arrangements in accordance with organisational procedures.
What you'll be able to do
- Review debtor accounts to identify potential issues and irregularities
- Respond appropriately to instances of non-payment from debtors
- Monitor debtor accounts regularly to safeguard existing repayment arrangements
Debt Repayment Monitoring Practice Real unit · Chartered Institute of Credit Management
You'll learn to review debtor accounts by analysing repayment schedules and payment histories to identify discrepancies. The unit also covers instigating appropriate actions in response to non-payment and monitoring accounts to safeguard repayment arrangements.
What you'll be able to do
- Review debtor accounts to determine the status of repayments.
- Instigate appropriate action in response to instances of non-payment, in line with organisational procedures.
- Monitor debtor accounts to safeguard repayment arrangements and identify potential issues.
Debt Repayment Monitoring Principles Real unit · Chartered Institute of Credit Management
You'll understand how to review debtor accounts, instigate actions in response to non-payment, and monitor accounts to safeguard repayment arrangements. The unit emphasises accurate record-keeping and appropriate responses to debt issues.
What you'll be able to do
- Understand how to review debtor accounts.
- Understand how to instigate action in response to non-payment.
- Understand how to monitor debtor accounts to safeguard repayment arrangements.
Debt Repayment Monitoring Principles Real unit · Chartered Institute of Credit Management
This unit covers principles of debt repayment monitoring. You'll understand how to review debtor accounts, identify issues, instigate actions for non-payment, and monitor accounts to safeguard repayment arrangements effectively.
What you'll be able to do
- Understand how to review debtor accounts, taking into consideration relevant information and documentation.
- Understand how to instigate appropriate action in response to non-payment, in line with organisational procedures and legal requirements.
- Understand how to monitor debtor accounts to safeguard repayment arrangements, ensuring adherence to agreed terms and conditions.
Debtor Call Handling Practice Real unit · Chartered Institute of Credit Management
This unit equips learners with skills to plan and conduct inbound and outbound telephone calls with debtors. You'll apply appropriate communication techniques and accurately record call details in accordance with organisational procedures.
What you'll be able to do
- Plan outbound telephone calls with debtors, considering the purpose of the call and the information required.
- Conduct inbound and outbound telephone calls with debtors, using appropriate communication techniques and adhering to relevant regulations.
- Record details of inbound and outbound telephone calls with debtors accurately and completely, in accordance with organisational procedures.
Debtor Call Handling Practice Real unit · Chartered Institute of Credit Management
You'll learn to plan, conduct, and record inbound and outbound telephone calls with debtors. The unit emphasises effective communication, call planning, and accurate documentation in compliance with organisational requirements.
What you'll be able to do
- Plan outbound telephone calls with debtors, preparing relevant information and identifying key objectives for the call.
- Conduct inbound and outbound telephone calls with debtors, using effective communication skills and adhering to relevant legislation and organisational policies.
- Accurately record the details and outcomes of inbound and outbound telephone calls with debtors, using appropriate systems and processes.
Debtor Call Handling Principles Real unit · Chartered Institute of Credit Management
You'll understand how to plan, conduct, and record inbound and outbound telephone calls with debtors. The unit emphasises appropriate communication techniques and adherence to organisational procedures for effective call handling.
What you'll be able to do
- Plan outbound telephone calls with debtors, including preparing relevant information and objectives
- Conduct inbound and outbound telephone calls with debtors, using appropriate communication techniques
- Accurately record details of inbound and outbound telephone calls with debtors, adhering to organisational procedures
Debtor Call Handling Principles Real unit · Chartered Institute of Credit Management
This unit provides learners with principles of debtor call handling, including planning outbound calls, conducting inbound and outbound calls, and accurately recording call details. You'll understand communication techniques essential for effective debt recovery.
What you'll be able to do
- Plan outbound telephone calls with debtors
- Conduct inbound telephone calls with debtors
- Conduct outbound telephone calls with debtors
- Record inbound telephone calls with debtors
- Record outbound telephone calls with debtors
General Money and Debt Advice Practice Real unit · Chartered Institute of Credit Management
It teaches you to provide general money and debt advice by establishing the cause and extent of personal debt. You'll learn to gather information, offer appropriate advice, and reflect on their advisory performance.
What you'll be able to do
- Establish the cause of personal debt
- Establish the extent of personal debt
- Provide money advice
- Provide debt advice
- Reflect on performance in relation to providing general money advice
- Reflect on performance in relation to providing general debt advice
General Money and Debt Advice Practice Real unit · Chartered Institute of Credit Management
It teaches you to establish the causes and extent of personal debt and provide tailored money and debt advice. You'll also reflect on their advisory performance to improve outcomes for individuals seeking financial guidance.
What you'll be able to do
- Establish the cause and extent of personal debt for individuals seeking advice.
- Provide appropriate money and debt advice to individuals, taking into account their specific circumstances.
- Reflect on personal performance in relation to providing general money and debt advice, identifying areas for improvement.
General Money and Debt Advice Principles Real unit · Chartered Institute of Credit Management
This unit covers the principles of general money and debt advice, including how to establish the causes and extent of personal debt, compile effective budgets, respond to emergency situations, and provide appropriate advice to clients. You'll learn to analyse financial situations and offer tailored support.
What you'll be able to do
- Understand how to establish the underlying causes and full extent of personal debt for an individual.
- Understand how to compile an effective budget plan for a client facing money and debt issues.
- Understand how to respond to emergency situations encountered in money and debt advice scenarios.
- Understand how to offer appropriate and relevant money and debt advice to clients.
General Money and Debt Advice Principles Real unit · Chartered Institute of Credit Management
It teaches you to understand general money and debt advice principles, including establishing the cause and extent of personal debt. You'll learn to compile effective budgets, respond to emergency situations, and offer appropriate money and debt advice.
What you'll be able to do
- Understand how to establish the cause and extent of personal debt, gathering relevant information and analysing financial circumstances
- Understand how to compile an effective budget, taking into account income, expenditure, and priority debts
- Understand emergency situations in relation to debt and money advice, and how to respond appropriately to protect vulnerable individuals
- Understand how to offer appropriate money and debt advice, signposting to relevant resources and support services
Money and Debt Advice Call Handling Practice Real unit · Chartered Institute of Credit Management
You'll develop professional and empathetic communication skills for handling money and debt advice calls, applying relevant legislation and organisational guidelines. The unit also covers effective call management and reflection on call handling to improve advice delivery.
What you'll be able to do
- Handle money and debt advice calls in a professional and empathetic manner, adhering to relevant legislation and organisational guidelines.
- Reflect on personal call handling skills in relation to the effective delivery of money and debt advice, identifying areas for improvement.
Money and Debt Advice Call Handling Practice Real unit · Chartered Institute of Credit Management
It teaches you to handle money and debt advice calls professionally, demonstrating a telephone manner that complies with relevant legislation and ethical guidelines. You'll also reflect on their call handling skills, recognising the importance of confidentiality in managing sensitive financial information.
What you'll be able to do
- Handle money and debt advice calls in a professional manner, adhering to relevant legislation and ethical guidelines
- Reflect on own call handling skills in relation to the delivery of money and debt advice, identifying strengths and areas for development
Money and Debt Advice Call Handling Principles Real unit · Chartered Institute of Credit Management
You'll explore how to develop and manage interviews related to money and debt advice, including handling difficult calls, managing complaints, and negotiating effectively to support clients in financial distress.
What you'll be able to do
- Understand how to develop interviews which relate to money and debt advice.
- Understand how to manage interviews which relate to money and debt advice.
- Understand how to handle a variety of difficult money and debt advice calls.
- Understand how to handle caller complaints in relation to money and debt advice.
- Understand how to negotiate when providing money and debt advice.
Money and Debt Advice Call Handling Principles Real unit · Chartered Institute of Credit Management
You'll learn to manage money and debt advice calls, including conducting interviews, handling difficult calls and complaints, and negotiating outcomes. The unit emphasises effective communication and client rapport in advisory contexts.
What you'll be able to do
- Understand how to develop and manage interviews which relate to money and debt advice, ensuring effective communication and information gathering.
- Understand how to handle a variety of difficult money and debt advice calls, demonstrating empathy and professionalism.
- Understand how to handle caller complaints in relation to money and debt advice, following organisational procedures for resolution.
- Understand how to negotiate when providing money and debt advice, aiming for mutually acceptable outcomes.
Negotiation & Influencing Real unit · Chartered Institute of Credit Management
You'll understand the aims and principles of effective negotiation and influencing in a professional context. The unit covers various recognised techniques, ethical considerations, and the role of communication, with learners demonstrating these skills through reflective practice.
What you'll be able to do
- Understand the aims and fundamental principles of effective negotiation and influencing skills in a professional context.
- Know a variety of recognised negotiation and influencing techniques and understand when each technique should be used.
- Demonstrate effective negotiation and influencing skills in practical scenarios, based on reflective practice and self-evaluation.
Negotiation and Influencing Real unit · Chartered Institute of Credit Management
This unit provides learners with an understanding of negotiation and influencing principles and techniques in a professional context. You'll identify appropriate methods for different situations and demonstrate effective skills while considering ethical implications.
What you'll be able to do
- Understand the aims and principles of effective negotiation and influencing skills in a professional context
- Know a variety of negotiation and influencing techniques and determine when each technique should be used
- Demonstrate effective negotiation and influencing skills based on reflective practice and feedback
Negotiation and Influencing Real unit · Chartered Institute of Credit Management
This unit provides learners with knowledge of the aims and principles of effective negotiation and influencing within debt collection. You'll explore various negotiation techniques, ethical considerations, and demonstrate these skills through reflective practice.
What you'll be able to do
- Understand the aims and principles of effective negotiation and influencing skills in a debt collection context.
- Know a variety of negotiation and influencing techniques and when they should be used in different debt collection scenarios.
- Demonstrate effective negotiation and influencing skills based on reflective practice, adapting approaches to suit individual debtor circumstances.
Non-Statutory Debt Solutions and Budgeting Advice Practice Real unit · Chartered Institute of Credit Management
You'll develop the ability to provide advice on non-statutory debt solutions and tailored budgeting strategies. The unit covers evaluating different solutions, budgeting principles, and reflecting on the delivery of advice to improve effectiveness.
What you'll be able to do
- Provide appropriate advice on non-statutory debt solutions, considering individual circumstances
- Provide appropriate and tailored budgeting advice to clients, based on their income and expenditure
- Reflect on performance in relation to the delivery of non-statutory debt solutions and budgeting advice, identifying strengths and weaknesses
Non-Statutory Debt Solutions and Budgeting Advice Practice Real unit · Chartered Institute of Credit Management
This unit focuses on delivering appropriate advice on non-statutory debt solutions and budgeting, emphasising tailoring advice to individual circumstances. You'll understand budgeting principles and reflect on their advisory performance.
What you'll be able to do
- Provide appropriate advice on non-statutory debt solutions.
- Provide appropriate and tailored budgeting advice.
- Reflect on performance in relation to the delivery of non-statutory debt solutions and budgeting advice.
Non-Statutory Debt Solutions and Budgeting Advice Principles Real unit · Chartered Institute of Credit Management
This unit provides learners with understanding of non-statutory debt solutions and budgeting advice. You'll explore available debt solutions, their implications, and principles of providing tailored budgeting advice to support clients' financial management.
What you'll be able to do
- Understand how to provide advice on non-statutory debt solutions, explaining the options available and their implications.
- Understand how to provide appropriate and tailored budgeting advice, supporting clients to manage their finances effectively.
Non-Statutory Debt Solutions and Budgeting Advice Principles Real unit · Chartered Institute of Credit Management
This unit provides learners with an understanding of non-statutory debt solutions, including their advantages and disadvantages. You'll also learn to provide tailored budgeting advice appropriate to individual debtor circumstances.
What you'll be able to do
- Understand how to provide advice on non-statutory debt solutions, explaining the advantages and disadvantages of each option.
- Understand how to provide appropriate and tailored budgeting advice to debtors, taking into account their individual circumstances and financial goals.
Payment Processing Practice Real unit · Chartered Institute of Credit Management
This unit equips learners with skills to process payment transactions accurately and efficiently. You'll understand relevant procedures, resolve transaction problems, and maintain clear records in compliance with regulations.
What you'll be able to do
- Process payment transactions accurately and efficiently, adhering to relevant procedures and regulations.
- Resolve problems in relation to payment transactions promptly and effectively, minimising disruption.
- Accurately record payment transactions, maintaining clear and auditable records.
Payment Processing Practice Real unit · Chartered Institute of Credit Management
This unit covers the accurate and efficient processing of various payment transactions. You'll learn to resolve payment-related problems and maintain precise records in accordance with organisational procedures.
What you'll be able to do
- Process payment transactions accurately and efficiently
- Resolve problems in relation to payment transactions promptly and effectively
- Accurately record payment transactions in accordance with organisational procedures
Payment Processing Principles Real unit · Chartered Institute of Credit Management
You'll gain an understanding of payment processing principles, including transaction types, authorisation processes, and roles of involved parties. The unit also covers identifying and resolving potential problems and accurate transaction recording.
What you'll be able to do
- Understand the processes involved in processing various types of payment transactions
- Understand how to identify potential problems that may arise during payment transactions
- Understand how to resolve problems encountered during payment transactions effectively
- Understand how to accurately record details of payment transactions in accordance with organisational procedures
Payment Processing Principles Real unit · Chartered Institute of Credit Management
You'll understand the stages of processing payment transactions, including roles, responsibilities, and security measures. The unit also covers identifying and resolving common problems and accurately recording payment transactions.
What you'll be able to do
- Understand the processes involved in processing payment transactions.
- Understand how to identify and resolve problems that may arise during payment transactions.
- Understand how to accurately record details of payment transactions in accordance with organisational procedures.
Preparation for Debt Collection Practice Real unit · Chartered Institute of Credit Management
It teaches you to gather and analyse information to prepare for debt collection activities. You'll determine whether to commence debt collection procedures based on relevant criteria and document their decision-making process.
What you'll be able to do
- Obtain sufficient information to effectively commence debt collection activities
- Confirm whether debt collection procedures should commence based on available information and relevant regulations
Preparation for Debt Collection Practice Real unit · Chartered Institute of Credit Management
This unit equips learners to obtain and verify sufficient information in line with legal and organisational requirements to determine whether debt collection procedures should commence. You'll analyse information to support informed decision-making.
What you'll be able to do
- Obtain sufficient information to commence debt collection activities, in accordance with legal and organisational requirements
- Confirm whether debt collection procedures should commence based on the information gathered and relevant criteria
Preparation for Debt Collection Principles Real unit · Chartered Institute of Credit Management
You'll understand the preparation required for debt collection, including obtaining and verifying sufficient information. The unit covers relevant rules and regulations related to debtors and procedures to determine when debt collection should commence.
What you'll be able to do
- Understand the methods used to obtain sufficient information to commence debt collection activities.
- Understand the rules and regulations that relate to debtors and the collection of debt, including data protection and confidentiality.
- Understand the procedures required to determine if debt collection procedures need to commence, based on the information gathered.
Preparation for Debt Collection Principles Real unit · Chartered Institute of Credit Management
This unit provides learners with knowledge of preparing for debt collection by obtaining necessary information, understanding relevant rules and regulations, and determining when debt collection procedures should commence based on verified data.
What you'll be able to do
- Obtain sufficient information to effectively commence debt collection activities
- Understand how relevant rules and regulations impact debtors and the debt collection process
- Determine whether debt collection procedures need to commence based on available information and regulations
Rent Collections Real unit · Chartered Institute of Credit Management
You'll study the principles and legal requirements of effective rent collection, alongside organisational policies. The unit develops skills to demonstrate rent collection practices while reflecting on ethical and fair approaches within organisational frameworks.
What you'll be able to do
- Understand the principles of effective rent collections, including legal requirements and best practices.
- Understand their organisation's specific policies and procedures in relation to rent collections.
- Demonstrate effective rent collection techniques based on reflective practice and adherence to organisational policies and legal requirements.
Rent Collections Real unit · Chartered Institute of Credit Management
You'll explore the principles and legislation relating to effective rent collections, including ethical considerations and organisational policies. The unit develops skills to demonstrate effective rent collection practices based on reflective learning.
What you'll be able to do
- Understand the principles of effective rent collections, including relevant legislation, best practices, and ethical considerations.
- Understand their organisation's policy in relation to rent collections, including procedures, targets, and reporting requirements.
- Demonstrate effective rent collections techniques based on reflective practice, adapting approaches to individual tenant circumstances and maintaining accurate records.
Statutory Debt Solutions Advice Practice Real unit · Chartered Institute of Credit Management
It teaches you to provide advice on statutory debt solutions considering individual circumstances and relevant legislation. You'll also evaluate their advisory performance and identify areas for professional development.
What you'll be able to do
- Provide advice on statutory debt solutions, taking into account individual circumstances and relevant legislation
- Evaluate own performance in relation to the delivery of advice on statutory debt solutions
- Identify areas for improvement in own practice when delivering advice on statutory debt solutions
Statutory Debt Solutions Advice Practice Real unit · Chartered Institute of Credit Management
You'll gain the ability to provide appropriate advice on statutory debt solutions tailored to individual financial circumstances. The unit also covers reflection on advice delivery to enhance professional practice within regulatory frameworks.
What you'll be able to do
- Provide appropriate advice on statutory debt solutions, considering the individual's financial situation and needs.
- Reflect on performance in relation to the delivery of advice on statutory debt solutions, identifying areas for improvement and development.
Statutory Debt Solutions Advice Principles Real unit · Chartered Institute of Credit Management
You'll develop a comprehensive understanding of statutory debt solutions advice principles, including legal and ethical considerations. The unit covers impartial advice provision, data protection, confidentiality, and assessing client suitability for debt solutions.
What you'll be able to do
- Understand the key principles of advising on statutory debt solutions
- Understand the legal and regulatory requirements relating to statutory debt solutions
- Understand the different types of statutory debt solutions available
- Understand the advantages and disadvantages of each statutory debt solution
- Understand how to assess a client's suitability for a statutory debt solution
- Understand how to explain statutory debt solutions to clients in a clear and understandable way
Statutory Debt Solutions Advice Principles Real unit · Chartered Institute of Credit Management
You'll gain knowledge of statutory debt solutions available in the UK, including eligibility criteria, advantages, and disadvantages. This unit also covers assessing clients' individual circumstances to provide informed advice on suitable statutory debt options.
What you'll be able to do
- Understand how to advise clients on available statutory debt solutions, considering their individual circumstances and needs.
Telephone Collections Real unit · Chartered Institute of Credit Management
You'll understand the principles of effective telephone communication in cash collections, focusing on minimising damage to customer goodwill. The unit covers organising and managing collection calls and maintaining positive customer relationships through appropriate techniques.
What you'll be able to do
- Understand the principles of effective telephone communications to resolve cash collections problems in ways that minimise damage to customer goodwill and maintain positive relationships
- Organise and manage telephone collection calls, including planning call structure and using appropriate questioning techniques
- Demonstrate effective telephone collections based on reflective practice, adapting communication style to individual customer needs and circumstances
Telephone Collections Real unit · Chartered Institute of Credit Management
You'll understand principles of effective telephone communication for cash collections, including legal requirements and techniques to minimise damage to customer goodwill. The unit includes organising and managing telephone collection calls and reflective practice.
What you'll be able to do
- Understand the principles of effective telephone communications to resolve cash collections problems in ways that minimise damage to customer goodwill.
- Organise telephone collections calls.
- Manage telephone collections calls.
- Demonstrate effective telephone collections based on reflective practice.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Administer the collection of financial orders levied by courts and tribunals
- Standard
Advise and guide staff in your organisation on anti-money laundering and countering terrorist financing
- Standard
Assess Credit Risk and Means
- Standard
Authorise financial transactions using telecommunications
- Standard
Collect Outstanding Payments
- Standard
Manage debt in a royalty collecting and licensing society
- Standard
Monitor and Safeguard Debt Repayment Arrangements Legacy
- Standard
Negotiate repayment solutions to outstanding debts
- Standard
Obtain information for credit risk or means assessment
- Standard
Oversee and maintain the effectiveness of the debt collections process
- Standard
Process invoices and payment transactions
- Standard
Process payments on behalf of the production
- Standard
Recover Debt
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 2 records
- 2 records
- 1 record
- 1 record
- 2 records
Showing 6 roles, drawn from 122 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Debt Recovery Specialist
This work can lead to managing a recovery team, or into wider legal practice such as insolvency or commercial litigation.
See the whole journey05The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by Chartered Institute of Credit Management rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Applied Business Communications and Personal SkillsBusiness Solutions through Creative ThinkingBusiness Solutions through Creative ThinkingCash CollectionsCash CollectionsCollections Team ManagementCollections Team ManagementCourt Procedures and Enforcement Advice Practice
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Debt Collection Negotiations Practice”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Debt Collection Negotiations Practice” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Draft the real one Create
You do “Court Procedures and Enforcement Advice Practice” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Debt Repayment Monitoring Practice” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Collections Team Management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
CICM Level 3 Diploma in Money and Debt Advice
- Administer the collection of financial orders levied by courts and tribunals
- Advise and guide staff in your organisation on anti-money laundering and countering terrorist financing
- Assess Credit Risk and Means
- Authorise financial transactions using telecommunications
- Collect Outstanding Payments
- Manage debt in a royalty collecting and licensing society
- Monitor and Safeguard Debt Repayment Arrangements Legacy
- Negotiate repayment solutions to outstanding debts
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Applied Business Communications and Personal Skills, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will understand various business communication methods and their advantages and disadvantages. The unit develops skills to select appropriate communication styles, apply effective verbal communication, and evaluate and improve personal business communication skills.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CICM Level 3 Diploma in Money and Debt Advice
38 units in this credential, in the order it lists them, awarded by Chartered Institute of Credit Management.
- Applied Business Communications and Personal Skills
- Business Solutions through Creative Thinking
- Cash Collections
- Collections Team Management
- Court Procedures and Enforcement Advice Practice
- Court Procedures and Enforcement Advice Principles
and 32 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.