The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Work Order Completion Rate
The percentage of assigned work orders (both planned and reactive) that you successfully complete within their agreed service level agreements (SLAs).
Target · >95% of work orders completed within SLAIf you're assigned 20 work orders in a week, you're expected to close at least 19 of them on time. Missing an SLA on a critical repair might mean a tenant's heating is off for too long, which we want to avoid.
Preventive Maintenance (PM) Task Adherence
The proportion of scheduled preventive maintenance tasks that you complete on time, ensuring equipment longevity and preventing breakdowns.
Target · 100% of assigned PM tasks completed on scheduleIf the BMS tells you a chiller needs its monthly filter change, you'll get it done. Missing these means equipment wears out faster, leading to bigger, more expensive problems down the line.
Critical Equipment Uptime Contribution
Your direct contribution to the overall reliability and continuous operation of the building's critical systems (e.g., HVAC, electrical distribution, water supply).
Target · Contribute to team goal of >99.5% uptime for critical equipmentIf a pump goes down, your quick troubleshooting and repair minimises downtime. We'll track how often critical systems fail and how quickly they're brought back online, and your actions play a big part in that.
Energy Consumption Variance
Monitoring the energy usage of your assigned property against historical data and benchmarks, identifying and addressing any unexplained spikes.
Target · Maintain energy consumption within +/- 5% of seasonal benchmarks (adjusted for occupancy)If the electricity bill suddenly jumps by 15% without a clear reason, you'll be expected to investigate, perhaps finding a faulty sensor or a system running out of schedule, and fix it.
Tenant Feedback & Comfort
How satisfied tenants are with the responsiveness and quality of maintenance services, especially concerning comfort issues like temperature, lighting, and water.
- Positive comments in tenant surveys, fewer repeat complaints about the same issue, property managers reporting good feedback. You're the one who gets the 'thank you for fixing the AC so quickly' emails, not the 'it's still freezing in here' ones.
Proactive Issue Identification
Your ability to spot potential problems before they become critical failures, often through routine inspections, trend analysis from the BMS, or just knowing your building inside out.
- Identifying a worn belt on a fan before it snaps, noticing a slight leak that could become a flood, or suggesting a minor adjustment to the BMS that prevents a future fault. You're not just fixing
- you're preventing.
Documentation & Reporting Quality
The accuracy, completeness, and timeliness of your maintenance logs, work order notes, and incident reports.
- Work orders closed with clear descriptions of work done and parts used. Maintenance logs are always up-to-date. Your reports are easy for others to understand, helping us track asset history and compliance. No one has to chase you for missing paperwork.
Collaboration with Contractors
How effectively you work with external specialist contractors, ensuring they understand the scope of work, adhere to site rules, and complete tasks to our standards.
- Contractors arriving on time, clear communication of expectations, smooth coordination of access and shutdowns, and positive feedback from contractors about working with you. You're making their job easier, which means better service for us.