UK

United Kingdom · Compliance, quality and safety · Lead (8-12 years)

Lead ISO 9001 Quality Director

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One email: what AI is changing in this job, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Also at another level: the ISO 9001 Quality Director job description.

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  • Experience bandLead (8-12 years)
  • Direct reports3-8 reports
  • Reports toQuality Manager or Director of Quality
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Quality Programme Lead · Principal Quality Engineer · Quality Systems Manager

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

IAO Level 5 Diploma in Leadership and Management Innovate Awarding · Level 5 · covers 1 of 10 standards
EAL Level 4 NVQ Diploma in Engineering Manufacture Excellence, Achievement & Learning Limited · Level 4 · covers 3 of 10 standards
EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence) Excellence, Achievement & Learning Limited · Level 4 · covers 3 of 10 standards
EAL Level 4 NVQ Extended Diploma in Engineering Manufacture Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 10 standards
ETCAL Level 3 NVQ Diploma in Engineering Technical Support ETC Awards Limited · Level 3 · covers 1 of 10 standards
EAL Level 3 NVQ Extended Diploma in Engineering Technical Support Excellence, Achievement & Learning Limited · Level 3 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Managing quality and quality systems IAO Level 5 Diploma in Leadership and Management
Implement Quality Assurance Methods and Procedures EAL Level 4 NVQ Diploma in Engineering Manufacture
Implementing Quality Control Systems and Procedures in an Engineering Environment ETCAL Level 3 NVQ Diploma in Engineering Technical Support

The future skills this job leans on

Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Change Fluency taking people through change
Systems Fluency seeing the whole picture
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Your Plan Illustration

Built for Lead ISO 9001 Quality Director

3 units that map to this job, from the qualifications that cover it.

  1. Managing quality and quality systems Innovate Awarding · covers 1 of 10 standards Level 5
  2. Implement Quality Assurance Methods and Procedures Excellence, Achievement & Learning Limited · covers 3 of 10 standards Level 4
  3. Implementing Quality Control Systems and Procedures in an Engineering Environment ETC Awards Limited · covers 1 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Lead ISO 9001 Quality Director?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Digital Transformation & QMS Modernisation
  • Data Storytelling for Quality Insights
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Lead ISO 9001 Quality Director plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

A Lead ISO 9001 Quality Director designs and leads a quality management system, making sure processes work and standards hold up in practice.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

QMS Software (e.g., MasterControl, ETQ Reliance, Qualio) Advanced

You'll configure workflows, manage user permissions, build custom reports, and train new users. You'll act as a system super-user, making sure the system supports our processes, not the other way around.

ERP Systems (e.g., SAP S/4HANA QM Module, Oracle NetSuite) Intermediate

You'll understand how quality data flows from the ERP to other systems, and be able to troubleshoot data discrepancies. You'll work with IT to ensure quality-related master data is correct and integrated.

Statistical Software (e.g., Minitab, JMP) Expert

You'll conduct complex analysis (DOE, Gage R&R, Cpk/Ppk), interpret results to drive process improvements, and teach SPC concepts to your team. You'll be the expert guiding data-driven decisions.

BI & Analytics (e.g., Power BI, Tableau) Advanced

You'll connect to data sources (QMS, ERP), build new dashboards to visualise trends in audit findings, supplier defects, and Cost of Poor Quality (COPQ). You'll use these to inform management reviews.

Collaboration & PM (e.g., Jira, Confluence, MS SharePoint) Advanced

You'll set up Jira projects for audit management and CAPA tracking, design Confluence spaces for the QMS knowledge base, and configure SharePoint permissions to ensure a single source of truth for documents.

GRC Systems (e.g., ServiceNow GRC, Archer) Basic

You'll understand how quality-related risks and controls are documented within our GRC platform and how your QMS integrates with it. You'll contribute to reporting on quality risks to relevant committees.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
QMS Process Changes (within your domain) Proposes changes to supervisor for approval. Implements minor changes independently; consults manager on significant changes. Designs and implements major process changes, consulting with relevant stakeholders; seeks approval from Quality Manager for cross-departmental impact.
CAPA Approval & Closure Supports CAPA investigation; drafts closure report for review. Leads CAPA investigation and proposes closure; manager reviews and approves. Approves and closes complex CAPAs, ensuring robust root cause and verification of effectiveness. Escalates systemic issues to Quality Manager.
Team Hiring & Performance No direct reports; provides peer feedback. No direct reports; informally mentors juniors. Full hiring authority for direct reports (Engineers/Technicians), conducts performance reviews, manages team development and disciplinary actions with HR consultation.
Budget Allocation (for quality tools/training) Requests resources from supervisor. Proposes budget items to manager. Manages departmental budget up to £50K; proposes larger investments to Quality Manager, providing clear ROI justification.
External Auditor Interaction Provides requested documents; observes audits. Responds to auditor questions on specific processes; supports audit close-out. Acts as primary point of contact for external auditors for your area, manages audit agenda, presents QMS performance, and addresses findings directly.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Reduction in Internal Scrap/Rework Rate
The percentage decrease in materials or products that need to be scrapped or reworked due to quality issues within your area of responsibility.
Target · 15% year-on-year reduction

If Q1's scrap rate was 2.0% of production value, we'd want to see it at 1.7% or lower by Q1 next year, thanks to your team's process improvements.

CAPA Re-occurrence Rate
The percentage of Corrective and Preventive Actions (CAPAs) that fail to prevent the recurrence of the original non-conformance within a 12-month period.
Target · Less than 5% re-occurrence

If we closed 100 CAPAs in a year, we'd expect no more than 5 of those original issues to pop up again within the next year, showing effective root cause elimination.

Mentee Progression & Retention
The number of junior Quality Engineers or Technicians you mentor who either get promoted or take on significantly more responsibility within a given timeframe, coupled with their retention rate.
Target · 1-2 mentees promoted or significantly advanced within 24 months; 90% team retention.

Your two junior engineers are now confidently leading their own smaller improvement projects, and both are still with us, showing your coaching is working.

QMS Process Efficiency
The average time taken to complete key QMS processes, such as document approval cycles, internal audit reporting, or non-conformance investigation closure.
Target · 10% reduction in average cycle times for 3 key QMS processes.

Reducing the average document approval time from 7 days to 6.3 days, meaning our processes adapt faster to changes.

Cross-Functional Influence & Collaboration
How effectively you build relationships and get other departments to buy into and actively support quality initiatives, rather than just complying grudgingly.
  • You're regularly invited to departmental planning meetings (not just quality ones). Other team leads proactively come to you for advice on process changes. You see genuine engagement from other teams during internal audits, not just defensiveness. Other managers cite your team's input as valuable in their own reports.
Team Development & Empowerment
How well you develop your direct reports, empowering them to take ownership, solve problems independently, and grow their careers within the quality function.
  • Your team members are confident in their roles and can explain 'why' they do things, not just 'how'. They regularly propose improvements or solutions without being prompted. You're seen as a trusted mentor, and your team's feedback on your leadership is consistently positive. They're not afraid to make mistakes, knowing it's a learning opportunity.
Strategic QMS Development
Your ability to look beyond day-to-day issues and contribute to the long-term strategy and continuous improvement of the overall Quality Management System.
  • You regularly propose improvements to the QMS architecture, not just fixes. Your ideas are considered and often adopted by the Quality leadership team. You can articulate how our QMS supports wider business objectives, not just compliance. You're thinking about future risks and opportunities, not just current problems.
Audit Readiness & Resilience
The consistent state of readiness for both internal and external audits, demonstrating a QMS that's integrated into daily operations, not just a 'show' for auditors.
  • External audits run smoothly with minimal stress and no major non-conformances. Internal audit findings are seen as opportunities for improvement, not surprises. Teams across the business understand their role in the QMS and can articulate it confidently to an auditor. We don't have to 'cram' for audits
  • it's just how we do business.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Systemic Problems

You get a real buzz from digging into a recurring issue, finding its true root cause, and then designing a robust process change that stops it from ever happening again. It's about fixing things properly, not just patching them up.

Leading an 8D investigation into a persistent product defect, identifying a flaw in the design validation process, and then implementing a new review gate that prevents similar issues in future designs.

Developing and Mentoring Others

You enjoy seeing your team members grow, coaching them through tricky situations, and giving them the tools and confidence to tackle complex quality challenges themselves. Their success is your success.

Guiding a junior engineer through their first complex FMEA, providing constructive feedback on their audit report, or helping them present their findings to a wider audience.

Driving Tangible Improvement

You're motivated by seeing your efforts translate into real, measurable improvements: reduced waste, fewer customer complaints, or a smoother, more efficient operation. It's about making a real difference.

Implementing a new SPC programme on a production line that visibly reduces variation and leads to a 10% drop in scrap within three months.

What frustrates people
  • Having to constantly justify the 'why' behind quality requirements to teams focused purely on output.
  • The slow pace of change when trying to implement systemic improvements across different departments.
  • Dealing with incomplete or inaccurate data that makes root cause analysis much harder than it should be.
  • The feeling that quality is an 'add-on' rather than an integral part of the business strategy.
  • Managing a QMS that's overly complex or not user-friendly, leading to resistance from users.
What this role does not give you
  • A quiet, solitary role – you'll be interacting with people constantly, often in challenging situations.
  • Instant gratification for every improvement – systemic change takes time and persistence.
  • A 'set it and forget it' system – the QMS always needs attention, adaptation, and improvement.
  • A role where you're always popular – sometimes you'll have to deliver tough news or challenge assumptions.

8Who you work with

This role directly shapes the effectiveness and efficiency of our Quality Management System across a significant operational area. Your work ensures we meet our legal and customer obligations, reduces the 'Cost of Poor Quality', and protects our brand. You'll be instrumental in embedding a proactive quality culture, moving us from reactive problem-solving to preventative action, which ultimately means a healthier, more profitable business.

Inside the business
  • Operations Leadership
  • Engineering Managers
  • Product Development Teams
  • IT Department
  • Sales & Customer Service
  • Finance Business Partners
Outside the business
  • External Certification Body Auditors (Registrars)
  • Key Suppliers and Vendors
  • Regulatory Bodies (where applicable)
  • Major Customers (for quality escalations)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (at least 3-5 years) in a Senior Quality Engineer or Lead Auditor role, where you've independently managed complex quality projects and led root cause investigations.
  • Demonstrable experience mentoring or informally leading junior team members, even if you didn't have direct reports.
  • A track record of successfully managing internal and external audits, including presenting findings and managing non-conformances.
  • Strong analytical skills, including practical application of statistical tools (SPC, process capability) to drive data-driven decisions.
  • Excellent written and verbal communication skills, with experience presenting technical information to non-technical audiences and senior management.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Predictive Quality Analytics

Moving beyond reactive quality control, we need to predict potential failures before they happen. This means leveraging machine learning and advanced statistical models to analyse vast datasets from production, IoT devices, and customer feedback.

Machine learning fundamentals (regression, classif · Time-series analysis for process trend prediction · Anomaly detection in quality data · Integration of IoT data into quality models · Ethical considerations in AI-driven quality decisi

  • This quarter: Take an introductory online course on machine learning for data analysis (e.g., using Python or R).
  • Next quarter: Identify a dataset within our operations that could benefit from predictive analysis (e.g., equipment failure, defect prediction).
  • Month 3-6: Work with an analyst or data scientist to build a simple predictive model for a quality metric.
  • Month 6-12: Develop a proposal for how predictive analytics could be integrated into our QMS to prevent future issues.

Quick win: Start by identifying 2-3 key process parameters that, if monitored proactively, could give us an early warning of a quality issue. Think about what data we already collect that isn't being fully used.

Integrated Governance, Risk, and Compliance (GRC)

Quality management isn't an island; it's part of a broader GRC landscape. Future quality leaders need to understand how quality risks and controls integrate with enterprise-wide risk management, compliance, and internal audit functions.

Enterprise Risk Management (ERM) frameworks · Mapping QMS controls to broader compliance require · GRC software platforms and their capabilities · Reporting quality risks to executive and board-lev · The interplay between quality, environmental, and

  • This quarter: Familiarise yourself with our company's overall risk register and how quality risks are currently represented.
  • Next quarter: Arrange meetings with our Risk Management and Compliance teams to understand their frameworks and systems.
  • Month 3-6: Research GRC software solutions and how they integrate quality management modules.
  • Month 6-12: Propose one area where our QMS could be better integrated with our broader GRC strategy, perhaps around a specific regulatory requirement.

Quick win: Review our current QMS risk assessment process. Does it align with the language and methodology used by our wider enterprise risk management function? If not, how could we bridge that gap?

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry conferences and webinars on quality management, compliance, and emerging technologies (e.g., AI in quality).
  • Participate in professional quality organisations (e.g., CQI, ASQ) to network and stay current with best practices.
  • Take advanced courses in data analytics, process automation, or change management to broaden your skill set.
  • Seek out opportunities to mentor junior colleagues and present on quality topics internally or externally.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Transformation & QMS Modernisation

Many organisations are still using legacy QMS systems or manual processes. The drive for greater efficiency, real-time data, and seamless integration means quality leaders need to champion and manage the shift to more modern, digital platforms.

  • Cloud-based QMS solutions and their benefits/risks
  • Integration strategies between QMS, ERP, PLM, and
  • Data governance and security in a digital quality
  • User adoption strategies for new digital tools
  • Process automation within the QMS (e.g., automated

Data Storytelling for Quality Insights

Having great quality data is one thing; getting leadership to act on it is another. The ability to translate complex statistical analysis into compelling narratives that drive business decisions is becoming paramount. It's about influence through clarity.

  • Audience-centric communication (what does the CEO
  • Visualisation best practices for quality metrics (
  • Structuring a narrative around data (problem, insi
  • Avoiding jargon and technical overload in presenta
  • Connecting quality improvements to financial impac

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • ISO 9001:2015 Interpretation & Application
  • Root Cause Analysis (RCA)
  • Corrective & Preventive Action (CAPA) Management
  • Statistical Process Control (SPC) & Data Analysis
  • Auditing (Internal & Supplier)
  • Failure Mode and Effects Analysis (FMEA)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Senior Quality Engineer

    3-5 years as a Senior Engineer

    Skills to master

    • Deep expertise in a specific quality area (e.g., supplier quality, product quality), leading complex RCA/CAPA, mentoring junior engineers, and managing internal audit programmes.

    You're ready to move on when

    • You've successfully led multiple critical quality projects from start to finish.
    • You're the 'go-to' person for complex problem-solving in your area.
    • You've consistently delivered strong results in internal and external audits.
    • You've informally coached or guided less experienced team members.
  2. 2

    Quality Consultant (External)

    5-8 years of consulting experience

    Skills to master

    • Working with diverse clients, adapting QMS principles to various industries, strong client relationship management, and a broad understanding of different quality systems.

    You're ready to move on when

    • You have a wide breadth of experience across different QMS implementations.
    • You're adept at quickly understanding new business contexts and applying quality solutions.
    • You're comfortable advising senior leadership in client organisations.
  3. 3

    Project Manager (with Quality Focus)

    4-6 years in project management

    Skills to master

    • Managing complex projects, stakeholder management, budget control, and a strong understanding of how quality principles integrate into project lifecycles.

    You're ready to move on when

    • You've successfully delivered projects with a significant quality component.
    • You're excellent at organising resources and managing timelines.
    • You can effectively communicate project status and risks to diverse audiences.

15Where this role leads

The long view: This work can lead to VP of Quality and Compliance, or into roles such as Chief Operating Officer or Head of Governance, Risk and Compliance.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Lead ISO 9001 Quality Director is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Managing quality and quality systems, worked against Lead ISO 9001 Quality Director.

Managing quality and quality systems Level 5

Applied to your work in Lead ISO 9001 Quality Director

The objective of this unit is to enable learners to understand, establish, implement, and evaluate quality management systems within an organisation. Learners will be able to manage quality, meet quality standards, and drive continuous improvement by adhering to relevant standards and procedures.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

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See Your Progress Grow Illustration
Lead ISO 9001 Quality Director
  • ISO 9001:2015 Interpretation & Application
  • Root Cause Analysis (RCA)
  • Corrective & Preventive Action (CAPA) Management
  • Statistical Process Control (SPC) & Data Analysis
  • Auditing (Internal & Supplier)
  • Failure Mode and Effects Analysis (FMEA)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Lead ISO 9001 Quality Director is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Quality Manager (L5)

    3-5 years in the Lead Director role

    This is a significant step up, moving from leading a programme or team to managing an entire quality department for a site or a major business function. You'll own the budget and be the primary face for external auditors.

    • Enterprise QMS Governance Overseeing the entire QMS for a site or function, ensuring consistency and compliance across all areas.
    • Supplier Quality Management Taking full ownership of the supplier quality programme, including audits, performance monitoring, and development.
    • Customer Quality Assurance Leading the response to major customer quality issues and driving improvements based on customer feedback.

  2. Director of Quality (L6)

    5-8 years as a Quality Manager

    This role involves setting quality strategy across multiple sites or business units, managing other Quality Managers, and reporting directly to executive leadership. It's about shaping the quality direction of a significant part of the company.

    • Global QMS Harmonisation Developing and implementing consistent quality standards and processes across international sites.
    • Regulatory Affairs Leadership Guiding the organisation through complex regulatory landscapes and ensuring compliance.
    • Advanced Risk Management Integrating quality risk management into the enterprise-wide risk framework at a strategic level.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a Lead Quality Director's job is packed with detail, documentation, and making sure everything aligns. Imagine if you could cut through some of that administrative burden, freeing you up for more strategic thinking and team leadership. That's where AI comes in.

We're not talking about replacing your critical judgment; we're talking about smart tools that can handle the heavy lifting of repetitive tasks. Think of AI as your super-efficient assistant, helping you stay on top of compliance, predict potential issues, and even draft those lengthy reports, giving you back precious time for what truly matters: improving quality and developing your team. Honestly, the quality professionals who embrace these tools now are the ones who'll lead the way.

Automated Document Compliance Check

Use an AI tool to scan new or revised Standard Operating Procedures (SOPs) and work instructions. It'll check them against ISO 9001 requirements and our internal formatting standards, flagging any non-compliant language or missing sections before you even get to review them. This means fewer embarrassing errors and a faster approval process.

Predictive Process Drift Analysis

Imagine applying machine learning models to real-time Statistical Process Control (SPC) data from our production lines. The AI can identify subtle patterns and predict when a process is likely to drift out of specification, allowing us to make preventive adjustments before defects even occur. This shifts us from reactive firefighting to proactive prevention.

Clause Interpretation & Research Assistant

Need to quickly understand a specific ISO clause or research best practices for implementing it in a niche scenario? Use an LLM trained on quality standards. You could prompt it: 'Provide three examples of how a service company can meet ISO 9001:2015 clause 7.1.5 on Monitoring and Measuring Resources.' Instant, tailored insights.

Audit & Management Report Generation

After an audit, feed your raw notes, data tables, and key findings into an AI writing assistant. It can generate a structured first draft of the formal audit report or the quality section of our monthly management review presentation. This includes summarising findings, suggesting charts, and even drafting executive summaries, saving you hours of writing.

Common questions

Common questions

How do you become a Lead ISO 9001 Quality Director?

Common routes in include Senior Quality Engineer (3-5 years as a Senior Engineer), Quality Consultant (External) (5-8 years of consulting experience) and Project Manager (with Quality Focus) (4-6 years in project management). Times vary with prior experience.

Where can a Lead ISO 9001 Quality Director progress to?

This role can lead on to Quality Manager (3-5 years in the Lead Director role) and Director of Quality (5-8 years as a Quality Manager), depending on the skills you build.

What new skills matter most for a Lead ISO 9001 Quality Director?

Increasingly, Digital Transformation & QMS Modernisation and Data Storytelling for Quality Insights. These are the skills our record of this role lists as growing.

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17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.
This job at other levels
More jobs in compliance, quality and safety

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills involved, managing process, compliance and risk, apply across regulated industries such as pharmaceuticals, aerospace, automotive and food and beverage.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Lead ISO 9001 Quality Director plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.