United Kingdom · Compliance Quality Health Safety · Mid-Level (2-5 years)

Health and Safety Administrator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toHealth and Safety Manager
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as H&S Coordinator · Safety Administrator · Compliance Administrator · EHS Administrator

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Health and Safety Administrator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

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1What this role really is

This role is all about keeping our workplace safe and compliant. You're the person who makes sure all the safety paperwork is in order, incidents are tracked properly, and everyone gets their required training. Honestly, you're the backbone of our day-to-day safety operations, making sure the bigger picture stuff can actually happen without things falling through the cracks. It's a busy job, but incredibly important for keeping our people out of harm's way.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Intelex / VelocityEHS / Cority (EHS Platform)Intermediate

Entering incident data, tracking corrective actions, pulling standard reports, navigating the system to retrieve information.

SharePoint / MasterControl (Document Control)Intermediate

Uploading, versioning, and retrieving safety documents (e.g., SDS, policies, procedures) following established protocols.

Litmos / Docebo / Workday Learning (LMS)Intermediate

Assigning training modules, tracking completion rates, and generating compliance reports for supervisors.

Microsoft Office Suite (Excel, Word, PowerPoint)Advanced

Creating basic spreadsheets for tracking, drafting communications, preparing simple presentations for internal updates.

Chemwatch / SiteHawk (Chemical Management)Intermediate

Looking up Safety Data Sheets (SDS) on request and maintaining the chemical inventory list with accurate quantities and locations.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Incident Reporting & ClassificationEnters data based on provided information. Asks supervisor for classification guidance.Independently enters and classifies incidents based on established criteria. Escalates ambiguous cases to H&S Manager.Reviews and validates incident classifications. Makes recommendations for process improvements based on trends.
Training Assignment & TrackingAssigns training as directed by supervisor. Flags completion issues.Manages training matrix and assigns standard modules independently. Proactively identifies and chases overdue training.Develops new training curricula and identifies competency gaps. Recommends changes to the LMS platform.
Document Control UpdatesUploads and archives documents following specific instructions.Independently manages document versions, permissions, and ensures compliance with naming conventions. Suggests improvements to library structure.Designs document control structures and workflows. Establishes governance policies for document retention and access.
System Troubleshooting (Basic)Reports system errors to supervisor or IT.Troubleshoots common user issues (e.g., login problems, report generation errors) within EHS/LMS platforms. Escalates complex issues.Identifies root causes of system data integrity issues. Works with IT/vendors to implement lasting fixes.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Incident Data Accuracy
The percentage of incident reports entered into the EHS system without errors or missing critical fields.
Target · >98% accuracy

Out of 100 incident reports reviewed, only 2 had incorrect dates or missing injury classifications, hitting 98% accuracy.

Training Completion Record Timeliness
The average time it takes to update the LMS or training matrix after receiving proof of training completion.
Target · <24 hours for all records

All 50 training completion certificates received last week were logged and updated in the system within 18 hours on average.

Document Control Compliance
The percentage of safety documents (e.g., SDS, procedures) that are correctly versioned, filed, and accessible in the document control system.
Target · 100% compliance for active documents

During the Q1 audit, all 200 active SDS sheets were found in the correct folder with the latest version uploaded, showing full compliance.

Corrective Action Tracking
The percentage of corrective actions from audits or incidents that are accurately logged and their status updated within the EHS system.
Target · >95% accuracy and completeness

Out of 30 open corrective actions, 29 had clear descriptions, assigned owners, and up-to-date status, meaning 96.7% accuracy.

System Data Integrity
How well the EHS and document control systems are maintained, ensuring data is clean, consistent, and reliable for reporting.
  • Managers trust the data for decision-making
  • minimal discrepancies found during internal checks
  • ability to quickly generate accurate reports without manual cleanup.
Proactive Issue Identification
Your ability to spot potential problems with data, processes, or documentation before they become bigger issues.
  • You flag an upcoming training expiry for a critical group before anyone asks
  • you notice a pattern of incomplete incident forms and suggest a fix
  • you identify a missing document in the system.
Support to Site Teams
How effectively you support site supervisors and managers with their administrative safety tasks, making their lives easier.
  • Supervisors consistently come to you for help with forms or system queries
  • positive feedback from site teams about your responsiveness and clarity
  • you're seen as a helpful resource, not just a gatekeeper.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Making a Tangible Difference to Safety

You get satisfaction from knowing your accurate record-keeping means we can identify and fix hazards, directly contributing to fewer injuries. Seeing a clean audit trail or a completed training matrix gives you a sense of purpose.

You'll feel good knowing that because you meticulously tracked near misses, the H&S Manager was able to spot a trend and implement a new guard, preventing a serious hand injury.

Order and Structure

You thrive in environments where processes are clear, and you enjoy creating order out of chaos. You like knowing exactly what needs to be done and how to do it, and you're good at making sure others follow suit.

Organising a messy shared drive into a logical document control system, or streamlining the incident reporting workflow, would be genuinely satisfying for you.

Being the Go-To Person

You enjoy being the expert on our systems and processes, and you like it when people come to you for answers or help. You get a kick out of solving someone's problem or finding that piece of information they couldn't.

When a site supervisor calls needing an SDS for a new chemical immediately, and you can pull it up in seconds, that's a win for you.

What frustrates people
  • The 'Safety Cop' Perception: People sometimes see you as a roadblock rather than a helpful resource.
  • Chasing Paperwork: Constantly having to remind people to fill out forms or sign documents.
  • Data Entry Purgatory: The sheer volume of manual data entry, especially after busy periods.
  • The 'It's Always Been Done This Way' Wall: Resistance to new, safer procedures from long-serving employees.
  • Budget Battles for Basics: Having to justify spending on essential safety equipment.
What this role does not give you
  • Lots of strategic decision-making – that's more for the H&S Manager.
  • Daily direct interaction with external regulators or leading large-scale investigations.
  • A role where you're constantly out on the shop floor doing hands-on safety training (though you'll visit sites).
  • A quiet, predictable environment with no urgent interruptions.

6Who you work with

Your work directly supports our compliance standing and our ability to react quickly and effectively to safety issues. Accurate records mean we can demonstrate due diligence, learn from past events, and ultimately reduce the risk of harm to our employees. Without you, the H&S department would be drowning in paperwork and unable to make informed decisions.

Inside the business
  • Site Supervisors and Managers
  • HR Department (for training and incident follow-ups)
  • Operations Team (for safety observations)
  • Training Department (for LMS coordination)
Outside the business
  • External Auditors (occasionally, for record retrieval)
  • Training Providers (for scheduling and content)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 2 years of experience in an administrative role, ideally within a compliance, quality, or health and safety department.
  • Proven ability to manage and maintain accurate records and databases.
  • Experience using at least one EHS or document control system.
  • A good grasp of Microsoft Office, especially Excel and Word.
  • Demonstrated ability to follow procedures meticulously and work independently on routine tasks.

8What to practise next

Where the job is going, and what to do about it starting this week.

EHS Platform Configuration & Optimisation

You'll move beyond just data entry to understanding how our EHS system (Intelex/VelocityEHS) is actually set up. This means you'll be able to suggest improvements to workflows, customise forms, or even build simple dashboards within the platform itself. It's about making the system work better for everyone.

Workflow Customisation · Form Field Management · User Access & Permissions · Basic Reporting Module Design

  • This month: Ask the H&S Manager for access to the EHS system's 'admin' or 'configuration' section (if appropriate) to explore its capabilities.
  • Next month: Identify one small, recurring pain point in an EHS workflow and propose a configuration change to fix it.
  • Month 3: Take an online course or watch tutorials on advanced features of our specific EHS platform.
  • Month 4: Help train a new user on a specific EHS module, explaining not just 'how' but 'why' it's configured that way.

Quick win: Start by simply exploring the settings and options within our EHS platform. Don't change anything, just see what's possible.

9Staying current once you are in

What people here do to keep up
  • Attending webinars or short courses on specific health and safety topics (e.g., COSHH, Manual Handling).
  • Joining relevant professional bodies like IOSH as an Affiliate Member to access resources and networking opportunities.
  • Taking online courses on advanced Excel or Power BI to boost your reporting skills.
  • Participating in internal safety committee meetings to understand the bigger picture.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Enhanced Data Visualisation & Storytelling

Simply pulling reports isn't enough anymore. People want to see the 'story' behind the numbers. Our H&S Manager and site leaders need clear, engaging visuals to quickly grasp trends and risks. Being able to turn raw data into an understandable dashboard or a compelling chart will make your work much more impactful.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Health and Safety Administrator

4 units that map to this job, from the qualifications that cover it.

  1. Manage health and safety in own area of responsibilityInnovate Awarding · covers 3 of 10 standardsLevel 3
  2. Develop procedures to safely control work operationsProQual Awarding Body · covers 3 of 10 standardsLevel 3
  3. Safe Working Practices1st4sport · covers 1 of 10 standardsLevel 3
  4. Health and safety in a physical activity, fitness and sport environmentActive IQ · covers 1 of 10 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Enhanced Data Visualisation & Storytelling

Simply pulling reports isn't enough anymore. People want to see the 'story' behind the numbers. Our H&S Manager and site leaders need clear, engaging visuals to quickly grasp trends and risks. Being able to turn raw data into an understandable dashboard or a compelling chart will make your work much more impactful.

  • Dashboard Design Principles
  • Choosing the Right Chart Type
  • Data Cleaning for Visualisation
  • Basic Power BI/Tableau Dashboard Building

Basic Process Automation (No-Code/Low-Code)

A lot of your time is spent on repetitive tasks: sending reminders, chasing forms, moving data between systems. Tools like Microsoft Power Automate or Zapier are becoming incredibly powerful for automating these without needing to write code. Learning these will seriously boost your efficiency and free you up for more interesting work.

  • Workflow Mapping
  • Triggers and Actions
  • Conditional Logic
  • Integration Points

What you’ll use

Skills this role draws on

Technical

  • Regulatory Compliance & Interpretation (Basic)
  • Incident Investigation & Root Cause Analysis (Basic)
  • Risk Assessment Methodologies (Awareness)
  • Management Systems (ISO 45001 Awareness)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Health & Safety Coordinator (Entry Level)

    1-2 years

    Skills to master

    • Basic data entry, understanding of H&S terminology, following established procedures, basic use of EHS systems.

    You're ready to move on when

    • Consistently accurate data entry and record-keeping.
    • Ability to work independently on routine tasks with minimal supervision.
    • Proactive in identifying and flagging minor issues.
    • Good grasp of internal H&S processes and policies.
  2. 2

    General Office Administrator / PA

    2-3 years

    Skills to master

    • Strong organisational skills, managing multiple tasks, attention to detail, proficiency in office software, communication skills.

    You're ready to move on when

    • Demonstrated ability to manage complex administrative workflows.
    • Experience with database management or CRM systems.
    • Excellent written and verbal communication.
    • Proactive problem-solving within an administrative context.
  3. 3

    Compliance Assistant

    1-2 years

    Skills to master

    • Understanding of regulatory requirements, document control, audit preparation, data management for compliance purposes.

    You're ready to move on when

    • Experience with regulatory documentation and record-keeping.
    • Familiarity with audit processes and evidence gathering.
    • Strong focus on accuracy and adherence to guidelines.

11Where this role leads

The long view:Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools and opportunities to build a rewarding career, whether that's becoming a leader, a specialist, or even moving into a broader compliance role. We want you to thrive and make a real difference to our safety culture.

Pay & demand

The figure is the median for full-time employees in the ONS occupation this job title codes to (Other administrative occupations n.e.c.), from the April 2025 survey — about six months old when published, as ASHE always is. It is that occupation's middle, not this role's. Half earn more.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Health and Safety Administrator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Manage health and safety in own area of responsibilityLevel 3

Applied to your work in Health and Safety Administrator

By completing this unit, learners will understand health and safety legislation, manage risks, review and communicate policy, and monitor health and safety within their area of responsibility.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Health and Safety Administrator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Incident Data AccuracyThe percentage of incident reports entered into the EHS system without errors or missing critical fields.Out of 100 incident reports reviewed, only 2 had incorrect dates or missing injury classifications, hitting 98% accuracy.>98% accuracy
  • Training Completion Record TimelinessThe average time it takes to update the LMS or training matrix after receiving proof of training completion.All 50 training completion certificates received last week were logged and updated in the system within 18 hours on average.<24 hours for all records
  • Document Control ComplianceThe percentage of safety documents (e.g., SDS, procedures) that are correctly versioned, filed, and accessible in the document control system.During the Q1 audit, all 200 active SDS sheets were found in the correct folder with the latest version uploaded, showing full compliance.100% compliance for active documents
  • Corrective Action TrackingThe percentage of corrective actions from audits or incidents that are accurately logged and their status updated within the EHS system.Out of 30 open corrective actions, 29 had clear descriptions, assigned owners, and up-to-date status, meaning 96.7% accuracy.>95% accuracy and completeness
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Health and Safety Administrator to Senior Health & Safety Administrator / H&S Specialist (Level 3), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Senior Health & Safety Administrator / H&S Specialist (Level 3)→ your design
Where this takes you

Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools and opportunities to build a rewarding career, whether that's becoming a leader, a specialist, or even moving into a broader compliance role. We want you to thrive and make a real difference to our safety culture.

See Your Progress GrowIllustration
Health and Safety Administrator
  • Regulatory Compliance & Interpretation (Basic)
  • Incident Investigation & Root Cause Analysis (Basic)
  • Risk Assessment Methodologies (Awareness)
  • Management Systems (ISO 45001 Awareness)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Health and Safety Administrator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Senior Health & Safety Administrator / H&S Specialist (Level 3)

    3-5 years in this role

    You'll move from owning processes to leading small projects and mentoring others. You'll start analysing data to propose improvements, not just report on it.

    • Incident Investigation (leading basic investigations): Moving beyond data entry to gathering facts and identifying immediate causes.
    • Risk Assessment (assisting/reviewing): Helping to conduct and review JHAs.
    • EHS System Configuration: Making small changes to workflows or forms within the EHS platform.
    • Training Delivery (informal): Delivering toolbox talks or short training sessions to small groups.
  2. Health & Safety Officer / Advisor (Level 3/4)

    4-6 years in this role

    This path is more hands-on, moving you onto the shop floor more often. You'd be conducting inspections, delivering training, and leading incident investigations.

    • Site Safety Inspections: Regularly auditing workplace conditions.
    • Formal Training Delivery: Developing and delivering comprehensive safety training programmes.
    • Incident Investigation (leading): Conducting full investigations, including root cause analysis.
    • Risk Assessment (conducting): Leading JHAs and other risk assessments.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a big chunk of a Health and Safety Administrator's job involves managing data, documents, and reports. Imagine if you could cut down the time you spend on repetitive tasks, freeing you up to focus on more impactful safety work. Well, you can.

We're actively exploring how AI can make our H&S team more efficient. For this role, that means using smart tools to handle the grunt work, so you can spend less time on data entry and more time ensuring our people are safe. Honestly, it's about working smarter, not harder.

Automated Form Digitisation

Use AI with Optical Character Recognition (OCR) to scan paper-based forms like JSAs, vehicle inspections, and permits-to-work. The AI extracts the data, populates the EHS system, and flags missing signatures or incomplete fields for your review. No more manual typing from stacks of forms!

Smart Report Summaries

Got a long incident report or a new regulatory update? Feed it into an AI tool. It'll summarise the key points, identify critical actions, or even draft a quick email update for relevant stakeholders. You'll get the gist in minutes, not hours.

Instant Regulation Lookups

Instead of sifting through dense legal documents, ask an AI assistant specific questions about a regulation. 'What are the PPE requirements for working at height in the UK?' It'll pull the relevant sections and give you a concise answer, saving you loads of research time.

Toolbox Talk Content Starter

Need a quick safety briefing? Give AI a topic—like 'ladder safety after a recent near-miss'—and it can generate a solid first draft for a 5-minute toolbox talk, including discussion questions. You just review, tweak, and deliver.

Common questions

Common questions

How do you become a Health and Safety Administrator?

Common routes in include Health & Safety Coordinator (Entry Level) (1-2 years), General Office Administrator / PA (2-3 years) and Compliance Assistant (1-2 years). Times vary with prior experience.

Where can a Health and Safety Administrator progress to?

This role can lead on to Senior Health & Safety Administrator / H&S Specialist (Level 3) (3-5 years in this role) and Health & Safety Officer / Advisor (Level 3/4) (4-6 years in this role), depending on the skills you build.

What level is a Health and Safety Administrator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Health and Safety Administrator?

Increasingly, Enhanced Data Visualisation & Storytelling and Basic Process Automation (No-Code/Low-Code). These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Health and Safety Administrator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Health and Safety Administrator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Compliance Quality Health Safety

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here are highly transferable. Health and safety is critical in almost every industry, from manufacturing and construction to logistics, healthcare, and even corporate offices. Once you've got a solid foundation, you could easily move into a similar role in a different sector, bringing your expertise with you.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.