How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Focus Awards Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Focus Awards Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Focus Awards Limited.
Aimed at those in operational services roles within active leisure, learning and well-being environments, this qualification allows learners to demonstrate skills in areas such as site maintenance, caravan management, and ensuring site security and safety. Successful candidates will be able to operate plant and equipment safely and effectively.
These are the units Focus Awards Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Focus Awards Limited. It does the teaching and the mapping. Focus Awards Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Carry out maintenance and minor repairs Real unit · Focus Awards Limited
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs safely
- Understand how to prepare to carry out maintenance and minor repairs effectively
- Understand how to carry out maintenance and minor repairs according to established procedures
- Prepare to carry out maintenance and minor repairs, selecting appropriate tools and equipment
- Carry out maintenance and minor repairs to a satisfactory standard
Check and maintain sport/play surfaces and equipment Real unit · Focus Awards Limited
What you'll be able to do
- Describe how to check sites, surfaces, equipment and perimeters for safety and maintenance requirements
- Check sites, surfaces, equipment and perimeters for safety and maintenance requirements
- Demonstrate the checking of sites, surfaces, equipment and perimeters for safety and maintenance requirements
- Describe how to maintain sites, surfaces, equipment and perimeters, in accordance with manufacturer's guidelines and organisational procedures
- Demonstrate the maintenance of sites, surfaces, equipment and perimeters, in accordance with manufacturer's guidelines and organisational procedures
Check and service activity equipment Real unit · Focus Awards Limited
What you'll be able to do
- Understand how to check and service activity equipment according to manufacturer guidelines and safety regulations
- Understand how to check equipment for damage, wear and tear, and identify what maintenance is needed
- Check equipment for damage, wear and tear, and identify what maintenance is needed
- Understand how to service equipment, including cleaning, lubrication, and minor repairs
- Service equipment, including cleaning, lubrication, and minor repairs
Clean and tidy facility areas Real unit · Focus Awards Limited
What you'll be able to do
- Clean facility areas effectively
- Tidy facility areas efficiently
- Clean sport and recreation areas according to established procedures
- Clean sport and recreation areas to meet required standards
- Tidy sport and recreation areas to maintain a safe and presentable environment
- Tidy sport and recreation areas ensuring all equipment is stored correctly
Contribute to environmental conservation in active leisure and recreation Real unit · Focus Awards Limited
What you'll be able to do
- Contribute to environmental conservation in active leisure and recreation
- Contribute to managing resources in a sustainable way
- Contribute to managing resources in a sustainable way
- Contribute to the good ecological management of outdoor areas
- Contribute to the good ecological management of outdoor areas
- Provide information and advice on environmental issues
- Provide information and advice on environmental issues
Deal with substances hazardous to health Real unit · Focus Awards Limited
What you'll be able to do
- Know the procedures for dealing with substances hazardous to health in a workplace environment
- Safely handle substances hazardous to health, in line with workplace procedures
- Handle substances hazardous to health safely, following established procedures and guidelines
- Store substances hazardous to health correctly, in accordance with relevant regulations and workplace policies
- Store substances hazardous to health in the designated areas, adhering to safety guidelines and organisational procedures
Give customers a positive impression of yourself and your organisation. Real unit · Focus Awards Limited
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Maintain grounds of premises and facilities Real unit · Focus Awards Limited
What you'll be able to do
- Carry out routine maintenance of grounds and facilities, and understand the appropriate environmental conditions for performing these tasks
- Carry out maintenance tasks according to given instructions, ensuring adherence to safety procedures and quality standards
- Understand the importance of removing debris and litter from the grounds, and know how to do so effectively
- Remove any unwanted debris and litter from the designated areas as instructed, maintaining a clean and safe environment
Maintain site security and safety Real unit · Focus Awards Limited
What you'll be able to do
- Understand the principles of site security, including access control, perimeter security, and surveillance
- Understand the principles of site safety, including hazard identification, risk assessment, and emergency procedures
- Carry out site security monitoring according to instructions, identifying and reporting any breaches or suspicious activity
- Understand how to monitor security systems, including CCTV, alarms, and access control systems
- Carry out the appropriate checks on security equipment, such as locks, gates, and barriers, to ensure they are in good working order
- Carry out the appropriate checks on emergency equipment, such as fire extinguishers, first aid kits, and emergency lighting, to ensure they are readily available and functional
Maintain the safety of the ice rink environment and its users Real unit · Focus Awards Limited
What you'll be able to do
- Describe how to prepare a healthy and safe ice rink environment, in accordance with organisational procedures and relevant legislation
- Describe how to maintain a healthy and safe ice rink environment, in accordance with organisational procedures and relevant legislation
- Demonstrate the preparation of a healthy and safe ice rink environment
- Demonstrate the maintenance of a healthy and safe ice rink environment
- Explain the procedures for issuing skates to users
- Explain the procedures for checking-in skates from users
- Explain the procedures for maintaining skates
- Demonstrate the issuing of skates to users
- Demonstrate the checking-in of skates from users
- Demonstrate the maintenance of skates
- Describe how to supervise ice rink activities to ensure user safety
- Demonstrate the supervision of ice rink activities to ensure user safety
- Describe the procedures for carrying out ice rink emergency procedures
- Demonstrate the carrying out of ice rink emergency procedures
Maintain the safety of the pool environment and its users Real unit · Focus Awards Limited
What you'll be able to do
- Describe how to prepare a healthy and safe pool environment, in accordance with organisational procedures and relevant legislation
- Describe how to maintain a healthy and safe pool environment, in accordance with organisational procedures and relevant legislation
- Demonstrate the preparation of a healthy and safe pool environment
- Demonstrate the maintenance of a healthy and safe pool environment
- Describe how to supervise pool activities to ensure user safety
- Demonstrate the supervision of pool activities to ensure user safety
- Describe the procedures for carrying out pool emergency procedures
- Demonstrate the carrying out of pool emergency procedures
Monitor and maintain electrical and plumbing services Real unit · Focus Awards Limited
What you'll be able to do
- Explain how to safely prepare to carry out plumbing and electrical maintenance, in accordance with health and safety regulations
- Safely prepare to carry out plumbing and electrical maintenance, in accordance with health and safety regulations
- Describe how to carry out basic electrical maintenance according to instructions
- Describe how to carry out basic plumbing maintenance according to instructions
- Carry out basic electrical maintenance according to instructions
- Carry out basic plumbing maintenance according to instructions
- Explain how to carry out post-maintenance checks to ensure effective operation
- Carry out the necessary post-maintenance checks to ensure effective operation
Operate plant to maintain the quality of pool water Real unit · Focus Awards Limited
What you'll be able to do
- Understand how to operate plant to maintain the quality of pool water, following manufacturer instructions and safety procedures
- Understand how to start up and shut down plant equipment safely and efficiently
- Start up and shut down plant equipment safely and efficiently
- Understand how to maintain plant in working order, including routine checks, cleaning, and minor repairs
- Maintain plant in working order, including routine checks, cleaning, and minor repairs
- Understand how to ensure the quality of water through testing, chemical treatment, and filtration
- Ensure the quality of water through testing, chemical treatment, and filtration
Operate plant to provide and maintain an ice surface Real unit · Focus Awards Limited
What you'll be able to do
- Operate plant to provide a consistent ice surface
- Operate plant to maintain a consistent ice surface
- Maintain ice plant according to manufacturer's guidelines
- Maintain ice plant to ensure optimal performance
- Maintain ancillary ice rink equipment in working order to ensure safe operation
- Maintain ancillary ice rink equipment in working order to minimise downtime
- Ensure the quality of the ice surface meets required standards
- Ensure the quality of the ice surface for safe and enjoyable use
Prepare hard standings and paths for caravans Real unit · Focus Awards Limited
What you'll be able to do
- Mark out the area for hard standings and paths accurately, according to the design specifications
- Prepare the ground for hard standings and paths, ensuring a stable and level base
- Mark out the area for hard standings and paths, using appropriate tools and techniques
- Prepare the ground for hard standings and paths, following established procedures
- Apply the correct finish to hard standings and paths, selecting appropriate materials and techniques
- Apply the correct finish to hard standings and paths, ensuring a durable and aesthetically pleasing result
Process payments for purchases Real unit · Focus Awards Limited
What you'll be able to do
- Know the different methods for processing payments for purchases, including cash, card, and electronic transfers
- Accurately calculate the total price of customers’ purchases, including any applicable taxes or discounts
- Process sales payments efficiently and accurately, using the appropriate payment methods and systems
Promote health, safety and welfare in active leisure and recreation Real unit · Focus Awards Limited
What you'll be able to do
- Promote health, safety and welfare in active leisure and recreation environments
- Control risks in active leisure and recreation activities
- Help to control risks in the active leisure and recreation environment
- Help to safeguard and protect children and vulnerable adults within active leisure and recreation settings
- Help to safeguard and protect children and vulnerable adults within active leisure and recreation settings
- Deal with injuries and signs of illness in active leisure and recreation
- Deal with injuries and signs of illness in active leisure and recreation
- Follow emergency procedures in active leisure and recreation
- Follow emergency procedures in active leisure and recreation
Provide a facility reception service Real unit · Focus Awards Limited
What you'll be able to do
- Welcome customers and visitors in a professional and courteous manner
- Welcome customers and visitors, providing a positive first impression of the facility
- Enrol customers, collecting necessary information and processing payments accurately
- Take bookings for facilities and services, managing availability and confirming details with customers
- Enrol customers, completing registration forms and processing payments efficiently
- Take bookings for facilities and services, using booking systems and confirming details with customers
Resolve customer service problems Real unit · Focus Awards Limited
What you'll be able to do
- Identify customer service problems promptly and accurately
- Select the most appropriate solution to resolve customer service problems based on the situation
- Take action to resolve customer service problems efficiently and effectively
- Resolve customer service problems in line with organisational policies and procedures
Set up, take down and store activity equipment Real unit · Focus Awards Limited
What you'll be able to do
- Set up, take down and store activity equipment
- Set up equipment
- Set up equipment
- Deal with equipment after use
- Deal with equipment after use
- Store equipment following use
- Store equipment following use
Site caravans on parks Real unit · Focus Awards Limited
What you'll be able to do
- Understand how to site caravans on parks safely and efficiently, adhering to park regulations and safety guidelines
- Understand how to inspect the caravan on delivery for damage or defects
- Inspect the caravan on delivery for damage or defects
- Understand how to move the caravans on the park using appropriate equipment and techniques
- Move the caravan on the park using appropriate equipment and techniques
- Understand how to site the caravan and make it ready for use, including connecting services and ensuring stability
- Site the caravan and make it ready for use, including connecting services and ensuring stability
Support equality and diversity in active leisure and recreation Real unit · Focus Awards Limited
What you'll be able to do
- Support equality and diversity in active leisure and recreation
- Help to treat people equally and in a way that respects diversity
Support other team members in their work Real unit · Focus Awards Limited
What you'll be able to do
- Help new team members settle into the workplace, providing information and support
- Help new team members settle into the workplace, making them feel welcome and part of the team
- Show team members how to carry out new tasks, providing clear instructions and demonstrations
- Show team members how to carry out new tasks, providing guidance and support until they are competent
Support the work of the team and organisation Real unit · Focus Awards Limited
What you'll be able to do
- Understand how to support the work of own team and organisation to contribute to overall success
- Understand how to work effectively with colleagues to achieve shared goals and objectives
- Work effectively with colleagues to contribute to a positive and productive work environment
- Understand how to improve own work through reflection and feedback
- Improve own work to enhance performance and contribute to team success
- Understand how to help to improve the work of own organisation through suggestions and initiatives
- Help to improve the work of own organisation by contributing to a culture of continuous improvement
Use and maintain chippers and/or shredders Real unit · Focus Awards Limited
What you'll be able to do
- Demonstrate the safe use of chippers and/or shredders, in accordance with manufacturer's guidelines and organisational procedures
- Demonstrate the maintenance of chippers and/or shredders, in accordance with manufacturer's guidelines and organisational procedures
- Demonstrate working safely and minimising environmental damage when using chippers and/or shredders
- Describe current health and safety legislation relevant to the use of chippers and shredders
- Describe environmental good practice relevant to the use of chippers and shredders
Use and maintain non-powered and hand held powered tools and equipment Real unit · Focus Awards Limited
What you'll be able to do
- Safely use and maintain non-powered tools and hand-held powered tools and equipment, following manufacturer's instructions and workplace procedures
- Work safely when using tools and equipment, minimising the risk of accidents and environmental damage
- Correctly use and maintain non-powered tools and hand-held powered tools and equipment, ensuring their safe and effective operation
- Know the current health and safety legislation and good environmental practices relevant to the use and maintenance of tools and equipment
Use and maintain pedestrian controlled powered equipment Real unit · Focus Awards Limited
What you'll be able to do
- Safely use and maintain pedestrian-controlled powered equipment, following manufacturer's instructions and workplace procedures
- Work safely when using pedestrian-controlled powered equipment, minimising the risk of accidents and environmental damage
- Correctly use and maintain pedestrian-controlled powered equipment, ensuring its safe and effective operation
- Know the operating principles of pedestrian-controlled powered equipment, including its components, functions, and limitations
- Know the current health and safety legislation and environmental practices relevant to the use and maintenance of pedestrian-controlled powered equipment
Use and maintain ride-on powered equipment Real unit · Focus Awards Limited
What you'll be able to do
- Set up ride-on powered equipment in accordance with manufacturer's instructions and site requirements
- Use ride-on powered equipment safely and effectively for the intended purpose
- Maintain ride-on powered equipment according to the maintenance schedule and manufacturer's guidelines
- Work safely when using ride-on powered equipment, adhering to health and safety regulations
- Minimise environmental damage when using and maintaining ride-on powered equipment
- Use ride-on powered equipment for different tasks and terrains
- Maintain ride-on powered equipment to ensure optimal performance and longevity
- Know the operating principles of the engine and other key components of powered equipment
- Know the current health and safety legislation relevant to the use of ride-on powered equipment
- Know the principles of environmental good practice related to the use and maintenance of ride-on powered equipment
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Connecting and testing water pipework and equipment in leisure vehicles
- Standard
Contribute to Environmental Conservation
- Standard
Contribute to health and safety promotion in active leisure environments
- Standard
Contribute to the safety, security and maintenance of the site
- Standard
Maintain grounds of premises and facilities
- Standard
Maintain security of remote monitoring control room and facilities
- Standard
Maintain security on outdoor sites
- Standard
Operate Mechanical Rides
- Standard
Promote Environmental Conservation
- Standard
Promote and contribute to healthy, safe and secure working environments and practices
- Standard
Set up, take down and store equipment
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
Where this can lead
Site Security Supervisor
This work can lead to a regional security role covering several sites, or further into corporate security management.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by Focus Awards Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry out maintenance and minor repairsCheck and maintain sport/play surfaces and equipmentCheck and service activity equipmentClean and tidy facility areasContribute to environmental conservation in active leisure and recreationDeal with substances hazardous to healthGive customers a positive impression of yourself and your organisation.Maintain grounds of premises and facilities
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
- Bring your own plan Create
For “Operate plant to maintain the quality of pool water” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Monitor and maintain electrical and plumbing services” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Support other team members in their work” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Connecting and testing water pipework and equipment in leisure vehicles
- Contribute to Environmental Conservation
- Contribute to health and safety promotion in active leisure environments
- Contribute to the safety, security and maintenance of the site
- Maintain grounds of premises and facilities
- Maintain security of remote monitoring control room and facilities
- Maintain security on outdoor sites
- Operate Mechanical Rides
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Carry out maintenance and minor repairs, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will understand how to prepare for and carry out maintenance and minor repairs safely and effectively. The unit covers health and safety precautions, use of personal protective equipment, tool selection, and practical repair techniques.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Focus Awards Level 2 NVQ Certificate In Active Leisure, Learning and Well-Being Operational Services (RQF)
28 units in this credential, in the order it lists them, awarded by Focus Awards Limited.
- Carry out maintenance and minor repairs
- Check and maintain sport/play surfaces and equipment
- Check and service activity equipment
- Clean and tidy facility areas
- Contribute to environmental conservation in active leisure and recreation
- Deal with substances hazardous to health
and 22 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.