The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Incident Report Accuracy & Timeliness
The quality and speed of incident data entry and initial investigation reports.
Target · >98% accuracy; 100% submitted within 24 hours of notificationAll 15 incident reports logged last month were accurate, complete, and submitted within the required timeframe, with zero data entry errors flagged by the Senior Head of Compliance.
Assigned Inspection Completion Rate
Percentage of routine safety or quality inspections you're responsible for that get completed on schedule.
Target · 100% completion rateCompleted all 20 scheduled monthly workplace inspections for the production floor by the 25th of the month, identifying 5 new hazards that were promptly addressed.
Corrective Action (CAPA) Closure Rate
How quickly and effectively you close out assigned corrective and preventive actions from audits or incidents.
Target · >90% of CAPAs closed on time and verified effectiveOf 10 CAPAs assigned in Q1, 9 were closed by their due date, and follow-up checks confirmed the issues haven't recurred. The one outstanding CAPA had a valid, documented extension.
Training Compliance Records
Maintaining up-to-date training records for specific departments or topics you're managing.
Target · >95% compliance for assigned training matricesEnsured that 97% of the warehouse team had completed their mandatory manual handling training by the deadline, with plans in place for the remaining 3%.
Proactive Issue Identification
Your ability to spot potential compliance problems or risks before they become bigger issues, rather than just reacting.
- You'll be bringing potential issues to your manager's attention before they're escalated by others. This looks like suggesting improvements to a process based on observations, or flagging a minor non-conformance during an internal walk-through.
Quality of Proposed Solutions
The practicality and effectiveness of the solutions you suggest for compliance challenges or minor incidents.
- When you identify a problem, you're not just complaining
- you're coming with a few viable options. Your manager will notice that your suggestions are well-thought-out, consider operational realities, and actually solve the root cause, not just the symptom.
Informal Guidance & Support
How well you provide helpful, practical advice to colleagues on compliance matters, especially to new starters or less experienced team members.
- People in operations or new joiners will come to you with their 'quick questions' because they trust your advice. Your manager might hear positive feedback from colleagues about your willingness to help them understand a new procedure or navigate a tricky compliance query.
Documentation Clarity & Usability
The quality of the procedures, forms, and records you maintain, ensuring they're easy for others to understand and use.
- Your documents won't need constant clarification. New employees can pick up a procedure you've written and follow it without needing a dozen questions answered. Auditors will find your records well-organised and easy to follow, which, frankly, makes everyone's life easier.