The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Brand Reputation Score (Business Unit)
The overall perception of our business unit among key external audiences, tracked through sentiment analysis and brand surveys.
Target · Increase YouGov BrandIndex Trust/Reputation score by +3 points year-over-year for your business unit.If our Q1 BrandIndex score was 65, your goal would be to push that to 68 by Q1 next year through strategic comms campaigns and proactive reputation management.
Share of Voice (SOV) vs. Competitors
The percentage of media coverage or online conversation your business unit owns compared to our top 3 competitors in key strategic areas.
Target · Grow SOV by 5% year-over-year in two identified strategic product categories.If we currently have 20% SOV in 'Sustainable FinTech' discussions, you'll aim to hit 25% by driving more thought leadership and media placements in that area.
Crisis Mitigation & Recovery Time
How quickly and effectively we respond to and recover from significant negative news or reputational threats.
Target · Return to baseline media sentiment within 30 days for any Tier 1 crisis affecting your business unit.After a major service outage, your team successfully managed media enquiries and issued clear updates, leading to a return to neutral/positive sentiment within 25 days, avoiding lasting damage.
Key Message Pull-Through Rate
The percentage of Tier 1 media coverage that includes our pre-defined strategic messages for a given campaign or announcement.
Target · Achieve >80% key message inclusion in all Tier 1 media coverage for major product launches.For the 'Project Phoenix' launch, 9 out of 10 major articles mentioned our core message of 'secure, AI-powered transactions', hitting 90% pull-through.
Team Engagement & Development
The overall health, engagement, and professional growth of your direct reports and the wider comms team.
Target · Achieve an average team engagement score of 8/10 in annual surveys and ensure at least 75% of direct reports have a clear development plan with measurable progress.Your team's Q4 engagement score was 8.2, and all your managers have identified and are working towards specific leadership development goals.
Strategic Counsel & Influence
How effectively you advise business unit leadership on communications strategy, helping them navigate complex issues and make informed decisions.
- You're proactively invited to strategic planning meetings, your input is sought on major business decisions (not just comms issues), and senior leaders consistently praise your judgment in high-pressure situations. They trust your advice, even when it's tough to hear.
Cross-functional Collaboration & Leadership
Your ability to build strong working relationships and lead integrated communications efforts with other departments like Marketing, Legal, and Product.
- Other department heads consistently mention your team's seamless collaboration. You're seen as a partner, not just a service provider. Joint projects run smoothly, and you're often the one bringing different teams together to get on the same page.
Narrative Development & Storytelling
The coherence and compelling nature of the business unit's overall narrative, and your ability to craft stories that resonate with diverse audiences.
- Our external messaging feels consistent and impactful across all channels. Journalists proactively reach out for our perspective on industry trends. Internal stakeholders can articulate our key messages clearly, showing they've bought into the story you've helped craft.
Proactive Risk Identification
Your foresight in identifying potential reputational risks before they become full-blown crises and developing mitigation plans.
- You regularly present 'what if' scenarios and pre-emptive comms plans to leadership. You spot emerging trends in media or social chatter that could impact us and get ahead of them. We're rarely caught off guard by negative news.