How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
01What it is
Aimed at individuals in management roles, the Level 3 Diploma in Management covers a range of essential skills. Learners will develop their abilities in managing team performance, handling discipline and grievance procedures, and managing knowledge within an organisation. It is an occupational qualification.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
No card · Nothing to commit to
02The units
What each unit actually teaches you to do
Buddy a colleague to develop their skills Real unit · Highfield Qualifications
This unit equips learners with the knowledge to buddy a colleague for skills development. You'll plan buddying arrangements, set objectives, and provide support while maintaining confidentiality and ethical standards in the buddying relationship.
What you'll be able to do
- Understand the principles and techniques involved in buddying a colleague to support their skills development
- Plan a buddying arrangement with a colleague, including setting objectives and agreeing on support activities
- Support a buddy colleague effectively while they are carrying out work activities, providing guidance and feedback as required
Chair and lead meetings Real unit · Highfield Qualifications
You'll learn to prepare for, chair, and lead meetings effectively. The unit covers setting objectives, creating agendas, facilitating participation, managing time, and handling post-meeting actions.
What you'll be able to do
- Prepare effectively to lead meetings, including setting objectives and creating agendas
- Chair meetings effectively, ensuring all participants have an opportunity to contribute
- Lead meetings effectively, guiding discussions and keeping them focused
- Manage time effectively during meetings
- Deal with post-meeting matters efficiently, such as distributing minutes and following up on action points
Collaborate with other departments Real unit · Highfield Qualifications
You'll develop an understanding of inter-departmental collabouration principles within organisations. The unit focuses on identifying opportunities for collabouration, overcoming challenges, and applying effective communication and teamwork to improve organisational performance.
What you'll be able to do
- Understand the principles of effective collaboration with other departments within an organisation
- Identify opportunities for collaboration with other departments to improve organisational performance
- Collaborate effectively with other departments to achieve shared goals and objectives
Conduct quality audits Real unit · Highfield Qualifications
This unit develops learners' understanding of quality management and audit principles. You'll prepare for and conduct quality audits, collect evidence, and document findings in line with organisational standards and regulations.
What you'll be able to do
- Understand the fundamental principles underpinning the management of quality within an organisation.
- Prepare effectively to carry out quality audits in accordance with established procedures.
- Conduct quality audits, gathering evidence and documenting findings accurately.
Contribute to the development and implementation of an information system Real unit · Highfield Qualifications
This unit covers the design and implementation of information systems, focusing on user needs, data integrity, and ethical considerations. You'll contribute to system development and implementation within an organisation.
What you'll be able to do
- Understand the key principles that underpin the design and implementation of an information system within an organisation
- Understand the processes involved in designing an information system to meet specific organisational needs
- Contribute effectively to the development of an information system, working as part of a team
- Contribute to the successful implementation of an information system, following established procedures and guidelines
Contribute to the improvement of business performance Real unit · Highfield Qualifications
You'll understand problem-solving approaches and improvement techniques in business contexts. The unit enables identification of business problems, application of solutions, and contribution to enhancing organisational activities.
What you'll be able to do
- Understand the principles of resolving business problems, including the different approaches and techniques that can be used.
- Understand improvement techniques and processes, including how they are applied in a business context.
- Solve problems in a business environment, using appropriate problem-solving techniques.
- Contribute to the improvement of activities within a business, by identifying areas for improvement and suggesting solutions.
Deliver a presentation Real unit · Highfield Qualifications
You'll understand the principles of delivering effective presentations, including audience analysis, communication techniques, and visual aid creation. The unit develops skills to prepare and deliver structured and engaging presentations.
What you'll be able to do
- Understand the key principles underpinning the effective delivery of presentations, including audience engagement and communication techniques
- Prepare thoroughly for the delivery of a presentation, including structuring content and creating visual aids
- Deliver a presentation confidently and effectively, using appropriate communication skills and techniques to engage the audience
Develop a presentation Real unit · Highfield Qualifications
You'll learn to create presentations by considering audience, purpose, and content. The unit includes using appropriate tools and techniques to structure presentations and incorporate visual aids effectively.
What you'll be able to do
- Understand how to develop a presentation, considering audience, purpose, and content
- Develop a presentation using appropriate tools and techniques
Develop and implement an operational plan Real unit · Highfield Qualifications
You'll understand operational planning principles and develop skills to create, implement, and evaluate operational plans. The unit emphasises alignment with strategic objectives and effective resource coordination.
What you'll be able to do
- Understand the fundamental principles of operational planning within an organisational context
- Develop a comprehensive operational plan that aligns with organisational objectives
- Implement an operational plan effectively, ensuring resources are allocated and activities are coordinated
- Evaluate the effectiveness of an operational plan against pre-defined key performance indicators and organisational goals
Develop and maintain professional networks Real unit · Highfield Qualifications
This unit equips learners with the principles and skills to develop and maintain professional networks. You'll identify relevant networks, build relationships ethically, and sustain engagement to support career development.
What you'll be able to do
- Understand the principles of effective networking for professional development
- Identify relevant professional networks for development
- Develop strategies to maintain professional networks
- Maintain professional networks through regular communication and engagement
Develop working relationships with stakeholders Real unit · Highfield Qualifications
This unit explores the principles of building and maintaining productive working relationships with stakeholders. You'll understand stakeholder engagement, collabouration scope, and methods to evaluate and improve these relationships.
What you'll be able to do
- Understand the principles underpinning effective working relationships with stakeholders within an organisation
- Understand the different types of stakeholders and their varying needs and expectations
- Determine the scope for collaboration with stakeholders, considering organisational objectives and stakeholder needs
- Establish clear communication channels and protocols for effective collaboration
- Develop productive working relationships with stakeholders through proactive communication and engagement
- Maintain positive relationships with stakeholders by addressing concerns and resolving conflicts effectively
- Evaluate the effectiveness of relationships with stakeholders against pre-defined objectives and key performance indicators
- Identify areas for improvement in stakeholder relationship management and implement appropriate strategies
Discipline and grievance management Real unit · Highfield Qualifications
This unit provides learners with an understanding of disciplinary and grievance procedures, including principles of fairness and confidentiality. You'll manage cases in line with organisational policies and relevant legislation.
What you'll be able to do
- Understand the key principles supporting the fair and consistent management of discipline and grievance cases
- Manage a disciplinary case in accordance with organisational procedures and legal requirements
- Manage a grievance in accordance with organisational procedures and legal requirements
Employee rights and responsibilities Real unit · Highfield Qualifications
This unit covers employee rights and responsibilities within organisational and industry contexts. You'll explore the roles of trade unions, employer expectations, and legal frameworks affecting employee conduct and obligations.
What you'll be able to do
- Understand the role of different organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations regarding employee conduct, performance, and adherence to company policies
- Understand employees’ rights under employment law, including rights related to pay, working conditions, and discrimination
- Understand employees’ obligations to their employer, including duties related to attendance, performance, and confidentiality
Encourage innovation Real unit · Highfield Qualifications
You'll develop the ability to identify opportunities for innovation and generate, test, and implement innovative ideas. The unit includes evaluating the impact of innovations on organisational improvement.
What you'll be able to do
- Identify opportunities for innovation within a specific context
- Generate a range of ideas for innovation and improvement
- Test ideas for innovation and improvement to assess their feasibility
- Implement innovative ideas and improvements effectively
- Evaluate the impact of implemented innovations and improvements
Encourage learning and development Real unit · Highfield Qualifications
You'll understand the principles of learning and development, including learning styles and theories. The unit enables support for individuals' learning through appropriate resources and evaluation of their progress.
What you'll be able to do
- Understand the principles of learning and development, including different learning styles and theories.
- Support individuals' learning and development by providing appropriate resources and guidance.
- Evaluate individuals’ learning and development to identify areas of progress and areas for further development.
Gather, analyse and interpret customer feedback Real unit · Highfield Qualifications
You'll gain knowledge of methods to gather, analyse, and interpret customer feedback. The unit covers planning feedback collection, evaluating methods for inclusivity, and using analysis to recommend service improvements.
What you'll be able to do
- Understand the methods used to gather customer feedback effectively
- Understand the importance of analysing customer feedback to identify trends and areas for improvement
- Understand how to interpret customer feedback to inform recommendations for service enhancements
- Plan the collection of customer feedback on specific customer service issues, considering appropriate methods and target audiences
- Gather customer feedback using planned methods, ensuring data is collected accurately and ethically
- Analyse and interpret gathered customer feedback to identify key themes, trends, and areas for improvement
- Recommend improvements to customer service based on the analysis and interpretation of customer feedback, providing clear and actionable suggestions
Health and Safety Procedures in the Workplace Real unit · Highfield Qualifications
This unit covers health and safety procedures in the workplace, including hazard identification, emergency protocols, and risk assessments. You'll be able to carry out tasks safely, adhering to organisational procedures and using personal protective equipment.
What you'll be able to do
- Know health and safety procedures in the workplace, including emergency procedures, risk assessments, and reporting procedures
- Carry out tasks with regard to health and safety in the workplace, following established procedures and using appropriate personal protective equipment (PPE)
Implement and maintain business continuity plans and processes Real unit · Highfield Qualifications
You'll plan, implement, and maintain business continuity plans and processes. The unit covers risk identification, resource assessment, communication, and regular review to ensure ongoing fitness for purpose.
What you'll be able to do
- Plan for the implementation of business continuity plans and processes, considering potential risks and resources
- Implement business continuity plans and processes effectively
- Maintain the fitness for purpose of on-going business continuity plans and processes through regular review and updates
Implement change Real unit · Highfield Qualifications
You'll explore the principles of change management, including planning, implementing, and evaluating change initiatives. The unit emphasises effective communication and stakeholder engagement to manage risks and challenges during change processes.
What you'll be able to do
- Understand the key principles of change management, including communication, consultation, and stakeholder engagement.
- Plan the implementation of change, considering potential risks and challenges.
- Manage the implementation of a change plan, ensuring that it is delivered on time and within budget.
- Monitor and evaluate the effectiveness of the implementation of change plans, identifying areas for improvement.
- Communicate effectively with stakeholders throughout the change process.
- Address any resistance to change and support individuals through the transition.
Manage a budget Real unit · Highfield Qualifications
This unit provides knowledge and skills to identify financial requirements, set realistic budgets aligned with organisational goals, and manage budgetary control. You'll evaluate budget performance and address variances to support financial accountability.
What you'll be able to do
- Understand how to identify the financial requirements of a specific project or department.
- Understand how to set realistic and achievable budgets based on identified financial requirements.
- Manage a budget effectively, monitoring income and expenditure.
- Identify and address any variances between the budget and actual expenditure.
- Evaluate the effectiveness of the budget in achieving its objectives.
- Report on the use of the budget to relevant stakeholders.
Manage a project Real unit · Highfield Qualifications
This unit provides knowledge of project management methodologies and practical skills to plan, manage, and evaluate projects. You'll apply structured approaches, monitor progress, and assess project effectiveness against objectives.
What you'll be able to do
- Understand the key aspects of project management methodologies
- Plan a project, including defining objectives, scope, and resources
- Manage a project, including monitoring progress and addressing challenges
- Evaluate the effectiveness of a project against its objectives
- Identify areas for improvement in future projects
Manage business risk Real unit · Highfield Qualifications
You'll understand business risk management principles and processes. The unit covers identifying, addressing, and mitigating risks to support a proactive approach within an organisation.
What you'll be able to do
- Understand the principles of business risk management within an organisation
- Understand the processes involved in the management of business risk
- Address business risk using appropriate methods
- Mitigate business risk using appropriate techniques
Manage conflict within a team Real unit · Highfield Qualifications
This unit provides knowledge of conflict management principles and styles within teams. You'll learn to reduce conflict potential and manage conflicts effectively using appropriate resolution strategies.
What you'll be able to do
- Understand the principles of conflict management, including different approaches and their effectiveness
- Reduce the potential for conflict within a team by implementing preventative strategies
- Deal with conflict within a team effectively, using appropriate communication and resolution techniques
Manage events Real unit · Highfield Qualifications
This unit covers the key stages of event management from initial concept through to post-event evaluation. You'll learn to plan, manage, and follow up on events, including resource allocation and risk management to ensure successful outcomes.
What you'll be able to do
- Understand the key stages involved in the management of an event, from initial concept to post-event evaluation
- Understand the importance of risk management and contingency planning in event management
- Manage the planning of an event, including defining objectives, setting budgets, and selecting venues
- Develop a detailed event plan, outlining tasks, responsibilities, and timelines
- Manage an event, ensuring smooth execution and adherence to the event plan
- Coordinate event logistics, including catering, transportation, and security
- Manage event staff and volunteers effectively
- Monitor event progress and address any issues that arise
- Follow up an event, gathering feedback from attendees and stakeholders
- Evaluate the success of the event against pre-defined objectives
- Prepare a post-event report, summarising key findings and recommendations
Manage individuals' development in the workplace Real unit · Highfield Qualifications
This unit covers the management of individual development in the workplace, focusing on planning and conducting performance appraisals. You'll learn to provide constructive feedback and support individual learning and development through coaching and mentoring.
What you'll be able to do
- Plan and carry out performance appraisals in accordance with organisational procedures.
- Provide constructive feedback to individuals during performance appraisals.
- Support the learning and development of individual team members through coaching and mentoring.
- Identify and agree on learning and development opportunities with individual team members.
Manage individuals’ performance Real unit · Highfield Qualifications
This unit covers managing individual performance, including identifying causes of underperformance and implementing improvement strategies. You'll understand the impact of underperformance and apply appropriate support measures.
What you'll be able to do
- Explain the importance of managing underperformance in the workplace
- Describe the potential causes of underperformance in the workplace
- Outline the organisation's policies and procedures for managing underperformance
- Implement strategies to manage individuals' performance in the workplace
- Provide constructive feedback to individuals regarding their performance
- Document performance management activities in accordance with organisational procedures
Manage knowledge in an organisation Real unit · Highfield Qualifications
You'll explore knowledge management principles and identify critical organisational knowledge. The unit develops skills to analyse current practices and implement strategies for capturing, storing, and sharing knowledge.
What you'll be able to do
- Understand the fundamental principles of knowledge management within an organisation
- Identify knowledge that needs to be managed effectively within an organisation
- Manage knowledge resources effectively within an organisation to support its objectives
Manage personal and professional development Real unit · Highfield Qualifications
This unit equips learners with skills to manage personal and professional development through self-assessment and planning. You'll create, implement, and maintain development plans aligned with organisational needs.
What you'll be able to do
- Identify personal and professional development requirements based on self-assessment and organisational needs.
- Fulfil a personal and professional development plan through appropriate learning activities and experiences.
- Maintain the relevance of a personal and professional development plan by regularly reviewing and updating it in response to changing circumstances.
Manage physical resources Real unit · Highfield Qualifications
You'll learn to identify, obtain, and manage physical resources effectively within an organisation. The unit covers resource justification, procurement processes, safe usage, inventory maintenance, and appropriate disposal methods.
What you'll be able to do
- Identify the need for physical resources, such as equipment, materials, and space.
- Obtain physical resources through appropriate channels, such as purchasing, leasing, or borrowing.
- Manage the use of physical resources effectively, ensuring that they are used safely and efficiently.
- Maintain an inventory of physical resources and track their location and condition.
- Dispose of physical resources in accordance with organisational procedures and legal requirements.
Manage redundancy and redeployment Real unit · Highfield Qualifications
You'll gain knowledge of the legal and ethical aspects of managing redundancy and redeployment. The unit covers the processes involved in handling redundancy fairly and managing staff redeployment effectively within an organisation.
What you'll be able to do
- Understand the legal and ethical considerations involved in the management of redundancy
- Understand the principles and processes involved in the redeployment of staff
- Manage a redundancy process in a fair, consistent and legally compliant manner
- Manage the redeployment of staff effectively to minimise disruption and maximise employee potential
Manage team performance Real unit · Highfield Qualifications
You'll develop knowledge and skills to manage team performance effectively. The unit includes setting objectives, allocating work, assuring quality, and managing communication within the team.
What you'll be able to do
- Understand the principles of managing team performance.
- Understand the processes involved in managing team performance.
- Allocate work to team members effectively.
- Assure the quality of work completed by the team.
- Manage communications within a team to ensure effective working.
Manage the impact of work activities on the environment Real unit · Highfield Qualifications
You'll explore environmentally-friendly working practices and how to organise work to minimise environmental impact. The unit includes managing resource use sustainably in compliance with legislation and organisational policies.
What you'll be able to do
- Understand how to support environmentally-friendly working practices within the organisation.
- Organise work activities to minimise the potential negative impact on the environment.
- Manage the environmental impact of the use of resources, promoting sustainable practices.
Negotiate in a business environment Real unit · Highfield Qualifications
You'll understand the principles of negotiation in a business context. The unit covers preparation, defining objectives, gathering information, and conducting negotiations professionally to achieve desired outcomes.
What you'll be able to do
- Understand the fundamental principles that underpin successful negotiation in a business context.
- Prepare effectively for business negotiations, including defining objectives and gathering relevant information.
- Carry out business negotiations in a professional and productive manner, achieving mutually beneficial outcomes.
Participate in a project Real unit · Highfield Qualifications
This unit provides knowledge of project management stages, roles, and responsibilities. You'll support project delivery by completing tasks and communicating effectively within a project team.
What you'll be able to do
- Understand the key stages of project management
- Understand the roles and responsibilities within a project team
- Understand the importance of planning and communication in project management
- Support the delivery of a project by completing assigned tasks
- Support the delivery of a project by communicating effectively with team members
Prepare for and support quality audits Real unit · Highfield Qualifications
This unit provides an understanding of quality management principles and the role of quality audits in health and social care. You'll prepare for and support quality audits by gathering relevant documentation and facilitating audit processes.
What you'll be able to do
- Understand the principles underpinning the management of quality.
- Prepare for quality audits.
- Support quality audits.
Principles of business Real unit · Highfield Qualifications
You'll gain an understanding of key business principles, including market structures, innovation, financial management, budgeting, and sales and marketing. The unit examines factors influencing business performance and growth.
What you'll be able to do
- Understand the key characteristics of different business markets, including market structures and competitive forces.
- Understand the importance of innovation for business growth and development.
- Understand the principles of financial management within a business context.
- Understand the processes involved in business budgeting and financial forecasting.
- Understand the principles of sales and marketing and their role in business success.
Principles of leadership and management Real unit · Highfield Qualifications
This unit provides knowledge of effective decision making, leadership styles, and management functions. You'll explore ethical considerations and performance measurement within leadership and management roles.
What you'll be able to do
- Understand the principles of effective decision making within a business context, including risk assessment and ethical considerations
- Understand different leadership styles and models, and their impact on team performance and motivation
- Understand the role, functions, and processes of management in achieving organisational goals and objectives
- Understand the importance of performance measurement and how it contributes to continuous improvement within an organisation
Principles of people management Real unit · Highfield Qualifications
You'll understand the principles of people management, including workforce management, equality, team dynamics, performance management, training, and reward systems. The unit addresses legal and ethical considerations in managing people.
What you'll be able to do
- Understand the fundamental principles of workforce management, including recruitment, selection, and retention strategies
- Understand the legal and ethical considerations related to workforce management
- Understand the importance of equality of opportunity in the workplace and the relevant legislation
- Understand the concepts of diversity and inclusion and their impact on organisational culture and performance
- Understand how to promote a diverse and inclusive work environment
- Understand the principles of team building and the factors that contribute to effective team dynamics
- Understand different team roles and how to manage team conflict
- Understand the purpose and process of performance management, including setting objectives, providing feedback, and conducting appraisals
- Understand how to use performance management to improve individual and team performance
- Understand the importance of training and development for employee growth and organisational success
- Understand different training methods and how to identify training needs
- Understand the role of reward and recognition in motivating employees and improving morale
- Understand different types of reward and recognition schemes and how to implement them effectively
Procure products and/or services Real unit · Highfield Qualifications
You'll learn to identify procurement needs, select suppliers, and purchase products or services. The unit emphasises adherence to organisational procedures and legal requirements throughout the procurement process.
What you'll be able to do
- Identify procurement requirements, including specifying the required products and/or services.
- Select suppliers based on defined criteria, such as price, quality, and delivery times.
- Buy products and/or services in accordance with organisational procedures and legal requirements.
Promote equality, diversity and inclusion in the workplace Real unit · Highfield Qualifications
This unit explores equality, diversity, and inclusion in the workplace, covering organisational policies, legal requirements, and personal attitudes. You'll learn to support an inclusive workplace culture.
What you'll be able to do
- Understand the organisational policies, procedures and legal requirements relating to equality, diversity and inclusion in the workplace.
- Understand the personal attitudes, values and behaviours that contribute to a positive and inclusive workplace culture.
- Support equality, diversity and inclusion in the workplace through appropriate actions and communication.
Recruitment, selection and induction practice Real unit · Highfield Qualifications
This unit covers recruitment, selection, and induction practices, including relevant principles and theories. You'll apply knowledge to recruit, select, and induct individuals in compliance with legal and ethical standards.
What you'll be able to do
- Understand the principles and theories underpinning recruitment practice
- Understand the principles and theories underpinning selection practice
- Understand the principles and theories underpinning induction practice
- Recruit people into an organisation, following legal and ethical guidelines
- Select appropriate people for a specific role, using fair and objective methods
- Induct people into an organisation, ensuring they understand their role and responsibilities
Resolve customers’ complaints Real unit · Highfield Qualifications
This unit provides an understanding of monitoring and resolving customer complaints. You'll learn to handle complaints professionally, following organisational procedures to ensure timely and effective resolution.
What you'll be able to do
- Understand the processes involved in monitoring customers’ complaints within an organisation
- Understand the procedures for resolving customers’ complaints effectively
- Deal with customers’ complaints in a professional and timely manner
Resolve customers’ problems Real unit · Highfield Qualifications
You'll understand how to monitor and resolve customer problems effectively. The unit covers tracking issues, following resolution procedures, escalating complex cases, and using problem analysis to improve customer service.
What you'll be able to do
- Understand the importance of monitoring customer problems to identify recurring issues
- Understand the procedures for resolving customer problems efficiently and effectively
- Deal with customers' problems in a professional and empathetic manner
- Escalate complex customer problems to the appropriate personnel for resolution
- Document customer problems and resolutions accurately for future reference
Review the quality of customer service Real unit · Highfield Qualifications
You'll understand the importance of reviewing customer service quality and its impact on organisational success. The unit covers planning and evaluating customer service measurement methods, including the use of customer feedback to inform improvements.
What you'll be able to do
- Understand the importance of customer service quality in achieving organisational goals
- Understand different methods for reviewing and measuring the quality of customer service
- Understand the role of customer feedback in improving customer service
- Understand how to plan the measurement of customer service, including identifying key performance indicators (KPIs) and setting targets
- Select appropriate methods for collecting customer feedback, such as surveys, focus groups, and mystery shopping
- Analyse customer feedback data to identify areas for improvement
- Evaluate the quality of customer service against pre-defined standards and benchmarks
- Identify trends and patterns in customer service performance
- Recommend actions to improve customer service quality based on evaluation findings
Support remote or virtual teams Real unit · Highfield Qualifications
It teaches you to assess and support the needs of remote or virtual teams. You'll identify challenges, evaluate support requirements, and utilise appropriate communication and collabouration tools to enhance team effectiveness.
What you'll be able to do
- Assess the support needed by remote or virtual teams, considering their specific challenges and requirements
- Identify the communication and collaboration tools that are most effective for remote or virtual teams
- Assess the impact of remote working on team dynamics and individual well-being
- Support remote or virtual teams by providing access to necessary resources and technology
- Facilitate effective communication and collaboration within remote or virtual teams
- Promote a sense of community and belonging among remote or virtual team members
- Address any issues or concerns raised by remote or virtual team members promptly and effectively
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Build and maintain relationships with stakeholders and the wider community
- Standard
Develop and maintain your professional connections
- Standard
Develop and sustain working relationships with colleagues and stakeholders
- Standard
Develop operational plans and manage risks
- Standard
Encourage innovation in your area of responsibility
- Standard
Encourage innovation in your organisation
- Standard
Implement and evaluate change
- Standard
Implement strategies and plans for change initiatives
- Standard
Manage a project
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 4 records
- 2 records
- 1 record
- 2 records
- 1 record
- 1 record
Showing 6 roles, drawn from 147 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Knowledge Management Associate
This work can lead to a role such as senior KM specialist or instructional designer, or towards learning architecture and strategy.
See the whole journey05The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Buddy a colleague to develop their skillsChair and lead meetingsCollaborate with other departmentsConduct quality auditsContribute to the development and implementation of an information systemContribute to the improvement of business performanceDeliver a presentationDevelop a presentation
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Discipline and grievance management”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Discipline and grievance management” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Contribute to the development and implementation of an information system” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Conduct quality audits” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Gather, analyse and interpret customer feedback” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
Highfield Level 3 Diploma in Management (RQF)
- Build and maintain relationships with stakeholders and the wider community
- Develop and maintain your professional connections
- Develop and sustain working relationships with colleagues and stakeholders
- Develop operational plans and manage risks
- Encourage innovation in your area of responsibility
- Encourage innovation in your organisation
- Implement and evaluate change
- Implement strategies and plans for change initiatives
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Buddy a colleague to develop their skills, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit equips learners with the knowledge to buddy a colleague for skills development. Learners will plan buddying arrangements, set objectives, and provide support while maintaining confidentiality and ethical standards in the buddying relationship.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 3 Diploma in Management (RQF)
45 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Buddy a colleague to develop their skills
- Chair and lead meetings
- Collaborate with other departments
- Conduct quality audits
- Contribute to the development and implementation of an information system
- Contribute to the improvement of business performance
and 39 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.