Highfield Qualifications · RQF Level 3
Highfield Level 3 Diploma in Management (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits55
- Guided learning284 hours
- Units in this qualification45
Awarded by Highfield Qualifications · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
Aimed at individuals in management roles, the Level 3 Diploma in Management covers a range of essential skills. Learners will develop their abilities in managing team performance, handling discipline and grievance procedures, and managing knowledge within an organisation. It is an occupational qualification.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Buddy a colleague to develop their skillsReal unit · Highfield Qualifications
This unit equips learners with the knowledge to buddy a colleague for skills development. You'll plan buddying arrangements, set objectives, and provide support while maintaining confidentiality and ethical standards in the buddying relationship.
What you'll be able to do
- Understand the principles and techniques involved in buddying a colleague to support their skills development
- Plan a buddying arrangement with a colleague, including setting objectives and agreeing on support activities
- Support a buddy colleague effectively while they are carrying out work activities, providing guidance and feedback as required
Chair and lead meetingsReal unit · Highfield Qualifications
You'll learn to prepare for, chair, and lead meetings effectively. The unit covers setting objectives, creating agendas, facilitating participation, managing time, and handling post-meeting actions.
What you'll be able to do
- Prepare effectively to lead meetings, including setting objectives and creating agendas
- Chair meetings effectively, ensuring all participants have an opportunity to contribute
- Lead meetings effectively, guiding discussions and keeping them focused
- Manage time effectively during meetings
- Deal with post-meeting matters efficiently, such as distributing minutes and following up on action points
Collaborate with other departmentsReal unit · Highfield Qualifications
You'll develop an understanding of inter-departmental collabouration principles within organisations. The unit focuses on identifying opportunities for collabouration, overcoming challenges, and applying effective communication and teamwork to improve organisational performance.
What you'll be able to do
- Understand the principles of effective collaboration with other departments within an organisation
- Identify opportunities for collaboration with other departments to improve organisational performance
- Collaborate effectively with other departments to achieve shared goals and objectives
Conduct quality auditsReal unit · Highfield Qualifications
This unit develops learners' understanding of quality management and audit principles. You'll prepare for and conduct quality audits, collect evidence, and document findings in line with organisational standards and regulations.
What you'll be able to do
- Understand the fundamental principles underpinning the management of quality within an organisation.
- Prepare effectively to carry out quality audits in accordance with established procedures.
- Conduct quality audits, gathering evidence and documenting findings accurately.
Contribute to the development and implementation of an information systemReal unit · Highfield Qualifications
This unit covers the design and implementation of information systems, focusing on user needs, data integrity, and ethical considerations. You'll contribute to system development and implementation within an organisation.
What you'll be able to do
- Understand the key principles that underpin the design and implementation of an information system within an organisation
- Understand the processes involved in designing an information system to meet specific organisational needs
- Contribute effectively to the development of an information system, working as part of a team
- Contribute to the successful implementation of an information system, following established procedures and guidelines
Contribute to the improvement of business performanceReal unit · Highfield Qualifications
You'll understand problem-solving approaches and improvement techniques in business contexts. The unit enables identification of business problems, application of solutions, and contribution to enhancing organisational activities.
What you'll be able to do
- Understand the principles of resolving business problems, including the different approaches and techniques that can be used.
- Understand improvement techniques and processes, including how they are applied in a business context.
- Solve problems in a business environment, using appropriate problem-solving techniques.
- Contribute to the improvement of activities within a business, by identifying areas for improvement and suggesting solutions.
Deliver a presentationReal unit · Highfield Qualifications
You'll understand the principles of delivering effective presentations, including audience analysis, communication techniques, and visual aid creation. The unit develops skills to prepare and deliver structured and engaging presentations.
What you'll be able to do
- Understand the key principles underpinning the effective delivery of presentations, including audience engagement and communication techniques
- Prepare thoroughly for the delivery of a presentation, including structuring content and creating visual aids
- Deliver a presentation confidently and effectively, using appropriate communication skills and techniques to engage the audience
Develop a presentationReal unit · Highfield Qualifications
You'll learn to create presentations by considering audience, purpose, and content. The unit includes using appropriate tools and techniques to structure presentations and incorporate visual aids effectively.
What you'll be able to do
- Understand how to develop a presentation, considering audience, purpose, and content
- Develop a presentation using appropriate tools and techniques
Develop and implement an operational planReal unit · Highfield Qualifications
You'll understand operational planning principles and develop skills to create, implement, and evaluate operational plans. The unit emphasises alignment with strategic objectives and effective resource coordination.
What you'll be able to do
- Understand the fundamental principles of operational planning within an organisational context
- Develop a comprehensive operational plan that aligns with organisational objectives
- Implement an operational plan effectively, ensuring resources are allocated and activities are coordinated
- Evaluate the effectiveness of an operational plan against pre-defined key performance indicators and organisational goals
Develop and maintain professional networksReal unit · Highfield Qualifications
This unit equips learners with the principles and skills to develop and maintain professional networks. You'll identify relevant networks, build relationships ethically, and sustain engagement to support career development.
What you'll be able to do
- Understand the principles of effective networking for professional development
- Identify relevant professional networks for development
- Develop strategies to maintain professional networks
- Maintain professional networks through regular communication and engagement
Develop working relationships with stakeholdersReal unit · Highfield Qualifications
This unit explores the principles of building and maintaining productive working relationships with stakeholders. You'll understand stakeholder engagement, collabouration scope, and methods to evaluate and improve these relationships.
What you'll be able to do
- Understand the principles underpinning effective working relationships with stakeholders within an organisation
- Understand the different types of stakeholders and their varying needs and expectations
- Determine the scope for collaboration with stakeholders, considering organisational objectives and stakeholder needs
- Establish clear communication channels and protocols for effective collaboration
- Develop productive working relationships with stakeholders through proactive communication and engagement
- Maintain positive relationships with stakeholders by addressing concerns and resolving conflicts effectively
- Evaluate the effectiveness of relationships with stakeholders against pre-defined objectives and key performance indicators
- Identify areas for improvement in stakeholder relationship management and implement appropriate strategies
Discipline and grievance managementReal unit · Highfield Qualifications
This unit provides learners with an understanding of disciplinary and grievance procedures, including principles of fairness and confidentiality. You'll manage cases in line with organisational policies and relevant legislation.
What you'll be able to do
- Understand the key principles supporting the fair and consistent management of discipline and grievance cases
- Manage a disciplinary case in accordance with organisational procedures and legal requirements
- Manage a grievance in accordance with organisational procedures and legal requirements
Employee rights and responsibilitiesReal unit · Highfield Qualifications
This unit covers employee rights and responsibilities within organisational and industry contexts. You'll explore the roles of trade unions, employer expectations, and legal frameworks affecting employee conduct and obligations.
What you'll be able to do
- Understand the role of different organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations regarding employee conduct, performance, and adherence to company policies
- Understand employees’ rights under employment law, including rights related to pay, working conditions, and discrimination
- Understand employees’ obligations to their employer, including duties related to attendance, performance, and confidentiality
Encourage innovationReal unit · Highfield Qualifications
You'll develop the ability to identify opportunities for innovation and generate, test, and implement innovative ideas. The unit includes evaluating the impact of innovations on organisational improvement.
What you'll be able to do
- Identify opportunities for innovation within a specific context
- Generate a range of ideas for innovation and improvement
- Test ideas for innovation and improvement to assess their feasibility
- Implement innovative ideas and improvements effectively
- Evaluate the impact of implemented innovations and improvements
Encourage learning and developmentReal unit · Highfield Qualifications
You'll understand the principles of learning and development, including learning styles and theories. The unit enables support for individuals' learning through appropriate resources and evaluation of their progress.
What you'll be able to do
- Understand the principles of learning and development, including different learning styles and theories.
- Support individuals' learning and development by providing appropriate resources and guidance.
- Evaluate individuals’ learning and development to identify areas of progress and areas for further development.
Gather, analyse and interpret customer feedbackReal unit · Highfield Qualifications
You'll gain knowledge of methods to gather, analyse, and interpret customer feedback. The unit covers planning feedback collection, evaluating methods for inclusivity, and using analysis to recommend service improvements.
What you'll be able to do
- Understand the methods used to gather customer feedback effectively
- Understand the importance of analysing customer feedback to identify trends and areas for improvement
- Understand how to interpret customer feedback to inform recommendations for service enhancements
- Plan the collection of customer feedback on specific customer service issues, considering appropriate methods and target audiences
- Gather customer feedback using planned methods, ensuring data is collected accurately and ethically
- Analyse and interpret gathered customer feedback to identify key themes, trends, and areas for improvement
- Recommend improvements to customer service based on the analysis and interpretation of customer feedback, providing clear and actionable suggestions
Health and Safety Procedures in the WorkplaceReal unit · Highfield Qualifications
This unit covers health and safety procedures in the workplace, including hazard identification, emergency protocols, and risk assessments. You'll be able to carry out tasks safely, adhering to organisational procedures and using personal protective equipment.
What you'll be able to do
- Know health and safety procedures in the workplace, including emergency procedures, risk assessments, and reporting procedures
- Carry out tasks with regard to health and safety in the workplace, following established procedures and using appropriate personal protective equipment (PPE)
Implement and maintain business continuity plans and processesReal unit · Highfield Qualifications
You'll plan, implement, and maintain business continuity plans and processes. The unit covers risk identification, resource assessment, communication, and regular review to ensure ongoing fitness for purpose.
What you'll be able to do
- Plan for the implementation of business continuity plans and processes, considering potential risks and resources
- Implement business continuity plans and processes effectively
- Maintain the fitness for purpose of on-going business continuity plans and processes through regular review and updates
Implement changeReal unit · Highfield Qualifications
You'll explore the principles of change management, including planning, implementing, and evaluating change initiatives. The unit emphasises effective communication and stakeholder engagement to manage risks and challenges during change processes.
What you'll be able to do
- Understand the key principles of change management, including communication, consultation, and stakeholder engagement.
- Plan the implementation of change, considering potential risks and challenges.
- Manage the implementation of a change plan, ensuring that it is delivered on time and within budget.
- Monitor and evaluate the effectiveness of the implementation of change plans, identifying areas for improvement.
- Communicate effectively with stakeholders throughout the change process.
- Address any resistance to change and support individuals through the transition.
Manage a budgetReal unit · Highfield Qualifications
This unit provides knowledge and skills to identify financial requirements, set realistic budgets aligned with organisational goals, and manage budgetary control. You'll evaluate budget performance and address variances to support financial accountability.
What you'll be able to do
- Understand how to identify the financial requirements of a specific project or department.
- Understand how to set realistic and achievable budgets based on identified financial requirements.
- Manage a budget effectively, monitoring income and expenditure.
- Identify and address any variances between the budget and actual expenditure.
- Evaluate the effectiveness of the budget in achieving its objectives.
- Report on the use of the budget to relevant stakeholders.
Manage a projectReal unit · Highfield Qualifications
This unit provides knowledge of project management methodologies and practical skills to plan, manage, and evaluate projects. You'll apply structured approaches, monitor progress, and assess project effectiveness against objectives.
What you'll be able to do
- Understand the key aspects of project management methodologies
- Plan a project, including defining objectives, scope, and resources
- Manage a project, including monitoring progress and addressing challenges
- Evaluate the effectiveness of a project against its objectives
- Identify areas for improvement in future projects
Manage business riskReal unit · Highfield Qualifications
You'll understand business risk management principles and processes. The unit covers identifying, addressing, and mitigating risks to support a proactive approach within an organisation.
What you'll be able to do
- Understand the principles of business risk management within an organisation
- Understand the processes involved in the management of business risk
- Address business risk using appropriate methods
- Mitigate business risk using appropriate techniques
Manage conflict within a teamReal unit · Highfield Qualifications
This unit provides knowledge of conflict management principles and styles within teams. You'll learn to reduce conflict potential and manage conflicts effectively using appropriate resolution strategies.
What you'll be able to do
- Understand the principles of conflict management, including different approaches and their effectiveness
- Reduce the potential for conflict within a team by implementing preventative strategies
- Deal with conflict within a team effectively, using appropriate communication and resolution techniques
Manage eventsReal unit · Highfield Qualifications
This unit covers the key stages of event management from initial concept through to post-event evaluation. You'll learn to plan, manage, and follow up on events, including resource allocation and risk management to ensure successful outcomes.
What you'll be able to do
- Understand the key stages involved in the management of an event, from initial concept to post-event evaluation
- Understand the importance of risk management and contingency planning in event management
- Manage the planning of an event, including defining objectives, setting budgets, and selecting venues
- Develop a detailed event plan, outlining tasks, responsibilities, and timelines
- Manage an event, ensuring smooth execution and adherence to the event plan
- Coordinate event logistics, including catering, transportation, and security
- Manage event staff and volunteers effectively
- Monitor event progress and address any issues that arise
- Follow up an event, gathering feedback from attendees and stakeholders
- Evaluate the success of the event against pre-defined objectives
- Prepare a post-event report, summarising key findings and recommendations
Manage individuals' development in the workplaceReal unit · Highfield Qualifications
This unit covers the management of individual development in the workplace, focusing on planning and conducting performance appraisals. You'll learn to provide constructive feedback and support individual learning and development through coaching and mentoring.
What you'll be able to do
- Plan and carry out performance appraisals in accordance with organisational procedures.
- Provide constructive feedback to individuals during performance appraisals.
- Support the learning and development of individual team members through coaching and mentoring.
- Identify and agree on learning and development opportunities with individual team members.
Manage individuals’ performanceReal unit · Highfield Qualifications
This unit covers managing individual performance, including identifying causes of underperformance and implementing improvement strategies. You'll understand the impact of underperformance and apply appropriate support measures.
What you'll be able to do
- Explain the importance of managing underperformance in the workplace
- Describe the potential causes of underperformance in the workplace
- Outline the organisation's policies and procedures for managing underperformance
- Implement strategies to manage individuals' performance in the workplace
- Provide constructive feedback to individuals regarding their performance
- Document performance management activities in accordance with organisational procedures
Manage knowledge in an organisationReal unit · Highfield Qualifications
You'll explore knowledge management principles and identify critical organisational knowledge. The unit develops skills to analyse current practices and implement strategies for capturing, storing, and sharing knowledge.
What you'll be able to do
- Understand the fundamental principles of knowledge management within an organisation
- Identify knowledge that needs to be managed effectively within an organisation
- Manage knowledge resources effectively within an organisation to support its objectives
Manage personal and professional developmentReal unit · Highfield Qualifications
This unit equips learners with skills to manage personal and professional development through self-assessment and planning. You'll create, implement, and maintain development plans aligned with organisational needs.
What you'll be able to do
- Identify personal and professional development requirements based on self-assessment and organisational needs.
- Fulfil a personal and professional development plan through appropriate learning activities and experiences.
- Maintain the relevance of a personal and professional development plan by regularly reviewing and updating it in response to changing circumstances.
Manage physical resourcesReal unit · Highfield Qualifications
You'll learn to identify, obtain, and manage physical resources effectively within an organisation. The unit covers resource justification, procurement processes, safe usage, inventory maintenance, and appropriate disposal methods.
What you'll be able to do
- Identify the need for physical resources, such as equipment, materials, and space.
- Obtain physical resources through appropriate channels, such as purchasing, leasing, or borrowing.
- Manage the use of physical resources effectively, ensuring that they are used safely and efficiently.
- Maintain an inventory of physical resources and track their location and condition.
- Dispose of physical resources in accordance with organisational procedures and legal requirements.
Manage redundancy and redeploymentReal unit · Highfield Qualifications
You'll gain knowledge of the legal and ethical aspects of managing redundancy and redeployment. The unit covers the processes involved in handling redundancy fairly and managing staff redeployment effectively within an organisation.
What you'll be able to do
- Understand the legal and ethical considerations involved in the management of redundancy
- Understand the principles and processes involved in the redeployment of staff
- Manage a redundancy process in a fair, consistent and legally compliant manner
- Manage the redeployment of staff effectively to minimise disruption and maximise employee potential
Manage team performanceReal unit · Highfield Qualifications
You'll develop knowledge and skills to manage team performance effectively. The unit includes setting objectives, allocating work, assuring quality, and managing communication within the team.
What you'll be able to do
- Understand the principles of managing team performance.
- Understand the processes involved in managing team performance.
- Allocate work to team members effectively.
- Assure the quality of work completed by the team.
- Manage communications within a team to ensure effective working.
Manage the impact of work activities on the environmentReal unit · Highfield Qualifications
You'll explore environmentally-friendly working practices and how to organise work to minimise environmental impact. The unit includes managing resource use sustainably in compliance with legislation and organisational policies.
What you'll be able to do
- Understand how to support environmentally-friendly working practices within the organisation.
- Organise work activities to minimise the potential negative impact on the environment.
- Manage the environmental impact of the use of resources, promoting sustainable practices.
Negotiate in a business environmentReal unit · Highfield Qualifications
You'll understand the principles of negotiation in a business context. The unit covers preparation, defining objectives, gathering information, and conducting negotiations professionally to achieve desired outcomes.
What you'll be able to do
- Understand the fundamental principles that underpin successful negotiation in a business context.
- Prepare effectively for business negotiations, including defining objectives and gathering relevant information.
- Carry out business negotiations in a professional and productive manner, achieving mutually beneficial outcomes.
Participate in a projectReal unit · Highfield Qualifications
This unit provides knowledge of project management stages, roles, and responsibilities. You'll support project delivery by completing tasks and communicating effectively within a project team.
What you'll be able to do
- Understand the key stages of project management
- Understand the roles and responsibilities within a project team
- Understand the importance of planning and communication in project management
- Support the delivery of a project by completing assigned tasks
- Support the delivery of a project by communicating effectively with team members
Prepare for and support quality auditsReal unit · Highfield Qualifications
This unit provides an understanding of quality management principles and the role of quality audits in health and social care. You'll prepare for and support quality audits by gathering relevant documentation and facilitating audit processes.
What you'll be able to do
- Understand the principles underpinning the management of quality.
- Prepare for quality audits.
- Support quality audits.
Principles of businessReal unit · Highfield Qualifications
You'll gain an understanding of key business principles, including market structures, innovation, financial management, budgeting, and sales and marketing. The unit examines factors influencing business performance and growth.
What you'll be able to do
- Understand the key characteristics of different business markets, including market structures and competitive forces.
- Understand the importance of innovation for business growth and development.
- Understand the principles of financial management within a business context.
- Understand the processes involved in business budgeting and financial forecasting.
- Understand the principles of sales and marketing and their role in business success.
Principles of leadership and managementReal unit · Highfield Qualifications
This unit provides knowledge of effective decision making, leadership styles, and management functions. You'll explore ethical considerations and performance measurement within leadership and management roles.
What you'll be able to do
- Understand the principles of effective decision making within a business context, including risk assessment and ethical considerations
- Understand different leadership styles and models, and their impact on team performance and motivation
- Understand the role, functions, and processes of management in achieving organisational goals and objectives
- Understand the importance of performance measurement and how it contributes to continuous improvement within an organisation
Principles of people managementReal unit · Highfield Qualifications
You'll understand the principles of people management, including workforce management, equality, team dynamics, performance management, training, and reward systems. The unit addresses legal and ethical considerations in managing people.
What you'll be able to do
- Understand the fundamental principles of workforce management, including recruitment, selection, and retention strategies
- Understand the legal and ethical considerations related to workforce management
- Understand the importance of equality of opportunity in the workplace and the relevant legislation
- Understand the concepts of diversity and inclusion and their impact on organisational culture and performance
- Understand how to promote a diverse and inclusive work environment
- Understand the principles of team building and the factors that contribute to effective team dynamics
- Understand different team roles and how to manage team conflict
- Understand the purpose and process of performance management, including setting objectives, providing feedback, and conducting appraisals
- Understand how to use performance management to improve individual and team performance
- Understand the importance of training and development for employee growth and organisational success
- Understand different training methods and how to identify training needs
- Understand the role of reward and recognition in motivating employees and improving morale
- Understand different types of reward and recognition schemes and how to implement them effectively
Procure products and/or servicesReal unit · Highfield Qualifications
You'll learn to identify procurement needs, select suppliers, and purchase products or services. The unit emphasises adherence to organisational procedures and legal requirements throughout the procurement process.
What you'll be able to do
- Identify procurement requirements, including specifying the required products and/or services.
- Select suppliers based on defined criteria, such as price, quality, and delivery times.
- Buy products and/or services in accordance with organisational procedures and legal requirements.
Promote equality, diversity and inclusion in the workplaceReal unit · Highfield Qualifications
This unit explores equality, diversity, and inclusion in the workplace, covering organisational policies, legal requirements, and personal attitudes. You'll learn to support an inclusive workplace culture.
What you'll be able to do
- Understand the organisational policies, procedures and legal requirements relating to equality, diversity and inclusion in the workplace.
- Understand the personal attitudes, values and behaviours that contribute to a positive and inclusive workplace culture.
- Support equality, diversity and inclusion in the workplace through appropriate actions and communication.
Recruitment, selection and induction practiceReal unit · Highfield Qualifications
This unit covers recruitment, selection, and induction practices, including relevant principles and theories. You'll apply knowledge to recruit, select, and induct individuals in compliance with legal and ethical standards.
What you'll be able to do
- Understand the principles and theories underpinning recruitment practice
- Understand the principles and theories underpinning selection practice
- Understand the principles and theories underpinning induction practice
- Recruit people into an organisation, following legal and ethical guidelines
- Select appropriate people for a specific role, using fair and objective methods
- Induct people into an organisation, ensuring they understand their role and responsibilities
Resolve customers’ complaintsReal unit · Highfield Qualifications
This unit provides an understanding of monitoring and resolving customer complaints. You'll learn to handle complaints professionally, following organisational procedures to ensure timely and effective resolution.
What you'll be able to do
- Understand the processes involved in monitoring customers’ complaints within an organisation
- Understand the procedures for resolving customers’ complaints effectively
- Deal with customers’ complaints in a professional and timely manner
Resolve customers’ problemsReal unit · Highfield Qualifications
You'll understand how to monitor and resolve customer problems effectively. The unit covers tracking issues, following resolution procedures, escalating complex cases, and using problem analysis to improve customer service.
What you'll be able to do
- Understand the importance of monitoring customer problems to identify recurring issues
- Understand the procedures for resolving customer problems efficiently and effectively
- Deal with customers' problems in a professional and empathetic manner
- Escalate complex customer problems to the appropriate personnel for resolution
- Document customer problems and resolutions accurately for future reference
Review the quality of customer serviceReal unit · Highfield Qualifications
You'll understand the importance of reviewing customer service quality and its impact on organisational success. The unit covers planning and evaluating customer service measurement methods, including the use of customer feedback to inform improvements.
What you'll be able to do
- Understand the importance of customer service quality in achieving organisational goals
- Understand different methods for reviewing and measuring the quality of customer service
- Understand the role of customer feedback in improving customer service
- Understand how to plan the measurement of customer service, including identifying key performance indicators (KPIs) and setting targets
- Select appropriate methods for collecting customer feedback, such as surveys, focus groups, and mystery shopping
- Analyse customer feedback data to identify areas for improvement
- Evaluate the quality of customer service against pre-defined standards and benchmarks
- Identify trends and patterns in customer service performance
- Recommend actions to improve customer service quality based on evaluation findings
Support remote or virtual teamsReal unit · Highfield Qualifications
It teaches you to assess and support the needs of remote or virtual teams. You'll identify challenges, evaluate support requirements, and utilise appropriate communication and collabouration tools to enhance team effectiveness.
What you'll be able to do
- Assess the support needed by remote or virtual teams, considering their specific challenges and requirements
- Identify the communication and collaboration tools that are most effective for remote or virtual teams
- Assess the impact of remote working on team dynamics and individual well-being
- Support remote or virtual teams by providing access to necessary resources and technology
- Facilitate effective communication and collaboration within remote or virtual teams
- Promote a sense of community and belonging among remote or virtual team members
- Address any issues or concerns raised by remote or virtual team members promptly and effectively
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Buddy a colleague to develop their skillsChair and lead meetingsCollaborate with other departmentsConduct quality auditsContribute to the development and implementation of an information systemContribute to the improvement of business performanceDeliver a presentationDevelop a presentation
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Highfield Level 3 Diploma in Management (RQF)
- Build and maintain relationships with stakeholders and the wider community
- Develop and maintain your professional connections
- Develop and sustain working relationships with colleagues and stakeholders
- Develop operational plans and manage risks
- Encourage innovation in your area of responsibility
- Encourage innovation in your organisation
- Implement and evaluate change
- Implement strategies and plans for change initiatives
Where this can lead
Knowledge Management Associate
Your journey starts here, learning the ropes and building a strong foundation. We're committed to helping you grow, whether that's deeper into specialisation or towards leadership. The future of knowledge is exciting, and we want you to be a part of shaping it.
See the whole journey →Opens the roleKnowledge Management AssociateOne of the jobs this qualification is a route into · 4 near-identical records folded inSee the role →Opens the roleJunior Global Knowledge ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleEvents AssistantOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleGlobal Events ManagerOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleAssociate Knowledge CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleLead Events Operations ManagerOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 181 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Build and maintain relationships with stakeholders and the wider communityDevelop and maintain your professional connectionsDevelop and sustain working relationships with colleagues and stakeholdersDevelop operational plans and manage risksEncourage innovation in your area of responsibilityEncourage innovation in your organisationImplement and evaluate changeImplement strategies and plans for change initiativesManage a project
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit equips learners with the knowledge to buddy a colleague for skills development. Learners will plan buddying arrangements, set objectives, and provide support while maintaining confidentiality and ethical standards in the buddying relationship.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Highfield Level 3 Diploma in Management (RQF)
45 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Buddy a colleague to develop their skills
- Chair and lead meetings
- Collaborate with other departments
- Conduct quality audits
- Contribute to the development and implementation of an information system
- Contribute to the improvement of business performance
and 39 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.