The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Programme ROI Achievement
The percentage of major change programmes within your business unit that meet or exceed their stated business case Return on Investment (ROI).
Target · Achieve >90% of targeted ROI for all programmes over £5M.If a digital transformation programme was projected to deliver £5M in efficiency savings, we'd expect to see at least £4.5M realised within the agreed timeframe, directly attributable to the change management efforts.
Organisational Change Maturity Score
Improvement in our internal change management capability and readiness, as measured by a recognised Change Maturity Model (e.g., Prosci's Organisational Change Management Maturity Model).
Target · Increase the business unit's Change Maturity Score from Level 2 to Level 4 within 3 years.Moving from 'Ad Hoc' to 'Structured' or 'Enterprise Standard' in how we plan and execute change, meaning fewer surprises and more predictable outcomes across the board.
Change Saturation Index Reduction
Reducing the level of 'change fatigue' or overwhelm experienced by employees across the business unit, measured through internal surveys and pulse checks.
Target · Reduce the business unit's average Change Saturation Index by 15% year-over-year.If employees currently report feeling 'overwhelmed' by change, we'd expect a measurable decrease in that sentiment, indicating better sequencing and management of multiple initiatives.
Talent Development & Retention
The growth and retention of your direct and indirect reports within the change management function, reflecting your ability to build a high-performing team.
Target · Achieve >85% retention rate for high-potential change professionals and >70% internal promotion rate for leadership roles within your team.Seeing your Lead Consultants move into Programme Manager roles, and your Senior Analysts step up to Lead Consultant positions, all while keeping your best people here.
Strategic Influence & Board-Level Credibility
Your ability to influence C-suite and Board decisions regarding transformation strategy and investment, and to effectively articulate the 'people' side of change.
- You're regularly invited to strategic planning sessions, your input is actively sought on major business initiatives, and you present confidently and persuasively to the Board on change readiness and impact. They trust your judgment on what's achievable and how to get there.
Organisational Agility & Adaptability
The perception, across the business unit, that we are becoming more responsive and effective at navigating significant shifts, directly attributable to the change management function you lead.
- Feedback from Business Unit Heads and Programme Sponsors consistently highlights the change team's proactive approach, their ability to anticipate and mitigate risks, and the overall smoother execution of transformation efforts. Fewer 'surprises' and more 'planned success stories'.
Culture of Change Leadership
How well you embed change leadership capabilities across the business unit, beyond just your direct team, empowering leaders at all levels to champion and manage change.
- You'll see leaders across the business unit actively applying change management principles, coaching their teams through transitions, and advocating for the 'human' element of change. This means less reliance on your team for every single piece of communication or training, and more self-sufficiency.
Innovation in Change Practice
Your leadership in bringing new methodologies, tools, and approaches to our internal change consulting practice, keeping us at the forefront of the field.
- You're piloting new AI tools for sentiment analysis, experimenting with novel digital adoption platforms, or implementing cutting-edge behavioural science techniques. Your team is seen as a hub of innovation, always looking to optimise how we deliver change.