United Kingdom · Marketing · Entry Level (0-2 years)

Community Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toCommunity Manager
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior Community Manager · Social Media Assistant (Community Focus) · Online Engagement Assistant

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Community Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This role is all about getting stuck in with our online community. You'll be the friendly face (or keyboard) that helps members feel welcome, answers their questions, and keeps the conversations flowing. Think of it as being the host of a massive, ongoing online party, making sure everyone's having a good time and knows where to find the snacks (or answers). You'll be learning the ropes from our experienced Community Manager, picking up how to build a thriving digital space that people genuinely want to be a part of. It's a hands-on role where you'll see the direct impact of your efforts every day, helping our members connect and grow.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Khoros / Higher Logic / Circle.so (Community Platforms)Intermediate

You'll be in here daily, posting content, responding to member comments, setting up basic polls, moderating discussions, and pulling simple engagement reports. It's your main workspace.

Sprout Social / Hootsuite Enterprise (Social Media Management)Intermediate

You'll use this to schedule community-related posts across our social channels, monitor mentions of our brand, and respond to direct messages or comments that come in.

You'll occasionally check basic web traffic data, specifically looking at referral sources to see how people are finding our community from other sites. Your manager will guide you here.

Asana / Slack / Notion (Collaboration & PM)Intermediate

You'll use these constantly for team communication, managing your daily tasks, tracking progress on community initiatives, and finding important documents like our moderation guidelines.

HubSpot / Salesforce Marketing Cloud (CRM & Engagement)Basic

You'll mainly use this to look up member profiles, log significant interactions you've had with them, or pull lists for targeted community email campaigns (always under guidance).

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Responding to a common member question (e.g., 'How do I change my profile picture?')Independent, using existing FAQs or templates. If unsure, check with Community Manager.Independent, can adapt templates or create new responses for common but slightly varied questions.Independent, can train others on best response practices and update FAQs.
Moderating a mildly inappropriate comment (e.g., off-topic, slightly rude)Flag to Community Manager for review and action. Do NOT act independently.Can issue a warning or hide a post based on clear guidelines, informing Community Manager afterwards.Can make real-time moderation decisions, including temporary bans, and refine moderation guidelines.
Posting a new discussion prompt or pollDraft content for Community Manager review and approval before scheduling.Can draft and schedule content independently, aligning with the content calendar, with manager's review of overall strategy.Can design and implement content calendar, setting themes and approving junior team members' content.
Escalating a technical bug reported by a memberDocument the bug clearly and pass all details to Customer Support, informing Community Manager.Investigate the bug further, gather more context from the member, then escalate to Customer Support with a detailed report.Define the process for bug escalation, track resolution times, and provide aggregated feedback to Product.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Engagement Rate on Posts
The percentage of members who react, comment, or share content you've posted or initiated.
Target · Achieve a 5% average engagement rate on all posts you publish.

If you post 10 discussion prompts in a week, and they collectively get 50 reactions and 20 comments from a community of 1,000 active members, that's roughly a 7% engagement rate. We'll track this for your content.

First Response Time (FRT)
How quickly you respond to new member questions or comments that need an answer.
Target · Maintain an average first response time of less than 6 hours during working days.

A member asks a question at 10 am, and you reply by 2 pm – that's 4 hours. We'll look at your average across all your direct interactions. If it's always taking you a day, we'll need to figure out why.

New Member Onboarding Completion
The percentage of new members who complete our basic onboarding steps (e.g., profile setup, first post).
Target · Help 70% of new members complete their onboarding within their first week.

If 100 new members join in a month, and 70 of them fill out their profile and make an introductory post, you're hitting the target. This shows you're helping people get settled.

Content Seeding & Curation Volume
The number of quality discussion starters or user-generated content pieces you identify and amplify.
Target · Post or re-share at least 15 pieces of engaging content per week.

This could be 5 discussion prompts you write, 5 interesting member posts you highlight, and 5 external articles relevant to our community that you share. It's about keeping the feed fresh.

Community Atmosphere & Tone
How welcoming, positive, and constructive the overall vibe of the community is, largely influenced by your interactions.
  • Members frequently thank you for help
  • new members feel comfortable posting
  • discussions remain respectful even on tricky topics
  • fewer 'flame wars' needing intervention. Your manager will review your interactions and feedback from members.
Proactive Issue Spotting
Your ability to spot potential problems (e.g., a frustrated member, a brewing argument) before they escalate.
  • You flag potential issues to your Community Manager before they become big problems
  • you're often the first to notice a negative sentiment shift
  • you suggest ways to de-escalate situations. It's about being ahead of the curve, not just reacting.
Internal Feedback Quality
How well you summarise and share community insights with the wider team.
  • Your weekly summaries to the Community Manager are clear and actionable
  • you can explain *why* members feel a certain way, not just *what* they're saying
  • other teams find your insights genuinely useful when shared.
Adherence to Guidelines
Consistently applying community rules fairly and transparently.
  • You enforce guidelines without bias
  • members understand why certain actions are taken
  • you handle moderation decisions according to our agreed playbook, escalating when needed. It's about being firm but fair, always.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Helping Others Connect and Grow

You'll spend time answering questions, introducing members to each other, and sharing resources that help them succeed. It's about fostering genuine connections.

A new member asks a basic question, and you not only answer it but also point them to a relevant discussion and introduce them to another member who's an expert in that area.

Being the Voice of the Brand

You'll be drafting responses, posting updates, and representing our company directly to our users. You'll ensure our brand's personality shines through in every interaction.

You're given a company announcement and tasked with writing a community-friendly version that resonates with our members, making sure it sounds authentic and helpful.

Learning and Developing New Skills

You'll be constantly learning about community management best practices, new tools, and how to handle different situations. Your manager will be there to guide you.

You'll get regular feedback on your posts and interactions, and you'll be encouraged to read articles or take short courses on online moderation or content creation.

What frustrates people
  • Dealing with repetitive questions that could be solved by reading the FAQ (but members don't).
  • Getting caught in 'flame wars' between members that require careful, diplomatic intervention.
  • Waiting for internal approvals on urgent responses, especially when the community expects a quick reply.
  • Seeing a well-thought-out discussion prompt get no traction, while a random meme goes viral.
  • The occasional rude or entitled member who makes you question humanity (just kidding, mostly).
What this role does not give you
  • A quiet, solitary work environment; you'll be interacting constantly.
  • Complete autonomy over strategic decisions; you'll be executing plans set by your manager.
  • A predictable, unchanging daily routine; things can shift quickly in a live community.
  • Immediate, tangible ROI on every single interaction; some community building is a long game.

6Who you work with

You'll directly influence how our brand is perceived by our most engaged users. A happy, active community means better customer retention, more authentic brand advocacy, and a valuable source of feedback for our product and marketing teams. Get it right, and you're helping us build a loyal fanbase; get it wrong, and we risk alienating the very people who champion us.

Inside the business
  • Community Manager (your direct boss, for guidance and review)
  • Social Media Team (for content alignment and cross-posting)
  • Content Marketing Team (for sourcing community stories and insights)
  • Customer Support (for escalating tricky member issues)
Outside the business
  • Community Members (our users, customers, and advocates)
  • Potential Members (people we want to join)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A genuine passion for connecting with people online and helping them.
  • Excellent written communication skills, with a good grasp of grammar and spelling (we're British, after all!).
  • Experience using social media platforms (personal or professional) and understanding how online communities work.
  • A proactive and organised approach to managing multiple tasks and conversations.
  • The ability to remain calm and empathetic, even when faced with challenging or negative interactions.
  • A willingness to learn new tools and adapt to changing online environments.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Community Platform Features

You'll move beyond basic posting and moderation to understand how to configure user groups, set up automated welcome messages, and even build simple landing pages within the platform. This gives you more power to shape the member experience.

User Group Segmentation · Automation Rules · Basic API Integrations (Conceptual) · Platform Customisation

  • This week: Explore the admin settings of our main community platform, just to see what's there (don't change anything!).
  • This month: Work with your manager to set up one new automated welcome message for a specific user segment.
  • Month 2: Shadow your manager as they configure a new user group or update a platform setting.
  • Month 3: Take ownership of updating a specific section of the community platform's content or visuals.

Quick win: Ask your manager to walk you through the 'backend' of our community platform. Just seeing how things are set up will give you a huge head start.

9Staying current once you are in

What people here do to keep up
  • Actively participate in other online communities to learn from their successes and failures.
  • Follow leading community management blogs and podcasts (e.g., CMX, FeverBee, The Community Roundtable).
  • Attend free webinars or online courses on topics like online moderation, content creation, or digital empathy.
  • Seek out feedback from your manager and peers regularly, and actively work on areas for improvement.
  • Experiment with new AI tools for content generation or summarisation in your personal capacity.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: AI-Assisted Content Creation & Curation

AI tools like ChatGPT and Claude are already helping community managers draft posts, summarise discussions, and brainstorm content ideas much faster. If you don't learn how to use them, you'll be left behind.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Community Coordinator

6 units that map to this job, from the qualifications that cover it.

  1. Produce copy for digital media communicationAIM Qualifications · covers 2 of 17 standardsLevel 3
  2. Engage with communities on behalf of a creative and cultural organisationPearson EDI · covers 2 of 17 standardsLevel 3
  3. Digital MarketingGateway Qualifications Limited · covers 2 of 17 standardsLevel 2
  4. Digital Marketing for the Digital and Creative IndustriesGateway Qualifications Limited · covers 2 of 17 standardsLevel 2
  5. Copywriting and Content for MarketingPearson Education Ltd · covers 1 of 17 standardsLevel 2
  6. Writing CopyPearson Education Ltd · covers 1 of 17 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Assisted Content Creation & Curation

AI tools like ChatGPT and Claude are already helping community managers draft posts, summarise discussions, and brainstorm content ideas much faster. If you don't learn how to use them, you'll be left behind.

  • Prompt Engineering Basics
  • AI for Summarisation
  • Brand Voice Adaptation
  • Fact-Checking AI Outputs

Data Storytelling for Community Insights

As communities grow, the data gets bigger. Simply showing numbers isn't enough; you'll need to explain what those numbers *mean* for our members and our business. This helps justify the community's value.

  • Identifying Key Trends
  • Connecting Data to Member Behaviour
  • Visualisation Basics
  • Impact Articulation

What you’ll use

Skills this role draws on

Technical

  • Community Lifecycle Management (Basic)
  • Sentiment Analysis & Reporting (Basic)
  • Content Strategy & Ritualisation (Support)
  • UGC Curation & Amplification (Support)
  • Crisis Communication & De-escalation (Support)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Customer Service Representative

    1-2 years

    Skills to master

    • Excellent communication (written and verbal), problem-solving under pressure, empathy, and a deep understanding of customer pain points. You'll already know how to talk to people who are frustrated!

    You're ready to move on when

    • You consistently receive positive customer feedback.
    • You're known for going the extra mile to help customers.
    • You've shown initiative in suggesting improvements to customer processes.
    • You enjoy solving problems and making people happy.
  2. 2

    Social Media Assistant / Intern

    0-1 year

    Skills to master

    • Content creation, understanding social media algorithms, audience engagement, and basic analytics. You'll know how to get people talking online.

    You're ready to move on when

    • You've successfully grown a social media following or engagement rate.
    • You're adept at crafting engaging posts and responding to comments.
    • You're always up-to-date with the latest social media trends.
    • You can demonstrate a strong understanding of online etiquette.
  3. 3

    Active Online Community Member / Volunteer Moderator

    1-3 years (informal experience)

    Skills to master

    • Understanding community dynamics, conflict resolution, fostering positive interactions, and a deep knowledge of a specific niche or platform. You've lived and breathed online communities.

    You're ready to move on when

    • You've actively contributed to or moderated a significant online community.
    • You've successfully de-escalated online arguments.
    • You have a strong reputation for being helpful and fair in an online space.
    • You can articulate what makes a good (or bad) online community.

11Where this role leads

The long view:Your journey starts here, but where it goes is really up to you. We're committed to helping you grow, whether that's becoming a leader in community management or pivoting into another exciting area of marketing. We'll provide the opportunities; you bring the drive.

Pay & demand

The figure is the median for full-time employees in the ONS occupation this job title codes to (Youth and community workers), from the April 2025 survey — about six months old when published, as ASHE always is. It is that occupation's middle, not this role's. Half earn more.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Community Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Produce copy for digital media communicationLevel 3

Applied to your work in Community Coordinator

The objective of this unit is to equip learners with an understanding of how different digital media channels influence copy production, enabling them to produce engaging and persuasive copy tailored to specific audiences and platforms. Learners will also develop the skills to review copy for accuracy, clarity, adherence to brand guidelines, and legal compliance.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Community Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Engagement Rate on PostsThe percentage of members who react, comment, or share content you've posted or initiated.If you post 10 discussion prompts in a week, and they collectively get 50 reactions and 20 comments from a community of 1,000 active members, that's roughly a 7% engagement rate. We'll track this for your content.Achieve a 5% average engagement rate on all posts you publish.
  • First Response Time (FRT)How quickly you respond to new member questions or comments that need an answer.A member asks a question at 10 am, and you reply by 2 pm – that's 4 hours. We'll look at your average across all your direct interactions. If it's always taking you a day, we'll need to figure out why.Maintain an average first response time of less than 6 hours during working days.
  • New Member Onboarding CompletionThe percentage of new members who complete our basic onboarding steps (e.g., profile setup, first post).If 100 new members join in a month, and 70 of them fill out their profile and make an introductory post, you're hitting the target. This shows you're helping people get settled.Help 70% of new members complete their onboarding within their first week.
  • Content Seeding & Curation VolumeThe number of quality discussion starters or user-generated content pieces you identify and amplify.This could be 5 discussion prompts you write, 5 interesting member posts you highlight, and 5 external articles relevant to our community that you share. It's about keeping the feed fresh.Post or re-share at least 15 pieces of engaging content per week.
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Community Coordinator to Community Manager, and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Community Manager→ your design
Where this takes you

Your journey starts here, but where it goes is really up to you. We're committed to helping you grow, whether that's becoming a leader in community management or pivoting into another exciting area of marketing. We'll provide the opportunities; you bring the drive.

See Your Progress GrowIllustration
Community Coordinator
  • Community Lifecycle Management (Basic)
  • Sentiment Analysis & Reporting (Basic)
  • Content Strategy & Ritualisation (Support)
  • UGC Curation & Amplification (Support)
  • Crisis Communication & De-escalation (Support)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Community Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Community Manager

    2-3 years in the Coordinator role

    From L1 to L2

    • Community Lifecycle Management (Intermediate): Designing user journeys and implementing basic automation rules.
    • Advocacy Program Development (Basic): Helping to identify and nurture 'super-users' for advocate programmes.
    • Advanced Analytics & Listening: Creating custom dashboards and conducting deeper sentiment analysis.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a lot of community management involves repetitive tasks and sifting through endless conversations. What if you could get a digital assistant to handle some of that grunt work? Our AI Productivity Hub is designed to do just that, giving you back precious time to focus on what truly matters: building genuine connections and creating amazing experiences for our members.

You'll be using AI tools not to replace your human touch, but to make it stronger and more efficient. Think of it as having a super-smart intern who never sleeps, helping you stay on top of everything without getting bogged down. It's about working smarter, not harder, so you can spend more time engaging and less time admin-ing.

Sentiment Triage Bot

This clever bot automatically reads incoming posts and tags them (e.g., 'Urgent-Negative,' 'Product-Feedback,' 'Positive-Story'). It'll instantly sort your queue, so you know exactly what needs your attention first, and what can wait a bit. No more manually sifting through everything.

Insight Summarizer

Imagine feeding a week's worth of forum threads or Slack conversations into a tool, and it spits out a concise summary of the top 3 emerging themes, common feature requests, and points of friction. This means you can quickly get the pulse of the community without reading every single comment.

Content Idea Generator

Stuck for ideas on what to post? This tool analyses our top-performing content and member interests, then brainstorms a list of 10 new discussion prompts, poll questions, or expert AMA ideas for your content calendar. It's like having a creative partner on demand.

Response Draft Assistant

For those common, recurring questions ('How do I reset my password?', 'When's the next release?'), this assistant creates a first draft in our approved brand voice. You just need to personalise it a little and hit 'post'. It saves you from typing out the same answer repeatedly.

Common questions

Common questions

How do you become a Community Coordinator?

Common routes in include Customer Service Representative (1-2 years), Social Media Assistant / Intern (0-1 year) and Active Online Community Member / Volunteer Moderator (1-3 years (informal experience)). Times vary with prior experience.

Where can a Community Coordinator progress to?

This role can lead on to Community Manager (2-3 years in the Coordinator role), depending on the skills you build.

What level is a Community Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Community Coordinator?

Increasingly, AI-Assisted Content Creation & Curation and Data Storytelling for Community Insights. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Community Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 17 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Community Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Marketing

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here—understanding online behaviour, digital communication, content strategy, and data analysis—are highly transferable. You could move into broader Marketing roles (e.g., Content Marketing, Social Media Marketing), Customer Success, Product Marketing, or even specialise in User Experience (UX) research, as you'll have a deep understanding of user needs. The world is your oyster, honestly.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.