The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Customer Service Representative
1-2 yearsSkills to master
- Excellent communication (written and verbal), problem-solving under pressure, empathy, and a deep understanding of customer pain points. You'll already know how to talk to people who are frustrated!
You're ready to move on when
- You consistently receive positive customer feedback.
- You're known for going the extra mile to help customers.
- You've shown initiative in suggesting improvements to customer processes.
- You enjoy solving problems and making people happy.
- 2
Social Media Assistant / Intern
0-1 yearSkills to master
- Content creation, understanding social media algorithms, audience engagement, and basic analytics. You'll know how to get people talking online.
You're ready to move on when
- You've successfully grown a social media following or engagement rate.
- You're adept at crafting engaging posts and responding to comments.
- You're always up-to-date with the latest social media trends.
- You can demonstrate a strong understanding of online etiquette.
- 3
Active Online Community Member / Volunteer Moderator
1-3 years (informal experience)Skills to master
- Understanding community dynamics, conflict resolution, fostering positive interactions, and a deep knowledge of a specific niche or platform. You've lived and breathed online communities.
You're ready to move on when
- You've actively contributed to or moderated a significant online community.
- You've successfully de-escalated online arguments.
- You have a strong reputation for being helpful and fair in an online space.
- You can articulate what makes a good (or bad) online community.