UK

United Kingdom · Business process outsourcing · Lead (8-12 years)

Lead Supplier Relationship Specialist

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandLead (8-12 years)
  • Direct reports3-5 reports
  • Reports toSupplier Relationship Coordinator Manager
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Senior Vendor Manager (BPO) · BPO Partnership Lead · Strategic Sourcing Specialist (BPO)

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

OTHM Level 5 Diploma in Logistics and Supply Chain Management. OTHM Qualifications · Level 5 · covers 1 of 7 standards
City & Guilds Level 3 Diploma in Business Administration City & Guilds Limited · Level 3 · covers 1 of 7 standards
ETCAL Level 3 Diploma in Management ETC Awards Limited · Level 3 · covers 1 of 7 standards
OCNLR Level 4 Certificate in Business Administration OCN London · Level 4 · covers 1 of 7 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Contract and Financial Management OTHM Level 5 Diploma in Logistics and Supply Chain Management.
Procure products and/or services City & Guilds Level 3 Diploma in Business Administration

The future skills this job leans on

AI Fluency working with AI as a thinking partner
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Change Fluency taking people through change
Systems Fluency seeing the whole picture
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Your Plan Illustration

Built for Lead Supplier Relationship Specialist

2 units that map to this job, from the qualifications that cover it.

  1. Contract and Financial Management OTHM Qualifications · covers 1 of 7 standards Level 5
  2. Procure products and/or services City & Guilds Limited · covers 1 of 7 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Lead Supplier Relationship Specialist?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI-Driven BPO Strategy & Oversight
  • Ecosystem Orchestration & Multi-Vendor Management
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Lead Supplier Relationship Specialist plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

This job involves managing relationships with business process outsourcing suppliers. You build supplier performance frameworks, lead negotiations, and guide a small team. You act as the main point of contact for a category of BPO services, working to get value and improvement from suppliers. The work includes spotting problems early and pushing for long-term fixes rather than reacting to issues as they arise.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

SAP Ariba / Coupa (Procurement Suites) Advanced

Leading contract authoring, managing complex supplier onboarding/offboarding workflows, running advanced spend analysis reports, and troubleshooting system issues for your team. You'll also be involved in evaluating new modules.

ServiceNow (Vendor Risk Management / GRC) Advanced

Managing and configuring vendor risk assessments, tracking audit findings, coordinating complex remediation plans with strategic suppliers, and building custom dashboards for risk monitoring. You're shaping how we use the platform for risk.

Microsoft Teams / SharePoint (Collaboration & Document Management) Advanced

Designing and managing collaborative workspaces for strategic supplier partnerships, defining information governance policies for sensitive supplier data, and integrating with other enterprise systems for seamless information flow. You're teaching your team best practices.

Microsoft Excel (Advanced: Power Query, VBA) Expert

Designing robust data models for enterprise-wide supplier performance analytics, integrating Excel with other data sources, and defining best practices for data integrity and reporting standards. You'll audit and debug complex spreadsheets.

Power BI / Tableau (Business Intelligence) Advanced

Building custom reports and dashboards for specific strategic supplier segments or BPO service lines, connecting to various complex data sources, and ensuring data governance for sensitive supplier information. You're defining what good looks like for BI in your area.

Jira / Asana (Project & Task Management) Advanced

Managing complex supplier-related projects (e.g., new BPO service line implementation, major process improvement initiatives), creating custom workflows for vendor management processes, and generating comprehensive project status reports for leadership. You're standardising how your team uses these tools.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Routine Supplier Query Resolution Escalate to L2/L3 for guidance. No independent resolution. Independently resolve standard queries within established guidelines. Escalate complex issues. Independently resolve most complex queries. Provide guidance to junior team members. Inform Manager of significant issues.
Contract Amendment Approval (Minor) No authority. Prepare documentation for review. Draft minor amendments (e.g., contact details, non-material changes) for L3/L4 review and approval. Approve minor amendments within pre-defined parameters (e.g., value <£5K, no change to core services). Consult Legal.
Supplier Performance Improvement Plan (PIP) Assist in data gathering for PIPs. Draft initial PIPs based on templates. Monitor supplier progress. Develop and implement PIPs for operational suppliers. Lead discussions with supplier. Report progress to Manager.
New Supplier Onboarding (Standard) Process initial paperwork and data entry. Coordinate standard onboarding steps, ensuring all documentation is complete. Oversee the onboarding of tactical suppliers, ensuring all internal teams are aligned. Troubleshoot issues.
Budget Allocation (within function) No authority. Provide input on budget needs for specific supplier activities. Manage small project budgets (up to £5K) for supplier-related initiatives.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

SLA Adherence Improvement
Average improvement in Service Level Agreement (SLA) adherence across your assigned BPO supplier portfolio.
Target · Achieve 5%+ improvement in average SLA adherence across assigned supplier portfolio within 12 months.

If your suppliers' average SLA adherence was 92%, you'd aim for 97% or higher by year-end. This means fewer late reports, better response times, and generally smoother operations.

Contract Value Optimisation
Measurable cost savings or added value achieved through leading contract renegotiations and identifying value leakage.
Target · Successful renegotiation of 3-5 contracts annually, yielding 2-3% cost savings or added value (e.g., enhanced services at no extra cost).

Leading a negotiation that reduces a £500,000 annual contract by 2.5%, saving £12,500, or securing an additional reporting module worth £10,000 without increasing the contract value.

Process Improvement Initiatives
Number of supplier-led process improvement initiatives you've championed and their measurable impact.
Target · Lead 2-3 process improvement initiatives with suppliers annually, resulting in measurable efficiency gains (e.g., 10% reduction in processing time for a key BPO task).

Working with a finance BPO supplier to streamline invoice processing, reducing the average cycle time from 5 days to 4, which translates to a 20% efficiency gain.

Team Development & Mentorship
The growth and performance of your direct reports, measured by their ability to take on more complex tasks and feedback from them.
Target · Positive feedback from 80%+ of mentees on development support and demonstrable progress in their individual development plans.

Your junior coordinators are confidently handling more complex supplier queries, and their performance reviews show consistent improvement, directly attributed to your coaching.

Strategic Influence & Thought Leadership
Your ability to influence internal strategy regarding BPO supplier engagement and be recognised as an expert in your category.
  • You're proactively consulted by senior leadership on new BPO initiatives. Your recommendations are regularly adopted in strategic planning. You might even be asked to present at internal leadership forums on market trends or supplier performance.
Proactive Risk Mitigation
How effectively you identify and address potential supplier risks before they become actual problems for the business.
  • You're flagging potential geopolitical risks with offshore suppliers well in advance, proposing alternative solutions, or implementing new monitoring tools before an issue impacts service delivery. We don't see surprises from your supplier portfolio.
Driving Supplier Innovation
Your success in encouraging and implementing innovative solutions or processes from your BPO suppliers.
  • Suppliers are bringing new ideas to the table because of your relationship. You've successfully piloted a new automation tool or a different service delivery model proposed by a supplier, leading to measurable benefits for us.
Stakeholder Satisfaction (Internal)
The satisfaction of our internal business units with the performance of your managed BPO suppliers and your overall relationship management.
  • Internal stakeholders consistently report high satisfaction in surveys or direct feedback sessions. They trust your judgment on supplier matters and see you as a reliable partner in ensuring their outsourced functions run well.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex Strategic Puzzles

You'll be tackling situations like how to optimise a multi-million-pound BPO contract across three different geographies, or how to mitigate risk from a sole-source supplier. These aren't simple fixes; they require deep thought, analysis, and a knack for finding creative solutions.

Being tasked with restructuring a major BPO contract to incorporate new AI capabilities, balancing cost, risk, and future innovation potential.

Building and Developing a Team

You'll get a real kick out of seeing your direct reports grow, helping them navigate tricky supplier situations, reviewing their work, and guiding their career paths. Your success is tied to their success.

Successfully coaching a junior coordinator through their first complex supplier dispute, seeing them confidently present a resolution plan to a senior manager.

Driving Tangible Business Impact

Your work directly translates into better operational efficiency, significant cost savings, or enhanced service quality for the business. You'll see the results of your strategic decisions play out in real-time.

Implementing a new supplier performance framework that visibly improves SLA adherence across a critical BPO service line, leading to positive feedback from internal stakeholders.

What frustrates people
  • Being the 'bad cop' for underperforming suppliers while simultaneously needing to maintain a collaborative relationship.
  • Internal stakeholders bypassing established procurement and vendor management processes, leading to unmanaged spend or rogue contracts.
  • Dealing with legacy systems or disparate data sources that make it incredibly difficult to get a single, accurate view of supplier performance or spend.
  • Scope creep from internal business units, leading to 'out of contract' work being performed by suppliers without proper amendments or cost adjustments.
  • Managing supplier relationships across multiple time zones and cultures, complicating communication and issue resolution.
  • The constant tension between driving cost savings and ensuring quality/innovation from strategic BPO partners.
  • Data discrepancies in supplier performance reports, requiring manual reconciliation and validation before presenting to leadership.
What this role does not give you
  • A purely operational, 'tick-the-box' routine. You'll be dealing with novel problems and strategic ambiguity regularly.
  • Complete control over all variables. You're managing external partners and internal demands, so influence is key, not direct command.
  • Zero political navigation. You'll need to manage expectations and build consensus across various internal and external groups.

8Who you work with

This role directly impacts the efficiency, cost-effectiveness, and quality of our outsourced business processes. You're shaping how we interact with key partners, influencing millions of pounds in spend, and ensuring our BPO strategy actually delivers. Get it right, and you significantly contribute to our bottom line and operational resilience. Get it wrong, and you risk service disruptions, escalating costs, and reputational damage.

Inside the business
  • VP of Operations
  • Heads of BPO Service Lines (e.g., F&A, HR, IT)
  • Legal and Compliance teams
  • Finance leadership (for budget and spend analysis)
  • Internal Audit
Outside the business
  • Strategic BPO supplier account managers and leadership
  • Supplier operational delivery teams
  • Industry analysts and consultants (occasionally)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (8+ years) in supplier relationship management, vendor management, or strategic procurement, with a significant focus on Business Process Outsourcing.
  • Demonstrable experience leading complex contract negotiations and achieving measurable value or cost savings.
  • Experience in designing and implementing supplier performance frameworks and driving continuous improvement initiatives.
  • Prior experience managing or mentoring junior team members, with a track record of developing talent.
  • Advanced proficiency in procurement suites (e.g., SAP Ariba, Coupa) and business intelligence tools (e.g., Power BI, Tableau).
  • A solid understanding of financial analysis, budgeting, and cost modelling related to BPO contracts.
  • The ability to influence and build strong relationships with senior internal stakeholders and external supplier leadership.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Modelling & Predictive Analytics for BPO

Moving beyond descriptive reporting, you'll need to build and interpret predictive models to anticipate supplier performance issues, forecast spend, and identify future cost optimisation opportunities. This means using tools like Python or R, not just Excel. If you can't predict, you're always reacting.

Time Series Forecasting · Regression Analysis · Machine Learning for Anomaly Detection · Data Governance for Advanced Analytics · Scenario Planning & Simulation

  • This month: Complete an online course on Python for data analysis (e.g., Coursera, Udemy).
  • Next quarter: Apply basic time series forecasting to one of your supplier's key performance metrics.
  • Month 3-6: Work with our internal data science team (if available) to understand how they build predictive models.
  • Month 6-12: Develop a simple predictive model for supplier risk or spend, even if it's just in Excel initially.

Quick win: Start by identifying one key supplier metric you'd like to predict. Even a simple moving average in Excel is a start. Then look for online tutorials on how to do it with Python.

Enterprise Architecture for Vendor Management Systems

You'll move from using procurement suites like Ariba or Coupa to understanding how they integrate with our broader enterprise systems (ERP, CRM, GRC). You'll need to think about data flows, system dependencies, and how to optimise the entire tech stack for supplier management. This is about being a solution architect, not just a power user.

API Integrations · Data Warehousing & ETL · System Security & Access Control · Cloud Procurement & SaaS Management · System Roadmapping & Evaluation

  • This month: Schedule meetings with our IT and Enterprise Architecture teams to understand our current system landscape.
  • Next quarter: Review the integration points between Ariba/Coupa and our ERP system.
  • Month 3-6: Map out the data flow for a critical BPO supplier from contract to invoice payment across all systems.
  • Month 6-12: Research best practices for integrating vendor management systems with broader enterprise architecture.

Quick win: Ask your IT team for a diagram of our current system integrations. It's a great starting point to understand the bigger picture.

11Staying current once you are in

What people here do to keep up
  • Regularly engage with industry forums and peer groups focused on BPO and vendor management to stay abreast of best practices and emerging trends.
  • Seek out opportunities to lead internal workshops or training sessions on supplier management best practices for junior colleagues.
  • Actively participate in professional development courses focused on advanced negotiation tactics, strategic sourcing, or leadership development.
  • Take on stretch assignments that involve managing new types of BPO services or navigating complex, high-risk supplier scenarios.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Driven BPO Strategy & Oversight

Our BPO suppliers are rapidly integrating AI and automation into their service delivery. You'll need to understand how to evaluate these capabilities, negotiate for them, and ensure they deliver real value, rather than just being a shiny new toy. If you don't, we'll fall behind competitors who are already optimising their outsourced operations.

  • AI/ML in BPO Service Delivery
  • AI Contract Clauses
  • Value Realisation from AI
  • Ethical AI & Governance
  • AI-Powered Risk Assessment

Ecosystem Orchestration & Multi-Vendor Management

Gone are the days of single, monolithic BPO providers. We're increasingly working with a complex ecosystem of niche providers, tech partners, and specialist consultancies. You'll need to orchestrate these different players to deliver a cohesive service, which is a very different skill to managing one big contract. If you can't, our outsourced operations will become fragmented and inefficient.

  • Service Integration and Management (SIAM)
  • Supplier Network Design
  • Inter-Supplier Collaboration
  • Performance Attribution in Multi-Vendor
  • Contractual Interdependencies

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • SLA & KPI Framework Design
  • Strategic Contract Lifecycle Management (CLM)
  • Advanced Vendor Performance Frameworks
  • Supplier Risk Assessment & Mitigation Architecture
  • BPO Category Management & Sourcing Strategy
  • Continuous Improvement Methodologies (Lean/Six Sigma)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Senior Supplier Relationship Coordinator (Internal Promotion)

    3-5 years as a Senior Coordinator

    Skills to master

    • Leading complex QBRs, managing tactical contract renewals, mentoring junior colleagues, and taking ownership of significant process improvement initiatives.

    You're ready to move on when

    • Consistently exceeding performance targets for your assigned supplier portfolio.
    • Proactively identifying and resolving complex supplier issues without significant managerial intervention.
    • Demonstrating strong leadership potential through informal mentorship or project leadership.
    • Successfully leading at least 2-3 significant supplier-related projects end-to-end.
  2. 2

    Strategic Sourcing Manager (External Hire)

    8-10 years in strategic sourcing roles

    Skills to master

    • Deep expertise in category management, advanced negotiation techniques, market analysis, and a proven track record of delivering significant cost savings or value in complex sourcing projects.

    You're ready to move on when

    • Experience managing multi-million-pound spend categories.
    • Demonstrable experience with end-to-end strategic sourcing processes (RFI/RFP, vendor selection, contract negotiation).
    • Strong analytical skills for TCO modelling and market benchmarking.
    • Ability to influence and collaborate with senior business stakeholders.
  3. 3

    Consultant (BPO/Procurement Focus)

    8-12 years in consulting, specialising in BPO or procurement transformation

    Skills to master

    • Client relationship management, project delivery methodologies, deep industry knowledge across multiple sectors, and the ability to diagnose complex organisational problems and propose solutions.

    You're ready to move on when

    • Experience advising multiple clients on BPO strategy or vendor management.
    • Strong presentation and stakeholder management skills.
    • Ability to quickly understand new business contexts and apply relevant frameworks.
    • A track record of driving measurable client outcomes.

15Where this role leads

The long view: This work can lead to managing bigger teams, or roles as a director of vendor management or a specialist in BPO solutions design.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Lead Supplier Relationship Specialist is actually changing.

Where it leads

Roles this leads to

The record names a next step, but the catalogue has no page for it yet:

  • Supplier Relationship Coordinator Manager (L5)

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Contract and Financial Management, worked against Lead Supplier Relationship Specialist.

Contract and Financial Management Level 5

Applied to your work in Lead Supplier Relationship Specialist

This unit aims to provide learners with a comprehensive understanding of contract and financial management within the logistics sector. Learners will explore the principles of contract management, the processes involved in managing contracts effectively, and the fundamentals of financial management in logistics operations. Furthermore, learners will understand how finances are managed within a logistics organisation, including budgeting and cost control.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

Start my Lead Supplier Relationship Specialist plan, free
See Your Progress Grow Illustration
Lead Supplier Relationship Specialist
  • SLA & KPI Framework Design
  • Strategic Contract Lifecycle Management (CLM)
  • Advanced Vendor Performance Frameworks
  • Supplier Risk Assessment & Mitigation Architecture
  • BPO Category Management & Sourcing Strategy
  • Continuous Improvement Methodologies (Lean/Six Sigma)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Lead Supplier Relationship Specialist is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Supplier Relationship Coordinator Manager (L5)

    3-5 years in the Lead Specialist role

    You'll move from leading a category and a small team to directing the entire supplier relationship management function for a specific BPO service line or region, managing a larger team of specialists and coordinators.

    • P&L Management Owning a budget of £500K-£2M, making strategic investment decisions.
    • Portfolio Optimisation Managing the entire portfolio of BPO suppliers, identifying rationalisation opportunities.
    • Innovation Incubation Driving significant innovation through strategic partnerships and pilot programmes.
    • Crisis Management Leading the response to major supplier-related crises with significant business impact.
Working with AI on the job

Working with AI

Where AI is starting to help

Imagine cutting down on the tedious parts of supplier management, freeing you up for the strategic work you actually enjoy. AI isn't just a buzzword here; it's a practical tool that can transform how you lead our BPO supplier relationships.

As a Lead Specialist, you're juggling strategic negotiations, performance oversight, and team leadership. AI can be your secret weapon, automating the grunt work and giving you deeper insights faster. This isn't about replacing your judgment, but augmenting it, letting you focus on what truly moves the needle.

Contract Clause Analysis & Compliance

AI can rapidly scan and analyse BPO contracts to identify specific clauses (e.g., termination, pricing, data security, indemnification), flag deviations from standard templates, and ensure compliance with regulatory changes. It can also compare performance data against contractual obligations, saving you hours of manual review and reducing compliance risk.

Supplier Performance Anomaly Detection

Use AI to continuously monitor large volumes of supplier performance data (SLA, KPI, incident logs) and automatically flag unusual patterns or deviations that might indicate emerging issues. This means you're proactively addressing problems before they escalate, rather than waiting for manual report generation or quarterly reviews.

Market Intelligence & Benchmarking

AI-powered tools can aggregate and analyse vast amounts of external market data (e.g., industry trends, competitor pricing, new BPO service providers, geopolitical risks). This gives you real-time insights for strategic sourcing, negotiation, and benchmarking your supplier performance against the best in the market, making you a much stronger negotiator.

Automated Communication & Response Drafting

AI can assist in drafting routine communications to suppliers (e.g., performance notifications, meeting summaries, information requests) based on predefined templates and contextual data. This ensures consistency, frees up your time for more complex interactions, and speeds up response times to supplier queries.

Common questions

Common questions

How do you become a Lead Supplier Relationship Specialist?

Common routes in include Senior Supplier Relationship Coordinator (Internal Promotion) (3-5 years as a Senior Coordinator), Strategic Sourcing Manager (External Hire) (8-10 years in strategic sourcing roles) and Consultant (BPO/Procurement Focus) (8-12 years in consulting, specialising in BPO or procurement transformation). Times vary with prior experience.

Where can a Lead Supplier Relationship Specialist progress to?

This role can lead on to Supplier Relationship Coordinator Manager (3-5 years in the Lead Specialist role), depending on the skills you build.

What new skills matter most for a Lead Supplier Relationship Specialist?

Increasingly, AI-Driven BPO Strategy & Oversight and Ecosystem Orchestration & Multi-Vendor Management. These are the skills our record of this role lists as growing.

Free tools

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17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in business process outsourcing

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills in supplier management, contract negotiation, and operational oversight carry across industries. You could move into similar roles in manufacturing, retail, financial services, or technology, wherever supply chains are complex. The work of managing external partners stays much the same, even when the products or services differ.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Lead Supplier Relationship Specialist plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.