Highfield Qualifications · RQF Level 5
Highfield Level 5 Diploma in Leading and Managing an Adult Care Service (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits90
- Guided learning599 hours
- Units in this qualification36
Awarded by Highfield Qualifications · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Business and Resource Management in an Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand principles for effective resource management
- Understand principles of effective human resource management
- Understand market provision in adult social care
- Understand integrated approaches in health and social care
Comments and Complaints in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand the management of comments and complaints
- Lead practice in listening and responding to comments and complaints
Continuous Development in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Demonstrate commitment to own development
- Demonstrate commitment to self-awareness
- Manage own workload effectively
Continuous Improvement in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand continuous quality improvement in adult social care
- Lead continuous improvement in practice
Decision Making in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand effective decision making
- Demonstrate effective decision making in own role
Develop and Evaluate Operational Plans for Own Area of ResponsibilityReal unit · Highfield Qualifications
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation
- Implement operational plans in own area of responsibility
- Monitor and evaluate operational plans in own area of responsibility
Effective Communication in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Use communication skills to achieve positive interactions
- Manage and resolve conflict
- Communicate effectively with others
- Develop communication practices that promote positive outcomes
Equality, Diversity, Inclusion and Human Rights in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand equality, diversity, inclusion, and human rights
- Demonstrate inclusive leadership and lead a culture that promotes, values and celebrates equality, diversity, inclusion, and human rights
Governance and Regulatory Processes in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand legislation and statutory guidance that underpins adult care provision
- Understand internal governance arrangements within own organisation
- Understand systems and requirements for the regulation of adult care services
- Understand the inspection process in adult social care
- Understand the inspection process in own service
Handling Information in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand effective information management
- Implement systems for effective information management
Health and Safety in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand health and safety requirements in adult social care
- Lead the implementation of health and safety requirements in adult social care
- Understand effective risk management
- Lead the implementation of policies, procedures and practices to effectively manage risk
Health and Wellbeing in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Lead a culture that promotes individuals’ wellbeing and independence in all aspects of day-to-day practice
- Understand the importance of promoting and prevention and the individual’s health and wellbeing
- Lead practice in promoting prevention and protecting individual health and wellbeing
Lead Co-production in Health and Social Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand the principles and values that underpin co-production
- Understand the legal, policy and ethical context for co-production
- Lead the implementation of co-production
- Support others to work in co-productive ways
- Evaluate the impact of co-production
Lead Digital Practice in Health and Social CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand the strategic role of digital technology in care
- Evaluate and promote the effective use of digital systems
- Understand responsibilities for digital information governance and security
- Lead others in safe and confident digital practice
- Reflect on own role in digital leadership
Lead Regulation, Governance and Quality Assurance in Adult Care ServicesReal unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of regulation and governance in adult care
- Understand the role of audits and quality assurance in governance
- Lead systems for regulatory compliance and governance
- Lead continuous improvement and quality governance
- Contribute to strategic business and service development through governance
Lead and Manage Clinical Practice in Adult Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of clinical governance and professional accountability
- Understand the scope and boundaries of clinical practice in adult care
- Lead the implementation of safe and effective clinical practice
- Manage competence and development in clinical skills
- Evaluate the effectiveness and quality of clinical practice
Lead and Manage Disciplinary and Capability Procedures in Health and Social Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand the purpose and principles of disciplinary and capability procedures
- Identify and respond to conduct and performance concerns
- Lead and manage disciplinary procedures
- Manage capability and improvement processes
Lead and Promote Trauma Informed Practice (TIP) in Health and Social Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand the principles and context of trauma-informed practice
- Understand how trauma affects behaviour, relationships and engagement
- Lead the implementation of trauma-informed practice
- Support and develop the workforce in trauma-informed approaches
- Evaluate the impact of trauma-informed practice
Leadership and Management in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand leadership and management including regulatory, policy, legal requirements and management theories and styles
- Understand leadership and management in adult care
Leading Integrated Approaches and Services in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand the context and policy drivers for integration in adult care
- Understand models and approaches to integrated working
- Lead integrated working to improve outcomes
- Manage challenges to integration services
- Evaluate the impact of integrated services
Leading Person-Centred Practice in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand person-centred, outcomes-based practice
- Understand the value of person-centred practice in partnership working to enable individuals to achieve their desired outcomes
- Lead practice to facilitate positive outcomes for individuals through person- centred practice
- Understand the role of relationships in promoting health and wellbeing
- Lead practice in recognising individuals’ relationships
- Understand positive risk-taking in the context of supporting individuals
- Lead the implementation of practices, policies and procedures to manage risk an
Leading and Managing Diverse Adult Care ServicesReal unit · Highfield Qualifications
What you'll be able to do
- Understand the scope and purpose of diverse adult care service models
- Understand the regulatory, legal and ethical frameworks for managing diverse services
- Lead and manage quality and safety across diverse adult care services
- Lead workforce planning and development across diverse services
- Lead innovation and continuous improvement across diverse services
Leading the Vision in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to develop a vision for the service
- Lead commitment and implementation of the vision and future direction of the service
Managing Services with Individual Employers and Personal AssistantsReal unit · Highfield Qualifications
What you'll be able to do
- Understand the context of services delivered by individual employers and personal assistants
- Understand the legal and ethical responsibilities of individual employers and personal assistants
- Support individual employers in managing their responsibilities
- Lead and support personal assistants in practice
- Ensure safe and sustainable practice in the individual employer/PA model
Managing Telecare and Remote Services in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand the role of telecare and remote services in adult care
- Understand the legal, ethical and organisational requirements for using telecare
- Support safe and effective use of telecare and remote services
- Supervise and support practitioners in delivering telecare and remote services
- Manage risks and ensure quality in telecare and remote services
Mental Capacity in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understanding mental capacity and consent
- Understand the use and impact of restrictive practices
Partnerships in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand the context of relationships and partnership working
- Lead effective relationships with individuals, carers and families
- Manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Work in partnerships with professionals and other agencies
Personal Wellbeing in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand own wellbeing
- Understand the importance of maintaining and improving own wellbeing
- Prevent, maintain and improve own wellbeing
- Manage own stress and anxiety
Promote Inclusive Practice in NeurodiversityReal unit · Highfield Qualifications
What you'll be able to do
- Understand theories and perspectives of neurodiversity
- Understand the impact of legislation, policy and guidance on supporting neurodivergent individuals
- Promote person-centred and inclusive practice in neurodiversity
- Guide and support others in good practice relating to neurodiversity
Safeguarding in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand requirements for safeguarding in adult care
- Lead the implementation of practices, policies and procedures to support safeguarding in adult care
Supervising Others in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand the purpose and practice of professional supervision in adult care settings
- Provide regular professional supervision
Support Individuals, Families and Carers During the Last Days of LifeReal unit · Highfield Qualifications
What you'll be able to do
- Understand the impact of the last days of life on the individual, family members and carers
- Understand how to respond to common symptoms in the last days of life
- Support individuals, family and carers during the last days of life
- Respond to changing needs of the individual, family members and carers during the last days of life
- Work according to national guidelines, local policies and procedures, taking into account preferences and wishes after the death
- Manage own feelings when supporting individuals, families and carers at end-of-l
Supporting Mental Health and Wellbeing in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand the context of mental health and wellbeing in adult care services
- Support person-centred approaches for individuals with mental health needs
- Support colleagues and teams to promote mental health and wellbeing
- Respond to concerns about mental health and wellbeing
- Reflect on own role in supporting mental health and wellbeing
Team Leadership in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Provide leadership for a team
- Manage teamwork
Team Learning and Development in Adult CareReal unit · Highfield Qualifications
What you'll be able to do
- Understand principles of learning and professional development in adult care
- Lead learning and professional development practices
Understand the Impact of Acquired Brain Injury on IndividualsReal unit · Highfield Qualifications
What you'll be able to do
- Understand acquired brain injury
- Understand the impact on individuals of acquired brain injury
- Understand the specialist communication needs of an individual with acquired brain injury
- Understand the impact that personality changes can have on an individual and those providing support
- Understand the impact of challenging behaviour
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Lead Corporate Governance Officer
Your journey in corporate governance here could take you all the way to the top. We're committed to supporting your growth, but ultimately, how far you go depends on your drive, your willingness to learn, and your ability to consistently deliver exceptional work. The opportunities are definitely there if you're ready to grab them.
See the whole journey →Showing 6 roles, drawn from 270 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Highfield Level 5 Diploma in Leading and Managing an Adult Care Service (RQF)
36 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Business and Resource Management in an Adult Care
- Comments and Complaints in Adult Care
- Continuous Development in Adult Care
- Continuous Improvement in Adult Care
- Decision Making in Adult Care
- Develop and Evaluate Operational Plans for Own Area of Responsibility
and 30 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.