How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Business and Resource Management in an Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand principles for effective resource management
- Understand principles of effective human resource management
- Understand market provision in adult social care
- Understand integrated approaches in health and social care
Comments and Complaints in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand the management of comments and complaints
- Lead practice in listening and responding to comments and complaints
Continuous Development in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Demonstrate commitment to own development
- Demonstrate commitment to self-awareness
- Manage own workload effectively
Continuous Improvement in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand continuous quality improvement in adult social care
- Lead continuous improvement in practice
Decision Making in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand effective decision making
- Demonstrate effective decision making in own role
Develop and Evaluate Operational Plans for Own Area of Responsibility Real unit · Highfield Qualifications
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation
- Implement operational plans in own area of responsibility
- Monitor and evaluate operational plans in own area of responsibility
Effective Communication in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Use communication skills to achieve positive interactions
- Manage and resolve conflict
- Communicate effectively with others
- Develop communication practices that promote positive outcomes
Equality, Diversity, Inclusion and Human Rights in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand equality, diversity, inclusion, and human rights
- Demonstrate inclusive leadership and lead a culture that promotes, values and celebrates equality, diversity, inclusion, and human rights
Governance and Regulatory Processes in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand legislation and statutory guidance that underpins adult care provision
- Understand internal governance arrangements within own organisation
- Understand systems and requirements for the regulation of adult care services
- Understand the inspection process in adult social care
- Understand the inspection process in own service
Handling Information in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand effective information management
- Implement systems for effective information management
Health and Safety in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand health and safety requirements in adult social care
- Lead the implementation of health and safety requirements in adult social care
- Understand effective risk management
- Lead the implementation of policies, procedures and practices to effectively manage risk
Health and Wellbeing in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Lead a culture that promotes individuals’ wellbeing and independence in all aspects of day-to-day practice
- Understand the importance of promoting and prevention and the individual’s health and wellbeing
- Lead practice in promoting prevention and protecting individual health and wellbeing
Lead Co-production in Health and Social Care Settings Real unit · Highfield Qualifications
What you'll be able to do
- Understand the principles and values that underpin co-production
- Understand the legal, policy and ethical context for co-production
- Lead the implementation of co-production
- Support others to work in co-productive ways
- Evaluate the impact of co-production
Lead Digital Practice in Health and Social Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand the strategic role of digital technology in care
- Evaluate and promote the effective use of digital systems
- Understand responsibilities for digital information governance and security
- Lead others in safe and confident digital practice
- Reflect on own role in digital leadership
Lead Regulation, Governance and Quality Assurance in Adult Care Services Real unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of regulation and governance in adult care
- Understand the role of audits and quality assurance in governance
- Lead systems for regulatory compliance and governance
- Lead continuous improvement and quality governance
- Contribute to strategic business and service development through governance
Lead and Manage Clinical Practice in Adult Care Settings Real unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of clinical governance and professional accountability
- Understand the scope and boundaries of clinical practice in adult care
- Lead the implementation of safe and effective clinical practice
- Manage competence and development in clinical skills
- Evaluate the effectiveness and quality of clinical practice
Lead and Manage Disciplinary and Capability Procedures in Health and Social Care Settings Real unit · Highfield Qualifications
What you'll be able to do
- Understand the purpose and principles of disciplinary and capability procedures
- Identify and respond to conduct and performance concerns
- Lead and manage disciplinary procedures
- Manage capability and improvement processes
Lead and Promote Trauma Informed Practice (TIP) in Health and Social Care Settings Real unit · Highfield Qualifications
What you'll be able to do
- Understand the principles and context of trauma-informed practice
- Understand how trauma affects behaviour, relationships and engagement
- Lead the implementation of trauma-informed practice
- Support and develop the workforce in trauma-informed approaches
- Evaluate the impact of trauma-informed practice
Leadership and Management in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand leadership and management including regulatory, policy, legal requirements and management theories and styles
- Understand leadership and management in adult care
Leading Integrated Approaches and Services in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand the context and policy drivers for integration in adult care
- Understand models and approaches to integrated working
- Lead integrated working to improve outcomes
- Manage challenges to integration services
- Evaluate the impact of integrated services
Leading Person-Centred Practice in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand person-centred, outcomes-based practice
- Understand the value of person-centred practice in partnership working to enable individuals to achieve their desired outcomes
- Lead practice to facilitate positive outcomes for individuals through person- centred practice
- Understand the role of relationships in promoting health and wellbeing
- Lead practice in recognising individuals’ relationships
- Understand positive risk-taking in the context of supporting individuals
- Lead the implementation of practices, policies and procedures to manage risk an
Leading and Managing Diverse Adult Care Services Real unit · Highfield Qualifications
What you'll be able to do
- Understand the scope and purpose of diverse adult care service models
- Understand the regulatory, legal and ethical frameworks for managing diverse services
- Lead and manage quality and safety across diverse adult care services
- Lead workforce planning and development across diverse services
- Lead innovation and continuous improvement across diverse services
Leading the Vision in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to develop a vision for the service
- Lead commitment and implementation of the vision and future direction of the service
Managing Services with Individual Employers and Personal Assistants Real unit · Highfield Qualifications
What you'll be able to do
- Understand the context of services delivered by individual employers and personal assistants
- Understand the legal and ethical responsibilities of individual employers and personal assistants
- Support individual employers in managing their responsibilities
- Lead and support personal assistants in practice
- Ensure safe and sustainable practice in the individual employer/PA model
Managing Telecare and Remote Services in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand the role of telecare and remote services in adult care
- Understand the legal, ethical and organisational requirements for using telecare
- Support safe and effective use of telecare and remote services
- Supervise and support practitioners in delivering telecare and remote services
- Manage risks and ensure quality in telecare and remote services
Mental Capacity in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understanding mental capacity and consent
- Understand the use and impact of restrictive practices
Partnerships in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand the context of relationships and partnership working
- Lead effective relationships with individuals, carers and families
- Manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Work in partnerships with professionals and other agencies
Personal Wellbeing in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand own wellbeing
- Understand the importance of maintaining and improving own wellbeing
- Prevent, maintain and improve own wellbeing
- Manage own stress and anxiety
Promote Inclusive Practice in Neurodiversity Real unit · Highfield Qualifications
What you'll be able to do
- Understand theories and perspectives of neurodiversity
- Understand the impact of legislation, policy and guidance on supporting neurodivergent individuals
- Promote person-centred and inclusive practice in neurodiversity
- Guide and support others in good practice relating to neurodiversity
Safeguarding in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand requirements for safeguarding in adult care
- Lead the implementation of practices, policies and procedures to support safeguarding in adult care
Supervising Others in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand the purpose and practice of professional supervision in adult care settings
- Provide regular professional supervision
Support Individuals, Families and Carers During the Last Days of Life Real unit · Highfield Qualifications
What you'll be able to do
- Understand the impact of the last days of life on the individual, family members and carers
- Understand how to respond to common symptoms in the last days of life
- Support individuals, family and carers during the last days of life
- Respond to changing needs of the individual, family members and carers during the last days of life
- Work according to national guidelines, local policies and procedures, taking into account preferences and wishes after the death
- Manage own feelings when supporting individuals, families and carers at end-of-l
Supporting Mental Health and Wellbeing in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand the context of mental health and wellbeing in adult care services
- Support person-centred approaches for individuals with mental health needs
- Support colleagues and teams to promote mental health and wellbeing
- Respond to concerns about mental health and wellbeing
- Reflect on own role in supporting mental health and wellbeing
Team Leadership in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Provide leadership for a team
- Manage teamwork
Team Learning and Development in Adult Care Real unit · Highfield Qualifications
What you'll be able to do
- Understand principles of learning and professional development in adult care
- Lead learning and professional development practices
Understand the Impact of Acquired Brain Injury on Individuals Real unit · Highfield Qualifications
What you'll be able to do
- Understand acquired brain injury
- Understand the impact on individuals of acquired brain injury
- Understand the specialist communication needs of an individual with acquired brain injury
- Understand the impact that personality changes can have on an individual and those providing support
- Understand the impact of challenging behaviour
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop and agree strategies to meet the health and wellbeing needs of a population
- Standard
Develop clinical protocols for delivery of services
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 1 record
- 1 record
- 1 record
- 2 records
- 1 record
Showing 6 roles, drawn from 230 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Lead Compliance & Quality Auditor
This work can lead to senior compliance or risk roles, such as director of compliance and risk or head of enterprise risk management.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Business and Resource Management in an Adult CareComments and Complaints in Adult CareContinuous Development in Adult CareContinuous Improvement in Adult CareDecision Making in Adult CareDevelop and Evaluate Operational Plans for Own Area of ResponsibilityEffective Communication in Adult CareEquality, Diversity, Inclusion and Human Rights in Adult Care
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Comments and Complaints in Adult Care” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Business and Resource Management in an Adult Care” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Lead and Manage Disciplinary and Capability Procedures in Health and Social Care Settings” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Develop and Evaluate Operational Plans for Own Area of Responsibility” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Business and Resource Management in an Adult Care, one of this qualification's own units.
Applied to your work in any of these jobs
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 5 Diploma in Leading and Managing an Adult Care Service (RQF)
36 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Business and Resource Management in an Adult Care
- Comments and Complaints in Adult Care
- Continuous Development in Adult Care
- Continuous Improvement in Adult Care
- Decision Making in Adult Care
- Develop and Evaluate Operational Plans for Own Area of Responsibility
and 30 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.