The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Associate Technical Editor (L1)
1-2 yearsSkills to master
- Mastering our internal style guide, becoming proficient with our primary CCMS (MadCap Flare/Paligo), understanding basic Git workflows, and consistently producing accurate, well-written content under guidance.
You're ready to move on when
- Consistently producing content that requires minimal review for grammar, style, and accuracy.
- Independently managing minor documentation updates and bug fixes.
- Proactively identifying and suggesting improvements for small content pieces.
- Demonstrating a solid understanding of our product's core functionality.
- 2
Junior Technical Writer / Content Intern
1-2 yearsSkills to master
- Developing foundational writing and editing skills, learning about structured authoring, understanding the software development lifecycle, and getting comfortable with basic technical tools.
You're ready to move on when
- Successfully completing assigned documentation tasks with a good understanding of the requirements.
- Actively seeking feedback and applying it to improve your work.
- Showing initiative in learning new tools and product areas.
- Consistently meeting deadlines for smaller content pieces.
- 3
Customer Support Specialist (with writing aptitude)
2-3 yearsSkills to master
- Deep understanding of user pain points and common product issues, strong communication skills (especially explaining complex ideas simply), and a natural ability to document solutions clearly.
You're ready to move on when
- Consistently writing clear, concise internal knowledge base articles or customer-facing FAQs.
- Identifying patterns in support tickets that could be solved with better documentation.
- Demonstrating a passion for making complex technical information accessible.
- Proactively contributing to improving existing support documentation.