The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
NOC Engineer (Network Operations Centre)
1-2 yearsSkills to master
- Incident triage, basic troubleshooting, following runbooks, understanding monitoring tools, initial vendor engagement.
You're ready to move on when
- Consistently resolves Tier 1/2 incidents without escalation.
- Proactively identifies and flags potential issues from monitoring alerts.
- Demonstrates a strong desire to learn and understand the 'why' behind network issues.
- Reliably executes pre-approved changes and maintenance tasks.
- 2
Junior Network Engineer
1-3 yearsSkills to master
- Basic configuration, understanding network protocols, simple project contributions, basic scripting, documentation.
You're ready to move on when
- Can independently configure and troubleshoot basic network devices (routers, switches, firewalls).
- Contributes effectively to small network projects and upgrades.
- Shows initiative in learning new technologies and improving existing processes.
- Produces clear and accurate technical documentation for their work.
- 3
IT Support Engineer with Network Specialisation
2-4 yearsSkills to master
- End-user support, network diagnostics from the client side, understanding common network services (DNS, DHCP), basic LAN troubleshooting.
You're ready to move on when
- Consistently resolves network-related user issues (e.g., Wi-Fi, VPN connectivity).
- Demonstrates a deeper understanding of network infrastructure beyond just client-side issues.
- Proactively takes on network-focused tasks and seeks opportunities to learn more about the core network.
- Has completed foundational network certifications (e.g., CompTIA Network+, CCNA).