The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
IT Helpdesk / Service Desk Analyst
1-2 yearsSkills to master
- Troubleshooting, customer service, basic networking, understanding user behaviour, ticketing systems, escalating issues effectively.
You're ready to move on when
- Consistently resolving common IT issues efficiently.
- Demonstrating an interest in security-related tickets or incidents.
- Proactively learning about cyber security in your own time.
- Excellent communication and problem-solving skills.
- 2
Network Support Technician
1-2 yearsSkills to master
- Network protocols (TCP/IP), firewall rules, routing, switching, VPNs, network monitoring tools, understanding network traffic patterns.
You're ready to move on when
- Strong grasp of network fundamentals and troubleshooting.
- Identifying and reporting suspicious network activity.
- Understanding how network devices contribute to security.
- Ability to analyse network logs.
- 3
Junior System Administrator
1-2 yearsSkills to master
- Operating system administration (Windows/Linux), user and access management, patching, server hardening, virtualisation, understanding system logs.
You're ready to move on when
- Proficient in managing and securing operating systems.
- Implementing basic security configurations on servers.
- Understanding system vulnerabilities and patching cycles.
- Experience with identity and access management.