The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
IT Helpdesk / Service Desk Analyst
1-2 yearsSkills to master
- Troubleshooting basic IT issues, understanding user needs, documenting solutions, working with ticketing systems, basic network diagnostics.
You're ready to move on when
- You're consistently resolving L1/L2 tickets efficiently.
- You've shown initiative in learning about server or network infrastructure beyond user-facing issues.
- You're actively pursuing cloud certifications in your spare time.
- 2
Junior Systems Administrator / Network Technician
0-1 yearSkills to master
- Server administration (Windows/Linux), basic networking (DNS, DHCP, firewalls), scripting (PowerShell/Bash), virtualisation concepts, hardware troubleshooting.
You're ready to move on when
- You can confidently manage and troubleshoot servers in a small to medium-sized environment.
- You've been involved in small-scale infrastructure projects or upgrades.
- You're looking for a more specialised role in cloud infrastructure.
- 3
Recent University Graduate (IT/Computer Science)
0 years (direct entry)Skills to master
- Applying theoretical knowledge to practical scenarios, structured problem-solving, collaborative project work, rapid learning of new technologies.
You're ready to move on when
- You've completed relevant coursework in cloud computing, networking, or operating systems.
- You've undertaken projects (academic or personal) that involved cloud platforms or infrastructure setup.
- You demonstrate a strong eagerness to learn and contribute to real-world technical challenges.


