United Kingdom · Technology and data · Entry Level (0-2 years)

Associate Cloud Migration Analyst

As an Associate Cloud Migration Analyst, you ensure the seamless transition of our infrastructure to the cloud, learning the ropes of cloud technology hands-on.

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

Keep this job description

Where should we send it?

One email: what AI is changing in this job, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Upskilling a team in this role? Talk to us

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toCloud Migration Specialist
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior Cloud Migration Engineer · Cloud Migration Support Specialist · Migration Assistant

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

1From this job to a course

The qualifications matched to this job

City & Guilds Level 2 Diploma in ICT Systems and Principles for IT Professionals City & Guilds Limited · Level 2 · covers 4 of 11 standards
City & Guilds Level 2 Diploma in ICT Systems Support City & Guilds Limited · Level 2 · covers 4 of 11 standards
City & Guilds Level 2 Certificate in ICT Systems Support City & Guilds Limited · Level 2 · covers 4 of 11 standards
Cambridge OCR Level 3 Cambridge Technical Certificate in IT Cambridge OCR · Level 3 · covers 3 of 11 standards
Cambridge OCR Level 3 Cambridge Technical Introductory Diploma in IT Cambridge OCR · Level 3 · covers 3 of 11 standards
Cambridge OCR Level 3 Cambridge Technical Extended Diploma in IT Cambridge OCR · Level 3 · covers 2 of 11 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Implementing and maintaining Cloud technologies and infrastructure City & Guilds Level 2 Diploma in ICT Systems and Principles for IT Professionals
Cloud computing in business Cambridge OCR Level 3 Cambridge Technical Certificate in IT

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
Sustainability Fluency building care for people and planet into the work
Trust Fluency keeping the digital world safe
Your Plan Illustration

Built for Associate Cloud Migration Analyst

2 units that map to this job, from the qualifications that cover it.

  1. Implementing and maintaining Cloud technologies and infrastructure City & Guilds Limited · covers 4 of 11 standards Level 2
  2. Cloud computing in business Cambridge OCR · covers 3 of 11 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as an Associate Cloud Migration Analyst?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

How the AI economy is changing work like this

A broad read on this kind of work, not an analysis of this job on its own. Roles that share a pattern get the same answer here.

Fading: AI does more of this

AI is increasingly handling the repetitive checklist tasks, freeing you to focus on understanding the bigger picture of cloud migrations.

→
Rising: worth more because of AI

Your ability to interpret AI-generated insights and apply them to solve unexpected migration challenges becomes invaluable.

The new skills this role is being asked for

  • Prompt Engineering for Technical Tasks
  • Cloud Security Fundamentals
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Associate Cloud Migration Analyst plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

3What this role really is

We see you

You sometimes worry that AI might take over the routine tasks you're just getting comfortable with. Yet, there's a spark of curiosity about how AI can help you tackle more complex challenges.

An Associate Cloud Migration Analyst moves applications and infrastructure from old data centres into cloud environments, following detailed instructions.

4A day in the life

Not a job advert. A real day, built from what this role actually holds.

08:45
You start your day by reviewing the latest updates in Jira, ensuring you're aligned with the day's migration tasks.
11:30
Mid-morning, you meticulously follow a migration runbook, moving an application to the cloud, double-checking each step.
14:00
After lunch, you deploy discovery agents on servers, making sure they're correctly sending data back to the migration tools.
16:30
You wrap up the day by documenting any deviations or issues encountered in Confluence, contributing to process improvements.

5What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

AWS Management Console / Azure Portal / GCP Console Basic

Launching instances from pre-defined templates, checking basic resource status (e.g., VM running, network interfaces), navigating to specific services as instructed.

Cloudamize / Flexera One / Azure Migrate Assessment Intermediate

Executing discovery scans, deploying agents, verifying agent connectivity, pulling basic inventory reports as part of the discovery phase.

AWS Application Migration Service (MGN) / Zerto / Carbonite Migrate Intermediate

Operating these tools by following runbooks: initiating replication, monitoring replication status, performing test cutovers, and executing final cutovers under supervision.

Terraform (HCL) / CloudFormation Basic

Reading and understanding existing templates to identify resources being deployed or modified. You might make minor, guided modifications to variables or resource tags.

Ansible / PowerShell / Bash Basic

Executing pre-written Ansible playbooks or PowerShell/Bash scripts to perform post-migration configuration checks, software installations, or basic server hardening. You won't be writing complex scripts from scratch.

Jira Intermediate

Updating migration status, logging issues, assigning tasks to yourself, and tracking progress of your work within migration tickets and backlogs.

Confluence Intermediate

Following detailed technical runbooks, documenting issues, and making minor updates to existing documentation pages based on your experiences.

6What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Technical Configuration Changes No independent changes. Escalate to supervisor for review and approval before any modification. Routine configuration changes within established guidelines (e.g., adjusting a VM size post-migration). Escalate for non-standard or complex changes. Full authority for technical configurations within project scope. Consult lead/architect for major architectural changes.
Migration Schedule Adjustments Inform supervisor immediately of any potential delays to your assigned tasks. No authority to adjust overall schedule. Propose minor adjustments to task-level schedules to manager. Escalate for any changes impacting overall wave timeline. Recommend schedule changes for workstreams to project lead. Authority to adjust task-level timelines within your team.
Troubleshooting & Problem Resolution Follow documented troubleshooting steps. Escalate if solution isn't found or if it requires deviation from runbook. Independently troubleshoot and resolve routine issues. Escalate complex or novel problems to senior engineers. Lead troubleshooting efforts for complex issues. Make critical decisions on rollback or alternative solutions during cutovers.
Tool Selection & Usage Use tools as directed by runbook. Report any tool issues to supervisor. Select appropriate tools from approved list for specific migration tasks. Propose new tool features or minor integrations. Evaluate and recommend new migration tools or significant toolchain changes to lead/architect.

7How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Task Execution Efficiency
The number of individual migration tasks (e.g., agent deployments, replication setups, validation checks) completed per week.
Target · Complete 15-20 tasks weekly

If a migration wave involves 50 servers, and each server needs 3 distinct tasks, you'd be expected to handle a good chunk of those tasks, say, 15-20, within a week, depending on complexity.

Runbook Execution Error Rate
The percentage of migration steps you execute that require correction or re-work due to a mistake.
Target · <1% error rate on checklist tasks

Out of 100 steps in a runbook you execute, you should ideally make no more than one error that needs fixing by someone else. This is about precision, honestly.

L1 Validation Issue Resolution Time
How quickly you can identify and resolve basic post-migration validation issues (e.g., 'service not started', 'disk full').
Target · Resolve L1 issues within 4 hours

A migrated server comes up, but a critical service hasn't started. You'd be expected to follow the troubleshooting steps in the runbook and get that service running within four hours, escalating if you're stuck.

Documentation Contribution
The number of minor updates or additions you make to existing runbooks or Confluence pages based on your experiences.
Target · 2-3 documentation updates monthly

You notice a step in a runbook is missing a screenshot, or a command needs a specific flag. You'd add that in, making the next person's life easier. It's a small thing, but it really helps the team.

Adherence to Process
How consistently you follow established migration processes and runbooks, even when things get a bit messy.
  • Your supervisor notes that you consistently stick to the agreed-upon steps. You don't try to 'wing it' or skip checks. When you do hit a snag, you raise it rather than trying to fix it off-script. We'll see this in your daily check-ins and post-migration reviews.
Proactive Learning & Curiosity
Your eagerness to understand the 'why' behind the tasks, asking questions, and seeking out knowledge about cloud technologies and migration strategies.
  • You're asking thoughtful questions during daily stand-ups, not just about 'what to do next' but 'why are we doing it this way?' You're spending some personal time on cloud certifications or tutorials. You bring up ideas for small improvements, even if they're not fully baked yet.
Team Collaboration & Communication
How well you communicate your progress, issues, and needs to your team members and supervisor.
  • You provide clear, concise updates in daily stand-ups. If you're stuck, you ask for help early, not after hours of struggling. You respond promptly to messages from your team. You're generally seen as someone who pulls their weight and helps out where they can.
Quality of Handover Notes
When you complete a task or shift, how clear and comprehensive are your notes for the next person taking over?
  • The next person on shift can pick up exactly where you left off without needing to ask you a dozen questions. Your notes in Jira or the runbook are easy to understand, even for someone who wasn't involved in the previous steps. This is about being considerate to your colleagues, honestly.

8Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Learning New Technology

You're excited to get hands-on with AWS, Azure, or GCP every day. You'll spend your lunch break reading up on a new cloud service or watching a tutorial. When a new tool is introduced, you're the first to dive in.

You're thrilled when the team starts using a new cloud service for a migration, seeing it as a chance to add a new skill to your toolkit. You’ll ask your supervisor for resources to learn more about it.

Seeing Tangible Results

You get a real kick out of seeing a server successfully migrated and working in the cloud. You like the satisfaction of completing a task and knowing it's contributed to a bigger goal.

After a successful cutover weekend, you feel a genuine sense of accomplishment, knowing that the application is now running in its new cloud home, thanks in part to your efforts.

Contributing to a Team Goal

You enjoy being part of a team working towards a common, challenging objective. You're happy to support others and celebrate collective successes.

You actively participate in daily stand-ups, offering to help colleagues if you're ahead on your own tasks, and you're genuinely pleased when a migration wave successfully completes.

What frustrates people
  • Dealing with inaccurate discovery data that wastes your time.
  • Having a meticulously planned task cancelled last minute due to an unrelated issue.
  • Being asked to perform the same repetitive checks over and over again.
  • The 'pocket veto' from application owners who drag their feet on sign-offs.
  • Finding hard-coded IP addresses in legacy applications that turn a simple 'lift and shift' into a headache.
What this role does not give you
  • Full autonomy over technical design or strategic decisions.
  • A quiet, unchanging, predictable work environment.
  • The ability to avoid repetitive, albeit essential, tasks.
  • Immediate visibility of every piece of your work going into production.

9Who you work with

Your work directly contributes to the speed and success of our cloud adoption. Every server or application you help migrate smoothly means we're one step closer to a more agile, cost-effective, and resilient IT environment. Get it wrong, and we face delays, potential service disruptions, and a lot of extra cost in fixing things. Frankly, you're a critical cog in a very big machine, even at this early stage.

Inside the business
  • Cloud Migration Specialists (your direct team)
  • Senior Cloud Migration Engineers
  • Application Owners (the folks whose apps you're moving)
  • Infrastructure Operations Team (who look after the old kit)
  • IT Service Desk (who'll hear about issues first)
Outside the business
  • Cloud Service Providers (AWS, Azure, GCP support, occasionally)
  • Migration Tool Vendors (if you hit a specific tool bug)

10What you need before you start

Not a wish list. The things you would be expected to already have.

  • A foundational understanding of IT infrastructure (servers, networks, storage), gained through education or practical experience.
  • Demonstrable ability to follow complex, multi-step technical instructions precisely.
  • Basic experience with command-line interfaces (CLI) for either Windows (PowerShell) or Linux (Bash).
  • A genuine, strong interest in cloud computing and a desire to build a career in this area.
  • Ability to work effectively in a team, communicating clearly and asking for help when needed.

11What to practise next

Where the job is going, and what to do about it starting this week.

Basic Automation Scripting (PowerShell/Bash)

While you start by executing pre-written scripts, being able to write your own simple scripts for repetitive tasks will significantly boost your productivity and allow you to take on more complex work.

Variables and Data Types · Conditional Logic (If/Else) · Loops (For/While) · Error Handling

  • This month: Find a simple, repetitive manual task you do weekly and try to write a basic script for it.
  • Month 2: Ask your supervisor for a small, non-critical scripting task to work on, with their guidance.
  • Month 3: Get your script reviewed by a more senior engineer and incorporate their feedback.
  • Month 4: Look for opportunities to contribute small script improvements to existing runbooks.

Quick win: Start by automating a simple file copy or a service status check on a test server. Small wins build confidence.

Advanced Cloud Console Navigation & Resource Management

As you become more familiar, you'll need to move beyond just launching instances. You'll need to understand how to find specific information, troubleshoot connectivity, and manage various cloud resources more independently.

Resource Tagging and Organisation · Monitoring and Logging Services · Networking Troubleshooting in Cloud · Cost Explorer / Billing Dashboards

  • This month: Spend 15 minutes each day exploring a different section of the cloud console (e.g., VPC, IAM, EC2).
  • Month 2: Practice finding specific information about a server (e.g., its IP, associated security groups, recent activity) without being told exactly where to click.
  • Month 3: Take an online lab that focuses on troubleshooting a cloud networking issue.
  • Month 4: Present a 'tip of the week' to your team on an interesting feature you found in the cloud console.

Quick win: Learn all the keyboard shortcuts for your preferred cloud console. It'll make you feel like a wizard, honestly.

12Staying current once you are in

What people here do to keep up
  • Completing online courses on cloud platforms (e.g., Udemy, Coursera, Pluralsight) to deepen your understanding of specific services.
  • Participating in cloud community forums or local meetups to learn from others and stay updated on industry trends.
  • Setting up a personal cloud sandbox environment (using free tiers) to experiment with services and practice deployments.
  • Reading industry blogs and whitepapers from cloud providers to keep abreast of new features and best practices.
  • Seeking out mentorship from more experienced engineers within the team to accelerate your learning.

13The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering for Technical Tasks

AI assistants are becoming incredibly powerful for drafting code, summarising logs, and even suggesting troubleshooting steps. Analysts who can 'talk' to these AIs effectively will be far more productive.

  • Clear and Concise Prompting
  • Context Provision
  • Output Validation
  • Iterative Prompting

Cloud Security Fundamentals

As you get more hands-on with cloud environments, understanding basic security principles becomes vital. Every action you take has security implications, and you need to recognise potential risks.

  • Shared Responsibility Model
  • Identity and Access Management (IAM)
  • Network Security Groups / Firewalls
  • Data Encryption at Rest and in Transit

14What you’ll use

What you’ll use

Skills this role draws on

Technical

  • The 6 R's of Migration Strategy (Conceptual)
  • Wave Planning & Move Group Analysis (Awareness)
  • Cloud Adoption Framework (CAF) Principles
  • Application Dependency Mapping (Reading)
  • Cutover Planning & Execution (Following)
  • Basic Networking Concepts

15The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    IT Helpdesk / Service Desk Analyst

    1-2 years

    Skills to master

    • Troubleshooting basic IT issues, understanding user needs, documenting solutions, working with ticketing systems, basic network diagnostics.

    You're ready to move on when

    • You're consistently resolving L1/L2 tickets efficiently.
    • You've shown initiative in learning about server or network infrastructure beyond user-facing issues.
    • You're actively pursuing cloud certifications in your spare time.
  2. 2

    Junior Systems Administrator / Network Technician

    0-1 year

    Skills to master

    • Server administration (Windows/Linux), basic networking (DNS, DHCP, firewalls), scripting (PowerShell/Bash), virtualisation concepts, hardware troubleshooting.

    You're ready to move on when

    • You can confidently manage and troubleshoot servers in a small to medium-sized environment.
    • You've been involved in small-scale infrastructure projects or upgrades.
    • You're looking for a more specialised role in cloud infrastructure.
  3. 3

    Recent University Graduate (IT/Computer Science)

    0 years (direct entry)

    Skills to master

    • Applying theoretical knowledge to practical scenarios, structured problem-solving, collaborative project work, rapid learning of new technologies.

    You're ready to move on when

    • You've completed relevant coursework in cloud computing, networking, or operating systems.
    • You've undertaken projects (academic or personal) that involved cloud platforms or infrastructure setup.
    • You demonstrate a strong eagerness to learn and contribute to real-world technical challenges.

16How people get here · where they go next

Came from
IT Helpdesk / Service Desk Analyst
1-2 years
You mastered troubleshooting basic IT issues and started exploring server infrastructure, preparing you for cloud migration tasks.
You are here
Associate Cloud Migration Analyst
Entry Level (0-2 years)
An Associate Cloud Migration Analyst moves applications and infrastructure from old data centres into cloud environments, following detailed instructions.
Goes to
Cloud Migration Specialist (Level 2)
2-3 years
This role involves taking ownership of entire migration projects, guiding others, and directly communicating with stakeholders.

The long view: This role can lead to Senior Cloud Migration Engineer, Lead Cloud Migration Architect, or Cloud Automation Specialist.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Associate Cloud Migration Analyst is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Implementing and maintaining Cloud technologies and infrastructure, worked against Associate Cloud Migration Analyst.

Implementing and maintaining Cloud technologies and infrastructure Level 2

Applied to your work in Associate Cloud Migration Analyst

This unit aims to provide learners with a comprehensive understanding of cloud computing concepts, service models, and deployment options. Learners will develop the skills to create, configure, and manage cloud infrastructure, including virtual machines, storage, and networks, as well as deploy applications and services to a cloud platform.

The Explorer Last time, we explored using AI to draft a basic PowerShell script. How did it feel testing it on a non-production server?

You It was a bit challenging, but I learned a lot from the process.

The Explorer Great! Let's build on that by identifying a routine check you perform often and see how AI can help automate it. This will deepen your understanding and boost your efficiency.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

A year from now

A year from now, you confidently handle complex migrations independently, using AI as a powerful tool to enhance your decision-making.

See Your Progress Grow Illustration
Associate Cloud Migration Analyst
  • The 6 R's of Migration Strategy (Conceptual)
  • Wave Planning & Move Group Analysis (Awareness)
  • Cloud Adoption Framework (CAF) Principles
  • Application Dependency Mapping (Reading)
  • Cutover Planning & Execution (Following)
  • Basic Networking Concepts
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

17The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Associate Cloud Migration Analyst is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Cloud Migration Specialist (Level 2)

    2-3 years in the Associate role

    From executing individual tasks to owning the end-to-end migration of small, non-complex servers and applications.

    • Advanced Cloud Console Operations Configuring VPCs/VNETs, security groups, IAM roles independently.
    • Migration Tool Expertise Deep configuration and troubleshooting of specific migration tools (e.g., AWS MGN, Azure Migrate).
    • Basic IaC Authoring Writing simple Terraform modules or CloudFormation templates from scratch for target infrastructure.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, cloud migration involves a fair bit of repetitive work and digging through logs. Good news: AI isn't here to replace you, but to give you a serious leg up. Imagine having an intelligent assistant that handles the tedious bits, freeing you up to learn more, tackle tougher problems, and actually enjoy your job more.

For an Associate Cloud Migration Analyst, AI tools can be a game-changer. They can help you with the mundane, error-prone tasks, meaning you can focus on understanding the bigger picture and developing your core skills faster. It's about working smarter, not just harder, and making sure you're not bogged down by the bits that can be automated.

Runbook & Script Generation

Use AI assistants to generate boilerplate sections for your runbooks or simple PowerShell/Bash scripts for common pre/post-migration checks. Think 'check service status' or 'validate disk space' scripts. You'll still need to review and test them, of course, but it saves you the initial drafting time.

Obscure Error Code Solver

When a cryptic error code pops up from a migration tool or cloud provider API, instead of spending an hour trawling through forums, feed it into an AI chat. It can instantly search documentation and knowledge bases for known issues and suggest solutions or workarounds. It's like having a super-fast search engine dedicated to troubleshooting.

Stakeholder Comms Assistant

Need to draft a quick email to an application owner about a planned downtime, or a status update for your supervisor? Give the AI the key data points (what's happening, when, impact), and it'll generate a clear, concise first draft. You'll then just need to tweak it to sound like you.

Learning & Documentation Summariser

Got a long piece of cloud documentation or a technical article you need to understand quickly? Use AI to summarise the key points. Or, if you've written a detailed log of an issue, ask the AI to condense it into bullet points for a team update. It's a fantastic way to absorb information faster and make your notes more efficient.

Common questions

Common questions

How do you become an Associate Cloud Migration Analyst?

Common routes in include IT Helpdesk / Service Desk Analyst (1-2 years), Junior Systems Administrator / Network Technician (0-1 year) and Recent University Graduate (IT/Computer Science) (0 years (direct entry)). Times vary with prior experience.

Where can an Associate Cloud Migration Analyst progress to?

This role can lead on to Cloud Migration Specialist (2-3 years in the Associate role), depending on the skills you build.

What new skills matter most for an Associate Cloud Migration Analyst?

Increasingly, Prompt Engineering for Technical Tasks and Cloud Security Fundamentals. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

18Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in technology and data

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills involved in cloud migration transfer to broader Cloud Engineering, DevOps, Cloud Security, or Site Reliability Engineering roles, in almost any industry that uses cloud platforms.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Associate Cloud Migration Analyst plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.