UK

United Kingdom · Business Transformation Change · Entry Level (0-2 years)

Change Communications Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toSenior Change & Engagement Consultant
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior Stakeholder Engagement Assistant · Transformation Support Officer · Business Change Administrator

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Change Communications Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

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1What this role really is

This isn't just about sending emails; it's about making sure everyone understands why we're changing, what's in it for them, and how it'll affect their day. You'll be the person helping to get the right messages to the right people at the right time. Think of yourself as the project's voice, making sure everyone feels heard and informed, even when things are a bit messy. It's a busy role, but you'll learn loads about how big companies actually change.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

MS Teams (including Planner, Forms)Intermediate

Participating in team calls, setting up basic channels for project comms, managing files, and creating simple forms for feedback.

Asana / Monday.com (or similar PM tool)Basic

Updating your own tasks, tracking personal work progress, and pulling pre-built reports to see what's next on your plate.

Salesforce (Service Cloud) / HubSpot (or similar CRM)Intermediate

Logging stakeholder interactions, updating contact records, and running basic reports on engagement frequency to keep lists current.

SurveyMonkey Enterprise / Qualtrics (or similar survey tool)Intermediate

Drafting surveys from existing templates, distributing links to collect feedback, and performing basic data exports for analysis.

Microsoft Office Suite (Word, PowerPoint, Excel)Advanced

Creating and formatting professional documents, presentations, and simple spreadsheets for tracking and reporting. You'll be comfortable with all the core functions.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Communication Content & MessagingDraft content based on clear briefs; flag potential misunderstandings for review.Develop content independently for specific audiences; get sign-off from project lead.Define communication strategy and key messages; approve final content for release.
Stakeholder Engagement ApproachExecute engagement activities (e.g., send invites, update records) as directed.Propose engagement tactics for specific stakeholder groups; manage small engagement plans.Design and lead comprehensive engagement strategies for entire projects/programmes.
Project Timelines & PrioritiesManage your own task deadlines; escalate any potential delays to your manager.Adjust communication schedules within project guidelines; flag risks to project timeline.Negotiate communication timelines with project leads; influence overall project schedule.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Communication Delivery Timeliness
How often you get communication assets (like emails, intranet posts, or briefing packs) out on time, according to the agreed schedule.
Target · 95% of all scheduled communications delivered on or before deadline

If we planned to send 20 communications this month, you'd need to hit the deadline for at least 19 of them. Missing one or two is okay, but consistently being late means people don't get the info when they need it.

Key Email Open Rates
The percentage of people who open important emails you've sent out about changes.
Target · Achieve >80% open rate on critical change communication emails

If you send an email about a new expenses system to 500 people, we'd expect at least 400 of them to open it. If it's much lower, we need to figure out why – maybe the subject line wasn't clear enough, or we sent it at the wrong time.

Survey 'Understanding of Change' Scores
Measuring how well people understand the reasons behind a change and what it means for them, based on short surveys.
Target · Increase scores on post-campaign surveys measuring 'understanding of the change' by +20 points (e.g., from 50% to 70%)

After a series of comms about a new HR system, if a survey shows 50% of staff 'strongly understand' the change, we'd aim for that to be 70% after your next campaign. It's about making sure your messages are actually landing.

Clarity & Conciseness of Communications
How easy your written communications are to understand, and if they get straight to the point.
  • Feedback from colleagues that your drafts are 'easy to read' or 'make sense'. Senior team members rarely needing to heavily edit your work for clarity. You'll be able to explain complex project updates in simple, jargon-free language.
Proactive Issue Flagging
How well you spot potential communication problems or stakeholder concerns before they become big issues.
  • You'll bring up questions like 'Do we think Finance will understand this?' or 'Should we check with Legal before sending?' during planning meetings. You'll flag when a message might be misunderstood or when a key person hasn't received an important update.
Stakeholder List Accuracy & Maintenance
Keeping our lists of who needs to be communicated with up-to-date and accurate.
  • No one complains they're getting emails they shouldn't, or missing ones they should have. Your stakeholder lists are always current, with correct contact details and team allocations. You'll regularly check in with project leads to make sure the lists reflect the latest team structures.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Making a Tangible Difference to People's Day

You'll feel good knowing that your clear email helped someone understand a new process, saving them frustration. When a colleague thanks you for a helpful update, that's what keeps you going.

Someone from the frontline team tells you that the 'how-to' guide you helped put together made their first day with the new system much easier.

Learning How Big Businesses Actually Change

You're constantly asking 'why?' and 'how does this work?'. You'll enjoy seeing the inner workings of major projects, understanding the strategy behind the communications, and picking up new skills from experienced colleagues.

You're keen to sit in on project meetings, even if you're just taking notes, because you want to understand the bigger picture and how different pieces fit together.

Organising Information and Bringing Clarity

You get a real kick out of taking a load of messy information and turning it into something structured, clear, and easy to digest. You love making sense of chaos for others.

You're given a bunch of scattered notes from a workshop and you turn them into a perfectly organised, easy-to-read summary that everyone appreciates.

What frustrates people
  • Being seen as 'just the comms person' or 'the admin' rather than a strategic partner.
  • Chasing busy project managers for content or approvals, and feeling like you're nagging.
  • Drafting what you think is a perfect message, only for it to be heavily edited or scrapped at the last minute.
  • Dealing with 'change fatigue' from colleagues who've been through too many transformations already.
  • Getting conflicting feedback from different stakeholders on the same piece of communication.
What this role does not give you
  • Full autonomy over strategic direction or major project decisions – you're here to support and execute.
  • A quiet, predictable workload – expect urgent requests and shifting priorities.
  • A role where you only ever create brand-new, exciting content – there's a lot of updating, reformatting, and adapting existing materials.
  • The ability to single-handedly fix all organisational resistance to change – you're part of a bigger team effort.

6Who you work with

This role directly supports the smooth adoption of new processes and systems by ensuring clear, consistent information reaches all affected colleagues. Your work helps reduce confusion, manage expectations, and ultimately, speeds up how quickly the business can realise the benefits of its transformation projects. Get it wrong, and people might not even know a new system is coming, let alone how to use it.

Inside the business
  • Project Managers (for specific transformation projects)
  • Internal Communications team (for message alignment)
  • HR Business Partners (for people-related change impacts)
  • Departmental Leads (who receive the communications)
  • Training Team (to ensure comms align with learning programmes)
Outside the business
  • External vendors (who might supply tools or services for the transformation)
  • Consultancy partners (who might be helping with the change programme)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A genuine interest in how organisations change and how people react to it.
  • Excellent written and verbal communication skills – you can express yourself clearly and concisely.
  • Strong organisational skills; you're good at keeping track of tasks and managing your time.
  • Proficiency with standard office software (Microsoft Word, PowerPoint, Excel).
  • The ability to work effectively as part of a team and take direction from senior colleagues.
  • A proactive attitude – you're happy to ask questions and take initiative within your scope.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Visualisation & Reporting

As we collect more data on communication effectiveness and stakeholder sentiment, being able to turn that raw data into clear, compelling visuals will be crucial. You'll need to move beyond just reading dashboards to helping build them.

Dashboard Design Principles · Data Storytelling · Connecting Data Sources

  • This quarter: Take an online course on Tableau or Power BI basics. Many free tutorials are available.
  • Next quarter: Try to build a simple dashboard using dummy data or publicly available datasets.
  • Month 6: Ask your manager if you can shadow a senior colleague who's building a report or dashboard, and offer to help with data input or formatting.
  • Ongoing: Look at existing dashboards in the company and critically assess what works well and what could be improved.

Quick win: Start experimenting with Excel's charting functions to visualise simple datasets. It's a great way to get comfortable with data representation.

9Staying current once you are in

What people here do to keep up
  • Join relevant professional groups or online communities focused on internal communications or change management.
  • Read industry blogs and articles to stay up-to-date on best practices in change communications.
  • Attend internal webinars or training sessions on project management methodologies or new software tools.
  • Seek out opportunities to shadow senior colleagues in meetings or workshops to learn from their approach to stakeholder engagement.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Prompt Engineering & AI-Assisted Content Creation

AI tools like ChatGPT and Claude are already transforming how we draft communications. People who can 'talk' to these AIs effectively will be able to produce high-quality drafts much faster, freeing up time for more strategic thinking and stakeholder interaction. It's not about replacing you, it's about making you super-efficient.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Change Communications Coordinator

3 units that map to this job, from the qualifications that cover it.

  1. Manage the change in organisational activities 4City and Guilds of London Institute · covers 3 of 10 standardsLevel 3
  2. Plan change for a teamPearson EDI · covers 1 of 10 standardsLevel 3
  3. Implement changeHighfield Qualifications · covers 1 of 10 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering & AI-Assisted Content Creation

AI tools like ChatGPT and Claude are already transforming how we draft communications. People who can 'talk' to these AIs effectively will be able to produce high-quality drafts much faster, freeing up time for more strategic thinking and stakeholder interaction. It's not about replacing you, it's about making you super-efficient.

  • Clear Prompting
  • Context & Persona
  • Iterative Refinement
  • Output Validation

What you’ll use

Skills this role draws on

Technical

  • Change Management Frameworks (Foundational Awareness)
  • Stakeholder Analysis & Mapping (Supportive Role)
  • Strategic Communications Planning (Execution Support)
  • Benefits Realisation Management (Data Input)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Office Administrator / Executive Assistant

    1-2 years

    Skills to master

    • Organisation, scheduling, professional communication (written and verbal), managing multiple priorities, supporting senior staff.

    You're ready to move on when

    • Consistently manages complex calendars and meeting logistics without errors.
    • Proactively identifies and resolves administrative issues before they arise.
    • Receives positive feedback on clarity and professionalism of written communications.
    • Demonstrates a keen interest in the wider business context beyond administrative tasks.
  2. 2

    Marketing Assistant / Internal Communications Intern

    0-2 years

    Skills to master

    • Content drafting, understanding different audience segments, basic campaign execution, using communication tools, brand guidelines adherence.

    You're ready to move on when

    • Produces clear, engaging copy for various internal or external channels.
    • Understands the importance of consistent messaging and brand voice.
    • Can use email marketing platforms or content management systems effectively.
    • Shows initiative in suggesting new communication ideas or improvements.
  3. 3

    Customer Service Representative / Helpdesk Support

    1-3 years

    Skills to master

    • Empathetic communication, problem-solving under pressure, translating technical information for non-technical users, active listening, managing expectations.

    You're ready to move on when

    • Consistently achieves high customer satisfaction scores due to clear communication.
    • Successfully de-escalates difficult customer situations with calm, clear messaging.
    • Can explain complex product or process changes in simple terms.
    • Demonstrates a desire to understand the 'why' behind customer issues and systemic problems.

11Where this role leads

The long view:Your journey starts here, learning the ropes and making a real impact on how our colleagues experience change. We're excited to see where you take it, and we'll be there to support you every step of the way.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Change Communications Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Manage the change in organisational activities 4Level 3

Applied to your work in Change Communications Coordinator

This unit aims to provide learners with an understanding of organisational change, including the need for it and its potential impact. Learners will explore different change management models and develop the ability to plan and implement change activities effectively. Furthermore, learners will be able to monitor and evaluate the effectiveness of change initiatives within an organisation.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Change Communications Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Communication Delivery TimelinessHow often you get communication assets (like emails, intranet posts, or briefing packs) out on time, according to the agreed schedule.If we planned to send 20 communications this month, you'd need to hit the deadline for at least 19 of them. Missing one or two is okay, but consistently being late means people don't get the info when they need it.95% of all scheduled communications delivered on or before deadline
  • Key Email Open RatesThe percentage of people who open important emails you've sent out about changes.If you send an email about a new expenses system to 500 people, we'd expect at least 400 of them to open it. If it's much lower, we need to figure out why – maybe the subject line wasn't clear enough, or we sent it at the wrong time.Achieve >80% open rate on critical change communication emails
  • Survey 'Understanding of Change' ScoresMeasuring how well people understand the reasons behind a change and what it means for them, based on short surveys.After a series of comms about a new HR system, if a survey shows 50% of staff 'strongly understand' the change, we'd aim for that to be 70% after your next campaign. It's about making sure your messages are actually landing.Increase scores on post-campaign surveys measuring 'understanding of the change' by +20 points (e.g., from 50% to 70%)
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Change Communications Coordinator to Stakeholder Engagement Specialist (Level 2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Stakeholder Engagement Specialist (Level 2)→ your design
Where this takes you

Your journey starts here, learning the ropes and making a real impact on how our colleagues experience change. We're excited to see where you take it, and we'll be there to support you every step of the way.

See Your Progress GrowIllustration
Change Communications Coordinator
  • Change Management Frameworks (Foundational Awareness)
  • Stakeholder Analysis & Mapping (Supportive Role)
  • Strategic Communications Planning (Execution Support)
  • Benefits Realisation Management (Data Input)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Change Communications Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Stakeholder Engagement Specialist (Level 2)

    2-3 years in the Coordinator role

    You'll move from supporting tasks to owning specific workstreams within a project. You'll have more autonomy and be responsible for managing smaller communication plans end-to-end.

    • Full ownership of a communication plan for a specific business unit or project stream.
    • Designing and running basic feedback surveys, including simple analysis of results.
    • Segmenting stakeholder lists and tailoring messages more independently.
    • More direct interaction with mid-level managers and project leads.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a lot of comms work can be repetitive. But what if you could cut down on the grunt work and focus on the really interesting bits? Our team is already using AI to make life easier, and you'll be right there with us, learning how to use these tools to speed up your day.

We're not talking about robots taking over your job. Instead, think of AI as your super-smart assistant. It'll help you draft emails faster, summarise feedback quicker, and even spot potential issues before they become problems. You'll get hands-on experience with these tools from day one, helping you become a more efficient and impactful Change Communications Coordinator.

Drafting Comms in Minutes

Use generative AI (like a custom GPT-4 prompt) to take a technical project update and instantly get 3-4 different versions tailored for various internal audiences – say, one for execs, one for frontline staff, and one for IT. You'll then tweak and perfect them.

Quick Feedback Summaries

Feed open-ended responses from surveys or internal chat logs into an AI tool. It'll quickly pull out the main themes, common questions, and even flag any strong positive or negative sentiment, saving you hours of manual reading.

Meeting Note Magic

Use AI transcription and summarisation tools for project meetings. You'll get a clean transcript and a concise summary of key decisions and actions, freeing you up to focus on the discussion rather than furiously typing notes.

Idea Generation & Brainstorming

Stuck on how to explain a complex change simply? Use AI to brainstorm different analogies, headlines, or communication angles. It's like having a creative partner who never runs out of ideas, giving you a great starting point.

Common questions

Common questions

How do you become a Change Communications Coordinator?

Common routes in include Office Administrator / Executive Assistant (1-2 years), Marketing Assistant / Internal Communications Intern (0-2 years) and Customer Service Representative / Helpdesk Support (1-3 years). Times vary with prior experience.

Where can a Change Communications Coordinator progress to?

This role can lead on to Stakeholder Engagement Specialist (Level 2) (2-3 years in the Coordinator role), depending on the skills you build.

What level is a Change Communications Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Change Communications Coordinator?

Increasingly, Prompt Engineering & AI-Assisted Content Creation. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Change Communications Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Change Communications Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Business Transformation Change

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain in this role – understanding people, clear communication, managing change – are highly transferable. You could easily move into similar change or communications roles in almost any industry, from financial services to tech, healthcare, or even the public sector. Every organisation needs people who can help them navigate change.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.