The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Associate Solutions Consultant
1-2 yearsSkills to master
- Delivering standard demos, answering basic RFP questions, shadowing senior colleagues, active listening in discovery calls.
You're ready to move on when
- Consistently hitting technical win rates on smaller, less complex deals.
- Proactively taking on more challenging demo scenarios.
- Receiving positive feedback from Account Executives on your support.
- 2
Technical Support Engineer / Specialist
2-4 yearsSkills to master
- Deep product troubleshooting, understanding common customer pain points, explaining technical concepts clearly to non-technical users, managing customer expectations.
You're ready to move on when
- Consistently resolving complex technical issues for customers.
- Being the 'go-to' person for specific product areas.
- Expressing a strong desire to move into a more commercial, pre-sales role.
- 3
Implementation Consultant / Professional Services
2-3 yearsSkills to master
- Project management, understanding customer requirements, configuring solutions, managing go-live processes, post-sales technical problem-solving.
You're ready to move on when
- Successfully leading multiple customer implementations end-to-end.
- Demonstrating strong client-facing communication skills.
- Showing an interest in influencing the sales process earlier on.