The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Customer Service Assistant (Travel/Retail)
1-2 yearsSkills to master
- Handling client enquiries, problem-solving under pressure, clear communication, basic administrative tasks.
You're ready to move on when
- Consistently high customer satisfaction scores.
- Ability to manage multiple customer interactions simultaneously.
- Demonstrated reliability and attention to detail in previous roles.
- A clear passion for travel and helping people.
- 2
Administrative Assistant / Office Support
1-2 yearsSkills to master
- Organisation, data entry accuracy, managing schedules, supporting multiple team members, learning new software quickly.
You're ready to move on when
- Excellent organisational skills and ability to manage competing priorities.
- Proven track record of accurate data input and record keeping.
- Positive feedback from colleagues on your supportive nature and efficiency.
- Eagerness to take on new responsibilities and learn new systems.
- 3
Travel & Tourism College Graduate
0-1 year (direct entry)Skills to master
- Foundational industry knowledge, customer service theory, basic business acumen, research skills.
You're ready to move on when
- Strong academic performance in travel-related subjects.
- Completion of relevant work placements or internships.
- Enthusiasm for applying theoretical knowledge in a practical setting.
- Good understanding of global geography and travel logistics.