How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Pearson Education Ltd has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Pearson Education Ltd awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Pearson Education Ltd.
BTEC Firsts allow level 2 learners to develop their knowledge and understanding by applying their learning and skills in a work-related context.
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Pearson Education Ltd. It does the teaching and the mapping. Pearson Education Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Airports and Airlines Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the structure of airports and their operations
- Understand the roles and responsibilities of different airport personnel
- Understand the different types of airlines and their business models
- Understand the factors that influence airline route planning
- Understand the regulations and safety procedures governing airports and airlines
Delivering the Travel and Tourism Customer Experience Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of customer service in the travel and tourism industry
- Understand the different needs and expectations of travel and tourism customers
- Understand how to communicate effectively with customers from diverse backgrounds
- Understand how to handle customer complaints and resolve issues
- Understand how to provide a positive and memorable customer experience
Factors Affecting Worldwide Travel and Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Identify a range of factors that affect worldwide travel and tourism
- Explain how economic factors influence travel and tourism
- Analyse the impact of political factors on travel and tourism
- Assess the role of environmental factors in travel and tourism
- Evaluate the influence of social and cultural factors on travel and tourism
Holiday Representatives Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the role and responsibilities of a holiday representative
- Identify the key skills and qualities required to be an effective holiday representative
- Demonstrate effective communication and customer service skills in a holiday representative context
- Understand the importance of health and safety procedures in a holiday environment
- Explain how to handle customer complaints and resolve issues effectively
Hospitality Operations in the Travel and Tourism Sector Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the different types of hospitality operations within the travel and tourism sector
- Understand the principles of providing excellent customer service in hospitality settings
- Understand the importance of hygiene and safety standards in hospitality operations
- Understand the roles and responsibilities of different hospitality staff
- Understand the impact of travel and tourism trends on hospitality operations
International Travel and Tourism Destinations Real unit · Pearson Education Ltd
What you'll be able to do
- Identify a range of popular international travel and tourism destinations
- Describe the key features and attractions of different international destinations
- Explain the factors that make an international destination appealing to tourists
- Compare and contrast different types of international travel and tourism destinations
- Assess the importance of cultural awareness when travelling to international destinations
Marketing in Travel and Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of marketing in the travel and tourism industry
- Identify the key elements of the marketing mix in a travel and tourism context
- Analyse the target markets for different travel and tourism products and services
- Evaluate the effectiveness of different marketing strategies used in the travel and tourism industry
- Develop a marketing plan for a specific travel and tourism product or service
- Understand the role of digital marketing in the travel and tourism industry
Organising a Travel and Tourism Study Visit Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the purpose and benefits of a travel and tourism study visit
- Plan the logistical aspects of a travel and tourism study visit, including transportation and accommodation
- Identify suitable locations and activities for a travel and tourism study visit
- Assess the potential risks and challenges associated with organising a study visit
- Evaluate the success of a travel and tourism study visit and identify areas for improvement
Promotion and Sales in Travel and Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of promotion and sales in the travel and tourism industry
- Identify different promotional methods used in travel and tourism
- Analyse the target market for specific travel and tourism products and services
- Develop effective sales techniques to promote travel and tourism products and services
- Evaluate the effectiveness of different promotional and sales strategies
The Cruise Industry Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the history and development of the cruise industry
- Understand the different types of cruise ships and itineraries
- Understand the roles and responsibilities of cruise ship staff
- Understand the services and facilities offered on cruise ships
- Understand the environmental and social impacts of the cruise industry
The Development of Travel and Tourism in the UK Real unit · Pearson Education Ltd
What you'll be able to do
- Describe the historical development of travel and tourism in the UK
- Identify key milestones in the development of UK travel and tourism
- Explain the factors that have contributed to the growth of travel and tourism in the UK
- Analyse the impact of development on different regions of the UK
- Evaluate the current trends in the development of travel and tourism in the UK
The Travel and Tourism Customer Experience Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of customer experience in the travel and tourism sector
- Investigate the different factors that contribute to a positive customer experience
- Explore methods for delivering excellent customer service in travel and tourism
- Understand how to respond to customer feedback and complaints
The UK Travel and Tourism Sector Real unit · Pearson Education Ltd
What you'll be able to do
- Identify the key components of the UK travel and tourism sector
- Describe the structure and organisation of the UK travel and tourism sector
- Explain the role of different organisations within the UK travel and tourism sector
- Recognise the importance of customer service within the UK travel and tourism sector
- Understand the impact of the UK travel and tourism sector on the economy
Travel and Tourism Business Environments Real unit · Pearson Education Ltd
What you'll be able to do
- Identify different types of travel and tourism businesses and their roles
- Understand the structure and organisation of the travel and tourism industry
- Analyse the key factors that influence the travel and tourism business environment
- Investigate the impact of economic, social, and technological changes on travel and tourism businesses
- Understand the importance of ethical and sustainable practices in the travel and tourism sector
Travel and Tourism Employment Opportunities Real unit · Pearson Education Ltd
What you'll be able to do
- Identify a range of employment opportunities within the travel and tourism sector
- Describe the roles and responsibilities associated with different travel and tourism jobs
- Understand the skills and qualifications required for various travel and tourism employment opportunities
- Investigate the career pathways available within the travel and tourism industry
- Explore the factors that influence employment trends in the travel and tourism sector
UK Travel Agency Operations Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the structure and organisation of UK travel agencies
- Describe the different roles and responsibilities within a UK travel agency
- Explain the processes involved in booking travel arrangements through a UK travel agency
- Understand the importance of customer service in UK travel agency operations
- Identify the legal and ethical considerations relevant to UK travel agency operations
UK Travel and Tourism Destinations Real unit · Pearson Education Ltd
What you'll be able to do
- Identify a range of popular travel and tourism destinations in the UK
- Describe the key features and attractions of different UK destinations
- Explain the factors that make a destination appealing to tourists
- Compare and contrast different types of UK travel and tourism destinations
- Assess the importance of sustainable tourism in UK destinations
UK Visitor Attractions Real unit · Pearson Education Ltd
What you'll be able to do
- Identify a range of UK visitor attractions
- Classify UK visitor attractions by type and purpose
- Describe the features and characteristics of different UK visitor attractions
- Explain the importance of visitor attractions to the UK tourism industry
- Assess the factors that contribute to the success of UK visitor attractions
Work-Related Experience in Travel and Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the purpose and benefits of work-related experience in the travel and tourism sector
- Identify different types of work-related experience opportunities within travel and tourism
- Explore the skills and qualities required for success in a work-related placement
- Demonstrate effective communication and teamwork skills in a work-related environment
- Reflect on personal performance and identify areas for development based on work-related experience
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.
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Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Generate increased travel and tourism sales
- Standard
Review and improve the customer experience
One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Pearson Education Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Airports and AirlinesDelivering the Travel and Tourism Customer ExperienceFactors Affecting Worldwide Travel and TourismHoliday RepresentativesHospitality Operations in the Travel and Tourism SectorInternational Travel and Tourism DestinationsMarketing in Travel and TourismOrganising a Travel and Tourism Study Visit
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Marketing in Travel and Tourism” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Airports and Airlines, one of this qualification's own units.
Applied to your own work
Learners will explore the structure and operations of airports, including passenger and baggage flow, security procedures, and the roles of airport personnel. The unit also examines different airline types, business models, route planning factors, and relevant regulations.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Pearson BTEC Level 1/Level 2 First Certificate in Travel and Tourism
19 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Airports and Airlines
- Delivering the Travel and Tourism Customer Experience
- Factors Affecting Worldwide Travel and Tourism
- Holiday Representatives
- Hospitality Operations in the Travel and Tourism Sector
- International Travel and Tourism Destinations
and 13 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.