The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
CAPA Closure Rate
The percentage of Corrective and Preventive Actions (CAPAs) that you're responsible for, which are closed on time.
Target · 95% of CAPAs closed by their due date. If you're managing 20 CAPAs this month, you'll need to make sure 19 of them are completed and verified by their deadline. Missed deadlines mean follow-ups and explanations.
Risk Register Accuracy & Timeliness
How accurately and promptly you update the risk register with new risks, control effectiveness, and incident data.
Target · 98% accuracy on data entry; updates within 48 hours of new information. An incident happens on Monday; by Wednesday, you've assessed its impact, updated the relevant risk entry, and added it to the incident log with correct categorisation.
Inspection & Audit Completion
The percentage of scheduled risk inspections or internal audit tasks you're assigned that you complete on time.
Target · 100% of assigned inspections/audit tasks completed by deadline. If you're scheduled to do three site safety inspections this month, all three need to be done, documented, and any findings logged for action by the month's end.
Incident Data Processing Turnaround
How quickly you can process initial incident reports, ensuring all key data points are captured and categorised.
Target · <24-hour turnaround for initial data processing. A serious near-miss report comes in at 10 am; by 9 am the next day, it's logged, categorised, and assigned for initial investigation, with all essential fields filled.
Quality of Incident Investigations
How thoroughly you investigate incidents and near-misses, identifying root causes beyond the obvious, and proposing effective corrective actions.
- Your investigation reports clearly articulate the 'why' behind an incident, not just the 'what'. They'll show you've used tools like 5 Whys or basic Fishbone diagrams. Feedback from operational teams and your manager will confirm your findings are robust and actionable. You'll get fewer 'we fixed it, but it happened again' scenarios.
Proactive Risk Identification
Your ability to spot potential risks before they become problems, often by observing operations or reviewing data, rather than waiting for an incident.
- You'll regularly bring new or escalating risks to your manager's attention that weren't obvious to others. Operational teams will start coming to you for advice on potential risks in new processes, showing they trust your judgment. Your observations during site visits will often highlight subtle control weaknesses.
Stakeholder Engagement & Collaboration
How well you work with operational teams to get their buy-in on risk controls and CAPA actions, rather than just dictating what needs to be done.
- Operational managers will tell your boss that you're easy to work with and that your recommendations are practical. You'll see better adherence to new procedures because you involved the teams in shaping them. Fewer instances of 'us vs. them' when it comes to compliance.
Documentation Clarity & Completeness
The quality and user-friendliness of your risk assessments, procedures, and reports.
- Your documents are easy for anyone to understand, from a frontline worker to a senior manager. They're complete, follow our templates, and don't leave people guessing. Auditors will praise the clarity of your records. New team members can pick up your work and understand it without constant questions.