How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
5S to Improve Productivity Real unit · NOCN
What you'll be able to do
- Understand how 5S relates to efficiency and safety in the workplace, including the five principles of Sort, Set in order, Shine, Standardise, and Sustain.
- Apply 5S to improve productivity, including implementing the five principles and monitoring their effectiveness.
Budget Management Real unit · NOCN
What you'll be able to do
- Understand different methods for analysing costs as the basis of planning a budget
- Understand the role of budgeting in productivity management
- Understand the role of budgetary control in productivity management
Business Start-Up Real unit · NOCN
What you'll be able to do
- Evaluate the feasibility of a business idea, considering factors such as market demand, competition, and potential profitability.
- Understand the resource requirements of a new business, including financial, human, and physical resources.
- Understand the importance of compliance with the legislation and regulation that apply to a specific new business, such as health and safety, employment law, and data protection.
- Understand support available to new business start-ups in a given location, including funding, mentoring, and training programmes.
Continuous Improvement Real unit · NOCN
What you'll be able to do
- Understand the concept of lean production
- Understand how to plan an improvement project in an organisation
- Understand how to execute an improvement project in an organisation
- Understand the role of monitoring in continuous improvement
- Understand the role of review in continuous improvement
Corporate Social Responsibility Real unit · NOCN
What you'll be able to do
- Understand the inter-relationship between business success and environmental sustainability
- Understand the inter-relationship between business success and social development
- Understand how to integrate Corporate Social Responsibility (CSR) into strategic planning
Costing and Financial Control Real unit · NOCN
What you'll be able to do
- Understand the importance of accurate costing in effective financial and productivity management.
- Categorise costs effectively to aid budgeting, product costing and pricing decisions.
- Use different costing approaches to inform organisational decisions and improve financial control.
Designing & Implementing a Balanced Scorecard Real unit · NOCN
What you'll be able to do
- Understand the place of performance measurement in strategy implementation to ensure that strategic goals are being met
- Understand the key principles that underpin effective use of the balanced scorecard, including its focus on financial, customer, internal process, and learning & growth perspectives
Implementing a Digital Strategy Real unit · NOCN
What you'll be able to do
- Understand the components that comprise a digital strategy for a business
- Understand the need for a systematic and planned approach to implementing a digital strategy within a business
- Design a systematic process to move a specific business function to a digital platform
Innovation & Creativity Real unit · NOCN
What you'll be able to do
- Understand the role of innovation and creativity in the generation of business ideas
- Understand how to foster a culture of creativity within an organisation
- Generate ideas within a team and evaluate their potential
- Implement organisational change arising from innovative or creative thinking
Leadership & Management of Productivity Improvement Real unit · NOCN
What you'll be able to do
- Understand the roles of leadership and management in strategic planning, including setting objectives, allocating resources, and monitoring performance.
- Understand the importance of leading and managing teams to improve the productivity of an organisation, considering motivation, communication, and collaboration.
Managing Customer Service to Improve Productivity Real unit · NOCN
What you'll be able to do
- Understand the role of customer service as a competitive tool, including its impact on customer loyalty and brand reputation.
- Understand how customer service can be managed to improve productivity, including the use of technology, training, and performance management.
Managing Marketing Real unit · NOCN
What you'll be able to do
- Understand the inter-relationship between business strategy, marketing, and sales to ensure alignment and effective execution
- Understand the marketing mix (product, price, place, promotion) as the basis for taking informed marketing decisions
Mobile Technologies for Improved Productivity Real unit · NOCN
What you'll be able to do
- Understand the social implications of the use of mobile technologies in the workplace
- Understand the technological and legal implications of using mobile technology to improve productivity within an organisation
New Product Development Real unit · NOCN
What you'll be able to do
- Understand the process of new product development (NPD), including the different stages and activities involved.
- Understand monitoring and decision making processes in NPD, including the use of key performance indicators (KPIs) and risk management techniques.
Organisational Development for Improved Productivity Real unit · NOCN
What you'll be able to do
- Understand the inter-relationships of leadership, organisational culture and productivity, recognising how leadership styles and cultural norms influence employee performance.
- Understand the factors that govern the effectiveness and efficiency of working teams, such as team roles, communication, and conflict resolution.
- Understand the concept and practice of organisational development, including change management, training, and performance improvement initiatives.
Performance Measurement & Management Real unit · NOCN
What you'll be able to do
- Understand the role of performance measurement in the management of an organisation and its activities
- Understand the key principles that underpin an effective performance management regime within an organisation
Planning for Operational Change Real unit · NOCN
What you'll be able to do
- Understand the reasons for resistance to change
- Understand ways in which resistance to change can be ameliorated
- Plan for the implementation of changed processes
- Plan for the implementation of changed work roles
- Understand how to monitor change activity
- Understand how to review change activity
- Understand how to evaluate change activity
Problem Solving for Business Real unit · NOCN
What you'll be able to do
- Understand how problems can be identified within an organisation or specific workplace through observation, data analysis, and feedback
- Understand the need to apply a structured approach to problem solving, including defining the problem, analysing its causes, generating potential solutions, and selecting the best option
- Generate and evaluate problem solutions using techniques such as brainstorming, SWOT analysis, and cost-benefit analysis
Production Engineering Real unit · NOCN
What you'll be able to do
- Understand how the design and operation of production facilities affects efficiency, including layout, workflow, and resource utilisation.
- Understand the factors that impact on the operating efficiency of machines, equipment and production lines, such as maintenance, downtime, and operator skill.
- Analyse the relationship between production volume, quality and efficiency to inform decision-making, considering cost implications and customer satisfaction.
Project Management Real unit · NOCN
What you'll be able to do
- Create a comprehensive project plan that includes objectives, timelines, resource allocation, and risk assessment
- Understand the importance of regular project monitoring and review to ensure projects stay on track and within budget
Quality Management Real unit · NOCN
What you'll be able to do
- Understand the importance of establishing a quality culture in creating defect-free goods and services, promoting continuous improvement and customer satisfaction.
- Know the mandatory and optional standards that apply to quality management in a given sector, such as ISO 9001, and their implications for organisational processes.
- Understand the importance of identifying specific control points in a production process to monitor and manage quality effectively.
- Understand how to use statistical techniques to control the sampling of output from a production process, ensuring consistent quality and minimising defects.
Reducing Waste to Improve Productivity Real unit · NOCN
What you'll be able to do
- Understand how waste relates to value in the 'Lean' methodology, including the different types of waste and their impact on productivity.
- Understand the need for a structured approach to the identification and elimination of waste, such as value stream mapping and root cause analysis.
Risk and Issue Management Real unit · NOCN
What you'll be able to do
- Understand the role of risk and issue management in the context of productivity improvement initiatives.
- Understand the different types of risks that can arise in productivity improvement projects.
- Understand the issues of concern to stakeholders involved in productivity improvement projects.
Strategic Planning Real unit · NOCN
What you'll be able to do
- Understand the fundamental concepts of organisational strategy and the strategic planning process.
- Identify critical success factors that are appropriate to a specific company and its operating environment.
- Measure the performance of an organisation against its strategic objectives.
Supply Chain Management Real unit · NOCN
What you'll be able to do
- Understand the chain of events in business-to-business supply
- Understand methods for improving the productivity of a supply chain
Using Benchmarking to Improve Performance Real unit · NOCN
What you'll be able to do
- Understand the place of benchmarking within a performance measurement and management regime to identify areas for improvement and best practices
- Know about different forms of benchmarking used in performance management, including internal, competitive, and functional benchmarking
- Understand the key stages in the implementation of benchmarking, including planning, data collection, analysis, and implementation of improvements
Workforce Planning to Improve Productivity Real unit · NOCN
What you'll be able to do
- Understand the principles and purpose of workforce planning within an organisation
- Understand how to capture the data required for the development of a workforce planning model
- Use a workforce planning model to inform decision-making
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Assess and evaluate the viability of a business and new business ideas
- Standard
Authorise strategy, policies and standards relating to IT service delivery performance metrics management
- Standard
Benchmark collective fund performance against investment objectives
- Standard
Contributing to the management of performance and the enhancement of value
- Standard
Core NOS Template
- Standard
Draft Budgets
- Standard
Establish Strategic Direction in Line with Political Priorities for the Public Sector
- Standard
Implement DevOps Digital Delivery Infrastructure Processes
- Standard
Lead strategic workforce planning
- Standard
Manage Risk
- Standard
Measure and Analyse the Performance of Investments
- Standard
Monitor costing systems
- Standard
Monitor costing systems
- Standard
Navigating Business Change: Responding Effectively and Supporting Others
- Standard
Not Applicable
- Standard
Perform Quality Control of Culture Media and Solutions
- Standard
Plan the implementation of organisational change
- Standard
Workforce Planning
Showing 18 of 19 standards these units map to.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 2 records
- 2 records
- 1 record
Showing 6 roles, drawn from 64 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Quality Management
This work can lead to managing a quality function as a Quality Manager. It can also lead to broader process improvement work as an Operations Excellence Lead. Another path is becoming a technical specialist as a Principal Quality Engineer.
See the whole journeyThe credits, and who awards them
Level 4 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
5S to Improve ProductivityBudget ManagementBusiness Start-UpContinuous ImprovementCorporate Social ResponsibilityCosting and Financial ControlDesigning & Implementing a Balanced ScorecardImplementing a Digital Strategy
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Managing Marketing” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Continuous Improvement” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Budget Management” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Problem Solving for Business” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Assess and evaluate the viability of a business and new business ideas
- Authorise strategy, policies and standards relating to IT service delivery performance metrics management
- Benchmark collective fund performance against investment objectives
- Contributing to the management of performance and the enhancement of value
- Core NOS Template
- Draft Budgets
- Establish Strategic Direction in Line with Political Priorities for the Public Sector
- Implement DevOps Digital Delivery Infrastructure Processes
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from 5S to Improve Productivity, one of this qualification's own units.
Applied to your work in any of these jobs
This unit covers the application of the 5S principles—Sort, Set in order, Shine, Standardise, and Sustain—to improve workplace efficiency and safety. Learners will understand how to implement these principles to enhance productivity and maintain a safe working environment.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NOCN Level 4 Diploma in The Management of Productivity
27 units in this credential, in the order it lists them, awarded by NOCN.
- 5S to Improve Productivity
- Budget Management
- Business Start-Up
- Continuous Improvement
- Corporate Social Responsibility
- Costing and Financial Control
and 21 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.