The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Overall Supply Base Risk Score Reduction
The aggregate risk score across our entire global supplier portfolio, based on audit findings, PPM, SCAR closure rates, and financial stability.
Target · Achieve a 10-15% reduction in the average supply base risk score year-on-year.If the average risk score for our top 100 suppliers was 3.5 at the start of the year, hitting 3.0 by year-end would be a strong indicator of success.
Reduction in Supplier-Caused Cost of Poor Quality (CoPQ)
The total financial impact from supplier quality failures, including scrap, rework, sorting, warranty claims, and production line stoppages.
Target · Decrease supplier-attributable CoPQ by at least 20% annually, targeting a total saving of £2M-£5M.Identifying and eliminating a recurring defect from a key supplier that was costing us £100K per quarter in rework and customer returns.
New Product Introduction (NPI) On-Time Launch Rate (Quality-Related)
The percentage of new products that launch on schedule without delays caused by supplier quality issues or outstanding PPAP approvals.
Target · Maintain an NPI on-time launch rate (quality-related) of >98%.Ensuring all critical supplier PPAPs for a major new product line are approved 4 weeks before mass production starts, avoiding any launch delays.
Global Supplier Audit Programme Completion Rate
The percentage of planned strategic and high-risk supplier audits that are completed on schedule, including follow-up and verification of corrective actions.
Target · Achieve a 95% completion rate for the annual global supplier audit programme.Successfully executing 48 out of 50 planned audits across Europe and Asia, with all critical findings addressed within the agreed timeframe.
Strategic Influence & Collaboration
How effectively you influence senior leaders in Procurement, R&D, and Operations to embed quality considerations early in strategic decisions, rather than reacting to problems later.
- You'll be regularly invited to strategic planning meetings, your input on supplier selection will be sought and acted upon, and you'll see quality requirements integrated into supplier contracts from the outset. Frankly, people will come to you *before* problems arise, not just after.
Organisational Capability & Talent Development
Your success in building, mentoring, and retaining a high-performing global supplier quality team, including the managers who report to you.
- Your direct reports will consistently meet their performance targets, you'll have a clear succession plan for key roles, and your team will be recognised internally for their expertise and problem-solving abilities. We'll see low attrition rates and positive feedback in engagement surveys.
Regulatory Preparedness & Compliance
Ensuring our global supply chain is not just compliant with current regulations but also prepared for upcoming changes, avoiding any legal or regulatory penalties.
- Zero regulatory fines or major non-conformances related to supplier compliance in external audits. You'll proactively implement changes to meet new standards (e.g., updated REACH regulations) before they become mandatory, protecting the business from risk.