The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Reduction in Major Non-conformances (External Audits)
The percentage decrease in significant findings identified by external regulatory or certification bodies within your managed scope.
Target · 15% year-over-year reductionIf last year we had 10 major findings in your region, this year we'd expect no more than 8.5 (so 8, ideally).
Regulatory Inspection Readiness Score
A score based on the outcome of regulatory inspections (e.g., 'No Action Indicated' (NAI), 'Voluntary Action Indicated' (VAI), 'Official Action Indicated' (OAI)).
Target · Achieve NAI/VAI in 90% of inspectionsSuccessfully guiding your business unit through 4 out of 5 regulatory inspections with NAI or VAI outcomes.
Audit Programme Schedule Adherence
The percentage of planned internal and supplier audits completed within the agreed timeframe for your region/business unit.
Target · 95% completion rateOut of 20 planned audits for Q2, 19 were completed and reported on time. The one delay had a clear, documented reason and a revised plan.
Average CAPA Closure Time (Team)
The average number of days it takes for corrective and preventive actions (CAPAs) arising from your team's audits to be formally closed.
Target · Reduce by 10% year-over-yearIf the average closure time was 90 days last year, you'd aim for 81 days this year. This shows your team's findings are getting actioned quicker.
Team Development & Retention
How well you're coaching, developing, and retaining your direct reports, ensuring they grow in their roles and feel supported.
- High scores in team engagement surveys, successful internal promotions from your team, positive feedback during 1:1s, and a low voluntary turnover rate. You'll see your team members taking on more complex audits and mentoring others.
Strategic Influence & Risk Mitigation
Your ability to influence senior stakeholders to address systemic quality risks, not just individual audit findings, and to integrate audit insights into broader business strategy.
- Being invited to strategic planning meetings, your recommendations being adopted at a business unit level, documented examples of systemic risks being addressed proactively based on your team's findings, and positive feedback from business unit leaders on your team's value.
Regulatory Relationship Management
The quality of your interactions with external regulatory bodies during inspections and follow-ups.
- Positive feedback (or lack of negative feedback) from regulators, smooth inspection processes, clear and concise responses to regulatory observations, and a reputation for transparency and professionalism.
Audit Programme Effectiveness
How well your audit programme identifies significant risks and drives genuine, lasting improvements, rather than just superficial fixes.
- A demonstrable reduction in recurring findings, positive feedback from auditees about the value of the audit process, and evidence that your team's findings are leading to process optimisations and stronger controls.