The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Media Monitoring Timeliness
Daily media clips and legislative reports delivered by the agreed-upon time each morning.
Target · 100% of reports delivered by 8:00 AM, Monday to Friday. Your media clips email lands in everyone's inbox before 8 AM every single day for a month. No excuses, no late deliveries.
Accuracy of Stakeholder Data
Error rate in contact lists, legislative tracking spreadsheets, and advocacy databases.
Target · <1% error rate (e.g., wrong email, outdated title, incorrect bill number). You've updated 500 contacts in our CRM, and when we spot-check 50, only one has a minor formatting issue, not a factual error.
Advocacy Campaign Execution
Successful launch and tracking of grassroots advocacy campaigns.
Target · Achieve a 5% click-through rate on advocacy emails and 80% of scheduled actions completed. For a campaign asking people to email their MP, you get 6% of recipients to click the link and 85% of those complete the email action.
Meeting Scheduling Efficiency
Number of complex, multi-attendee meetings successfully scheduled and confirmed.
Target · Successfully schedule 15+ complex meetings per week (e.g., 3+ external attendees with busy diaries). You've managed to get our Head of Public Affairs, a key MP, and two industry partners in the same room for an hour, despite multiple reschedules, all confirmed a week in advance.
Proactive Issue Identification
Spotting emerging policy or media trends before they become critical, bringing them to the manager's attention.
- You're flagging a niche news story or a local council debate that could become a national issue. You're not just reporting what happened, but what might happen. Your manager often says, 'Good spot, I hadn't seen that yet.'
Reliability & Trust
Being the person the team can always count on to get things done accurately and on time, without constant reminders.
- Your manager trusts you to run with routine tasks completely independently. Colleagues come to you for help with processes because they know you're organised. You never miss a deadline for something you've committed to.
Quality of Draft Materials
The clarity, conciseness, and accuracy of your initial drafts for briefings, social media posts, or internal updates.
- Your drafts require minimal edits from your manager – maybe just a tweak here or there, not a complete rewrite. The core message is always clear, and the facts are correct. People can pick up your draft and understand the issue immediately.
Internal Collaboration
How well you work with other internal teams (Legal, Marketing, Product) to get what you need or provide what they need.
- You're known for being easy to work with. You follow up politely but persistently. Other teams proactively share information with you because they know you'll use it well. You help smooth over potential conflicts between departments.