The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
From Senior International Logistics Specialist (L3)
3-5 years as a Senior SpecialistSkills to master
- You'll need to have mastered complex shipment management, problem-solving for customs issues, and ideally, have informally mentored junior colleagues. Proving you can handle the toughest individual contributor tasks is key.
You're ready to move on when
- Consistently exceeds individual performance targets for complex international shipments.
- Is the 'go-to' person for tricky customs questions or carrier issues within the team.
- Has taken initiative to train new hires or lead small internal projects.
- Demonstrates strong communication skills with external partners and internal stakeholders.
- 2
From a similar Supervisor role in a smaller company
5-8 years total experience, with 2-3 years in a supervisory roleSkills to master
- You'll bring existing leadership experience, but might need to get up to speed on our specific systems (WMS/GTM) and the scale/complexity of our global operations. Adapting your leadership style to our culture is also important.
You're ready to move on when
- Can articulate clear examples of leading a team to achieve operational KPIs.
- Has experience with performance reviews, coaching, and conflict resolution for direct reports.
- Quickly grasps our specific product classifications and trade lanes.
- Demonstrates adaptability to new systems and processes.
- 3
From a Customs Brokerage or Freight Forwarder role
8-12 years in the industry, with significant client-facing experienceSkills to master
- You'll have deep compliance knowledge, which is invaluable. However, you'll need to develop strong internal team leadership skills and get hands-on with our warehouse operations and WMS. It's a shift from advising to directly executing and managing.
You're ready to move on when
- Exceptional knowledge of customs regulations, HTS classification, and export controls.
- Strong track record of problem-solving complex customs issues for clients.
- Demonstrates eagerness to learn warehouse operations and people management.
- Can provide examples of successfully managing client expectations and relationships.