United Kingdom · International business · Principal/Manager (12-16 years)

Global Supply Chain and Logistics Manager

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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  • Experience bandPrincipal/Manager (12-16 years)
  • Direct reports5-8 reports
  • Reports toDirector, Global Supply Chain
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Head of International Logistics · Supply Chain Operations Lead · Regional Logistics Manager · Supply Chain Programme Manager

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

1From this job to a course

The qualifications matched to this job

ETCAL Level 5 Advance Diploma in Project Controls ETC Awards Limited · Level 5 · covers 2 of 10 standards
OTHM Level 5 Diploma in Logistics and Supply Chain Management. OTHM Qualifications · Level 5 · covers 1 of 10 standards
GQA Level 6 NVQ Diploma in Construction Site Management GQA Qualifications Limited · Level 6 · covers 1 of 10 standards
GQA Level 6 NVQ Diploma in Construction Site Management (Construction) GQA Qualifications Limited · Level 6 · covers 1 of 10 standards
CILT(UK) Level 3 Practitioner Certificate in Logistics, Supply Chain and Operations Management (VRQ) The Chartered Institute of Logistics and Transport in the UK · Level 3 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Supply Chain and Procurement ETCAL Level 5 Advance Diploma in Project Controls
Security in a Transport and Logistics Environment AIM Qualifications Entry 3 Certificate in Skills for Working in Transport and Logistics Industries
Contract and Financial Management OTHM Level 5 Diploma in Logistics and Supply Chain Management.
Organising, Controlling and Monitoring Supplies of Materials in the Workplace GQA Level 6 NVQ Diploma in Construction Site Management
Logistics and Supply Chain Operations CILT(UK) Level 3 Practitioner Certificate in Logistics, Supply Chain and Operations Management (VRQ)

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Foresight Fluency seeing round the corner
Your Plan Illustration

Built for Global Supply Chain and Logistics Manager

5 units that map to this job, from the qualifications that cover it.

  1. Supply Chain and Procurement ETC Awards Limited · covers 2 of 10 standards Level 5
  2. Security in a Transport and Logistics Environment AIM Qualifications · covers 1 of 10 standards Entry Level
  3. Contract and Financial Management OTHM Qualifications · covers 1 of 10 standards Level 5
  4. Organising, Controlling and Monitoring Supplies of Materials in the Workplace GQA Qualifications Limited · covers 1 of 10 standards Level 6
  5. Logistics and Supply Chain Operations The Chartered Institute of Logistics and Transport in the UK · covers 1 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Global Supply Chain and Logistics Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI Literacy & Prompt Engineering for Logistics
  • Scenario Planning & Predictive Analytics Leadership
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Global Supply Chain and Logistics Manager plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

3What this role really is

A Global Supply Chain and Logistics Manager moves goods from suppliers to customers across countries, on time and within cost.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

SAP S/4HANA (MM, SD, EWM modules) Strategic

You'll be defining data governance policies, leading module implementation/upgrade projects, and integrating SAP data with enterprise planning tools. Your focus is on how the system supports strategic objectives, not just transactional execution.

Blue Yonder TMS (Transportation Management System) Architect

You'll be leading TMS selection and integration, designing the overall transportation network strategy within the platform, and negotiating enterprise carrier contracts based on its capabilities. You'll understand its full potential and how to extract maximum value.

Manhattan WMS (Warehouse Management System) Strategic

You'll oversee WMS configuration for new facilities, champion automation initiatives (e.g., ASRS integration), and link WMS data to labour planning and inventory optimisation. You're thinking about how the WMS supports the wider supply chain strategy.

Kinaxis RapidResponse (Concurrent Planning Suite) Architect

You'll be designing the end-to-end concurrent planning process, defining S&OP scenarios for executive review, and championing the business case for new capabilities within the platform. You'll be using it to model complex trade-offs and drive strategic decisions.

You'll manage Power BI Premium capacity, define enterprise-wide visualisation standards, and present key insights to the C-suite via executive dashboards. You'll be using it to tell the story of your supply chain performance and drive action.

MS Excel (Advanced Modelling) Strategic

You'll be auditing complex financial models built by your team, using it for high-level business case development before system implementation, and performing quick, complex scenario analyses. You'll be comfortable with Power Query, Solver, and advanced formulas.

Anaplan (Executive Planning) Advanced

You'll collaborate closely with Finance to model the P&L impact of supply chain decisions – things like inventory holding costs, expedited freight, and network changes. You'll understand how your operational decisions affect the company's financial health.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Carrier Selection & Contract Negotiation Propose carrier options based on predefined criteria; no negotiation authority. Negotiate spot rates for specific shipments; recommend preferred carriers for routine lanes. Lead negotiations for regional carrier contracts (up to £50K value); select carriers for new lanes.
Inventory Strategy & Policy Execute inventory transfers based on system recommendations; report discrepancies. Adjust safety stock parameters within defined limits; propose inventory rebalancing actions. Design and implement inventory optimisation projects for specific product families; make recommendations on ABC/XYZ classification.
Process Improvement & Automation Follow existing SOPs; identify minor process inefficiencies. Propose and implement small-scale process improvements (e.g., new checklist, minor system tweak). Lead medium-scale process re-engineering projects (e.g., optimising a specific warehouse flow); define requirements for system enhancements.
Team Management & Development Manage own workload; seek guidance from manager. Informally mentor new joiners; provide peer feedback. Mentor 1-2 junior team members; provide input on performance reviews.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Total Landed Cost Reduction
The overall reduction in the cost of getting a product from our supplier's door to our customer's hands, including freight, duties, warehousing, and handling.
Target · Achieve a 5-8% year-on-year reduction without compromising service levels.

If our total landed cost for a specific product line was £1.2M last year, your target would be to bring that down to around £1.1M by optimising freight routes, negotiating better rates, or improving inventory placement.

On-Time In-Full (OTIF) Delivery Rate
The percentage of customer orders delivered completely and on the promised date.
Target · Maintain 95% OTIF for international shipments.

Out of 1,000 international orders, if 950 arrived on the correct day with all items present, you're hitting target. If it drops to 900, we'll be asking 'why?'

Inventory Holding Cost Optimisation
Reducing the capital tied up in inventory across our global network while still meeting demand, measured as a percentage of COGS.
Target · Reduce global inventory holding costs by 10-15% annually.

By implementing better safety stock calculations or improving forecast accuracy, you might free up £500K in working capital that was previously sitting in slow-moving stock.

Supply Chain Resilience Score
A composite score reflecting our ability to withstand and recover from disruptions, based on metrics like supplier diversification, lead time variability, and contingency plan readiness.
Target · Improve score by 10% year-on-year, particularly in high-risk lanes.

After a major port disruption, if our ability to reroute shipments or switch suppliers improved, that would contribute positively to this score, showing we're learning and adapting.

Strategic Partner Relationships
How well you build and maintain relationships with our key freight forwarders, 3PLs, and customs brokers. Are they truly partners, or just vendors?
  • Partners proactively bring ideas for cost savings or service improvements. They're willing to go the extra mile during disruptions. You're seen as a trusted contact, not just a transactional client. Feedback from your team confirms strong external relationships.
Team Development & Mentorship
Your ability to grow and develop your direct reports, building a stronger, more capable logistics team.
  • Direct reports show clear progression in their skills and responsibilities. They feel supported and challenged. You're regularly providing constructive feedback and creating development opportunities. We see a low voluntary turnover rate within your team.
Cross-functional Influence
Your ability to get other departments (like Sales, Finance, Product) to understand and support supply chain initiatives, even when it means tough trade-offs.
  • You're regularly invited to strategic planning meetings outside of your direct remit. Other departments seek your input before making decisions that impact logistics. You can get buy-in for changes that might be unpopular but are good for the business long-term.
Process Maturity & Documentation
The robustness and clarity of the processes you own. Are they well-defined, understood, and consistently followed?
  • We have clear, up-to-date SOPs for all critical logistics functions. New team members can quickly get up to speed using documented processes. Audits show high compliance. Fewer 'one-off' solutions and more repeatable, scalable processes.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex Global Puzzles

You'll be figuring out how to get a new product launched in 10 countries simultaneously, navigating different customs rules, carrier networks, and warehouse capacities. It's like a giant, ever-changing logistical jigsaw puzzle.

Successfully designing a new distribution network for a product launch that hits all regional deadlines and comes in under budget, despite unexpected port congestion.

Driving Tangible Financial Impact

Your decisions directly translate into pounds saved or gained. Negotiating a better freight rate, optimising inventory, or streamlining a process will have a clear, measurable effect on our P&L.

Identifying and implementing a new freight consolidation strategy that saves the company £500K in annual shipping costs for a specific region.

Building and Developing a High-Performing Team

You'll be coaching your team, helping them grow, and seeing them take on bigger challenges. Their successes will be your successes, and you'll get a real kick out of seeing them develop.

Mentoring a junior analyst who, under your guidance, successfully takes ownership of a key carrier relationship and improves their performance metrics significantly.

What frustrates people
  • The Tyranny of the Urgent: Your carefully planned week will get completely derailed by a VP's 'emergency' request to air-freight a pallet to Germany, blowing your budget in the process. It happens, regularly.
  • Garbage In, Garbage Out: Our ERP and planning systems are only as good as the data. You'll spend a frustrating amount of time correcting inaccurate supplier lead times, minimum order quantities, and pricing instead of doing strategic work.
  • The Black Hole of In-Transit: A container will be 'somewhere in the Pacific.' The carrier's tracking portal won't have updated in four days, and stakeholders will want to know its exact ETA down to the hour. Good luck with that.
  • Getting Blamed for External Events: You'll be held accountable for OTIF metrics that are destroyed by a port strike, a sudden customs inspection, or a typhoon in the South China Sea—events you have zero control over. You'll need a thick skin and good data to explain.
  • The Sales vs. Ops Tug-of-War: Constantly battling unrealistic delivery promises made by the sales team to close a deal, leaving you to manage the customer's disappointment and the operational fallout.
What this role does not give you
  • A predictable, 9-to-5 routine. Global logistics doesn't sleep, and neither do its problems.
  • Complete control over all variables. You'll be managing a lot of external partners and events.
  • A quiet, solitary work environment. You'll be talking to people constantly, both internally and externally.

8Who you work with

This role directly impacts our profitability through cost management, customer satisfaction through on-time delivery, and overall business resilience by building a robust and adaptable supply chain. You're essentially the guardian of our physical product flow, which is pretty fundamental to an international business.

Inside the business
  • Head of Manufacturing
  • Commercial Directors (Sales)
  • Finance Business Partners
  • Product Management Leads
  • Regional Operations Managers
Outside the business
  • Key Freight Forwarders and Carriers
  • 3PL Warehouse Providers
  • Customs Brokers and Regulatory Bodies
  • Technology Vendors (e.g., TMS, WMS providers)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (at least 5-8 years) in a senior supply chain or logistics role, specifically dealing with international operations.
  • A track record of leading significant process improvement or cost-saving initiatives in a complex logistics environment.
  • Demonstrable experience managing and developing a small team of professionals.
  • Solid understanding of end-to-end supply chain processes, from planning and sourcing to delivery and reverse logistics.
  • Advanced proficiency with at least one major ERP system (e.g., SAP S/4HANA) and a TMS/WMS.
  • Strong analytical skills, including advanced Excel and experience with data visualisation tools (e.g., Power BI).

10What to practise next

Where the job is going, and what to do about it starting this week.

API Integration & Data Orchestration

Modern supply chains rely on seamless data flow between disparate systems (ERP, TMS, WMS, external tracking). As a manager, you'll need to understand how APIs connect these systems and how to orchestrate data for end-to-end visibility and automation.

Understanding API Fundamentals · Data Lakes & Warehouses · Real-time Data Streams · Data Governance Principles

  • This quarter: Work with our IT team to understand our current system architecture and how data flows between our core logistics platforms.
  • Next 6 months: Research different data integration platforms (e.g., MuleSoft, Boomi) and their application in supply chain. Attend a webinar or two.
  • Month 7-12: Lead a project to improve data quality or integration for a specific critical data set (e.g., supplier lead times).
  • Ongoing: Advocate for robust data governance practices within your team and across the organisation.

Quick win: Ask your team to map out the current data flow for a critical process (e.g., order to delivery). You'll quickly spot the manual handoffs and potential for automation.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences and webinars (e.g., CSCMP, Gartner Supply Chain Symposium) to stay abreast of the latest trends and network with peers.
  • Participating in professional forums or special interest groups focused on global logistics or supply chain technology.
  • Reading key industry publications and thought leadership pieces (e.g., Supply Chain Dive, Logistics Management) to keep your knowledge current.
  • Seeking out opportunities to mentor junior professionals, which helps solidify your own understanding and leadership skills.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI Literacy & Prompt Engineering for Logistics

AI isn't just for data scientists anymore. Tools like ChatGPT and specialised logistics AI platforms are already transforming how we analyse data, draft communications, and even predict disruptions. Managers who can effectively use and guide these tools will drastically improve their team's output and their own strategic capacity.

  • Understanding LLM Capabilities & Limitations
  • Effective Prompt Design for Logistics Tasks
  • AI Output Validation & Ethical Use
  • Integrating AI into Team Workflows

Scenario Planning & Predictive Analytics Leadership

The volatility of global events means simply reacting isn't enough. We need to be able to model multiple future scenarios and understand the potential impact on our supply chain. This requires leading the development and use of advanced predictive tools, not just consuming their outputs.

  • Probabilistic Forecasting
  • Simulation Modelling
  • Leading 'What-If' Analysis
  • Data Storytelling for Future Scenarios

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Sales & Operations Planning (S&OP) Leadership
  • Lean / Six Sigma & Continuous Improvement
  • Inventory Optimisation & Strategy
  • Total Landed Cost Analysis & Optimisation
  • Network Design & Modelling
  • Global Trade Compliance & Incoterms® 2020

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    From Senior Supply Chain Analyst / Lead Logistics Strategist (L3/L4)

    3-5 years in a lead role

    Skills to master

    • Leading cross-functional projects, informal team mentorship, strategic problem-solving for complex issues, budget management for specific projects (e.g., £50K-£100K).

    You're ready to move on when

    • Successfully led 2-3 significant supply chain improvement projects end-to-end.
    • Consistently sought out by peers and leadership for expert advice on complex logistics challenges.
    • Demonstrated ability to influence stakeholders outside of direct reporting lines.
    • Taken initiative to mentor junior team members and contribute to team development.
  2. 2

    From Logistics Manager (Regional / National) at a smaller company

    5-7 years in a managerial role

    Skills to master

    • Scaling operations for global complexity, managing larger teams, navigating international trade regulations, working with enterprise-level systems (ERP, TMS, WMS).

    You're ready to move on when

    • Managed a full logistics function (e.g., warehousing, transportation) with budget accountability.
    • Successfully scaled logistics operations during periods of company growth.
    • Experience with international shipping, even if not at a global scale.
    • Proven ability to build and lead a high-performing team.
  3. 3

    From a Consulting Background (Supply Chain Specialisation)

    8-10 years in consulting, with project leadership experience

    Skills to master

    • Translating strategic recommendations into operational execution, managing internal teams and stakeholders, adapting to a specific company culture and systems.

    You're ready to move on when

    • Led multiple supply chain transformation projects for clients.
    • Deep expertise in specific supply chain domains (e.g., network design, S&OP).
    • Strong client management and communication skills.
    • Demonstrated ability to drive change and achieve measurable results.

15Where this role leads

The long view: This work can lead to running planning for a whole business, or moving into wider operations and eventually shaping supply chain strategy at the top.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Global Supply Chain and Logistics Manager is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Supply Chain and Procurement, worked against Global Supply Chain and Logistics Manager.

Supply Chain and Procurement Level 5

Applied to your work in Global Supply Chain and Logistics Manager

This unit aims to provide learners with an understanding of various approaches to Supply Chain Management (SCM) and the integrated nature of supply chain processes. Learners will be able to analyse the role of Corporate Social Responsibility (CSR) in sourcing and distribution, critically evaluate supply chain behaviours and efficiencies, and analyse Enterprise Resource Planning (ERP) systems in management.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Global Supply Chain and Logistics Manager
  • Sales & Operations Planning (S&OP) Leadership
  • Lean / Six Sigma & Continuous Improvement
  • Inventory Optimisation & Strategy
  • Total Landed Cost Analysis & Optimisation
  • Network Design & Modelling
  • Global Trade Compliance & Incoterms® 2020
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Global Supply Chain and Logistics Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Director, Global Supply Chain (L6)

    3-5 years in the Manager role

    From managing a specific function/region to setting strategy for a major segment of the entire supply chain (e.g., Global Transportation, Inventory Management). You'll manage multiple teams and other managers.

    • Leading M&A integration for supply chain
    • Global regulatory foresight and compliance strategy
    • Advanced supply chain risk modelling and mitigation at an enterprise level
    • Driving sustainability initiatives across the entire supply chain
  2. Principal Supply Chain Architect (L5/L6 - Individual Contributor)

    3-5 years in the Manager role (or equivalent)

    This is a deep technical/strategic expert path. You won't manage people directly, but you'll be the go-to expert for designing complex supply chain solutions, often leading large, cross-functional programmes without formal direct reports.

    • Designing enterprise-wide supply chain digital transformation roadmaps
    • Leading complex network optimisation studies with advanced modelling tools
    • Developing intellectual property or patents related to supply chain innovation
    • Acting as an internal consultant for critical business challenges
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, managing a global supply chain is complex. You're juggling a million variables, from port congestion to customs declarations, all while trying to keep costs down and customers happy. What if you could offload some of the heavy lifting and focus more on strategy and less on firefighting? That's exactly where AI comes in.

We're not talking about robots taking over your job; we're talking about smart tools that act as your personal assistant, crunching data, flagging risks, and even drafting communications. Imagine spending less time sifting through spreadsheets and more time making impactful decisions. Our AI Productivity Hub is designed to put these tools directly into your hands.

Automated Invoice Auditing & Discrepancy Flagging

AI scans all your freight invoices, proof-of-delivery documents, and rate cards. It automatically flags any discrepancies in mileage, fuel surcharges, or accessorial fees against your contracts, routing only the exceptions to your team for review. This saves hours of tedious manual checking, letting your team focus on resolving actual issues, not just finding them.

AI-Powered Demand Sensing & Disruption Alerts

Beyond traditional forecasting, AI continuously analyses real-time external signals—think weather patterns, social media sentiment, news about port congestion, and geopolitical events. It provides early warnings of potential demand shifts or supply disruptions, giving you a crucial heads-up to adjust plans before problems escalate. This means less reactive firefighting and more proactive planning.

Proactive Supplier Risk Monitoring

An AI platform continuously scans global news, financial filings, and sanction lists for any events related to your key suppliers (e.g., factory fires, labour strikes, financial distress, regulatory changes). You'll get instant, tailored alerts, turning a quarterly manual risk assessment into a continuous, automated process. This helps you anticipate problems and build resilience.

Intelligent Delay Communication & Updates

AI synthesises data from GPS trackers, port operations systems, and weather APIs to predict shipment delays with higher accuracy. It then auto-drafts clear, concise status updates for affected internal teams (Sales, Customer Service) and external stakeholders. You or your team just need to review and send, drastically reducing the time spent on manual communication during disruptions.

Common questions

Common questions

How do you become a Global Supply Chain and Logistics Manager?

Common routes in include From Senior Supply Chain Analyst / Lead Logistics Strategist (L3/L4) (3-5 years in a lead role), From Logistics Manager (Regional / National) at a smaller company (5-7 years in a managerial role) and From a Consulting Background (Supply Chain Specialisation) (8-10 years in consulting, with project leadership experience). Times vary with prior experience.

Where can a Global Supply Chain and Logistics Manager progress to?

This role can lead on to Director, Global Supply Chain (3-5 years in the Manager role) and Principal Supply Chain Architect (3-5 years in the Manager role (or equivalent)), depending on the skills you build.

What new skills matter most for a Global Supply Chain and Logistics Manager?

Increasingly, AI Literacy & Prompt Engineering for Logistics and Scenario Planning & Predictive Analytics Leadership. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in international business

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills here transfer to other industries with complex physical supply chains, including manufacturing, retail, e-commerce and technology. Managing flow, risk and efficiency works the same way across sectors.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.